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[Resolved] GoldCar Rental / very bad

Posted: Aug 8, 2017 by   User 
Complaint Rating:  0 % with 1 votes
0% 1
Contact information:
England,, United Kingdom
I hired a car from auto Europe the for gold car when we go to Spain to pick up the car the woman tried to scared me into buying everything but I made it very clear that I was very happy with what I've paid in England. Our flight was delayed so didn't pick up the car till after 11pm we had a an extra £89 for this which at the time it seemed a lot but I was too tired to argue so I just paid it. but when I got home and looked at the receipt I found out that we were charged for a lot more than just that which I never ask or was told about when we picked up the car. I know but I was so disgusted by this and make me wonder who else have they done this to you and got away with. So if you are thinking of Home in car for these people I would read very carefully at everything before you sign because they will not tell you everything you're signing for because if they had told me I would not have signed it
Sarina smith kneil

GoldCar Rental

Resolution statement

Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
GoldCar Rental Customer Care's Response, Aug 16, 2017
Dear Sarina,

Thank you very much for contacting us and review your experience with our company. We are working really hard to improve our services.
After reading to your post, we want to inform you that we are currently dealing with your case.

Kind regards,
Victoria R.
Goldcar Representative.
Complaint comments Comments (0) Complaint country United Kingdom Complaint category Car Rental

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Carretera Madrid, Km. 531.7
Spain - 41007
+34 965 943 186
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