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1.2 343 Reviews

Golden Corral Complaints Summary

13 Resolved
319 Unresolved
Our verdict: If considering services from Golden Corral with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Golden Corral reviews & complaints 343

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M
12:41 pm EST

Golden Corral server name rosi.

I was at Golden corral last night with my kids. My son was not feeling great he had a slice of pizza then I'd told him to take the rest with him sense already pay for it. And my daughter did the same thing. The servers name was rosi. She was rude and never ask if we need it a refill which we did. My kids had to hunt her down and waited 20 minutes to get one. When she brought the refills she was rude. When I paid for a To go box with food. Was leaving with my kids she rushed behind us saying we didn't pay for the food. How rude when she never was there when we need it her then she's gonna ask if we paid for my kids to go boxes? Really . I had to paid twice for the leftover my kids have in their boxes a slice of pizza and brownie and marshmallows. She don't need to be working there.

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Shaun R.
, US
Jan 09, 2018 11:21 am EST

You don't take food home from a buffet.

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P
1:56 pm EST

Golden Corral employee

Donna Embery Rice backed into my vehicle and gave me expired insurance information. The insurance had been expired since October 16th for non payment. Ms Rice looked me dead in my eyes and apologized for hitting my vehicle and assured me her insurance company would take care of me. I've tried contacting her at work, social media and she hangs up on me and doesn't reply to messages. I'm done being nice! I refuse to put this on my insurance. Game on Lady!

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Shaun R.
, US
Jan 07, 2018 7:56 am EST

What are you going to do about it?

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M
11:53 am EST

Golden Corral I am complaining about the food

My family and I visited on Sunday 12/31 at 1:48pm. The food was cold. The steak and shrimp were horrible. I spent $63.57 And the food was horrible. The salad was very good. But the hot bar and the dessert was horrible.
Our waitress was very good and attentive. It will be a very long time before we visit Golden Corral again. I would like to get a response, please

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11:13 am EST
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Golden Corral management

I have seen multipal time the gm of the store in christionsburg va. Cus yell and be strait up asahole to his cooks dishwashers and waitresses. I have even seen him call the dishwashe retarded and stupid infront of other managers their is always yeling u. Can hear from the back out in the dinning room he is very unprefeshional. And has been introuble for this b4 with a slap in on the hand I have sence stop going. To golden coral completly because of this. I will not give money to a store. That condones this behavior. Just because hes making them a profit. I beleave he should be fired and feel really strong about this. Idk if u will do anything but I feel if I see him intheir still. I will take this to the local news. Beacuse ppl dont fldeserve to be treated that way. And fyi this franchie also has a lawsuits agins them for being races. Twards ppl. Thanks. For your time

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5:12 pm EST
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Golden Corral service

My family and I went to dine at your location at 2328 South Semoran Blvd. Florida on Christmas day, While the food and the busser (table attendant) where great the staff at the register surely lacked professionalism. One young man asked me if I understood him when he asked if I knew what I wanted to drink I guess because I was speaking to my family in Spanish since they do not speak English. Before I answered he said you have to order something to drink if you want to eat here. The young lady at the register wasn't much better. When I asked about the senior early bird discount for my wife and myself she didn't say sorry it is not in effect today she simply said "You will have to take the 10% discount" no explanation. Even after that she only gave us one discounted meal. Their where 5 of us and we all enjoyed the meal but it was a terrible start. I am a retired restaurant manager and realize that today's workers are not what they should be but a little sensitive if no politeness would be nice.

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6:12 pm EST

Golden Corral the lack of service and extremely rude attitude by the manager in charge.

My family and I have gathered at the location on 75th st in Kenosha Wis. every Christmas eve at 1 pm. for the past six years. The management was always very good to let us have the room in the back because we always have at least 25 people and have gifts to exchange. As the years have gone by, the family has grown and we come from crivitz area to illinois. This year was very disappointing and we will more than likely finding a different place to meet next year thanks to the rude manager and a server there. We were told they couldn't hold the room this year, it was a first come first serve deal. So we all arrived promptly at 1 and went back to the room. At this point we were stopped by a female server who told us we couldn't use the room. We were told we would all just have to sit around in the back. No one was using it and when we asked why she said, "it wasn't available." we then went to speak to the manager (Who was the only one without a name tag so we didn't get his name), but when we asked him why we couldn't use the room he very rudely said, they couldn't use up the room if only a few people were going to show up, it has happened before he said. We assured him that there would be at least 25 of us and we do this every year. He said, "it doesn't matter", he then said, "well go use it then" with a [censor] look on his face. I then told him that the servere had told us we couldn't, that the room was closed. He said she was probable holding for you guys and didn't realize it was your group. I said, do you have another group like this that comes in, I think she was just being rude as well, she didn't even bother to check. He then said, in a very sassy tone and with a nasty look on his face, then go use it! I have worked in the restaurant business for 32 years and if I had treated a customer like that, I would have been fired instantly! As a group, without the servers tip, we spent over $450.00 there. Our servers name was arnold and was a very good server with a pleasant and accommodating attitude. The manager there could learn a lot from him. We left at 3 p. M. And it was very empty for this time of year from what we have seen in the past, so you would think he would have welcomed us no matter where we sat! I also believed the heat in the room was deliberately turned up, the room was uncomfortably hot, more than it ever was in the past. I'm sure your corporation does quite well, but it will be almost 500 less at this establishment next year. Someone needs to inform there "manager" there he needs some lessons in customer service!

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10:10 pm EST

Golden Corral food service

Owensboro Kentucky
Went to eat at 7 30 pm and the food was dry unattended and nasty, told the cooks the salsa on salad bar was bad my wife had gotten some and it was sour I went to investigate and it was bubbling from the fomenting and a horrible smell, the salad bar had nothing left on it but what was left was wilted, for 43 minutes we were there no one attend it, the pasta on food bar was dried up and old when they refilled the dish they added to the old, the rest of the bar was lacking of any fresh food with nothing to identify what the dish was for the lack of place card, the floor was littered with food and trash, many tables went unclean for our entire visit as we also had to sit down at a dirty table, I also witness a man bringing supposed to be clean bowls and as he was stacking them he found a dirty few but instead of returning it to be rewashed he used his hand and finger nails to scrap the dried food off and returned it to the clean stack there was a small bit of food that was good but stopped eating as results of the countless things going on when I asked the cook if there was any rolls he never spoke but with rolling eyes walked away
From me also when I spoke to waitress about the sour salsa she said okay but never spoke to
anyone because 30 minutes later as we were leaving I removed the dish so no one else would try to eat it I have never seen such disregard for service and found this visit to be a complete waste of my money thank you and if you need to contact me feel free to call me [protected]

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5:24 pm EST

Golden Corral taste and quality of food (fried chicken)

I and my wife went to Golden Corral in Independence Missouri. We had to wait a long time with nobody in line ahead of us. This was Sunday approximately 4 to 5 pm. Once we sat down, we had to wait for a waitress to bring a highchair for my granddaddy.
I went to the buffet, to get some fried chicken, shrimp kabobs, and fish. The fish looked as though it was having some issues. The cook was only giving out one kabob, and that was after I waited almost five min. The fried chicken LOOKED nice, but when I bit into it, tasted like burnt grease. At that point, I was ready to go. My whole meal was done by then. I was too frustrated to talk to anyone. I come to this location with my family no less than four to five times a month. This was not acceptable.

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8:17 pm EST

Golden Corral product and service

The waitress was ok, to bad she just wasn't our waitress. The place in middletown is nasty. You need to get workers that clean too. Plus there were so. Many files I felt like I was sitting outside. We told and showed the manager and nothing. No sorry no can I take this or can I even give you a discount. NOTHING AT ALL. Now I'm thinking I should have listened to a friend when they said don't go to that one. But I figured I'd try it seeing it was our first time going. But never again. Unless things was to bed better plus the food was on the cold side too.

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6:04 pm EST

Golden Corral management

A manager decided to reprimand an employee where all could hear. Then continue talking and laughing about it on the floor still 45 mins afterwards without the employee present. It was inappropriate to not do it in private. Then when it was over to not continue talking and laughing about it on the floor. At a point the employee was crying but still trying to plead her case now against 2 manager's. Her point wasn't heard fairly by either and the outcome was also unresolved. There will be continued animosity with all involved the leadership was juvenile.

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pobarjenkins
Minneapolis, US
Dec 10, 2017 1:17 am EST
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Unfortunately since you were not a direct participant in the conversation, you do not know the entirety of the situation. You still can try contacting their corporate office or the store itself with your feedback however.

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B
11:32 am EST

Golden Corral the food

The food was cold the steak was burnt or it didn't smell good. The chicken tasted refried the spaghetti sauce was dried up in the pan. The food on the bar was old and needed to be restock. Two customers received their money back. The only thing that ok to eat was the salad and the lettuce was old as well. I was very disappointed and hungry when I left.

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5:51 pm EST
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Golden Corral I am complaining about the service and the food

Hi, my name is Alejandra De La Cruz, i am making a complaint because i recently had the most disturbing experience at golden corral this afternoon. The date of the incident was today 11/30/2017 at 12:48pm. The client number was not believed to have been provided. Now, everything was believed to be fine until after we paid. After we paid, we walked up to the young man who then told us to sit wherever we want, Instead of walking us to a clean table. We went, and found a table, which was only half clean, and icky. We waited for a waitress to come and attend us in a fast friendly manner, instead, we waited 5 to 7 min for a waitress to come and help us. Finally, when she did show up, she never greeted us as customers, instead she just asked what can i get for you? She never stated what her name was nor what her position was. Now, for 1, to me thats not having any type of professionalism. Anyways, as my mom and dad were getting there food i waited another 5-7 min for our coffee to arrive. After mom and dad came back from choosing what they wanted to eat, the coffee still hadn´t arrived. When my grandma and i went to go get our food and then came back to the table, the coffee was cold as ice! So, round 2 of mom and i going to get food, mom wants spaghetti, there is almost an empty pan with burnt spaghetti in it, my mom asks if she can please have new spaghetti, the worker gives her a dirty look and an attitude! Now at this point, im highly aggravated because of that! Well, we went to go sit down and to our surprise, the spaghetti had no flavor nor was it cooked properly, she had to spit it out. She asked me to go get her some sweets, i brought her carrot cake and i also brought her some jello, and as expected, the jello had been touched and messed with prior to us eating it. I think that was it, that was all i needed in order for me to just go off completely. What your company is doing is just wrong. Having me pay 55.76 for such horrible service and food is not right AT ALL!

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8:02 pm EST
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Golden Corral overcharged at golden corral

I was at the Golden Corral in Pelham Alabama #0901 on Sunday 11-26-2017. I was charged for 3 adults and 3 children. There were only 2 adults. The extra charge was for $13.99. I noticed this on my credit card charge on 11-27-2017. I contacted them by phone and they told me there was only one person that could help me and he wasn't there. Mr. Kelly [protected]). They also told me I would have to come in and talk to this person. But, he drops in and out and couldn't tell me when he would be at the restaurant. This is ridiculous. I realize I should have caught it when the lady rang up my bill. They were busy and there was chaos during this lunch time. I live 30-40 minutes from this restaurant. Now If I want my bill corrected, I've got to call ahead to see if this 1 person is available and make arrangements to drive there. Not a good way to run a business and take care of customers. All I want is this charge removed from my bill. They should be capable of doing this over a simple phone call.

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7:27 pm EST
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Golden Corral golden corral port saint lucie fl /saint lucie west

I frequently eat here but after being mistreated by nearly every employee I spoke to this afternoon, I'm reconsidering . The main problem was, I politely asked the manager if I could have some lemons for my drink (the lemons on the line we're absolutely disgusting &I photographed them beforehand) the manager gave me a hard time about asking her & went to grab some from the back. Other employees behind the line we're rude to say the least and I'm overall extremely upset with the experience.

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pobarjenkins
Minneapolis, US
Nov 29, 2017 12:50 am EST
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Do you have specific details on how any of the employees were rude to you?

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K
8:10 am EST

Golden Corral possible racist comments from one of your managers in north little rock arkansas

I was recently relieved from employment at Golden Corral in North Little Rock but I wanted to let you know that even though this was posted in 2015 this is a racist comment towards your customers and I think this problem should be dealt with. I'm not worried if I don't get my job back there but I think somebody from corporate needs to take a look at the place there is so much going wrong there employees eating food while they're cooking the customers food at the same time serious health code violations mold all over the place. Somebody really needs to get in there and check that place out

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3:56 pm EST

Golden Corral service store#2679

My husband and I went in, for the first time, to the Golden Corral in Pikeville, KY. We were ordering our food- the woman Erica E- was rude and condescending. My husband asked about straws and was told hatefully that the server has them. I paid with a 50$ bill- it was marked six times for insurance that it wasn't counterfeit. We then were dismissed with a wave and told to sit on the left. As we ate, the same woman went to the buffet and although she had a plate, she began eating some of the food there AT the buffet. Later, she came out and screamed at the servers that "salad plates " were apparently needed. We apologized to the servers ourselves. I think, as a manager myself, that there is a sore lack of respect and decency with the management there and we will not be going back

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11:21 am EST

Golden Corral the food

[protected]@gmail.com

Golden Corral
6129 Glenwood Ave,
Raleigh, NC 27612

To whom it may concern:

I was at a Golden Corral in October I been food poisoned twice at Golden Corral. One of these times was on a school trip to Spring Field. It was not fun going home on the bus with food poisoning. I threw up in a bag on the bus. For the whole weekend I was stuck inside sick and I could not hang out.

I think Golden Corral should change the way they cook. Also make their food products more safe for their costumers. I will never go back to Golden Corral ever again. Thank you for your time and feel free to respond.

Sincerely yours,

Redmond Dale

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7:59 pm EST
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Golden Corral employee/ service I am complaining about

My family and I visit Golden Corral in Montgomery, Alabama. We were excited about going there but when we got there we paid to eat. We found a place to sit down the waiter did not help us at all she did not come greet us. The whole time we were there she was engage in a conversation with one couple the whole time talking really bad about white people and it was a white couple there and I know they heard her because we did. That conversation made us upset on our stomach we couldn't enjoy our meal. Not one time did she assist any other couple that was in her area to serve. She stayed at that one table the whole entire time on the same conversation about white people. Finally another waiter came introduced herself we asked why wasn't we help the entire time we were there and the young lady said she just came on the shift and the other lady had just left. All of our dirty dishes was left with us we were never offed a refill or anything. I don't know who the lady was but I can assure you the company can find out who she is we sat in the area by the rest room at the window that over see the parking lot on the side of the building. The lady is a heavy set light skin woman the other three guest or I didn't receive any services from her. The only service we got from her was a ear full of racist conversation with one couple who she served the entire time. I would love for my family and I to continue to visit the establishment but not if she is working there.

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pobarjenkins
Minneapolis, US
Nov 15, 2017 10:53 pm EST
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Did you ask for a manager while you were there?

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3:30 pm EST
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Golden Corral service

I come to golden corral on a regular basis and it never fells that the fact that I have to wait on my waiter and some occasion no waiter at all and I usually end up having to get my own condiment and drink which I do not mind but every other golden corral I been to was way more courteous. They waiter will see me there and just walk rite pass and when Im finally done they will eventually ask if I need anything .

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9:58 pm EST

Golden Corral golden corral - sevierville, tennessee

This week, Golden Corral had Veterans night, on the 13th of November. I was very happy to be there and I'm not wanting to sound like an ungrateful person. Indeed, I was very thrilled to be recognized for my service and to be offered a free meal. My husband went, and paid for his buffet dinner.

But this picture here I'm posting, is what I found next to me, on the wall. I took a picture of this roach, because corporate and others need to know about it. I showed the roach to a food server passing by and she got rid of it. We did not blame the wait staff and still left a tip for their service. It's not their fault.

Corporate needs to make the restaurant managers there in Sevierville, TN close that place down for several days, to do a bug extermination and cleaning. If roaches are in the dining room, there must be thousands more in the kitchen, getting into the food.

I don't come here that often, anymore. I used to love GC in the 1980's and 1990's, when you could also order steaks, baked potatoes and Texas toast, along with the salad bar. It wasn't just buffet only. GC has truly went downhill after 1999. The food does not taste good, anymore. You can tell that it's been sitting out for hours, and that it's low quality, generic food. It's as if they walked across the street to Aldi and stocked up on their cheap, generic, store brand canned goods and other expired food.

Again, I'm not trying to sound ungrateful. It was wonderful GC had a nice gathering for Veterans with singing and free dinners for Veterans, but the restaurant itself needs to improve.

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Golden Corral Customer Reviews Overview

Golden Corral is a popular chain of buffet restaurants that has been serving customers for over 45 years. The restaurant offers a wide variety of dishes, including grilled items, salads, soups, and desserts. The restaurant is known for its affordable prices and all-you-can-eat options, making it a popular choice for families and large groups.

Many customers have praised Golden Corral for its extensive selection of food and the quality of the dishes. The restaurant offers a range of options for different dietary needs, including vegetarian and gluten-free options. Customers have also appreciated the friendly and attentive service provided by the staff.

Another positive aspect of Golden Corral is its cleanliness and hygiene standards. The restaurant is known for its clean and well-maintained dining areas and restrooms. Customers have also appreciated the efforts made by the staff to ensure that the food is fresh and replenished regularly.

Overall, Golden Corral has received positive reviews from customers who have enjoyed the variety and quality of the food, the friendly service, and the cleanliness of the restaurant. The restaurant is a great option for those looking for an affordable and satisfying dining experience.

Golden Corral In-depth Review

Overall Rating: Golden Corral is a popular buffet restaurant that offers a wide variety of food options at an affordable price. With its family-friendly atmosphere and delicious food, it is a great place to dine for any occasion.

Ambiance and Atmosphere: The ambiance at Golden Corral is casual and inviting. The restaurant is spacious and well-lit, with comfortable seating and a warm color scheme. The staff is friendly and attentive, creating a welcoming atmosphere for diners.

Food Quality and Variety: Golden Corral is known for its extensive buffet spread, offering a wide range of dishes to cater to different tastes and dietary preferences. The food is consistently fresh and flavorful, with options for both meat lovers and vegetarians. From the salad bar to the dessert station, there is something for everyone to enjoy.

Pricing and Value for Money: Golden Corral offers excellent value for money, with its all-you-can-eat buffet priced competitively. The pricing is reasonable considering the variety and quality of food available. Additionally, the restaurant often runs promotions and discounts, making it even more affordable for families and large groups.

Customer Service: The customer service at Golden Corral is top-notch. The staff is friendly, attentive, and always ready to assist with any requests or inquiries. They ensure that the dining experience is enjoyable for all customers, providing prompt service and addressing any concerns promptly.

Cleanliness and Hygiene: Golden Corral maintains high standards of cleanliness and hygiene. The dining area, buffet stations, and restrooms are regularly cleaned and well-maintained. The restaurant follows strict food safety protocols, ensuring that the food is prepared and served in a clean and hygienic environment.

Accessibility and Location: Golden Corral has multiple locations across the country, making it easily accessible for diners. The restaurants are conveniently located in areas with ample parking and easy access for both pedestrians and vehicles.

Special Features and Amenities: Golden Corral offers various special features and amenities to enhance the dining experience. Some locations have private dining rooms for events and parties, while others offer catering services. The restaurant also hosts special events and promotions throughout the year, providing additional entertainment and value for customers.

Online Presence and Ordering Experience: Golden Corral has a user-friendly website that provides information about the menu, locations, and promotions. Customers can easily find the nearest restaurant and view the buffet offerings. While online ordering is not available, the website serves as a useful resource for planning a visit to Golden Corral.

Feedback and Reviews from Customers: Golden Corral has received positive feedback and reviews from customers. Many praise the variety and quality of food, as well as the friendly staff and welcoming atmosphere. Customers appreciate the value for money and often recommend Golden Corral to others.

Social Responsibility and Sustainability Efforts: Golden Corral is committed to social responsibility and sustainability efforts. The restaurant sources ingredients responsibly, supporting local farmers and suppliers whenever possible. They also actively participate in community initiatives and charitable events, giving back to the communities they serve.

Comparison with Competitors: Golden Corral stands out from its competitors due to its extensive buffet offerings and affordable pricing. While other buffet restaurants may have similar concepts, Golden Corral consistently delivers on quality, variety, and value for money.

Recommendations and Conclusion: Overall, Golden Corral is a fantastic choice for those looking for a satisfying and affordable dining experience. With its wide variety of delicious food, friendly staff, and clean environment, it is a great option for families, friends, and large groups. Whether you're craving comfort food or want to try something new, Golden Corral is sure to satisfy your appetite.

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Contact Golden Corral customer service

Phone number

+1 (919) 782-4880

Website

goldencorral.com

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