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Gateway Prestige Cinema / Lack of service

1 Umhlanga, South Africa

On Saturday, 2017/03/05, my nieces and daughter booked early and went for the 22:00 movie, Logan. Before going in, the 3 of them ordered popcorn, drinks, sweets and chocolate, paid, and went in the cinema. They were not served their purchases, even until the movie was over. They went to the booth after the movie, but no one was there to complain.
They are 3 young girls, out to celebrate one of their birthdays, but they were very disappointed, and "robbed" as they had paid for a service that they did not get. They only told us of this when they come home on SundAy afternoon. Please investigate this lack of service.
Thank you

Mar 8, 2017

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