SCAM! SCAM!! SCAM!!! I am currently battling Gunthy-Renker Nutrition for relentless shipments of their Vita Power Pro Vitamins. It all started in July 2007 when I ordered a $2.99 30-day trial of their vitamins with an order of Proactiv. BIG MISTAKE! I had used Proactiv in the past, and I had always had a good experience with Gunthy-Renker, so I trusted that I could try (and cancel) their vitamins if I did not like them. WRONG!!!
At the end of the 30 day trial, I began to receive unwanted shipments every other month of a 60-day supply of vitamins I didn't even order. For this they still charge my credit card every month for $33.94...and it is now March 2008.
First, I tried to cancel via email through Gunthy-Renker Proactiv...the same company/division from whom I had ordered them. But wait, ITS NOT THAT SIMPLE. You cannot do this. To cancel, allegedly all you need to do is contact Gunthy-Renker Nutrition at 888-848-2797. THIS IS NOT TRUE!
I have called twice, emailed four times (2 emails have been returned for failed delivery--hmmm?), been called a liar, told that they have never received any of my returned shipments, told they have no record of my contact with them, then told that-wait-I called them to cancel on 2/28/08 (I didn't), then told that perhaps I emailed them on that date (I didn't), told that they (?) took over this company (?) 3 weeks ago and that unfortunately the last company (?) did not handle returns very well....
All this to be told that I WILL NOT RECEIVE the $169.70 owed me for my returned shipments because I failed to get a "proof of mailing certificate" from the post office each time I refused them...because they have no record of my correspondence with them...because I do not know the name of the person with whom I spoke in January.
In the end, Janie #134 (a supervisor), would not give me more than the first name of her supervisor (Jessica) who she expects me to trust will call me. I wonder...will she also call me a liar and refuse to credit me for products I have mailed back unopened?
MY SUGGESTION: DO NOT BUY ADD-ONS from GUNTHY-RENKER . . . and NEVER BUY GUNTHY-RENKER NUTRITION PRODUCTS! They will steal your hard-earned $$$$$