Greyhound / was on long distance hold with customer service for over an hour. no answer

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I wanted to make a simple change to a ticket I purchased. When I ordered the ticket for a granddaughter so she could spend Thanksgiving; I used the wrong first name. ( What can I say I'm old and have several granddaughters) All I wanted to do was change the first name. The only person I was able to contact was an online chat. This person couldn't help and gave me the customer service number. They never answered. I tried calling the Greyhound ticket offices but robot sent me to same CS # as did any other number I tried. Person on chat line said I would have to buy another ticket and then get a refund on a non- refundable ticket? Nov.20, 2016

Nov 20, 2016

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