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Greyhound Bus Liines / lost luggage over 1 1/2 months

1 Dallas, TX, United States
Contact information:
Phone: 214-849-8000

My luggage was lost on 3/2/2013 on my way to Texas from California, the bus i was on had a malfunction so i had to re-board another bus but my luggage was not placed onto the bus. I called from 3/2/2013 til present date, only to speak to extremely rude and uncaring employees. On 3/5/2013 I filled out an official claim form, told it would be 30 days before i received a letter stating the claim had been entered into their system, but found out today on 4/15/2013 that the claim hasn't been filed and was asked to fax a copy of the sheet i have, which i refused because it further shows their neglect of not only the passengers belongings but their lack of professionalism on handling the paper work the passenger is told to fill out to get any type of resolution to the situation. Greyhound has a false disclaimer stating the passengers are responsible for their luggage but in all the stations i passed through the passengers after not even allowed in the bus area but have to go inside terminal and the baggage handlers are the only ones permitted by the luggage. On 3/9/2013 i purchased another ticket to Dallas in search of my luggage because there was NEVER a called answered the whole week prior, once there i found out that the numbers the customer service office gave me for that station wasn't even hooked to any line inside or out the building, the toll free number also has numbers disconnected or wrong on the automated message. I was told by the Corporate office that they didn't have an number nor address for the warehouse where they house the lost luggage. I'm at my wits end and on the verge of filing an class action lawsuit because this is unfair, and to be treated as if my belongings mean nothing by rude and disrespectful employees. I even tried filing complaints on some of these employees which were never filed as i called to inquire on my complaints as well as my luggage. I was told because their system is down it has pushed my date of receiving any resolution back more than a month from today. I have not had any success with customer service nor Greyhound corporate office, just a lot of apologies, but no action to return my luggage to me

Greyhound Bus Liines
Greyhound Bus Liines

Apr 15, 2013

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