Geek Squad / one year total tech support
Octobe 1. 2018
I described the problem and bought the service.
They (said) they did a remote fix that took about 2 hours.
October 1, 2018, later in the day.
Problems not fixed. In fact made worse. Now I am getting about 5 fraudulent calls a day regarding my computer repair.
October 3. 2018
I called to cancel. They couldn't find my information. One hour later I called my bank to cancel the transaction. Shortly thereafter got an email saying BB had cancelled my service.
I have no idea what they did! I have to call someone else to come and and assess the damage and if they left malware on my computer. My resolution seems to be find someone else to come in and review their "work".
DO NOT TRUST BEST BUY GEEK SQUAD!!.
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