Globaltrailer / poor customer service lousy product
I purchased a 250 cc Commander ATV for my 16 year old son. From the very begining we had problems. First we ordered the color black as our primary choice and blue as our secondary choice. The day it was to be shipped we received a phone call from the company telling us they only had the color orange but, if we took the orange we would not be charged the $75.00 delivery fee. Since we were ording it for my son's buirthday we went with the orange. The ATV came a week late from their promised scheduled delivery date and we were charged the $75.00 delievery fee, (this fee was supposed to be wavied because they only had orange). When I ordered the ATV I was told all I had to do was put the wheels on and put gas in the gas tank and he could ride. This was not true, there was a considerable amount of assembly needed before the ATV could be driven. Before he could even ride it the battery came broken and I had to buy a re-placement battery for $45.00. Then my 16 year-old son only had the ATV for approximately two weeks during which time he rode it at most six times. Then the chain and chain gaurd, as well as, the screw-cap to the gas tank all broke. The thing never ran well to begin with. When I called and asked for re-placement parts I was told I had to buy them and even then I was given a hard time. Not wanting to deal with the company, I tried to buy the parts locally however, I could and still cannot find anyone who carrys the parts nor have I found anyone to work on these particular ATVs. The whole experience has been very bad I would never recommend either these particular chinese ATVs or buying from this company. I have spent hours and have made dozens of phone calls all in an attempt to get this ATV back on the road without luck. It has been four long frustrating months for both my son and I. The most up setting part about the whole experience has been the company's lack of interest, after they got my money they had no use for me and they most certainly let me know it. Unless you have money you can throw away do yourself a favor and stay away from this group of thieves.