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Green Dot Moneypak / stolen money

1 United States Review updated:

I bought the moneypak with the amount of $500 from green dot at a local walgreen for the first time on June 22, 2009 at 3:37 PM. On June 23, 2009, I tried to use this card to pay some bills but they said that all $500 was already withdraw into an account. I call their Lost & Stolen department to report right away and explain that I did not authorise this transation. They asked me to submit the original receipt for processing. I fax the receipt to them on the same day June 23, 2009 at 2:38 PM. And I even called 10 min later to make sure they received the fax and they verified that it was received. They instructed me to wait for two bussiness day. I called back after two days and they have not process the paper work and asked me to wait for another two business day. I called back four days later, they said that they will not process my claim any further due to the money was paid to a business and that was it. This is my first time using this kind of financial service and they are one of the largest company providing such product and service.
As I explain to Green Dot representative that I did not give any authorization nor provide pin for any business transactions. This money was stolen from me right after I bought the the card at local Walgreen or it may not even load into my card. If Green Dot can advise that the $500 was loaded to a "Partner Card belonging to another customer" then who is this customer. I want proof, name, and transaction receipt, etc. They should investigate further rather concluded that I "may have attempted to use the MoneyPak" after I told them that I did not activation the pin numbers. Since they are a big corporation, they can just say whatever they want to. Isn't that what their "Lost & Stolen" department for? Must I file the police report for this lost and stolen to get the service to pursue the investigation further with them? What kind of support is this for their product to the consumer? My claim should be good enough for them to find out who stole this money. I still want them to track this money down to whoever that they said from the partner card customer and refund my stolen money. My Houston police report case number is [protected] but they will not do anything unless a subpoena is served.

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  • Sc
      10th of Dec, 2008
    0 Votes
    Green Dot Cards - No Rebate
    United States
    Phone: 703-838-4706

    Visa is messing with people's lively hood.This matter needs to be taken up with the Better Business Bureau immediately.Everyone who is having a problem with these cards can and should take their complaint to the BBB.
    I have just purchased aVisa card the day after thanksgiving and already I have found out these cards and the people behind them are taking people for their money.Times are too hard these days and I for one will and won't be taken. I am sending a certified letter to the BBB and to the senator of my state to see what can be done to stop this from happening to anyone else.

    Messing with the wrong person

  • La
      10th of Dec, 2008
    -1 Votes

    forget the BBB -
    File complaints with Federal Trade Commission

  • Gi
      25th of Jul, 2009
    0 Votes

    I understand how she must feel, after all, with economy now in these days to give away 500 bucks just like that is kinda hard. What she should've done was go to better business bureau and file a complaint against them. Keep in mind that in this country people get away only with what we let them get away with, because there are place where you could get the proper help in fraud situations like this .I personaly think she should get proper people to dig further into the situation. Heavens knows how many others have been or are going through the same situation as this lady and still untill this day still wondering what happen with their funds. Don't give up just like that with out a fight or we'll be reading the same shameful situation from another victim . Fight it!!!

  • Nc
      14th of Aug, 2009
    0 Votes
    Greendot Grant Program - Thanks for the data!
    Greendot Grant Program
    Rhode Island
    United States

    Thank you so much for the previous reports about this scam. I am making a report to the FBI to see if they can do anything. I have been told before that if there is no monetary harm, they can't do anything. Seems like you have to be taken in to get any kind of help. A word to anyone who was taken in... contact your local FBI office immediately. Your bank is not your friend.


  • Ma
      24th of Aug, 2009
    0 Votes
    greendotmoneypak - fraud check
    greendotgrant program
    United States
    Phone: 985-856-0620

    sent me a fake check ands promises of grant money in the amount of $10, 000.00

  • Ss
      22nd of Sep, 2009
    0 Votes

    GREEN DOT MONEY PAK is FRAUD. They take your money and will transfer the funds to their so called "partner" and we will never get to know if the money is transferred to someone whom we want it to transfer. I had a very very bad experience with them. I lost $599 with the money paks. They are very headstrong too. They will not provide any details of the accounts the money is/was transferred to unless you file a lawsuit.

  • Ld
      21st of Dec, 2009
    +1 Votes

    I have used MoneyPak cards combined with the Walmart Money Card Visa to transfer money to my daughter in school across country. Had absolutely NO problems. However, I call her immediately when I get the MoneyPak to give her the number on the MoneyPak card which she immediatlely calls in to the 800 number on her Money Card Visa. The money is transferred instantly! She goes to Walmart ATM machine and gets cash. Of course you have to pay the $3 fee. But thats cheap!
    I would never buy a MoneyPak card and carry it around for any length of time, I use them immediatley after purchase. No problems at all so far!

  • Cl
      25th of Jan, 2010
    0 Votes
    Greendot - Load Charges
    United States

    Before I bought Greendot gift card I was under the impression that I could reload it easily online and not have to pay 5 dollars fee to load it, nor the monthly fee
    Hi: I am looking for a gift card for a family member which I can
    1 Quickly load from a checking/banking/credit/paypal account
    2 Cannot be overdrawn
    3 Loading fees are at a minimum
    4 No or little monthly charge
    5 Useable at many ATMs at minimum fee.
    6 Low or no interest rate

    Do you have something like that?

    Sincerely, jc

  • Mi
      30th of Jan, 2010
    0 Votes

    I had a Green Dot Mastercard for about 6 months before it got hacked 3 weeks before Christmas last year. When I notified them of unauthorized charges via their lost/stolen page, they shut down the account but never responded within 2 working days as their site claims they do. I couldn't even access the account history to file an accurate police report.

    More recently I purchased a Green Dot Visa, and was unable to activate it 1/2 hour after purchase. I returned to the store and the manager was unable to activate it as well. The only reason I got my money back was that I had the purchase reciept to present to a very embaresed store manager.

    I hope the administers of this site report all of these Green Dot problems to whatever oversight agency these companies are supposed to be regulated by.

  • Ti
      24th of Mar, 2010
    0 Votes

    Houston21, Contact the Attorney General of Texas. You can find he/she online, if this has become a trend email
    the Texas Attorney General. Give it a try, good luck . I myself bought a Green Dot Pay -Pal and I'm having some problems of my own. Tim

  • H8
      5th of May, 2010
    0 Votes
    Greendot - 500 dollars still missing
    Greendot Corporation
    United States

    I bought a greendot moneypak card to reload my greendot visa with 500 dollars to pay my rent. after i tried to scratch the backing off and the numbers went with it, i called the 1800 number and they said it would take 1 business day to return my rent is due today and the money is still not there...and the "customer service" rep hung up on me!!! now my rent will be short 500 dollars and i am NEVER late. smh...I WILL NEVER USE GREENDOT AGAIN!

  • Mo
      11th of May, 2010
    0 Votes

    I requested a refund from moneypak and I received it in a reasonable amount of time.
    It took 16 days even though they said 3-5 business days.
    But I realized that I'm not the only person filing for a refund or closing
    my Green Dot account, Give it time you'll get your refund.

  • He
      12th of Jun, 2010
    0 Votes

    The first time I used the card I had NO PROBLEMS AT ALL!!! Everthything went just like they said it would
    This time has been nothing but a NIGHTMARE, I have been unable to load the card much less use the card and of course there is not a human being anywhere to be found to discuss these problems with and see if we couldnt resolve them! WHAT A COMPLETE DISAPPOINTMENT THIS TIME! I highly doubt I'm going to do this again for the fee's.
    they charge for their services I expect much much better service

  • Lo
      16th of Jun, 2010
    0 Votes

    Money goes missing from my card all the time; a little here and a little there. When I load my green dot visa, I have to load it with the exact amount I will need to pay a bill and use it very soon after. If leave a balance, it will go missing.

    I have grown to hate green dot! Is the theivery comming from inside?

  • Mo
      17th of Jun, 2010
    0 Votes

    I closed my account the same day I opened due to a service charge for not having direct deposit.
    Within 3 weeks I received a refund check. Never had any problems with this company.

  • An
      25th of Jun, 2010
    0 Votes

    I purchased a GREENDOT MONEYPAK and applied a partial balance to my PAYPAL account. PayPal only allows a limited amount to be deposited per month, of which I met. The balance remaining on the moneypak is UNAVAILABLE. Once you activate, you cannot use any remaining balances on your MONEYPAK for ANY OTHER PRE-PAID CARD. They are holding my money.

  • He
      27th of Jun, 2010
    0 Votes

    so i bought a green dot card and right after i loaded 500$. i tried to check my balance and what was my surprise i possessively request a refund... two mins. after i open my account. so now i have to wait for it on the mail. but as i was reading these comments i started to wonder if i'll get my money back. they told me (the computer system) I'll get the money with in 10 business days. but what if i DON'T receive it? i live in Seattle and i don't want to wait until the 10 days go by to start to search for help!

  • De
      29th of Jun, 2010
    0 Votes

    OK i just purchased a Moneypak from Walgreens and put $325 on the card via the cashier. I wanted to put it on my paypal but I'm thinking now to just withdraw it.
    My question is to those whom have withdrawn funds. What is the processes when you request the check in the mail? Is it easily done or do you need to give your SSN??
    Thanks in advance,

  • Ki
      8th of Jul, 2010
    0 Votes

    I have had nothing but problems with money pak, i cut up the card they sent me because there is no customer support. My girlfriend is being messed with by them and getting the run around is this what the $4.99 gets you? How do I sue these theives?

  • Jo
      31st of Jul, 2010
    0 Votes

    @ Money goes missing from my card all the time; a little here and a little there. When I load my green dot visa, I have to load it with the exact amount I will need to pay a bill and use it very soon after. If leave a balance, it will go missing.

    I have grown to hate green dot! Is the theivery comming from inside?
    they charge u 5 dollar each month -.-

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