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Geico Insurance Company / obtaining false information

1 ME, United States Review updated:

I was a customer with Geico for 4 years and I was happy with there service up until this incident. I had called to make a payment that was not even a month behind and when I did so they told me that my policy was suspended. The lady then said well hold a second and I will reinstate it. She then came back and told me they couldn't insure me anymore because they obtained information on my license, that is false mind you!! They said that I had two OUI's and drug charges which are ludacris. The lady told me that they were on there from August 2005. I had my policy since October 2005. Mind you they insured me after this supposed incident. When asked she said they update their system every six months. I then asked to get a copy of this "supposed" information she has and she refused to give it to me and I told her if she didn't I would be bringing a lawsuit against the company. She then said I would need a subpoena to get that information. I said I don't want to insure with you anymore because I found a different insurance company but I know that information you have is false because I checked with the DMV and they told me differently. I then asked to speak with her supervisor after she again refused to give me the information. When I asked that she refused to have me speak with her supervisor and said she would handle the situation. I told her that she was not handling the situation because I didn't want to get coverage with them anymore I just wanted the false information she had about me. I said I WANT to speak with your supervisor and she said well I will have her call you at HER convenience within 3-5 days. I'm very disgusted with the customer service that I received from this company. When I try to get the email address for the CEO of the company all I get is to sign up for something to recieve it. I plan to bring a lawsut against this company because they have done a number of things wrong. They also contradict themselves because I had been insured with them for 4 years and now all of a sudden they aren't going to insure me because of false information they "supposedly" found out about me but then refused to give me. For a company that supposedly prides themselves on being friendly and helpful they have failed to do so with me and from what I see many customers!! Please let me know if you have had any similiar problems. Thank you!

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Comments

  • Up
      12th of Jun, 2009
    0 Votes

    YOU CHOOSE TO DO BUSINESS WITH 1-800 STRANGERS WHO WORK OUT OF CUBICLES FOR A COMPANY THAT ANSWERS TO STOCKHOLDERS AND YOUR SURPRISED ABOUT BEING TREATED LIKE A NUMBER???

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