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GoldCar Hire / (non) hire of a car

1 Madeira Airport Terminal, Funchal, Portugal
Contact information:

When visiting madeira 20-30/12/18, although we arrived 21st december, the only thing that spoilt our visit was the very, very poor service and bad and aggressive treatment we received from this company. Appropriate reviews have been entered on google review and tripadvisor.
But they assured us they had given us a full refund when cancelling the hire car (because they had failed to meet the terms of the contract I had arranged).
But in fact they retained gbp20.14.

I know and understand the "non-return" deposit part of the terms and conditions, but this wasn't a cancellation of the contract (hire) by me, it was goldcar failing to meet the terms of the contract thus "frustrating" its contract law that is a void contract, and as a consequence I am entitled to a full refund.

I need your help to get this money refunded please.

Philip burbury [protected]

Jan 20, 2019

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