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Graduate Management Admission Council [GMAC]
Graduate Management Admission Council [GMAC] Customer Service Phone, Email, Contacts

Graduate Management Admission Council [GMAC]
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3.7 115 Reviews

Graduate Management Admission Council [GMAC] Complaints Summary

77 Resolved
38 Unresolved
Our verdict: With a good resolution rate, Graduate Management Admission Council [GMAC] generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Graduate Management Admission Council [GMAC] reviews & complaints 115

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Newest Graduate Management Admission Council [GMAC] reviews & complaints

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2:31 pm EDT

Graduate Management Admission Council [GMAC] late fees

I have been trying to get GMAC to take the late fees off of my Auto Account, the balance due is only late charges and not the principal or interest. That has been paid off. Everytime I call there, one person tells me they will help me and the other tells me that can not help me. The late fees are $225.86. I have been trying to work with them for two months and I have been getting the run around.

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12:58 pm EDT
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Graduate Management Admission Council [GMAC] fraud and scam

Our gmac lease was on automatic withdrawal. Payment was missed/late and the car was reposed. They didn't even want to discuss anything but total buyout on contract. Who can afford that. What now. Now we are being threatened with wage garnishment. I am hearing more and more stories like this all the time. We paid about fifteen grand on the lease and it sold at auction for fourteen grand. The car only sold for twenty three grand brand new. They still want another eleven grand to clear the lease. I will never buy or lease another thing from gm ever again. I apologize for my poor typing.

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GJSauve
Tres St. Redempteur, CA
Mar 07, 2012 6:40 am EST
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I purchased a used Acadia 2008, thought is was a good truck, optimum 150 point inspection, bull ###, test drove truck before purchase and had noticed vibration in front end, salesmen said it will be looked at and we will be notified when truck will be ready for
us, picked up truck 4 days later, salesmen goes to put $25.00 gas, ###, back before I could finish a smoke, next morning, fill truck because we don't have enough gas, truck shaking hard at 100km, take it to my local garage, CAA approved. all 4 tires not balanced, 10 days later return to GMC dealer, request to return truck inside the 1500km guarantee, dealers says don't return truck for small problem we fix, ###, with front end noise, rear speakers not working properly, no problems found, return again, front end noise, mechanic says, stabilizer bar should be changed, solution on bill, removed bushing, clean and grease, now 3 months has passed, found bills from previous owner in truck with recorded mileage, oil change Walmart Florida 12900km, 6 months later, trans mission garage 12035km, now really pissed, return to dealer and try to resolve the problem like a human beings, he see nothing he did wrong, says the millage was not properly registered, ask for trade in he says my truck is worth $16000, now he wants to change front end suspension on my extended warranty that I had purchased for the truck, ###, truck has just hit 60000km, now I'm pissed, dealer doesn't want to resolve this, threaten lawsuit, did a car fax report, car accident ed a few months before trade in, $9000.00 damage, call dealer, we don't use car fax we use car proof, spend $50.00, car accident ed, hit guard rail and jackknifed with trailer, dealers response, the previous owner signed off on millage and no accidents, dealer said he was taken, ###, we caught you, now he is taking the truck back, next week, I will be out a few thousand $, and still not happy, why do people, do their best to screw people for their personal gains, it's not right. not sure what to do but I'm pissed, bad people should be punished and not forgotten.

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najah
aurora co, US
May 15, 2010 9:22 pm EDT

my name faliesha me and my mother has a 2007 colbelt LS 2door in the year of 2008 june i sent in the payments of three hundred six dollars and seventy one cents they called my home told me they never got the check now they have to charge me late fee I was puzzled y they dident get the check so gmac wanted five hundred and something how was I going to pay gmac I was in tears they going to take my car repo it like they told me I only get paid once a month of ssi so I cut half my bills in came up with four hunderd I sent in the check after so I CALLED TCF and they told me gmac cash the check for three hundred seventy one dollars seventyone cents and also a check of four hundred even in the same month of june I reported to an attorny and I sent in copys of the checks they cashied to gmac and they called me an liar I made up the check so what they did was pushed back my payments so I would pay more they are rude they hang up in my face its time to fight back!

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Are You That Stupid?
, US
Dec 22, 2009 5:41 am EST

Pay your bills and you won't have problems. Don't blame GMAC for this.

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hucapper
Caledonia, CA
Mar 10, 2009 4:00 pm EDT

I'm in Canada..Have a 2006 Saturn VUE on a GMAC Lease.. Fell onto some hard times and miss 2 payments. I offer to return the vehicle and put the remianing payments into my restruction program. Gmac informed me that the vehicle would be sold at auction and what ever they get for it I be responsible for the remaining cost of the actual buy out not what is left holding on my lease. I offer to sell the vehicle myself and found a buyer. But the buyer only want to pay $16, 000 and the buy out is $18, 659. Gmac refused to release the vehicle on less all the buy out is paid. So here I can have a $2000 shortfall which I would put into my restructing or let them sell it at auction at end up paying $8000 on a short fall..Girl name Kim in collections was very rude and even hung up on me...Consumers must be warn about this company..

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9:19 am EDT
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Graduate Management Admission Council [GMAC] fraud and scam

Gmac mortgage was helpful when I was trying to sell my home for the market value, which had dropped and was less than what I owed. They did so by a short sale, of which I have to pay them back since it was in 2006 before the cancellation of debt bill went into affect.

Two years later I receive a letter from the irs stating that I owe them $4, 000 in taxes from a "cancellation of debt" by gmac. After many letters and documentation from the closing, I was able to prove that I was paying back the amount and it was not a cancellation of debt. The irs letters were not very clear and I had to re-read the entire situation many times before understanding what they thought I owed money for. Most people have to hire a lawyer!

If I am just one person that gmac mortgage wrote off as a cancellation of debt for $14, 000, imagine 10, 000 other people @ $14, 000 for tax yr 06. That would equal 14, 000, 000 they tried to save by reporting losses incorrectly!

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IA WARRRR
, US
Sep 03, 2009 7:53 pm EDT

THIS IS A SCAM THESE M**F**ERS *** TRESPASSED AFTER WATCHING MY HOME AND THEN LEFT A SLOPPY NOTE AT MY DOOR SAYING I WAS IN DEFAULT! ON MY MORTGAGE ! I AM NOT ASSOCIATED WITH THESE SCAMMERS! CALLED AND REPORT TO THE POLICE AND BBB

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3:01 am EDT
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Graduate Management Admission Council [GMAC] the worst of the worst

This company suck big time, lies, deceits, transfers, lies, lies... on whole for 20-30 min, rude, mean... something needs to be done, and soon, these people call you On Sunday, few min before 9, the ones that been there longer, really know how to hurt you. But what goes around will soon comes around, and this big company going to fall hard. Company full of liars, need one honest person at gmac, probably the cleaning crew. Gmac hired professional thieves to repo your car, then they steal your money to get it back, company full of liars. Gmac steals.

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12:10 pm EDT

Graduate Management Admission Council [GMAC] release of lien - original title

I paid my car note with gmac on time for five years. When I requested the original title to my vehicle, it has been over a month and I still have yet to receive it. I paid my car off three months ago. The bad part is that my car has been impounded because it was not registered with the state I just moved to. It wasn't registered with the state because they need the original title to register it... The original title that gmac refuses to send. They have lied to me, deceived me and breached every duty owed to me. I am continuing to incur over $500 in storage fees as I wait on the original title. I get different excuses every time I call them. I am an attorney and I sent them a demand letter.

Read full review of Graduate Management Admission Council [GMAC] and 11 comments
Update by R. Maples
Jun 17, 2008 12:11 pm EDT

I paid my car note with GMAC on time for five years. When I requested the ORIGINAL title to my vehicle, it has been over a month and I still have yet to receive it. I paid my car off three months ago. The bad part is that my car has been impounded because it was not registered with the state I just moved to. It wasn't registered with the state because they need the original title to register it... the original title that GMAC refuses to send. They have lied to me, deceived me and breached every duty owed to me. I am continuing to incur over $500 in storage fees as I wait on the original title. I get different excuses every time I call them. I am an attorney and I sent them a demand letter.

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faruss
, US
Nov 20, 2015 10:51 am EST
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I have been waiting for my original car title since 2010 when car paid satisfied off. Was told they mailed it to my
P O Box number and I informed them I had not received it and it was probably returned to them by the Post Office and that being the case they should still have it somewhere in their office and to re-send to me at my physical address. To date I have not received my title. It is 2015 and I am still waiting. I contacted GMAC which is now listed as Ally Bank and they said they do not have it as it was mailed to me at my P O Box address and again I had to explain the scenario again since 2010. The letter states that the title has been satisfied and they no longer hold any interest in the title. UNREAL! I now have to pay $50.00 to Delaware DMV to get a copy of my title. My car was recently rear ended and totaled by the at fault person's insurance company and they are giving me a hard time and refuse to release payment for my car that was totaled until I produce the title. This is a big inconvenience to me without transportation not to mention financially in which I will not be reimbursed. It's not so much GMAC as it is Ally Bank's incompetence.

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Gregamaniac
Scottsboro, US
Nov 02, 2011 3:49 pm EDT
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ANYONE HAVING TROUBLE GETTING A LIEN RELEASE LETTER SHOUD CALL [protected]. IT ONLY TOOK 3 MINIUTES ON THE PHONE AND THEY FAXED ME THE LETTER RIGHT AWAY.

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BURNTCABIN23
Doylestown, US
Nov 01, 2011 6:48 pm EDT
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PAID MY CAR OFF EARLY, 2009 & NEVER RECEIVED ANY LOAN SATISFACTION PAPERWORK NOR DID I RECEIVE THE TITLE FOR MY CAR. UNABLE TO COMMUNICATE WITH GMAC IN HUDSON, OHIO AT ALL - NOW ITS' ALMOST 2012. SO WHAT'S NEXT? GENERAL MOTORS THIS DOES NOT MAKE YOU LOOK TOO GOOD. I'LL BUY A FOREIGN CAR NEXT TIME.
MY ADVICE TO ALL WHO WANT TO FINANCE THEIR NEXT CAR - DON'Y BUY FROM GM AND DON'T USE GMAC TO FINANCE ANYTHING! BW

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Bobby and sherry vick
woodstock, US
Oct 31, 2011 10:53 pm EDT

We paid our car off 2004 and still do not have the title-now with the new immigration laws here in Alabama we had a very hard time getting a car tag0-just went through hell to get it. And will not be able next year without this Title. We will never go through GMAC for anything again.Any ideas on how to talk to a real person there?

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daomalic Francoi
, US
Aug 08, 2011 9:02 am EDT

wow this is hopeless for me, cause I'm new to the situation, but i see I'm not the only one. can i give it as donation... one of those no title no problem charities

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ms29
20 lucy road, US
Mar 10, 2011 12:11 am EST

i am going through this now..my vehicle is payed of and has been recalled and deemed unsafe by ford motor company, they offered me a buy back and i cant get a lien release or a damn title..its so frustrating..i will never go through gmac again, for anything..

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alyson adair
Forest City, US
Dec 20, 2009 7:16 pm EST

I am going thru the same thing. One difference is my mom died before we got this cleared up, and now as her heir I have a car that I can't register because I can't get title changed & lien released (cars been paid for) . I have entitlement from the court house, signed papers.I have wrote many times to many address' but no answers as of yet. I will take any kind of title..@ this point. Now the town is going to impound the car because it dont have a tag that I can't get, becauce of GMAC not releasing the title. This has been going on now for10 months. I dont know what else to do.

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Lovy
Garland , US
Mar 23, 2009 1:12 pm EDT

I vehicle has been paid off for over 7 years and I have been trying to get the title switched over, only to find out GMAC has not released the lien. Even now when I call to get it release the customer service "SUCKS" and they were unable to find the vehicle in their database. This is the dumbest thing I have ever heard! Even though they were not able to find the vehicle information, I have to wait 7-10 business days to receive it in the mail? I am wondering how they are going to do that when they cannot find it!

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disgusted
Hayward, US
Feb 21, 2009 1:23 pm EST

I paid my blazer off approx 6 yrs ago when I refinanced my home. Although I had paid the registration, had it smogged and had proof of insurance, 2 yrs later the DMV would not give me my current tags, only a temporary number to be taped in my back window. They said that I needed to contact GMAC and have them remove their name as lienholders. I have sent several of the forms that the DMV requested and I have called and left messages and haven't received a response. The DMV also told me after 2-3 months that they could not give me another temporary number because this was taking way too long.
Ridiculous! I paid my registration and passed smog and had insurance and because someone at GMAC can't seem to do their job properly my truck has been impounded. I am not sure if I am more angry at GMAC or the DMV.

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Linda
Rosston, US
Jan 04, 2009 8:25 pm EST

I have been trying to get my lien release letter or title for 18 months, one letter came back that I sent to Hudson, OH. So, I sent the letter to the address I sent my payments to for 5 years no answer or phone call. I sent a letter to the dealership 3 months ago with copies of all of my paperwork, not a word from them. I have my checks for provement of payment never late on my payments. I am stuck with this car without a title to sell or trade off.

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8:17 am EDT
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Graduate Management Admission Council [GMAC] they won't let me make payment in person, say there are no payment centres

Gmac claims you can only make a payment by mail. They say that there are no payment centers, you can't even pay your loan off at the car dealership where you purchased your car.

When you try to contact them by phone, it is a joke! You get transferred from one person to the next, but they can't put you in touch with anyone in charge.

I guess you can come and get the auto, because I can't make a payment. So sad that corporate america is automated and we wonder why the price of everything is going sky high.

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6:12 pm EDT

Graduate Management Admission Council [GMAC] incompetent system

Original Home Eq. Loan summer of 2007 with Ditech. Data entry at Ditech entered my SSN incorrectly in transfer to GMAC. It has been a nightmare ever since. All my banking is electronic., I do not even own paper checks. Ditech web pay site down most of the time. Registered on GMAC site. GMAC site keeps wanting me to re-register due to someone trying to gain acess 5+ times in a row. No communication between the Ditech and GMAC system and people. Payments not accepted due to SSN & Ditech vs GMAC account # and my SSN data conflict. Fight to get phone pay and late fees waived or refunded. Customer service phone voice quality very poor as is the understandability of many of the representatives. Advice, steer completely away from these organizations or transfer you loans to another source.

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linda
Middletown, US
Jan 28, 2009 11:25 pm EST

i too was ripped off by gmac.i tried to modification loan and was told to send in a 940 written by my bank themselves.and then 961 a month.they said the 961 wasn, t enough to redo the loan and sent it back but they cashed the check the bank had made out of 940.they won, t tell me where the 940 is.And to begin with i was scammed out of my home cause me and my husband were falling behind on our wells fargo mortgage.my husband found this guy who would help us save our home and do something like a buy back deal and our name would still be on the house.we sent the checks to this guy who helped us.After my husband passed in 06 i kept makint the house payments and was trying to get a new loan for myself.then in june of 08 i got a letter from gmac that the house would go to forecloser.i paid 1200 checks to this guy we sign with in 05 and i found out our name was never on the loan that he brought the home from us altogether.and then i later found out he took a 2nd mortgage on the house with another co greenpoint mortgage in aug of 06 right before my husband died.there was 10, 000 taken out of the house.i cant get a loan because this guy won, t work with me a Mr George Hatfield has my home along with Gmac.Gmac won, t do anything and took my money.I now have 2 weeks or so to get out of my house.Its going to be auctioned now.This is m home and i don, t want to move.I can get my own loan now but how to i get it from gmac? and not only did i lose money to this guy who took my home and he didn, t pay for 11 months on the home.So i lost all that money money i sent to gmac now and lost my home to this Mr Hatfield.I have no money to move or a place to go.Mr Hatfield did a modification wth Gmac and letter was sent to my address saying the loan was ok and to send in those 2 payments i talked about.The house is going to be gone and i don, t know how to get it back or who to talk to anymore.I want to file a suit against Mr Hatfield for what he did and Gmac.I live in Delaware can anyone tell me who to talk to and where to go to stop them from taking my home.Thank you

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4:16 pm EDT

Graduate Management Admission Council [GMAC] ruining credit!

Everyone on here that is filing a complaint against gmac financial services needs to submit their complaints to the new c. E. O. Of gmac financial services who takes over at his new position at gmac on april 1, 2008.

His name is; mr. Alvaro g. De molina

His address is; 200 renanaissance center
Detroit, michigan 48265

Maybe he will clean house once he begins his new role as ceo. The late payment assessing person and the legal staff should be fired with no benefits or chances of re-employment with any automobile financing company in the entire world. Mr. Demolina needs to know about these people and their incompetence.

Read full review of Graduate Management Admission Council [GMAC] and 2 comments
Update by Gary Kroska
Mar 25, 2008 3:55 pm EDT

I will never, ever purchase or lease another General Motors product as long as I live. My advice to all of you that read this, you should never finance an automobile through GMAC Financial Services!

You can read all about my previous complaint against them.

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legal rip offs
Dallas, US
Apr 02, 2012 4:14 pm EDT

gm financial will run a scam on you, when u are almost done paying for your car or loan they wil change your payment due date without notice.and run up fees when you try to pay the socalled late fees they act f in stupid and apply it to the principle, and run up more fees .

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terry knotts
King, US
Jun 01, 2009 1:33 pm EDT

Very incompetence workers in the charlotte nc. office.

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9:13 pm EDT

Graduate Management Admission Council [GMAC] late payment posted on my credit life at the credit bureaus has ruined my credit!

About 3 weeks ago, when interest rates were cut by the federal government, I decided to refinance my home. I filled out all the paperwork. For all intents and purposes, the loan was a done deal. The bank where I applied submitted everything to the underwriter for their approval. The underwriter then sent me some final paperwork to sign and return to them. Again, it was a done deal. I even had the appraisal performed that brought in a good price with no depreciation in value, even though there has been a mortgage meltdown in this country. My savings each month would be about $700.00 to $800.00.

On tuesday, when my mortgage loan was to have been approved, the underwriter did not approve it. This was the same day that the federal government cut the rates again by 3/4 of a point from 3% to 2 1/2%. This would have meant even more savings for me each month over a 30 year period. I was shocked and so was my loan officer at the bank. She proceeded to tell me that the underwriter denied my loan because they said gmac financial services put a late payment on my credit report at the credit bureau's.

For the record, I have never been 30 days late on a truck or car purchase or lease in the past 39 years. And I have purchased or leased 17 vehicles in that time. This could not have come at a worse time. This has cost me $175, 000.00 plus $700.00 to $800.00 savings each month. I make my truck lease payments on my 2004 chevy tahoe z-71 on the first of each and every month. I have 11 payments left. I receive a monthly disability pension check on the first of each month. I made my january 18, 2008 payment at the post office on february 1, 2008. Again, I am never late!

Gmac financial services began calling me in february that they never received my payment. I told them repeatedly that I mailed it on february 1, 2008 at the post office. I called moneygram to find out about the two money orders I mailed to gmac, one for $500.00 and the other for $131.61. They told me that if I want reimbursement of the money orders, I would have to file two claim cards from their website and mail them to money gram accompanied by a $12.00 money order for each.

So, I mailed two money orders, claim cards and original receipts to money gram for reimbursement for the two money orders that I mailed on february 1, 2008. This past friday, march 14, 2008, I received the money gram checks for reimbursement from moneygram. On monday, march 17, 2008, I withdrew the $631.16 from my savings account and made payment to gmac at walmart so that they would get it within 15 minutes.

My mortgage loan officer said that if I could get gmac to remove the late payment from my credit at the credit bureau, the underwriter would approve my loan. So, I called gmac and spoke to two people this past tuesday, sylvia and john, her supervisor, john out of the oregon office. After a lengthy discussion on the telephone with john, a supervisor, he refused to remove the late payment from my credit report at the credit bureau. He told me that gmac's policy is that unless they have made a mistake, they will not remove a late payment at the credit bureau. I attempted to explain to him that gmac did in fact make a mistake by applying the wrong payment to the wrong month.

I have no control over the post office and how they treat mail. For whatever the reason, I did in fact make my payment on time as I have done fot he past 39 years, and never late! Why on earth would I make a payment when i'm refinancing my home. I have all the documentation to prove it!

What are my options? Gmac has cost me an awful lot of money long term, 30 years long term in fact. I filed a complaint with the bbb in akron, ohio, and an investigative complaint with the transunion credit bureau as well as equifax and experian. Additionally, I wrote a letter to the new ceo of gmac financial services who assumes this position on april 1, 2008 with all supporting documentation.

Do I have any legal recourse? After all, I did make the payment as agreed to when it was due. Gmac has cost me a small fortune over the next 30 years. Gmac has 267 billion dollars in assets. I would think a jury of my peers would definitely agree with me. Can a civil suit be filed? I late payment on my credit report will ruin my credit the remainder of my credit worthy life.

I am soliciting all law firms if they are interested in filing a civil lawsuit against gmac financial services, located at 200 renaissance center in detroit, michigan on my behalf.

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devistatedbyGMAC
, US
Feb 24, 2009 11:07 am EST

I too am going through something similar! As we speak I am on hold(go figure) with GMAC corporate!
In Sept 08 I began a loan modification on my morgage! ( I was NEVER late on my morgage and was doing this to be pro-active because I was starting school and would not be working as many hours) I mailed them the down payment via Fed-Ex overnight (Thank God it was tracked)! They claimed they NEVER recieved the check! Well according to Fed Ex not only did they recieve it someone in their mailroom signed for it! I continued to call back and forth for FOUR months! During this time they assured me that not only did I not owe any money because I was in the process of a loan modification but it would NOT affect my credit rating because technically I was "between" loans! Well...
Last week I applied for a small four thousand auto loan though my bank and was declined because according to my CREDIT I was 90+ days late on my morgage during the months of September through December! I have spent the last 48 hours talking to customer service rep after CS rep! Still I have got NOWHERE! I am now unfortunately going to have to resort to legal ways of which I have yet to figure out how or where I will get the money for this! After all the entire reason I began the loan modification to begin with was because I was going back to school(of which I am now a full time Nursing Student)!

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jreas77
Issaquah, US
Feb 23, 2009 8:39 pm EST

I would love to know if others are experiencing this as well as us. They never recieved my online payment and consequently are dinging my credit for not recieving the payment. They said that I could write a hand-written letter to all three credit bureaus to refute the issues, however why should I invest the time becuase of their incompentence? Please let me know, I would love the oppurtunity to be apart of the reconciliation.

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12:00 am EST

Graduate Management Admission Council [GMAC] terrible experience!

Gmac mortgage sucks! I had heard on the news and also in the news paper that gmac was going to work with their customers to assist with their mortgage problems. That has not been the case. They have lied to the media! They are no help at all. The first time I called, I got to their loss mitigation department, after going through 5 different people. I explained to this one individual in the loss mitigation department that my rate was going to adjust upward and that I would not be able to make payment. She took all of my personal information and said I was accepted as one to be helped. Gmac sent me a packet of paperwork for which I completed and sent back. I called to follow up with them and this time I got a person at gmac by the name of mark in the loss mitigation dept who said I had been denied for help. How could that be when they didn't even receive my information. I was denied two weeks before they even received my information. I asked if their department received my information and whether it will be reviewed. He could not tell me whether my information had been received. All he could tell me was that I was denied. I told him that they were forcing people to walk away from their homes with their lack of concern. He told me that since I have continued to make my payments on time, they could not do anything for me. I told him that I did not want to get to where I was missing my payments but that was likely to happen. He then said that if I miss payments, I would automatically be denied. So since I haven't missed any payments, they won't help me; if I do miss payments, they won't help me. What kind of crap is this? Gmac proclaims that they are the leader in helping people with their mortgage problems but that is a lie. I plan to report them to kron news and to acorn - a national housing advocacy group. Gmac should not lie to the media and say that they are in the forefront to help people. They are only giving people the run around. Why is our government stepping in and helping these financial institutions. They should be helping us consumers stay in our homes. They get the money and give us the shaft. We should all band together and walk from our gmac loans, if they continue to be play these game.

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Struddleer
, US
Jul 12, 2010 6:34 am EDT

My truck was at 99, 000 making awful noise I took it in they told me it was fuel filter, I called back and told them that didnt fix it(Roberts Auto Plaza-Platte City, MO), they told me to drive it awhile it had to reset the computer and all this BS and so I went back a few weeks later and they said it was the fuel regulator but now it was out of warranty so they wouldnt fix it. I called GMAC and based on the fact they didnt fix it right the first time Ashunti called me numerous times and told me to take it in pay for it and send GMAC teh receipt they would reimburse me the money -100 it would have cost had it been done correct the first time... Do you know after all this which was costly...she had the nerve to call me after I did everything she said to do and paid for this that GM has decided no we are not going to reimburse you...GM owes me my money... it was under warranty on the original complaint the part that I paid for actually fixed the problem I took it in for at 99, 000 and she told me they woudl do it ...I dont have $500 extra ...She lied and called me constantly to make sure I was getting the repair done so they could get this taken care of for me...

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cynthia dennis
Oak Park, US
May 05, 2011 4:06 pm EDT

I leases and 2017 envoy and the tires were stolen and my insurance company replace them and when I turned the car in I reminded the saleman that the cap to the wheels were in the trunk because I didn't want them to be stolen again. I later was billed for them and turned over to a collection agency and expalained this to gmac for the forth time. This is rediculious and this matter needs to be resolve immediately or I will contact my attorney for harrassment charges.

Thank You
Ms. Dennis

p.s.
I cann be reached at [protected] or [protected]

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Bayoumy Bayoumy
,
Mar 07, 2008 9:43 am EST

I signed a loan with GMAC. The contract stated that I will pay 60 monthly payments with a value of $623.86 each month. The payments started on December 1st, 2017 and lasts until November 1st, 2017. I called GMAC and asked them to send me a payoff statement. They told me I would receive one, although I did not. I wanted to pay off my loan early which was why I sent all the remaining payments that I owed GMAC on February 2017 and they did not completely credit my check. They previously charged me inaccurate charges which was the reason for me calling GMAC many times to understand the origin of these charges. However, nobody answered me or solved this problem. They also tell me every time that I will receive a letter. No one at GMAC gave me an answer.

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DON/S73
,
Aug 22, 2008 8:48 pm EDT

I WRECTED MY CHEVY 2500 HD DIESEL IN OCT 07, MY INSURANCE PAID OUT $22000 AND SAID I WOULD GET IT IN ABOUT WEEK, GO TO THE DEALER, SAID THEY WOULD TAKE $20000 DOWN NOW
INSTEAD I ONLY HAD $1000 WITH ME, THE OTHER LATER-------WELL LATER WAS WAY LATER. I STRUGGLED THRU PAYING $1000 A MONTH FOR 8 MONTHS. AFTER THAT I GAVE UP AND RETURNED THE TRUCK 3 WEEKS EARLYER THAN THE PAYMENT WAS DUE. TOLD THEM SORRY THERE WAS NO MORE MONEY DUE TO THE ECONOMY. I LIVE ON A FIXED INCOME AND COULD NOT DO THAT FOR 3 YRS.
HE SHOULD NEVER OF HAVE LET HAVE THE TRUCK UNTIL THE INSURANCE CAME IN. SO I PAID ABOUT $8000 TO KEEP THE TRUCK FOR 7 MONTHS

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Viktor133
Central, US
Dec 02, 2010 7:16 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I am asking you to look into the practice of your company for the sale and purchase of a home. I saw a home that was listed and for sale by GMAC in the Altamonte Springs, Seminole County area of Central Florida. The property address at 633 Iris Street, Altamonte springs, Florida; Parcel Number: [protected]-0260. The owner according to court records is GMAC Bank, 3476 Stateview Blvd, Ft. Mills, S.C. 29715.
The listing agent on record is Tina Allman, EXIT Real Estate Results, 365 Wekiva Springs Rd. Longwood, Fl. [protected]. MLS # [protected].
On November 18th, 2017, I received an email from the seller stating that "Congratulations- Your offer at 633 Iris Street has been accepted for the asking price. Attached was the contract addendum for signature and a cheque for $2017.00 issued to ALBERTELLI Law in escrow.
All the original forms were filled out and the cheque # 1242 given to Sylvester Harding, my Real Estate Broker, Sierra Realty Group, sylhardingjr@gmail.com, [protected]; on November 19, who made sure it was turn in to the Law Office the same day.
Now 11/30/2017, we receive an email stating that we did not get the sale because it was now turn down for a cash offer. That is really unfair and unethical. This was a Contract signed by myself and my wife for this property. We are working professionals.
We could not understand why it was taking so long with the return contract until we got the word from the seller Tina Allman from GMAC. This is not good practice, very poor and unethical and unprofessional. Is this the way they do business, I hope no one else get involved like this. Pathetic.
We had our plan for this home as ours. All our friend and family was getting the news for the new year holiday schedule after the closing.
Could you please look into it and get back to me. Thanks for the time.

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smb
Santa Rosa, US
Dec 09, 2008 10:19 am EST

GMAC froze the $100K line of credit in early 2017 with only a $2500 balance.

Initially, they sent me the letter of notification of the freeze. On my next statement, they charged me an annual 'use fee' even though the line was frozen. After many conversations I got the fee waived as an obvious excessive charge.

Now, while I have not had use of the line and having lost six figures on the sale of my home, I am paying it off and they are charging a prepay penalty of $500 for this paltry $2500 balance and won't waive it. Seems ridiculous and excessive.

Any others have similar issues?

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Edward
, US
Jul 18, 2009 1:27 pm EDT

When we bought our Monte Carlo from GM we were given a price of 27500. Now that GMAC is going under, they told us that we were originally told we could buy out the car at the end of our lease for around 8000, but now we have to buy it out for 13500! The guy on the phone just kept saying, "That's not how we do Smart Buy anymore", when I said that so now you want us to pay 37000 not including interest for a 30000 vehicle, the guy just said sorry maam that's how the Smart Buy works now, but he can't find our contract to send us. Then he hung up on us! We will NEVER buy another GM vehicle again! These people tell you what you want to hear to buy the product and then change it later and say they will "reprimand" the person who told you wrong.

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georgia619
Salinas, US
May 09, 2009 1:39 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been trying to work with GMAC since Dec of 08. I called them in Dec when I had missed my first payment to give them information on why I was late and was having a hard time. I was told to call the refi dept. In Jan. the Hope for Homeowners people sent in a modification request that was denied by GMAC because they said I had too little income. Funny though that a month later (when I was 3 months behind on my mortgage) I qualified for a modification. I have asked for a Home affordable Modification (obama plan) and have received nothing from them but the run around. I cant get any answers on the phone other than more questions. They have charged me $1400. in "fees" that they say are associated with my modification, but I dont have one yet and they refuse to send me any paperwork telling me what those fees are. The payment they have me at now are only $200 less than my original $3100 a month payment. If this is my modification, what a joke. This IS NOT what the Home Affordable Mod is suppose to be AND the fact that our government is pouring MILLIONS into this company while they screw the americans doing business with them is what makes me the most angry. Where is the accountability? Is the government even asking them if they are helping people before handing over our TAXDOLLARS?

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Joe Macupa
Clarksville, US
Nov 12, 2010 7:01 pm EST

We have a mortgage with GMAC since 2017. Many instances have occurred where GMAC has either failed to process our extra principal correctly (putting it to the PIT instead of principal) or delaying or losing our extra principal payment. On top of that, there have been times when the statement/invoice for the upcoming month's payment either does not get to us, or gets to us around the 3rd week of the month before payment. I have called them innumerable times and they tend to put the blame/onus on the Postal System when delays have occurred. For instance, we sent an extra principal payment on the 2nd of November 2017; as of the 12th of November, they still haven't transacted my check. Also, the customer service section at GMAC said they sent their statment for December out on the 2nd of November (as of the 12th of Nov, we still have not received it). All other companies that we have transactions with (i.e., AT&T, Suntrust Mortgage, Dishnetwork) either receive our payments or get their invoices/statements within a range of 3-4 business days. Unfortunately, GMAC, time and again, seemingly fumble their statement processing and recording transactions. If I could, I would seek out someone in the constituency within this fair land of ours that would get GMAC to be held more responsible and to clean up their act. In another instance - 17 December 2017, we sent two checks to them without the statement (one of times they were quite late to send out a statement - one for the PIT and one for extra principal to the address given by the customer service rep. What happened was they processed the PIT payment but mislaid the extra principal check. It caused us to go our financial institution for a "stop payment" on the latter check. Almost miraculously (beign facetious here) GMAC "found?" the other check two days later.

Quick observations: GMAC either doesn't have the staffing they need in Waterloo to run such a large business, their is intentionality in what they do (don't want to provide us with the opportunity to pay off our mortgage), or the personnel at GMAC are not interested in helping the customer in regards to their mortgage (yes, I have read the complaints addressed by other customers about GMAC so I see I am not in this boat alone.

One name out there: GMAC CEO Steve Abreu at PO Box 462, Waterloo, IA [protected]. If he is the mastermind, address your concerns to him.

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SMT
,
Jul 30, 2008 10:32 am EDT

#[protected]

I have been advised my car has been paid off but your company states there was a late charge and has refused to send a statement to my home. It has also refused to take the late fee from the automated account which you drew from to take the payments these last FEW years. I have requested to spreak with a supervisor and held for several minutes only to have the call disconnected prior to one coming to the telephone. Do you want payment?

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Graduate Management Admission Council [GMAC] unwarranted collections pursuits

I have a vehicle that I financed with GMAC. The deal was a rush job that I was basically powerless to stop; I had just moved to LA and my company -- which had previously been financing my stay -- decided to return my rental car and end my hotel reservation, effective immediately.

Needless to say, this put me in particular financial peril, as a result I was forced to spend nearly $3500 cash out of pocket for the car and my place of residence. This lent itself to my becoming one month behind on the payment, but until the fourth month, I was making on time payments, awaiting the opportunity to fully catch up.

However, just 2 weeks prior to the due date of my fourth payment the fuel pump malfunctioned and cost me $555 to fix. This put me two months behind, and finally, medical expenses that I had to pay on my Mother's behalf put me somewhere between 2 and three (not quite three) months behind on the payment. None of this was unbeknownst to GMAC!

Throughout this time I have made numerous phone calls to GMAC customer service, and the GMAC collection department has called me; however, each time I speak with someone from GMAC there is no cooperate recollection, or access to such records describing the correspondence that has taken place between myself and the company. This was initially a cause for concern when a rep told me that the collections calls were generated by a computer, and no matter if I called everyday, these calls would still be generated. At this point, I have obtained a new (higher paying) job than before, and I simply requested -- from the company where I am spending a ridiculous finance charge for a used vehicle, continuously depreciating in value -- to send me a record of our conversations and they told me that they would not do that. The best explanation that they could offer me was that the records belonged to them, and that they could not provide a written statement for me, stating that I had called in to establish discourse with them to ultimately protect myself from unwarranted collections pursuits. This was in response to a threatening mailing I received after making a payment on 11/16.

I find this to be both lacking in integrity and dangerous for me, the consumer. The least that GMAC could do, is offer me an adequate explanation of the policy. I am getting older now, and I have always been fairly wise/intelligent, and I am sick and tired of having my intelligence insulted by the minions of corporations who -- more times than not -- lack the ability to think for themselves and thusly treat their conversations with me as they would a written response to a training test. I am not on paper. Can you all help? I find that I need to fight organization with organization!

Thanks.

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Graduate Management Admission Council [GMAC] - repossession!

As another person stated in this blog-gmac does not communicate with other depts. I was late 45 days on one of my lease account (I have 2 with gmac) and called customer service to get information regarding the account (status of payment sent) they told me that the accounts were up to date after I explained collections called me and that I had 2...

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Graduate Management Admission Council [GMAC] ruined my credit and refuses to fix mistake they made

Gmac financial services - www.gmacfs.com

I bought a car that was financed through gmac. When I sent them a large payment I called to see how it could be posted. I was told that it would have to be posted as payments and they could not post it to princible because of finance charges.

Well I was told by there supervisor I was paid all the way up to february of 2008. Now I am getting collection calls everyday that they have not received my payments. No duh I am supposed to be paid for 5 months. Turns out they posted it to princible after all and now refuse to fix it. They have dinged my credit with late payment report to the credit bureau's and I don't have the money to pay them.

I have been on the phone with them at least three times a week for a month now and they still won't fix their screw up. No matter what you do when you buy a car if they tell you gmac took your loan run away they don't help your credit they ruin it.

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Graduate Management Admission Council [GMAC] - poor service!

My car was reposed on Monday, to find information out about this it takes at least a 1/2-1 hour to get through on the lines, the people are very rude. I never had this happen before, recently going through a hard time and ended up be 3 months late by 3 days. Now to get the truck back I have to pay the remaining balance on the truck. I feel like they are...

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Graduate Management Admission Council [GMAC] - no customer service!

Gmac is the worst of the 8 different loan co. I've had. Their different depts. Don't seem to communicate between them. It's taken months for them to fix my acct. As per closing statement in my loan docs and4mnts in acct. Is still not right! When you call, long long wait times to talk to people who are hard to understand and english is not a first language. Really bad service!!!

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