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Goldcar/Interrent / excessive deposit and inflexibility of staff

1 United Kingdom

Inter Rent Car Hire - Booking reference GB449941990 - 8-12 December 2018

Joan Flint
9:48 AM (1 minute ago)
to CarTrawler

I feel I have to inform you of the distress I had at Birmingham Airport at the Goldcar/Inter Rent office. I had paid for the car through Ryanair at an excellent price of 36, 36 for 4 days. However, when I presented my Credit Card for the Excess deposit I was told the amount for deposit was £1400 and my credit card would not approve the payment as the credit limit is 1200. They also would not accept my own Insurance "Insurance4CarHire" and insisted I paid for their insurance. This resulted in me having to use a debit card to pay the additional payment of £199.95 bringing the total to £236.31 for 4 days of hire for a small Citroen DS3. The excess deposit InterRent insisted on seems excessive to the extreme. I have just booked through CarTrawler via Ryanair with Enterprise and only £250 is required as a deposit. I realise I may be at fault for not reading all the paperwork beforehand but I have never been charged such an excess by any other Car Hire company.
Joan M Flint

Jan 17, 2019

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