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Harvey Norman / advertising

1 Port Macquarie, New South Wales, Australia

To Follow up on my complaint lodged earlier today - I sent also to the onky email address I ahd for Harvey Norman Port Macquarie and suggested misleading advertising would be a national issue and they should pass on my complaint to the appropriate person tomgive Harvey Norman an opportunity to respond. I was phone early this morning by themperson from whom I bought the fridge and he explained the issue was local and not national. He said they had trouble getting delivery driver staff here and had been using removalists. The people who delivered the fridge also said they were femovalists hired at short notice. The HN rep admitted there had been. breakdown on communication between the store and the delivery company they used and the proper instructions that the deal had included installation for purchasers at no extra charge. He gave me a credit to cover the costs of getting someone to do the installation. So now all good. I believe him about having difficulty getting staff up here in regional town.

I Also want to say that In Melbourne I had breat fear of HN because of reputation and the mentality of Gerry Harvey and only bought from them once. In Port Macquarie I have had very good experiences. There are onky 2 places here - Good Guys and Harvey Norman. My experience is that the staff without exception at good guys have zero product knowledge and zero interest in getting any information for customers. Havrvey Norman Port Macquarie have a coup, e of dud staff but the rest of them have been well informed and genuinely helpful. I have recently found this repeatedly over a few months when I have bought a fridge, dishwasher and TV from them. Somfor me it is a big thumbs UP for HArvey Norman Port Macquarie. Thanks guys

Ha
Jul 30, 2015

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