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Geek Squad / one year total tech support

1 Seattle. Washington, United States Review updated:

Octobe 1. 2018
I described the problem and bought the service.
They (said) they did a remote fix that took about 2 hours.
October 1, 2018, later in the day.

Problems not fixed. In fact made worse. Now I am getting about 5 fraudulent calls a day regarding my computer repair.

October 3. 2018

I called to cancel. They couldn't find my information. One hour later I called my bank to cancel the transaction. Shortly thereafter got an email saying BB had cancelled my service.

I have no idea what they did! I have to call someone else to come and and assess the damage and if they left malware on my computer. My resolution seems to be find someone else to come in and review their "work".

DO NOT TRUST BEST BUY GEEK SQUAD!!.

Ba
Oct 3, 2018
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Comments

  • 9w
      3rd of Oct, 2018
    0 Votes

    I would question the 2 hour "fix" really? did they do a reinstall? ( takes less time)
    as for geek squad they seem to be ignorant of anything and know very little
    did they say what the issue was? did you see what they did?

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