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1.0 591 Reviews

Grab Complaints Summary

1 Resolved
590 Unresolved
Our verdict: Engaging with Grab at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Grab reviews & complaints 591

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M
1:55 pm EDT

Grab drivers attitudes and malicious act

Mitsubishi Mirage Red with plate nos NI4523, Driver name Michael Vidanes Nangyo contact nos [protected]. It was last Sunday lately only, I would like to share my horrible and scary experience with this driver. Along the way everything went well it was this driver is so madaldal he kept in asking my personal details and makikita mo sa rear view mirror how he look to us napaka malisyosyo nya and he started conversation mga Bastos na. He got my Nos through grab app and he kept in sending me sms na he cares and sound manliligaw grabe its seems he's maniac and take note he did it to my friend also. Grab pls nakakatakot tanggalin nyo sya sa drivers list nyo were pretty sure ginagawa nya sa lahat ng babaero nya pasahero paano po kung lasing kami baka kung saan na po kami pulutin. Pls consider this as a serious threat sa mga babae nyong pasahero. Maraming salamat po.

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L
12:31 am EDT

Grab driver misconduct

October 02, 2018 (Around 1:20 PM)

I accidentally booked a GrabShare ride which I informed the driver that I will cancel instead of proceeding with the current booking. Upon cancelling the booking the driver sent a rude text towards me. He insinuated that I was wasting his gas and his time, where I saw his movement on the map was just a couple of meters before I cancelled it. (Screenshot provided below)

I did not catch his name but I have his cellphone number here: +639171502884

I will not ask for any compensation on my behalf but I'd like this specific driver to be punished appropriately, be disciplined and be more courteous to his passengers or possible customers alike.

Grab is a great service for me and my family. It saddens me that such a great company is tarnished by such rude drivers.

Thank you.

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R
8:57 pm EDT

Grab grab

We booked for taxi or grabcar but it always telling me they are fully booked. Until i waited for 30.mins the price increased alot. I booked for the grabtaxi because taxi dont anyhow increase the price but they keep showing fully booked. Until I booked for grabcar which the price increase to $8 within 30 mins and they accept my booking. is it Grab trying to earn more our netizen money? I believe driver dont earn much however Grab will deduct their 20% for each booking. Just because there are no competition now since Uber has been terminated but doesnt mean Grab can do what they want.

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K
2:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Grab grab driver

September 29 I book grab around 5:35pm at Rosario baranggay hall and VN7116 (Bernard abubo sibayan) accepted it so after few minutes I asked him if he's nearby because I saw he's not moving but I know he's not so far from where I am so I played games on my phone while waiting then I check the app if where he is and I was shock because he already pass from where I am and too far then he message me that waze guide him in wrong way so I asked him to cancel it so I can book another cab and he told me if I'm in a hurry I should be the one to cancel it... I Dont want to cancel because I don't want to be charged so I waited and I can see that he's not moving from where he is and until now it's 3:00am he's still in the same place and he's not cancelling the booking he also told me he'll be thankful if I report him to grab because he'll have reason to leave. I don't want to encounter grab driver like that anymore I am a regular customer I have to ask my friend to book grab for me so I can go home I cannot book because until now he's not cancelling the booking and I don't want to cancel also I want him to learn his lesson.

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M
3:32 am EDT

Grab grab car

I have never experienced any disrespectful grab drivers until today. He shouted at me and blamed me for the wrong pin. I don't understand why it's the wrong pin for I've always been using it. He also refused to take me to the exact location as we shall take a detour since the direct route to my dorm is closed. Attached below is the pic of the driver and plate number of the car. Kindly take appropriate action regarding this matter. This one is serious. Thanks!

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C
8:35 am EDT

Grab grabcar

Hello Grab,

I would like to complain regarding a certain driver who accepted my booking. However... He was just 5 minutes away.. The driver is in the same village and street but not.moving for almost 30 minutes. I was forced to file another booking using my girlfriend's grab account. The driver's number is in call barring mode and it is unable to reach. Please take an action to these types of driver. Please see the attachments. I also included a screenshot of me messaging the driver but no response.. You will also see the time logs of my messages. Thanks.

Regards,

Chuck

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C
5:50 am EDT
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Grab driver dropped me at a wrong place

Plate number : ABT7626

Last Aug26, nagbook ako ng grab from Kidzania Manila to MRT Ayala station. On our way, si kuyang driver binababa na kami somewhere, ilang mins pa lang kami nakasakay that time, kasama ko anak ko. Hindi ko kabisado ang lugar pero alam kong hindi pa dapat kami bumababa doon, sabi ko kuya nasan po mrt dito? Sabi nya magtanong na lang kayo dyan, at talagang pinapababa na kami. Wala kami nagawa kundi bumaba. Binigay ko padin payment na dapat sana hanggang mrt ayala. Pagkababa nakita ko bgc padin pala yon, nakaalis na yung driver nagmessage ako saknya para sabihing mali pinagbabaan nya at irereport ko sya. Nagbigay nadin ako ng rating sa driver pero gusto ko magfile ng formal complaint. Sobrang hindi magandang experience. 2nd time ko pa lang yun na maggrab and di ko na inulit because of that experience.

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A
2:39 am EDT

Grab rude grab driver

Sana maturuan ng leksyon yang bastos na grab driver na yan wala syang karapatan na sabihan ako ng "bwisit ka" hindi sya ang unang driver na na cancell trip at nag hintay ng 3 minutes kung naabala ka pasensya na pero wala kang karapatan sabihan ako ng kung ano ano at sabihan ng bwisit ako kahit bayaran ko yang 144 na trip ko daig mo pa ang babae pumutak.
PLate no VI1117 RONALDO CALIMAG BAUTISTA name ng Driver.

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L
2:30 am EDT

Grab attitude

We book grab from college back to home, after the grab drive alr fetch us, we told him that we want to go without toll, he like angry and ask us to cancel it and book another grab, after he put us down from the car, we can't cancel it, and he ask to get on the car and scold us, what attitude for a grab car driver. Pls take action Ok! This such of driver will be trouble

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L
11:52 pm EDT

Grab grab car

Today I took a Grab car from the house to the train station and I left my bag in the car with my phone, power bank and accessories. I just got out of the car and walked about 100 meters before I realized that I left the bag. So I immediately tried to contact the driver with my second phone and for three hours now he has not answered and turned off his phone. I also made a report to Grab with the Drivers name. I have not heard anything as of now. But the driver did get a good tip as I usually take care of the drivers being a foreigner. I thought a honest driver would have brought it back to the house which was less than three kilometers from my destination. Naive and forgetful of me I know. But I still expected some honesty with Grab drivers since they have a photo and record of the pick up. I hate to have to take action but the drivers name is:
Novianto Purnomo from Jakarta Indonesia

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M
9:46 pm EDT

Grab I am complaining for driver of grab car with plate number vf6905- rodrigo fernandez amin jr.

This driver is very arrogant with no respect to her passenger and kept on talking and talking while on driving. I asked him to shut up his mouth but he was so insistent on what he was saying. It is very annoying with his passenger.
I appreciate if you can do possible action to punish this kind of attitude since he is carrying reputation of grab company.

I do hope you can help me on this. You may reach me at my email address at [protected]@ymail.com

Thank you

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peejay12345
, US
Nov 27, 2018 11:52 am EST
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may balita po ba dito? nasakyan ko kasi yang bastos na driver na yan kanina lang. im trying to search his name. pero wala lumalabs. sobrang arogante nya.

ComplaintsBoard
C
9:02 pm EDT

Grab cancelled booking and the payment was good through credit card/refund!

This happened last Sept 22, I booked a ride going to Novaliches, about a minute ago grab found a driver for me, His name is Harry Tamayo Tidon, but unfortunately, all of the sudden he cancelled our ride, I was shooked because the payment method I made was a credit card. I already called the bank to confirm if the payment was already credited and yes it credit to my account. I'm asking for a refund because I didn't use the ride. I'm trying to reach the Grab Philippines to this concerned but no one answers the phone call. I'm hoping for a quick response.
Thank you!

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M
11:22 am EDT
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Grab car stolen by grab driver (andrew chung tat phin ic no:920912-12-xxxx)

This guy was hiding and run away with my car - white honda civic fc (cda 901) since he unable to pay weekly rental for two weeks. He just rented for 3 weeks. He has outstanding deposit payment to me and until now uncontactable since last 3 days. We have official rental agreement. The suspect has several serious cases as well on being dishonest and lied to car owner which his current debt was reaches thousand of ringgit malaysia. Those who recognize and trace this guy please inform nearby police station and myself [protected]. Grab management can't do nothing until police knock their heads. The culprit is fat, stout wearing glasses which most of the victims classified him as scammer. He pretends having so much grab job and aims chinese tourists for genting/klia trip. To andrew, good luck in your dishonest business. Police report has been lodged. You can run but you can't hide. We are watching you.

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E
4:19 pm EDT
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Grab about the pay

nag book ako ng grabcar kaso may friend ako na kasama need niya bumaba ng r.papa and me ang daan ko Del monte hindi ko na + ung r.papa ang gisto niya mangyari ituloy niya ung ride kaso tignan muna daw ung price ng double drop out at ayun daw ung bayaran namin. Pwede po ba yun? gusto niya wag kong icancel and ang babayaran namin ung double drop off?

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Update by eleonor
Sep 19, 2018 4:21 pm EDT

mukhang pera masyado ang driver niyo!

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D
4:43 am EDT

Grab grab taxi service

Simple. I want to go to Orchid Hotel. $15.00. Before I catch it the app changes destination to Orchid Country Club which I discover $45.00 later...sound stupid but this app (API) pulled this inside a few minutes in my rush after a 21 hour flight at Chaingi Airport. UBER never ever pulled this crap. The driver agreed and said he would support a credit. Grab said no took my $45. NO competition and an App that can't be audited and a bait and switch. I use Uber all over the globe..I travel for a living. I am 2 million miles. Two words! GRAB SUCKS!

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R
11:32 am EDT

Grab rude driver

Today I booked a grabshare to 10 upper cross street, Singapore 058328. I had been to this address many times, and I know well where it is located at. Initially when I entered the car, the grab driver checked with me the exact location and I informed him accordingly. However, the driver sent me to another location which is nearby my desitination (7-10 mins walk required to reach my destination at outdoor with a temperature above 30 degree ), I was carrying 4 big boxes of mooncakes, and I politely told the driver that this drop off location is incorrect. But the driver stopped the car and told me that he will only follow the Grab's GPS, I showed the driver the GPS on Google map, and he very rudely told me that he would only follow Grab's GPS, and that was the destination on his map, and requested me to get out of the car because he did not want to make a turn to send me to the destination based on Google map, I rejected to get out of the car since I have not reached my destination yet! And the driver said that he would charge me extra and he would send me over. I would like to feedback: 1. The error on Grab's GPS; 2. This Grab diver Soh Thin Siang who does not have a professional manner working in a serving industry.
Could you please look into this matter?
Thank you.

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K
9:44 am EDT
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Grab rude driver

This driver is arrogant, im trying to book 6seater for about 30minutes because we have groceries, But 6seater is not available and not available. That's why I booked for 4seaters, i have no choice.

Ng sasakay na kami, ayaw nya open door, but i will first talk & tell na dadagdagan ko na lang. pero inunahan nya ako ng pagiging arrogant. I will explain to him na di ako makapag book ng 6seater.

He is not opening the door, and gusto na nya umalis without even talking to me, muntik na magulungan ng gulong nanay ko because of his initial reaction. Im willing to pay naman.

85pesos kasi original fare & im willing to add naman, kahit na nagrereklamo sya i still gave 220pesos.

Pls discipline this driver and call his attention!

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D
7:57 am EDT

Grab grab driver

I want to report someone or file a case against him. His name is Job Yanzon Robles. This happened 12 of September 2018. I was at Robinson's Balibago, booked a grab from there to San Fabian Street Barangay San Jose Angeles City. Then this certain grab driver who have a number 1-0630 in his sidecar accepted my booking. Our first interaction was when I asked him, "Kuya pwede po bang daan tayo sa may jenra mall, dun po kase bababa yung isa." 'Cause I was with my boyfriend that time, mauuna kasi syang bababa sakin. The grab driver replied, "traffic dun mam" he's calm naman so hinayaan na namin and we understand na traffic nga naman doon. Dumaan kami ng highway. So nung malapit nakami sa street namin pumara nako sa kanto para sana maihatid ko muna sa sakayan ng tricycle boyfriend ko. Nag-abot ako ng 100php because my fare was 80php. I was expecting an exchange of 20php pero gaya ng nakagawian ibabalik ko lang sa driver yung sukli as a tip sana and mag-thank you ako for accepting my booking. But then walang inabot. So I politely asked him "kuya magkano ho yung bayad?" he replied, "80pesos tapos 20pesos sa booking fare" nagtaka ako kasi wala namang ganun before. Madalas ako mag grab pero bat walang sinisingil sakin na ganun? He replied, "hindi lang nakinig sa orientation mga yun!" Galit na sya sumagot. I calmly replied na, "kuya sana sabihin mo ng maayos. Kase matagal nako nag gagrab pero ngayon ko lang naexperience yan. Tsaka di na nga ako nagpababa sa mismong destination ko pero buo binayad ko" he replied with an angry expression, "edi magreport ka! Tawag ka pa sa hotline!" So I replied, "sge! Irereport talaga kita! Ugali mo ganyan! Nagtatanong ako ng maayos!" Nagalit narin ako nun. And then sumagot pa sya ng, "Edi magreport ka! Nagtatago kasi kayo e!" Dun nako nashock. Bat namersonal bigla? Kilala nya ba kame? I was like, wtf? Ano ugaling meron sya? FYI ho, legal ho kame both sides. Sa sobrang gulat ko sa sinabi nya, di na'ko nakapag react tapos agad na sya umalis. Natameme ako sa sinabi nya. I have witnesses. May mga tricycle drivers sa kanto na binabaan nya. And yung mga taong nandun sa may bandang kanto. Halos kilala ako ng mga tao dito sa barangay namin kase dito na'ko lumake. So sana maaksyonan agad to. I am willing to go to your office anytime. As soon as possible sana. Kase if my report will be ignored, madadamay lahat. Kase hindi dapat ganyan ibang mga grab drivers (hindi ko po nilalahat) naorient si manong ng may booking fare, pero hindi naorient ng tamang asal sa mga customers which is dapat common sense nalang. I am not complaining about the 20pesos. I am complaining Mr. Job Yanzon Robles. Hope you would take action as soon as possible. And please, I want to talk to him personally in your office.

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A
8:29 pm EDT

Grab client service

I am a Platinium member and I have to share about the consistent worst customer service.
When you are charged for a trip you cancel, they really don't care if it is because the driver was driving further away and the waiting time was getting longer. They mention that they must be fair to driver and they question you about the previous cancellation. "Ma'am you cancelled already yesterday... How?" ... THE WORST CUSTOMER SERVICE. They don't understand that the clients are paying for a service and they should be flexible enough to check on what happen. And admit when the driver didn't reach the destination on time.
If I could I ll give my money to another company .

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S
11:12 pm EDT

Grab my location

I've been using grab for quite a long time now. It's sad that when your app updated for a new version, I can't locate our subdivision anymore. Our subdivision is South City Homes which has 2 (let's just say)"branches". One is is minglanilla and ours is talisay. It's just so disappointing because I can't locate our subdivison. So what I do is I pin the location instead but I have to rebook a million times because some drivers wants an exact location. It's really giving me a hard time to book a ride especially when I'm in a rush. I just hope you can do something about this. Or can you just make an improvement on your "pin location" that the drivers may able to see or may able to have an idea where the pin location is.

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Grab In-depth Review

Overview: Grab is a leading ride-hailing and delivery service provider that operates in multiple countries, including Vietnam. With a rich history and strong market presence, Grab offers a range of services to meet the diverse needs of its users.

Services Offered: Grab provides a comprehensive range of services, including ride-hailing, food delivery, and package delivery. These services are available in various cities and regions across Vietnam, ensuring convenience and accessibility for users. Within each service category, Grab offers a wide range of options and features to cater to different preferences and requirements.

User Experience: Booking and using Grab services are incredibly easy and convenient. The user-friendly interface and mobile application make it seamless to request rides or deliveries. Additionally, Grab's customer support is highly responsive and readily available to assist users, ensuring a satisfactory experience overall.

Pricing and Payment: Grab maintains transparency in its pricing structure, allowing users to have a clear understanding of the fares or delivery fees. The affordability and competitiveness of Grab's pricing make it an attractive choice for users. Moreover, Grab frequently offers promotional offers and discounts, providing additional value. Users can choose from a range of payment options, and Grab ensures the security of transactions.

Driver/Partner Network: Grab boasts a large and high-quality driver or partner network. Drivers undergo thorough screening and training processes, ensuring passenger safety and comfort. The driver ratings and feedback system further enhances the quality of the network. Grab prioritizes safety measures and protocols to provide a secure experience for passengers.

Delivery Efficiency: Grab's delivery services are known for their timeliness and reliability. Users can track their deliveries in real-time, receiving updates throughout the process. Grab ensures that delivered items are in good condition and of high quality. In the rare event of complaints or issues, Grab handles them promptly and efficiently.

Safety and Security: Grab prioritizes the safety of both passengers and drivers. The company implements various safety measures, including insurance coverage for accidents or incidents. Additionally, Grab has robust measures in place to prevent fraud or unauthorized access. User reviews and feedback highlight the positive safety aspects of Grab's services.

Corporate Social Responsibility: Grab actively engages in initiatives and programs that support local communities and social causes. The company also emphasizes environmental sustainability efforts, contributing to a greener future. Through partnerships with local organizations and charities, Grab demonstrates its commitment to making a positive impact. Transparency and accountability are evident in Grab's corporate practices.

Competitor Comparison: When compared to other similar service providers in the market, Grab stands out with its unique features and strengths. The extensive range of services, user-friendly interface, and strong driver network are some of Grab's advantages. However, there may be areas where competitors excel, and Grab continuously strives to improve and address any weaknesses.

Overall Rating and Conclusion: Grab is an exceptional service provider that offers a seamless and convenient experience to its users in Vietnam. With its wide range of services, user-friendly interface, competitive pricing, and commitment to safety and corporate social responsibility, Grab receives a high overall rating. Potential users can confidently rely on Grab for their transportation and delivery needs.

Overall, Grab is highly recommended for its excellent services and commitment to customer satisfaction.

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Phone numbers

+65 6570 3925 +63 883 7100

Website

www.grab.com/vn/en

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