[Resolved] GoldCar Rental / avoid goldcar spain - fabricated damage after car return is their common practice
I rented car in Gran Canaria airport in 29th October. In the place you find out that you have no coverage of damages regardless of reservation conditions in your voucher issued by dealer. You are forced to buy additional insurance which is several times higher then price of the rental. If you refuse you need to pay deposit 1100 EUR, which is the trick because you will never get back it in full amount - after you return home they always fabricate some damage and assign to you. Before I took car I got checkout protocol, which had marked damaged places. I checked car myself and I found many other scratches and small paint damages not marked in protocol. I told it to their employer in garage and insist on him to add them to protocol. He added them and he signed it so every part of the car was marked. When I returned car, nobody was present at the workplace during opening hours so I had to leave keys in box and went to catch a plane. Next day I received brief e-mail below from "noreply" address that I will be charged for 330 euros for some 2 scratches, which of course were there before my checkout. This attempt to assign old scratches to you is their common practise and this is all fraud. Then they purposely do not have any contact e-mail address, so you can only raise a query on their support centre and futile wait for answer.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
GoldCar Rental Customer Care's Response, Nov 14, 2016
Thanks for your comment.
We're trying to improve our services and the opinion of clients is essential to do so.
On the issue you described, I have checked on our system that the damages charged during your rental weren’t marked on the check in/out form.
Our policy establishes that if when the car is returned we found any damage that wasn’t marked on the check out sheet we give our customers when they pick up the vehicle, it would be charged to them as we understand that this damage was made under their responsibility.
As our Customer Services department explained you, we cannot refund these amounts because the damages weren’t there before you rented the car.
GoldCar Rental Customer Care's Response, Nov 17, 2016
I have checked on our system that our Customer Service department have just answered you yesterday with a positve outcome.
They have refunded you back the amount charged previously as they noticed an error on our system's protocol.
You'll receive the money back within the following days.
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