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1.7 375 Reviews

Great Clips Complaints Summary

61 Resolved
301 Unresolved
Our verdict: With Great Clips's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Great Clips reviews & complaints 375

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5:02 pm EDT
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Great Clips worst job I ever have

I've worked for 3 Great Clips between 2006 and 2010. Each of course with the promise to be better than the last. The first one I worked for was in Bayville, NJ. It's no longer there because it was shut down by Great Clips Corporate. The manager, Lorraine who now works for "The Beachcomber Salon" in Point Pleasant, NJ, was stealing both money and product from the salon. When the assistant manager, who is a friend of mine to this day, told Lorraine she was "going to get to the bottom of it" (not knowing she was talking to the thief herself) she was fired the next day. I unknowingly was now scheduled for the night shift. After about a week of being verbally abused by Loraine I put two and two together and figured out what was going on. She was trying to frame me! So I quit. A yr later it was shut down and to this day every Great Clips in NJ knows about this.
The Great Clips I worked for was in Howell, NJ. I was assured that what had gone on before does not go on there. I was also assured that within a month or two I would be sent to training (if you don't go, you can't remain working there) within 2 months. Lets start with I was there 4 months and still hadn't been sent. Around month 2-3 she hired some new girls, who completely were a waste of time and space. They couldn't cut hair and we started getting re cuts and complaints daily. Of course they were sent to training above me who on a regular basis brought in 44%-63% of the productivity (everything was computerized). We were only expected to have a productivity of 24%-27%. My hours then got cut to accommodate the new hires. I had a mortgage to pay and explained this to Rita, the manager who sucked at managing, and all I was told was it wasn't my fault and it was the way it was. Then I was expected to come in on a whim when one of these new hires or anyone else for that matter called out, however if I called out I got ### on. I’m not sure if it’s known fact or not but in order to work fro Great Clips you must do a haircut in 13-17 minutes. Now I’m fast and have had my license a while now, so I’m not some spring chicken in this business, and still depending on the length and thickness this is impossible, at least if you want to give a good hair cut. Of course you get guys who literally get a baldy, this takes maybe 6-7 minutes going at a snails pace. However I’ve gotten reamed out because I came in under the hair cut time. WTF am I suppose to do? The 5 steps others talk about is juts a way to control their employees. Mind you once a month your manger does a rating based on all this to determine whether or not you can remain working for Great Clips.
Long Story short I ended up quitting and working for a Great Clips in freehold, lets say it was so bad I lasted 2 weeks. We were threatened that if we didn’t sell product we would be terminated. Mind you the product is over priced and we were forced to force it on people, which never works. Also you couldn’t sit down, other wise you had to clock out and go in the back. We had to clock out to take out the garbage. They put too many girls on at once, this way no one got productivity over the norm so no one could get commission. It was ran like a Nazi boot camp. They watched your every move via cameras that were hooked up to the computers at home. If you weren’t cutting hair you had to clean EVERYTHING. Even once you were done you had to start cleaning from the beginning of the 2 page chore list. I’m kind of a smart ### so in an hour on a slow night I cleaned everything then proceeded to relax in my chair to wait for customers. I received a phone call telling me I hadn’t cleaned. I then without the list in front of me recited it to the own and said if you were watching you would have seen me clean the shop top to bottom. I was told to do it again. The next day I quit. So I warn even those who are on the brink of homelessness do not under any circumstances work for this company!

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mychildren
Freehold, US
Nov 10, 2014 2:46 pm EST

Absolutely agree with complaint. Great Clips are independently owned and owners only want your money. They employ stylists with little or no experience. Their coupons are everywhere and would seem like a great deal if only the customer could receive a decent hair cut. I could only speak of the salons in New Jersey. Nobody Cares!

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9:08 am EST
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Great Clips rude & physically abusive

I had a very good stylist at Great Clips I would go to when we lived in Colorado Springs but I had to find a new one when we moved. This place was just horrible! I walked in and was standing to check in, now the stylists were all busy but someone could have said, "Hi, have a seat we'll be right with you." I understand you are busy but don't just see we walk in and pretend I'm not there. So I waited. A stylist finished and then ran away to the back. I am assuming she was the manager since she was doing inventory and telling the other stylists what to do. She never came to sign me in. Until I finally got up and asked to be signed in. I was given the eye roll. I guess I was inconveniencing her. I had my son with me since it was for his haircut. I wanted to see a product that was on the shelf so I asked him to get it for me. The "manager" was doing inventory nearby and saw him reaching for a product. She was telling him not to touch and I kept shouting "It's ok I want to see the product." She was more than likely ignoring me and as I was walking over to him I was able to stop this broad from SLAPPING my son's hand. I slapped the crap out of her hand to push it away from his. By this time I had the whole salon in a uproar about her attempting to hit my son. While I was yelling at her and how dare she attempt to hit someone elses child all she did was respond with, "I'm going to refuse you service. You need to leave". Ha Ha big loss to me. So if you go here and you see a fat, shoulder lengh black haired woman watch your kids or they might get whacked.

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DoublDelightx20
Waxhaw, US
Apr 20, 2012 5:53 am EDT

I would've cuss her out and punch her in the face. That was highly uncalled for. Her actions was inexcusable.

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Treah
Minneapolis, US
Mar 07, 2011 7:09 pm EST

What a ###ing ###! I would have left when the snob was being rude. I'm old school when it comes to raising kids but never will I hit or attempt to hit another person's child. You should contact corporate and her boss.

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pobarjenkins
Minneapolis, US
Mar 06, 2011 3:49 pm EST
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Did you call the police? If you didn't, then you made a mistake as well.

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2:34 pm EST
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Great Clips poor & rude service

I went to this great clips for help with a tangle(my hair is waist length), and was told the only way to get it out was to "shave my head". I was also told "you have lice caked on your scalp". Never will I visit this franchise again, as this is the only place I have had my hair trimmed for over 5 years, then to be told all of this, and not quietly either! These people are some of the rudest and most insensitive you could ever meet. My hair is still waist length and NO LICE(all it needed was J&J No More Tangles spray)! Had my scalp checked(just to be sure), and only dry scalp.

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srchng4care
garland, US
May 14, 2011 7:53 pm EDT
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you went to ask for help on a tangle you had in your hair? i would of given you a brush and said knowck yourself out!

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TACTLESS, CLUELESS "STYLIST"
Belleville, US
May 14, 2011 7:45 pm EDT

I had a similar experience at aGreat Clips in Missouri. I, too, have dry scalp. When the woman began washing my hair, she made several comments about how bad it looked (example: "this looks really bad, honey."), LOUDLY I might add She began talking about "clarifing" shampoo, and then about the customer next to me, and about how nice and shiny her hair was. (Weird.) Just when I thought it couldn't get any worse, she called another stylist over to look at my scalp saying LOUDLY: "Is this lice?"The other stylist said "No" after about 1 second of looking at it. By this time, I was mortified. My husband was getting a haircut nearby, and although he too thought the woman was an idiot, it still was embarrassing to have him hear that. I would have left right then, but my hair was wet (it was wintertime) and she had already began cutting. (At least the cut was OK, but I don't think it was worth being humilated in public.
The one almost funny thing about the experience was that at the end the woman seemed surprised that I did not give her a tip.

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5:14 pm EST
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Great Clips employee treatment

I was hired at Great Clips in Tucson Arizona in Feb 2011. I was interviewed by two managers at two separate Great Clips, within a two day period. Keep in mind it's like summer here in Tucson, even in Feb. so, I was wearing half sleeves, both interviews.
I was called by Mandy, and told I had the job. (on a Sunday) Monday, I got a call from my family that my Mom had choked, and was rushed to the hospital, she was w/out oxygen for over 20 minutes. I was told it didn't look good, as she was in a coma, and to get back to my hometown (900 miles away) I called Mandy, and told her what had happened, she stated "don't worry, take care of things, you will have your job waiting when you get back. Before leaving that day, I went to meet a 3rd manager, to fill out my paperwork, I was given no start date at that time, except that they wanted me to start training right away. I filled out me paperwork, and read in the, what seemed like hundreds of pages, no visible tattoos, yet all my tattoos are visible, and were for all the interviews. I told her, and she said "well they must have known, hiring you" so that was that, and I left for my long drive.
four days later, while in the hospital, I received a text to call Mandy, I couldn't because I had not left the hospital for so long, I needed to charge my phone. She said to call her at six. I did. She said, very sarcastically, "oh, your phones charged now, huh?...well, we are no longer able to offer you employment, because you have tattoos" WHAT?! She saw them days ago...now that I'm with my Mom in a coma, all deals are off? Yes.
My Mom passed away, but just maybe she was protecting me from a tasteless, obviously, classless company, that are all about the bottom line, money, with little regard for the pain of losing a parent, or any loved one, for that matter.
I am glad, even though I now have to find another job in this economy, that I didn't settle for a 12 minute haircut company, with obviously terribly trained managers.
Great Clips, in my opinion, is shameful!

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Update by JPZ
Mar 07, 2011 6:01 pm EST

BTW, it's against the law (discrimination) to let a person go, based on tattoos. I have just found this out, and could be grounds for a lawsuit.
I'm glad though, that it happened. Home of the 12 minute haircut, is def. not for me :)

Update by JPZ
Mar 03, 2011 3:59 pm EST

As I said, they saw them in my interview, and has no problems with them...it was because I had no idea when I would be returning to town, because of my family emergency...it can be summed up in one word "heartless"...I'm better off.

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Treah
Minneapolis, US
Mar 12, 2011 7:58 pm EST

It depends on your state and the company. I once worked for a company that was "family oriented friendly bs." You could have tatoos and piercings but had to conceal them with clothes and take your piercings out or wear a clear one when you were on the job. This was addressed in the interview and at orientation so we were warned in advance. I"ll let you be the judge of if you were discriminated against because you were there in person. I hope you find something that suits you:-)

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pobarjenkins
Minneapolis, US
Mar 08, 2011 12:08 am EST
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@JPZ I do not know about your state but here it is completely legal. Getting tattoos and piercings are a voluntary choice, and if you cannot perform your work under their required dress-code then a company is allowed to fire you.

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pobarjenkins
Minneapolis, US
Mar 03, 2011 4:05 pm EST
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It doesn't matter though, and that's what you appear to not understand. It's still a legitimate reason even if you worked for three weeks and then they let you go. Maybe the individuals who met with you thought that the corporate office would let the tattoos go, and then they later found out they wouldn't?

I really doubt it's because your emergency. And even if it truly is, which you nor I can ever know, they are well within their rights to do so. It doesn't make them heartless, it makes them a business. What if they waited for you for weeks and were short-staffed and denying customers because of it? What if you turned out to be an awful employee? You were a risk, and you need to accept that they were within their rights to do what they did.

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pobarjenkins
Minneapolis, US
Mar 03, 2011 1:32 am EST
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"She saw them days ago...now that I'm with my Mom in a coma, all deals are off?"

I really don't think your mother had anything to do with the denial of employment. I'm so sorry for your loss, but they stated out-right in your paperwork about tattoos. You cannot be that surprised.

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pobarjenkins
Minneapolis, US
Mar 03, 2011 1:30 am EST
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I don't feel sympathy for you. When you got tattoos, you knew that they could place restrictions on your employment options. It is possible those managers weren't paying attention. It doesn't matter even if they did notice. Tattoos were your personal choice and they can come with consequences. Great Clips (besides being a little rude on the phone) did nothing wrong.

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Treah
Minneapolis, US
Mar 01, 2011 10:54 pm EST

Things happen for a reason. It wasn't meant to be.

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7:45 pm EST

Great Clips rude behavior with my child

I will never take my child to Asheboro Great Clips again. The girl who cut his hair (Sonia) was so rude to him I could not believe it. My child was almost in tears when we left and he is only 5 years old. The girl obviously has some sort of issue with cutting children hair since they won’t be still the whole time, so why is she doing hair?

If Great Clips wants to keep their future customers, they might want to do something about this rude girl. I’m done with going there myself. I have searched for a number to call but can’t find one other than that location. Wonder why? Somebody needs to know about her.

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Kasey Skala
Minneapolis, US
Mar 02, 2011 12:46 am EST

Divel,
Sorry to hear about your experience. Our goal is to provide all customers - regardless of age - with a comfortable experience in a relaxed environment. We are definitely interested in hearing more about your experience. Please feel free to contact our corporate offices at [protected].

Kasey Skala
Great Clips

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3:51 pm EST

Great Clips just had the worst hair cut and they had me pay for it

Just had my hair cut at Great Clips - Tiffany Plaza - 7800 E. Hampden Ave., Denver, Co 80231. Explained exactly what I wanted. Senait, the person who just ruined my hair, was not listening to me. She cut my hair so short around the ear, and at an angle, I look awful.I had told her I want it long so I cound tuck it over my ear. I was so upset, another hairdresser took over, her name was Vanessa. She finished the cut. I was even more upset because they charged me.

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Henry Bui
, US
Feb 02, 2014 8:35 am EST

My name is Henry, I was there 2 week ago to get my hair cut as usual. I am a regular customer there by the way. The employee name is Ashley, she was messed up my hair cut by didn't followed my requested.So I had to came back next day to have some body else fixed. Of course, I paid plus tipped twice.This isn't first time she cut my hair wrong. I am not satisfied of being regularly customer and my son. Please reconsider your company employees in order to have me and my son come back there. I normally get my hair done on the Market place on Caledonia, Michigan.Very frustrating because now my hair is too short. And when do we receive coupons again? We have not received any for while.
Thank you
Henry Bui

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4:37 pm EST
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Great Clips didn't honor a coupon

I took a mailed coupon to me that was from Great Clips, befor receiving service I presented the coupon to the stylist she never mentioned to me that this coupon wasn't going to be honored at that location and proceeded in cutting my hair. Upon paying for my services I was told that that they wouldn't honor this coupon at this location (Lewisville, Tx) because it came from a different store location (Carrollton, Tx) Hebron Parkway coupon #SRL4ITZ haircut for $6.99. Althought that did look at my hair felt that I desire a Senior Citezen Discount a gladly discounted me $3.00 for my services from another stylist that had came on duty shortly after my services was completed .I made a verbal complaint while inside store but it unwarrant.I also paid in full for a gentleman that was with that paid in full $14.00 he is a Senior Citezen but since I didn't mentioned it to the stylist he had pay in full.She they are not allowed to a consumer age but clear looked me decided to discount my services. I was clearly unhappy with this store.

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Reviewer68297
,
Dec 16, 2015 12:42 pm EST

On 12/09/2015 I went to get my haircut with a coupon that GC sends out with my name on the coupon and it was not expired. The stylist told me at the register that she could no longer take my coupons because it takes 45min to cut my hair. So was charged full price. Her name is Charlee. I always tip well usually $10.00. Is this your policy?

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hatesregiscorp
, US
May 05, 2011 12:36 am EDT

You could cut your own kids hair. Its not rocket science! Its cheaper!

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Jessie050
, US
Feb 24, 2011 8:47 pm EST

As I was waiting for my hair cut, I noticied she did not clean
the brush or scissors, put them away and used the dirty ones
on the next customer.

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12:09 am EST

Great Clips toxic tactics

I work at Greatclips and the last month has been horrible.Our new manager said we were all replaceable and will b if we dont fallow her rules.She changed the schedule midweek and lied about it, we found the old schedule in the trash.she took our coats from the breakroom coatrack and put them in the lobby coatrack, so now a greatclips customer now owns a new designer leather jacketI got for Christmas.SHe throws away our food and says we cant keep there.But she keeps her slimfast back there.She has refers to the black stylists as N*****s ..yes thats right, the N. word.The stylists are oppressed enough at that Greatclips as it is. We make minimum wage and there are no health benifits or benafits of any kind, just tips.Ive worked for a greatclips before and know this is not how it should be.This new manager is toxic and will run all the stylist off and destroy the Greatclips business at that location.She is mean and has control issues

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HR G14
Minneapolis, US
Feb 24, 2011 8:36 pm EST

We' d like to learn more about your concerns. Please call us at [protected].

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9:25 pm EST
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Great Clips former employee

I was fired from Great Clips because I told my manager that I did not feel comfortable working alone on the weekend to close the shop by myself. My manager gave me a very bad haircut. My bangs were a short spike and she went scissor happy on my hair with the thinning shears. Great Clips was always on me to do the haircuts in under 13 minutes from the time the customer is checked in on the computer to the time they pay is clocked on the computer. They threatenened to fire us is we did not consistantly do haircuts in 13 minutes. The requirement to work there is to do a minimum of 3 haircuts per hour. And when it was slow, if you wanted to keep your job, you are supposed to clock out until a customer walks in. They also constantly threatened to fire us if we did not sell at least 10% in products sales. And their products selection was very limited to products nobody wanted. I was the only moral, married stylist who worked there. The coworkers there always offended me with their inappropriate conversations about going to bars, sex, and how they get away with cheating welfare, and also the ### they date.

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Randy Frey
Hickory, US
Nov 17, 2014 9:59 pm EST

I believe this!Alot of it is so True

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12:42 am EST
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Great Clips bad service

5920 Carolina Beach Rd # 160, Wilmington

Salon was having a deal for 5.99 hair cuts. I went to get my hair cut and the lady that cut my hair was very strange in the conversations we had. She started off asking me what I put on my facebook, then proceeded to tell me that people were writing mean things about her on facebook. I ignored her, I just wanted my haircut. After that she kept talking about how she was afraid and kept looking at the door, the other ladies in the salon told her to stop talking about it. After that, she just got quieter and proceeded to tell me that men were coming into the salon to video tape her, then she had the nerve to look at me in the mirror and ask me if I had something to do with it. She made me feel very uncomfortable. I got my hair layered and I asumed it would take at least 15 minutes. It took her 5 minutes! Her station was not swept and I am asuming she didnt clean the rest of her station. When I got home I had hair all over me and I have no idea if it was even mine. I had to put my address in the computer and that makes me very uncomfortable, this lady actually thought I was there to do something bad to her. I will never go there again, and I am tempted to call the salon itself, but like I said, I am not comfortable even going back there and dont feel comfortable even giving them my name. I would like it if my information was taken out of their computer system. Please get back to me with something that you can do about this, because this lady was VERY VERY strange and I wouldnt even let her blowdry my hair, that is how uncomfortable she made me. I know her name because the other ladies were talking to her. If something can be done about this, I can give you more information. Thanks

the email address you can respond to is [protected]@yahoo.com

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A. Parks
,
Oct 30, 2008 9:15 pm EDT

On Saturday Oct. 25th, my friend enter the Great Clips hair salon on Round Rock Crossing to have her hair done for a special ooccission. When she enter the business she told the stylist she needed a updo for that night. The next stylist available didn't want to help the cutomer. Becasuse they said they did not know how to do an updo. Then from that point the stylist came around to all of the other stylists asking them to takn care of the client. The manager was no help at all in resolving this problem. She was told she had to make an appointment, but this is not what is post on the board. My friend was beginning to the feel she Are they supposed to make the customer feel that are not going to do it?

It is so hot in the waiting area that is so uncomfortable. Esxpecailly when the sun come in.

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Treah
Minneapolis, US
Feb 20, 2011 10:20 am EST

It's true you get what you pay for but that's not always the case because I went and got my hair higlighted at a "decent" place and got ### service. If only we knew we were going to to get crap service the world would be different! You should block your phone number and call the manager not giving your name at first. Listen to her reaction, and use your bs meter to sense if she seems like she is going to take care of it. As any manager, they would like to know how business is being conducted.

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C. W.
Estes Park, US
Feb 05, 2011 10:51 pm EST
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You get what you pay for! Go to a reputable salon instead of a chop shop.

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BethOcomplaints
San Diego, US
Feb 03, 2011 12:53 am EST
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I don't know if I would let anyone cut my hair for $5.99 where ever they are. I live in California and Great Clips up here run $14.99. We get great clips and wonderful customer service.

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jae566
Springville, US
Jun 06, 2010 12:34 pm EDT

I live in Springville Ut. I am older mid 50's. I always go to Great Clips I went in last week and there were 4 stylists sitting around. They asked my name and looked on the computer. The girl yells who wants to do her? They all name some girl in the back and told her she had a customer. While I was there a nice looking young guy came in and they flocked to him. I am a good tipper usually $10.00. So what was up with that?

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LOL7654
, SZ
Dec 21, 2009 1:05 pm EST

We don't make money on up dos, Yes they take a long time I get payed minimum wage. I can take 4 -5 haircuts in one hour and make 15 -20 in tips or take the up -do that takes longer and get $5 to 10.

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blackanus
, SH
Oct 04, 2009 2:20 am EDT

didn't they already tell you "THEY DON"T KNOW HOW TO DO UP-DO'S"...why should your friend feel anything but (sorry sucks to be them) if someone doesn't know how to do their job...did your firend look like this after...?

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barbbarb
Pocatello, US
Oct 04, 2009 2:17 am EDT

If you wanted a fancy look, GC is NOT the place...Fork out the extra cash and go somewhere more respectable, honey...

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wussamattau
sin city, US
Oct 01, 2009 3:36 pm EDT

up do's do require notice a head of time via appointments.

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hatemyjob513
Cincinnati, US
Sep 08, 2009 2:45 am EDT

you need to make an appointment for an updo..they take to long. She probably did know how to do it, noone wanted to because it takes to much time, which means less money

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5:15 pm EST

Great Clips no credit card refunds possible

Stylist at a Great Clips frnachise recommended a product and said satisfaction was guaranteed or return product for a full refund. Receipt clearly states Great Clips has a commitment to full satisfaction or refund. When I returned the product, they don't do credit card refunds. So, I'm out of luck. No one said that up front. I've emailed corporate and am notifying BBB, and the Consumer Protection Division at the State Attorney's office. I'm also emailing all my contacts, plus my 50+ female coworkers and asking them to forward my complaint to their contact lists. It's not a large amount, but they'll more than pay that amount in lost business and they'll have no one to blame but themselves.

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Rick Mu
Kansas City, US
Jan 31, 2011 1:37 am EST

I work for a Great Clips and your satisfaction is our guarantee. Sounds as if the employee did not know how to do a credit card refund. We do them in our salon. We require that the product had to be purchased in our salon and you have the receipt.

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3:26 am EST
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Great Clips lice

For anyone out their planning on going to this place beware... This salon changes stylist like I change my socks, I have been going to the establishment since they opened in May 2010, since then their has been at least 20 stylist thru those doors. I had some great cuts and some horrible ones, the manager Penny is great and the 2 barbers you get them your in luck if not run, it has been noted that this place had lice and spread it to numerous people GREAT! The owner who I"ve met Nancy does nothing but chase clients out the door if you dont decide to stay and while at the receptionis desks twitches like a bangi meanwhile she has no idea how to cut hair..Their was an incidence that occured while I was their with a horrible hair cut she twitched her way over to this poor manager for help. Really? bottom line you want to catch LICE go to GREAT CLIPS in LODI.

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KevinGC170main
Garfield, New Jersey, US
Apr 25, 2021 12:02 pm EDT

For anyone still reading this, it is very old and outdated. I am currently the manager of the salon. We DO NOT have a lice issue as well as inspect prior to any service for lice as well as any type of infectious disease. I have been doing have for almost 20 years as well as taught cosmetology and worked for the state board of cosmetology, our number one priority is safety and sanitation with great quality service following in a close second. Our staff has been with us for an average of 5 years and counting and have a combination of over 100 years of experience between us. If it has been a while since you have come to visit us please check back, you will notice an amazing change and upgrade!

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Pssdmommy
, US
Jan 08, 2015 10:31 pm EST

I took my daughters there a little over a week ago and now they have lice. They were off from school for the holiday break so I know they didn't get it there. Now when thinking back I do not recall the hairdresser sterilizing her combs or scissors after cutting a man's hair and then taking my daughter into her chair. I wish I would have thought of it at the time and said something, maybe this would have been avoided. Now I am dealing with two young children with lice. The post above is so true. STAY AWAY!

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jdog98
, US
Nov 16, 2011 2:22 am EST

This salon is one of the cleanest salons around. The place did have a rocky start, as like any business when they first open. They have really great experienced stylists now. So why not give them another try. As for the Lice comment, do not place the blame on the salon, it is the stylists responsibility to be aware of their clients hair. The owners are wonderful people and would never chase anyone out the door, they treat their customers with care and appreciation. Maybe you are referring to the old manager. If the old manager, Penny, was so wonderful she would have hired stylists who know how to do hair, (all types) and how to handle a lice situation. Apparently the manager at the time (Penny) who was always booked was a good stylist but was not such a good manager. Great Clips, Lodi, today has a wonderful manager (a woman, not a guy as the last post stated) who cares about the customers and the salon. There are so many experienced stylists working there now. As I was told, the reason for so many stylists is the 12 hours days and 7 days a week the salon is open. Which makes sense to me.
As for the last post of the 80's haircut, maybe you should have brought a picture of the look you wanted. Or next time ask for a book to look at if you don't have a picture available.

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penchick
Saddle R, US
Sep 28, 2011 5:07 am EDT

I have had some great cuts there until today. the manager (a guy with an accent) gave me a feathered early Eighties cut. I looked like something out of the tv show Facts of Life or that British show Ashes To AsHes where the main character goes back to the 80s. avoid him if you can. I spent the afternoon snipping the feathered tips out of my hair. it looks fairly decent now

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hot54
fairviw, US
Jan 06, 2011 3:50 am EST

I so agree I use to go to Danielle then Julie my last straw was with a Lori or Laura she scalped my hair, Yes the manager Penny the blonde is great but hard to get always has a wait gave up. Great Lice...Hopefully that manager is out of their shes over qualified if you ask me

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8:46 am EST
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Great Clips rudeness

I went to this place with my daugther and mother, and we have this lady (Kelly) to help us she was the rudeness people I ever seen, she did not listen, or give advice you know abouth hairstyles for your type of face or something like that, anyway my daugther was crying her haircut was horrible no style at all, my mom did not like either, no even close that she wanted she just ignore us, I complaint, then I had I call from the owner I guess and he said to give me credit till now I have not seen not credit, dont go that place, or al least dont let this woman help you! Beware

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rudeness
, US
Oct 24, 2009 10:17 pm EDT

I will never take my chld to Asheboro Great Clips again! The girl who cut his hair (Sonia) was so rude to him I could not believe it! My child was almost in tears when we left and he is only 5 years old. The girl obviously has some sort of issue with cutting childrens hair since they won't be still the whole time, so why is she doing hair? If Great Clips wants to keep their future customers, they might want to do something about this rude girl! I'm done with going there myself...I have searched for a number to call but can't find one other than that location.. Wonder why? Somebody needs to know about her!

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Dealingwiththe publicsucks
Milwaukee, US
Jan 11, 2012 6:06 am EST

nice grammar!

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TPHILL
Asheboro, US
Sep 10, 2010 8:15 am EDT
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I do have to agree with the comment above. I have been taking my children to the Asheboro Great Clips for years, as well as getting my own hair cut there. There use to be a manager named Michelle there who was wonderful. Recently my husband brought my kids to get their hair cut before school started, and they butchered both of my boys hair. A simple bowl cut, that even I myself could do if I had the time, was all hacked up and crooked around their heads. My husband insisted it was not right and he still had to pay for the cuts. When we complained to the manager and asked for our money back, she said she was the one who cut their hair and it was a bowl cut... but looked better blended in (or hacked up, depending on which point of view you saw it from). I had to call corporate office and complain to the owner, who took the managers side, but did give our money back anyway.
Luckily, the barber shop was able to fix both cuts, and luckily my daughter only got her bangs cut (which were crooked too. We will NEVER go back to that salon so long as they are running it the way they are. It is such a shame Michelle is not still there, she did a great job.

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columbus ind
Columbus, US
May 23, 2010 7:24 am EDT

I dont understand why you let the mangers get way with all they do the great clips in Columbus ind is bad My daughter work there and i cant belive the things she dose then lie and you the owners belive her WHAT she put her 2 week noices in and they made her leave before her 2 weeks was up just on here say . And this lady still bugs her about things when she has tried to move on and she run her out os a asst. mangers job and didnt even tell her until the new one walked in and she is not a nice person so why would you think i would have anything good to say about Great Clips . Maybe the other stores are ok but the one here suck and she ran the other owner off and now she thinks she miss bad ### well she not and i think you need to check this out what a loser she is

Thank You

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2:30 pm EDT
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Great Clips abusive franchisee

Attention all licenced stylist,

Do you like working for low pay, non set hours, no benefits, no holiday pay. no vacation pay, no two days off in a row
not knowing next weeks schedule till after 2:00 friday...having to submit time off in writing 2 WEEKS prior. Do you like working for
crackhead (drug addicted) MANAGERS whom are abusive and power tripping.

Time off usually is denied with daily repression by a camera watching FRANCHISEE

Do you like being harrased into to doing consultations (dancing around customers head with mirror)
Expected to perform ALL aspects of salon duties and give a haircut within 15 minutes(reguardless of incoming phone calls)

Then this is the place for you, work at GREAT CLIPS and you will have no life, forget creativity...just get the customers MONEY!

From my experience, this company (franchisee) will lower your self worth and not value the quality you may have within you.

Watch out for the 5 steps! This is a method in wich they use to control you and also use to againt you.

So fellow stylist, if you enjoy working in this envioroment ...be my guest ...give your talent away!

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swiper
Hudson, US
Dec 16, 2010 5:26 am EST

not true with me i started at $ 10.oo an hour and love my job the company has been great to me, the crazy hours you work would be in any salon we have to be there for the customer, the system is just to get you to do good customer service which you should do anyway, this job as a hairstylist is not for everybody!

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GC sucks
studa, US
Nov 26, 2010 4:17 am EST

Amen to that! Great Clips is not a franchise you would like to work long term. I was there for 2 years they started me at 7.50 an hour and after that I did not get a raise whats of ever because of this 5 step system. The people I worked for wanted you to give Hc in 14 min there is no receptionists unless there is a major Holiday coming up. They have all these crazy sales and they will work you to the bone. Also don't get sick you will have to find your own replacement, call your fellow stylists(who are overworked already) to come to work for you or call other stores. If you cant find nobody you will get written up( I am not making this up). They constantly want you to push products to costumers, you have to mention something to every costumer(Remember this is part of the 5 step system)After a while you will turn in to this robot with all your creativity zapped out of you. Ohh let see what else...They do frown on requests because if the costumer has to wait for you it shows on the computer, they keep track of everything on that thing. How long it took you to cut someones hair, how long it took you to take the next costumers, how may products you sold. They don't like you to request any days off and you will work pretty much every weekend . I know there is no perfect place to work but i did not got to beauty school to work in a accessibly line.

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11:30 am EDT

Great Clips incompetent and rude

Just came out of a Great Clips in Chattanooga TN on Cummings Highway in Lookout Valley. Went in with hair to my butt, came out with 6 -15 inches less because they butchered me. Then got lied to and disrespected by both stylist and manager. They even refused to give a full refund. The hairstylist I had to go to afterwords was shocked at the damage done, and could do nothing to save the style other than say take prenatal vitamins and grow it out again. Beware of going in their stores, they will ruin your hair, lie to you, and keep your money, AND LAUGH ABOUT IT IN FRONT OF YOU.

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12:51 pm EDT

Great Clips unsatisfied

Terrible haircut! During this past weekend I had aterrible experience... My stylist didnt even greet me and ranked of alcohol and her eyes was blood shot... I did get her name till she was cuttin my eyebrow and was boom barded with her breath and her clevage that jus jumped out at me (Emilie).. I have been a loyal customer for years and was excite when yall finally built one closer and i didnt have to drive and hour to get to. I will not ever return to a great clips again... Find some stylist who respect there job and dont do drugs. I also noticed that her licence was not in view so she might not even be a licenced stlyist. I also know the state board heath inspector and yall will be getting a visit in a few weeks.. she jus had poor hygen issues and was very unprofessional.

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Great Clips, Inc.
Edina, US
Oct 20, 2010 10:37 am EDT

From Great Clips, Inc. corporate office:

Thanks for taking the time to share your feedback. We're sorry to hear you had a less than great experience. Since we have more than 2, 800 locations across North America, it works best if you submit the details of your situation directly to our customer service center:
Call [protected]
Or, email customerservice@greatclips.com

We hope you will give us a second chance.

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9:59 pm EDT
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Great Clips - former successful manager

Greatclips concept is great, but the franchisees do not follow the guidelines of the BRAND NAME to be successful. I came back to Greatclips full time, as a manager June 26th 2009. This year 2010, I achieved 5 records weeks and was $100 dollars short from making another record week 10/1/2010. I went into work 10/5/2010, only to be terminated. Terry crow...

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Great Clips pissed former employee

I worked as a stylist at Great Clips in Georgia. Within a year of my employment, the theft ring within the salon(crackheads and drunken stylist)stole my diamond ring out of my purse. Three months after I filed the report the police department claimed I waited to long. I later learned the manager had a family member who owned a pawn shop. They all had worked this game for a long time. Small town crooks running long term schemes. A frequent customer informed me about other stylist and customer jewelry that turned up missing but never reported.

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pobarjenkins
Minneapolis, US
Sep 30, 2010 1:29 pm EDT
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You could file a lawsuit against those employees (not the company as they are not responsible for stolen posessions (no company is)), but I see that the police stated you waited too long. Sorry to hear it.

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4:20 pm EDT
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Great Clips poor & rude customer service

We visited the Exton PA Great Clips location today being a repeat customer of many years, we expected great service from the staff members, unfortunately today was a different experience. When my daughter was called up for her turn (3 years old), she was a little hesitant and started crying a little, the woman who called us up (can't remember the name, but I think she is the owner) immediately (in her own words) told is to calm our child down IMMEDIATELY or else she will call the next customer, and that SHE HAS NO TIME FOR THIS.
We find this extreme rude on her behalf, I can understand a little frustration after a few minutes, but she not only did not provide us any time to calm our child down, she did not even provide any help of her own as we would expect from a professional person.

Looks like I have to find a new hair saloon for me and my family.

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Darlene gia
, US
Nov 20, 2018 1:49 am EST

Please treat your stylist rite. Everytime i find a nice one they are gone by next trim time.

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sdfs312312
, US
Nov 13, 2018 7:55 am EST

terrible, shut it down and seize their items

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Amy Cioca
, US
Nov 12, 2018 9:44 am EST

I need my check stubs for social security reasons. It has been months since I have left. I haven't received my W2's. I contacted Julie the manager there and I don't get a response. I'm planning on going up there, but I have a feeling she is just going to ignore the hole situation. Can you please help?

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Josh Bosick
, US
Oct 27, 2018 12:58 pm EDT

Wendy is the greatest hairstylist I've ever met in my entire life and it's a privilege to have her cut my hair I only come to this Rio Linda site so I can get my haircut by Wendy. As a bonus she's always a very very nice and friendly and always ask how I'm doing and carries a great conversation and has amazing customer service!

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Jake Sti
, US
Oct 15, 2018 6:03 pm EDT

i went to get my haircut there today and the women cutting my hair messed up bad she made the whole back of my head full of patches and did not cut the full side of my head and also did not use the right guard on the clippers and she did not cut the top of my head evenly with the scissors that had me go somewhere else for them to fix it

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figit
, US
Oct 15, 2018 9:21 am EDT
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I paid for a hair cut, but got chopped. my hair is super short no style just chopped an very uneven, It looks like a MAN;S cut I am super embarrassed to go out in public as it is that bad

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Agitativebog
, US
Oct 03, 2018 12:00 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been a customer for several years . I checked in online like usual and dropped my girlfriend off for work. When i picked her up 8 hours later she looked at my hair cut and noticed my neck and asked if i feel any pain on my neck. Attached is a picture of my neck . Wow really!

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figit
, US
Sep 29, 2018 8:41 am EDT
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Boynton Beach, FL, United States
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I paid for a hair cut, but got chopped. my hair is super short no style just chopped an very uneven, It looks like a MAN;S cut I am super embarrassed to go out in public as it is that bad

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Deborah Peebles
, US
Sep 10, 2018 11:24 am EDT

Carolyn did a great job in cutting my hair again! I like coming in the early morning and I waited for the door to open! Carolyn went above and beyond her duties to make me 'Happy'! With gals like her, you will have a returned customer here! She made me feel like family and she's there to make customer Happy! Thanks Carolyn! See you in 6 weeks!

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Starry Gaze
, US
Aug 20, 2018 8:33 pm EDT

5/8/18 went to get my long hair trimmed

came home, looked in mirror and she had hacked off a section of hair 3 inches shorter than the rest!

rest is not even, one side longer than the other, my hair looked better BEFORE this "haircut"
I am 65 years old and this is the worse haircut of my life! They butchered my hair!

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8:33 pm EDT
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Great Clips horrible scheduling

so ive been a loyal customer for great clips in victorville, ca for many years and i like going a certain stylist (francine) but for some reason or another for the bast month in a half i could never catch her on a weekend i call in to see if she"ll be in and she seems to always be off for the weekend. no i dont call every weekend but just about every other and the same response...and during the week in just inconvenient to me...so i guess this is good bye francine and great clips you just lost a great customer!

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sun, moon and the stars
, US
Jan 10, 2011 9:21 pm EST

I have visited Great Clips on Padonia Road in Timonium, Maryland and let me tell you. The stylists are the nastiest and non-professionalist people I have ever seen in my life. There are two in particular, Nicole and Suela(jokes). You get a five to eight minute haircut from these two because they are trying to out cut one another, The salon is freezing because the one name Suela or Ella whatever her name is so hot! Really! Really! Lose some weight and stop bieng so miserable. I heard the owner don't care but if you have no morals and ethics what can you expect.

Great Clips Customer Reviews Overview

Great Clips is a popular hair salon chain that has received numerous positive reviews from satisfied customers. The salon is known for its affordable prices, convenient locations, and friendly staff. Many customers appreciate the ability to check-in online and avoid long wait times. The salon also offers a variety of services, including haircuts, styling, and coloring. Customers have praised the quality of the services provided, with many stating that they received a great haircut at a reasonable price. The salon's website is user-friendly and allows customers to easily find a location, view prices, and book appointments. Overall, Great Clips is a highly recommended hair salon chain that provides excellent services at an affordable price.

Great Clips In-depth Review

Business Overview: Great Clips is a popular hair salon chain that offers affordable and convenient haircuts for men, women, and children. With over 4,400 locations across the United States and Canada, Great Clips aims to provide quality haircuts without the hassle of making an appointment.

Services Offered: Great Clips offers a range of services including haircuts, styling, and beard trims. Whether you're looking for a simple trim or a complete style transformation, their experienced stylists are trained to meet your needs.

Pricing and Value: Great Clips is known for its affordable prices, making it a great option for those on a budget. With their competitive pricing and quality service, you can expect great value for your money.

Customer Experience: Great Clips strives to provide a positive and enjoyable experience for their customers. The friendly and professional staff are dedicated to ensuring customer satisfaction and making each visit a pleasant one.

Appointment System: Great Clips operates on a walk-in basis, meaning you don't need to make an appointment in advance. This makes it convenient for those who prefer a spontaneous haircut or have a busy schedule.

Stylist Expertise: The stylists at Great Clips are skilled and knowledgeable in the latest hair trends and techniques. They are committed to staying up-to-date with industry standards and providing excellent service to their clients.

Cleanliness and Hygiene: Great Clips places a strong emphasis on cleanliness and hygiene. Each salon is regularly cleaned and sanitized to ensure a safe and comfortable environment for customers.

Waiting Time: While Great Clips operates on a walk-in basis, the waiting time can vary depending on the location and time of day. However, they strive to keep the wait time to a minimum and provide efficient service.

Accessibility and Location: With thousands of locations across the United States and Canada, Great Clips is easily accessible to customers. Their salons are conveniently located in shopping centers and other high-traffic areas.

Loyalty Program: Great Clips offers a loyalty program called "Great Rewards" where customers can earn points for every haircut. These points can be redeemed for discounts on future services, making it a great way to save money.

Online Presence and Mobile App: Great Clips has a user-friendly website and mobile app that allows customers to find nearby salons, check wait times, and even check in online. This makes it easy to plan your visit and minimize wait times.

Additional Amenities: In addition to their hair services, some Great Clips locations offer additional amenities such as free Wi-Fi, televisions, and a selection of hair care products for purchase.

Overall Rating and Recommendation: Overall, Great Clips is a reliable and affordable option for those in need of a haircut. With their convenient walk-in policy, friendly staff, and quality service, they provide a positive customer experience. Whether you're looking for a quick trim or a complete style change, Great Clips is worth considering.

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Contact Great Clips customer service

Phone numbers

1800 473 2825 +1 (952) 893-9088 More phone numbers

Website

www.greatclips.com

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