Groupon.com
Reviews and Complaints

I have purchase a deal from Groupon for a Spring Flower Hamper (92 different bulbs) on the 30th of January, the product was supposed to come from a place The Good Homne Store. after paying I have received an email saying my item will be delivered within two weeks, came two weeks, three weeks nothing, rang the place few times always on anwer phone, and was given email address, emailed them, received reply flowers are being pick up in Holland, I said wow, ok, i was told will arrive within 7 days, nothing arrived after 14 days, emailed again after 21 days, reply will be send next friday it is now the fifth Friday still no delivery. Made complaint via email as no answer on phone. Got an answer asking my order number and what is the name of item. I answered right away no reply back since then, that was two weeks ago. Complaint to Groupon via email never received any reply. January to May, my flower bulbs must be blossoming somewhere already. Very frustrating, everytime I looked at my bare garden it deppresses, imagining what could have been a colourful garden if The Home Good Store and Groupon delivered.

I would advice everyone not to use Groupon. They are the biggest scam. I had bought 6 Skin-Smoothing Sessions of Microdermabrasion for £42 at Essential Beauty from Groupon in feb 2010. When I went to the salon, it was so stinky and humid. And it was just a normal facial not Microdemabrastion. They said its for half an hour but it lasted only 20 minuts. On my second session I was running late by few minuts because london trains had some issue. I rang the salon to inform that. The receptionist was so rude, she cancelled my appointment and said i lost one session. She was talking so rudely over the phone.

So I asked her to get Mnagaer to ring me. But he was even mode ruder than the receptionist. Instead of helping me out he cancelled all my sessions. I wasnt very happy with the salon and its service, so I rang Groupon customer service for refund. The customer service representative said I cant have refund but he would give me vouchers which would be valid for 6 months. I told him I dodnt want to use Groupon again. He said he wont give me money at all. Finaly I agreed to vouchers but wasnt sure if I would buy anything in next 6 months.

The representative said if I dont buy anything they would extend my vouchers for another 6 months but I wont lose money. I was out of london for december and january. When I came back and checked my Groupon I found out my voucher has expired and they have taken my money.

So I rang Groupon again to give me another vouchers or my money back. Customer service refused to do anything. I spoke to Customer service manager but she put the phone down on me. I rang seeral times but the represetative and manager both put down the phone on me several times and saidI wouldnt get my money back. I rang agin to ask there name as I wanted to complaint to Headoffice or Director of the compant but they refused to give me thier names and again put the phone down on me.

I have never come across any company who would provide such kind of customer service. The email adress they have put on their website for complaints doesnt exist anymore. I would appreciate if anyone can get me Direcor or Company secretary contact no. At the end I would suggest everyone not to waste your time and money on Groupon.

I purchased Groupon’s daily deal after hearing about it from a friend in early 2011. I made reservations at Dalice Elizabeth Winery for Rustic Italian Cooking Classes with 2 glasses of wine for January 28th, 2012 at 11 a.m. I spoke to a gentleman, unfortunately I did not write his name down, who told me I could also come with 2 additional friends and pay $95 for both which was the Groupon rate. We arrived at 10:45 this past Saturday after I called repeatedly the week of the event to confirm with NO RETURN CONFIRMATION.

The vineyard looked very uncared for, and no one was there….in fact the kitchen where we most likely would have had the lessons was in complete dissaray! I would like a refund of my monies ttotaling $94 dollars or a credit to my Groupon account. I purchase reasonably often from you and have never had a problem. I am very upset and dissapointed that we drove over 1 hour and wasted our time going there only to be very disappointed with our friends, whom this was a gift for.

Another RIP off deal with groupon. Purchashed a 3 seater and 2 seater couch through Groupon with a company CFS, the seats are ripped, very very very poor quality, arms callopsing and the sofas are ready for the skip after two months use. The company have collapsed and we have nowhere to go for a refund or resolution to our problem. I have e-mailed groupon who seem very happy to accept 50% of the published price, over 1500 sofa’s sold, not a bad revenue stream at all. Groupon need to take some accountability as the agent and respond to customers and offer compensation for the sofas they have marketed and sold…

To all out there who feel greed comes before principles respond and target groupon so positive action is taken NOW!

Beware of the 'subject to availability clause'. If they get booked out, and its past the 1 week period where you get your refund, they can only issue a partial refund. If you try calling, there are extremely long wait times and you need to email them early if you didn't book until later in the valid period. Technically you should be able to book at any time during the period in which it is valid...there were no warnings to tell you to book early in case you missed out. And you've paid and given 'consideration' under contract law so why should consumers still be subject to 'booking early'? I thought a place was guaranteed.

I recently purchased e-lites (electronic cigarettes) on Groupon, when I was checking out I made a mistake with my Visa password probably because I use PayPal so much I got mixed up with my password. Anyway as I had used the voucher and my purchase hadn’t been accepted my Voucher was deemed used. I got in touch with them and explained but no reply, I would advise anyone to be very careful when redeeming the voucher or else just stay away from them. Terrible way to treat a customer.. I won’t be going back.

Groupon’s makes there sales staff lie to potential clients to get your confidence and business then screws you. I signed on thinking we would sell 100 deals the sales person let it go to 204 deals which is killing my business . When contacted all you get is well the contract didnt say there was a cap. Verbally they do everything. They lie cheat and steal. All governments should bam them and shut them down. Us and Europe. I am hoping to get a class action lawsuit against Groupons they need to be stopped!

Groupon does not honor their own rules. I had an expired groupon, which, they say can be used towards another Groupon, wrong, they say you can only use the groupon at the place where the expired groupon is for. What if I bought a groupon to use out of town and am not going back, waste of money...Buyer beware!

I purchased a voucher on Tuesday 16th August, code number 62/2902. I phoned to make an appointment and was told that because it was through a GROUPON they coulnt give me an appointment till the last week of september. Is this a joke? So because I bought adeal from yourselves I am not worhty of an appointment for over a month? I am extremely furious about this, I expect full refund immediately. If I have no response from this, or even acknowledgement I will take this further.

This has well and truly shocked me and I really should have listened to friends and colleagues when they tod me never to buy from you guys as there is always something wrong. I bought two groupons for $115 each on 10/29/10, and without going into specific details of the reasons for the refund, Groupon stated they processed my total refund on 11/3/11, and it would take up to 10 business days to process. It is now over a month later, and I STILL do not have my refund.

They are blaming my bank (since it was with my old debit card number), but my old number is still attached to my current account. There is no reason why my bank would hold my money, and I have been given the runaround from Groupon for the past month. If there is anyone out there with legal advice, I live in Ga. (if that matters), and I would like to know what I can do to get my refund promptly.

This offer was shown at £29 for the duvet with £6.49 for delivery charges. When voucher used delivery charges taken. Delivery within two weeks. Some three and a half weeks later, no delivery, and it is impossible to contact the company – their voicemail box is full, they dont answer the phones, they dont answer emails. Group say they cannot refund to us as vouchers have been used. Who on earth is ever going to answer the query to anyones satisfaction.

Another complaint: My voucher number #1163012 ”Voucher 56/7792 security c…” The voucher was purchased in May with the view of a breast reduction, On your GROUPON voucher deal you advertised brest reduction £5700 Groupon need to get the fact correct before you let them falsely advertise on your site GROUPON having reviewed my options with the consultants the total cost of surgery would be £7700 . This is not an increase in price that I cant afford but a change in the level of surgery that is required Its a major operation 2 hours 45 min with a 6 week post operation recover period.

In dealing with Groupon so far it seems your making it difficult for me to refund my voucher and I am not only having to answer personal medical questions that are far beyond a conversation with a stranger to justify my refund, but also being put under additional stress as the voucher expires at the end of November. I also know of others who much after the period of seven days did get a full refund did so over the phone with their voucher number.

I was relying on using this money for my children’s Xmas presents all I require is a refund of the voucher of a unsuitable treatment as you have stipulated you would on your fine print.

I bought a Groupon voucher for a NanoLite MP3 player. I was unable to redeem my voucher. When I contacted Groupon, they advised me I’d be able to redeem my voucher after 1st December – guess what? I still can’t redeem my voucher and I’m getting no response from Groupon now. Has anyone else had this problem?

This is my second complaint to Groupon and had no reply, I received my 3 Groupon vouchers 24/11/11 for an offer for swarovski studs from Vanamsteldiamond I have sent 4 emails and having no luck with help to order these as on line not excepting my voucher codes, not only my but 3 other people have tryed this, I have spend alot of money with Groupon and don’t think after this experience will order anything else, I would like a full refund, as having no help with this.

I have purchased house cleaning service on your web, from the company ‘Clean Co Homes ‘ on 08 September 2011. Voucer code 1/1023, secure code 3ae0186803. I was unsecsesfull to get my carpet cleaned, as the company never replies to my phone calls. Last week I submitted the claim against the company, the same day the cleaner have contacted me and arranged to clean the carpets today on 17 Ocotber 2011 at 11.00. I took a day off from work, but cleaner did not turn up, even did not contacted me and did not answer my phone calls.

I require refund in full, as I really disappointed that groupon have such offers from dishonest businesses. I lost one day pay, which cost me £70. Please issue me refund in full, as I am no longer interested in such ‘great’ saving! Many thanks in advance for your quick response.

Groupon Deals and Refunds – November 2011 I have been trying for the last couple of weeks to contact someone at Groupon or the vendor Kensington Aesthetic clinic regarding my dissatisfaction with a Groupon deal. The only appointments are on a Monday or Thursday and due to work commitments, I cannot make either of these days especially 3 times in 2 weeks to fulfill the voucher. I am disappointed that Groupon customer services and Kensington Aesthetic Clinic have ignored my emails to discuss this matter and advise me. Groupon in the US replied to me, but they cannot deal with the complaint. This is therefore my last attempt at trying to resolve this situation directly.

All I asked was for someone from Groupon or Kensington to contact me directly to discuss this issue urgently–Instead I have been completely ignored Having paid out over £100 of my hard earned money I am very upset. Valid from purchase date to February 2012. I tried to contact the venue repeatedly with many emails – with no reply. I called and left a message, no reply.

They haven’t even had the decency to contact me directly. I am sorry but this is totally unacceptable! If they offer reduced options for visiting the salon it should have said so at the time, they should honour all vouchers and extend the booking dates. I have contacted them well in advance of the voucher expiring.

This voucher was purchased in good faith. I contacted the venue well within the time frame given. Groupon and the venue should have had some communicated regarding how many deals could be sold to ensure so that the venue can cope with the number of deals purchased. The company advertises these deals as possible gifts – this it is not acceptable if the vouchers have a risk of being non redeemable. I am now faced with the situation of having to replace the deal for the person the gift was given to at an expense of nearly £300!

I've had extremely bad experiences with Groupon Goods.

I bought two Slap watches for my granddaughters; it took probably 6 weeks to get them. In addition, the company kept saying that they sent out the orders but would re-send. Supposedly they sent out 4 orders (!) before we finally "got" the fifth! Sent with no delivery confirmation, so no way to track.

Then I purchased 3 sets of Bamboo towels. Received them quickly, but the quality was awful. I called to get the return address; it took Groupon almost 6 WEEKS to get the address. Returned them to the company; it's now been 2 1/2 weeks and the company still hasn't acknowledged the return to Groupon. Fortunately, I do have the tracking number and it shows the date and the person that signed for the return.

I have given up trying to deal with Groupon and filed a claim with my credit card company.

90% of the time I have a problem with redeeming, getting reimbursed for an unused "now deal" (which clearing states in the terms that they do), or the merchant tries to charge me "additional" fees when I go to use it. Totally not worth the headache. Customer service is rude and gives you the run around. They make everything seem so easy on the website but if you have a problem, be prepared to be treated like you're the bad guy or trying to pull a fast one on them. Buy a groupon if you have a lot of time to waste or you're a glutten for punishment.

Groupon is a total rip-off. A person can get just as good of deals from their local newspaper or google. They have a 7 day return policy that is hidden in their website and they will not refund your money. I initially thought it was a good buy until I started to compare what their selling price to other sites and local ads. DO YOUR RESEARCH, DON'T GET CAUGHT UP INTO GROUPONS HIPE!

Bought mY giftshopsdirect.com canvas thru Groupon singapore. It comes with free delivery but I have yet to receive my canvas bought since dec2011. There is no customer service. Zero communication. Groupon is useless, regretted buying through them. Think this whole thing is a scam.

When groupon first started, their service was top notch. However... That cannot be said now. I ordered a blood pressure cuff (Which, come to find out, I could have purchased at wal-mart for $3 more) 19 days ago (or as they put it "12 business days" ago) and customer service has no clue when it will be shipped and won't even address a refund request sent 3 times now. The groupon "terms and conditions" clearly stated that the product would ship in 7-10 business days, and in as much they have violated their own policy. I again tried this morning to at least get a status update and I received a reply back "to contact them again at the end of the week if my product hasn't shipped". Really? 19 days since the order and that's all you can come back with groupon? I smell something fishy going on at this company. So do the investors at wall street - many printed stories in recent weeks as to their "accounting methods". One would be well advisedd to stay away from this sinking ship! I have no choice but go the route of the "credit card" dispute method now.

I used groupon for the first time last week. I bought a CVS gift card for 10 dollars and the card is worth 20 dollars. Pretty good deal, huh?
So I waited a few days after the purchase and groupon sent me an email telling me how to activate the new card. The activation failed. Then, without a call from me, they sent me another email. This email gave me new activation information. That password also failed to activate the card.
I called groupon customer service and could not get through. I finally called CVS and they transferred me to another number at Groupon. The customer service person I spoke with did not know anything about the situation. He gave me a third code that was NOTHING like the first two in configuration. It didn’t work.
I finally got into a fight with this guy and asked him to refund my money. The conversation became explosive and he told me that I was inappropriate. He would not give me a number to call back to reach them and he would not let me speak to the supervisor. He finally hung up on me.
I started looking online and found a lot of negative reviews. This is what I should have done before I attempted to do business with them. Now I have to worry about this fraudulent company having my credit card information.
My advice…Don’t use groupon. So far I have lost 10 dollars and more than 2 hours of my time. SCAM!

Having had problems regarding the service of Groupon we found your website regarding the groupon company. Unfortunatley we have experienced the same problems like others people and had we seen this before making our purchase we would have thought twice before making our purchase. On the 13th August 2011 we purchased 2 groupon vouchers for Teeth Whitening from Pearl National at 69 pounds each (totally cost us 138 pounds). As my partner and I had booked to have a photoshoot for our wedding the month after we thought this was a great purchase to get our smiles right.

Unfortunatley come the day of our appointment I recieved a Text message from Pearl National to reschedule our appoinment due to stock shortages. We rescheduled for the following week even tho it was after our photoshoot as we had paid for the service but unfortunaley our smiles were wiped from our faces again on the day of this new appointment we again got a similar text message about stock shortages. I rang Pearl National to request a refund and the sent me an email confirming that they would authorise this with Groupon.

Having made several phone calls to Groupon and listened to the same onhold music for what seemed like too long i decided to email Groupon. The first email was sent on 22nd of Sep 2011, then our first email recieved a response from Groupon on 23rd of Sep requesting the Email confirmation of cancellation from Pearl National Which we have forwarded to them. After that I replied to Groupon with all information they need for refunding my money on 25th of Sep 2011. Since that I never get reply from them.

Therefore I emailed them another 2 emails which on 26th and 29th of Sep 2011, but till today 3rd of Oct 2011 that I still have no replys from Groupon about refund. Please help us that we dont know what else we can do to get our money back from Groupon and contacting them is very difficult to do.

Bought Groupon voucher for 8 O spa collagen face masks. Applied online in July to redeem them. Had to fill in complete membership form in order to get goods I had orderered (this wasn’t advertised as part of the deal). In addition I was offered eye masks which I also purchased. One month later, nothing, except virtually daily advertisements for ‘O spa’ specials but no vouchers. My daughter eventually contacted them and she too was coerced into completing the ‘O Spa’ membership form online.

Called them, nothing….. wrote to them…. nothing. Except now both myself and my daughter are indundated with ads from O Spa but still no goods that had been paid for three months ago. Got in touch with Groupon who also contacted them and was told ‘out of stock but will be supplying etc’. I told Groupon that I felt it was a scam merely to get email addresses and that I felt I would not get the goods and now I have received a notifiction and as I anticipated, the deal is closed and I will get my money back.

In the meantime, I am being bombarded with tons of other email rubish that has obviously come from the ‘O Spa’ salon selling on the list of email addresses. Groupon should insist that these emails are confidential and not for distributing to all and sundry. This is, I feel, a scam and whilst not perpetrated by Groupon, it is a slur on their product and I feel they should insist on the vouchers being honoured as the products were availabe when paid for also for the privacy of their clients to be honoured. Not impressed with this at all.

I cannot place ALL the blame for Groupon because of this but I will see how much more I will go into my frustration if they don't provide my refund. I bought my first Groupon today and it was for "A&W Massage". I tried to call and schedule an appointment. They did not answer their phone ALL DAY! When they did it was 2pm. It was supposed to close at 5pm but they told me they were closing early and basically... "oh well!" I'm pissed! Did you really forget your deal was posted for today! Who does that? They really missed out on a potential customer because of that.

Bought some Groupons recently and was surprised when I went to check out the business. The area was definitely NOT what was expected. I contacted Groupon customer support and was told that they spoke directly with the business, and that the business "guaranteed" that all was okay and as stated in the Groupons. When I called the business myself, I was told that they could not guarantee anything, because it all depends on availability when I book. So I emailed Groupon customer support agai, and was basically told to F#*! Off, you can choose to either use the Groupon or give them away. Awful customer service, no resolution to problems! Incredibly disappointed with overall experience.