SUBMIT A COMPLAINT

GrabCar / GrabTaxi / grabcar

Philippines

I would like to file a formal complaint with this Grabcar driver named Catalino Chan Basanes with Grabcar Plate No.    VN1979, Vios. On 30th of April 2017 around 1am me and my friends decided to book for a grabcar from Chateau Market Place Villa Angela Bacolod City going Mo2 Ice Mandalagan Lacson Street Bacolod City. On the destination the only option there was Mo2 Ice. When we got into his car he started yelling and telling us that we selected a wrong location because the amount showing was 2k+ and he keep saying that it would be taken againts his grabcar points. On the way to the location it felt like he was rubbing to our face that it was our fault. We told him that he had an option not to accept the booking since it will flash on his end the incorrect amount of the ride. He was so rude and we felt like being harrass the way he handle the situation. We would like you to further investigate about his behaviour so that no one would experience what we had during that incident.

Ro
Apr 30, 2017

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