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GE Refrigerator / Poor mechanical design

1 United States

The unit in question was designed to fail as the phenolic water line feeding the water dispenser is routed right next to the compressor resulting in the tubing to burn, dry out, crack and start leaking. On the back of the refrigerator there is a warning label which admonishes against using any plastic tubing for the "external" water hook up as it will dry out and leak. It states to use a copper line yet GE uses a non-copper line internal to the refrigerator which probably has a temperature in excess of 120 degrees hotter than the outside water hook up line. Figure this out. Thus GE has designed the refrigerator to fail and it did. I called for service and the GE Technician said he would fix it as delivered. Now why would I spend about $200 only for it to fail again in a matter of months? As an Engineer I find this whole approach to be nothing short of stupid and irresponsible on the part of General Electric. Additionally, GE Customer Relations called me and they don't even have a clue as to what their responsibility is to their customers. I am not inclined to "ever" buy anything that is produced by GE including light bulbs.

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