Gamestop / intergrity
On 3/25/09, I went to GameStop to pick up my copy of Sacred Fallen Angel for the Xbox 360. The company the day before contacted me by phone and stated the game would be in stores availble to those who had reserved the game. Upon entering the store I spoke with the Asst. Manager to retrieve my copy of the game. The Asst. Manager informed me that the release date had changed to the month of May 2009. To make things right the Asst. Manager gave me a 15% dicount on my next reserved game, Chronicles of Riddick: Assault on Dark Athena due on 4/01/09. On 4//01/09, I arrived at GameStop to pickup my copy of Chronicles of Riddick I was informed by the same Asst. Manager that due to weather conditions the shipment would be delayed to 4/2/09. I returned to my home and at 7:00 pm. I received a phone call from GameStop stating that Chronicles of Riddick would be availble at 12 noon for all customers who reserved the game. On 4/02/09 at 12 noon I returned to GameStop to collect my games Chronicles Of Riddick. This time I spoke with a store associate who informed me that the game date hade been move to 4/07/09. I explained to the store associate the situation about being contacted by the GameStop Company and notified of arrival dates of games, only to collect the games on the due date to then be notified that the dates have changed at the last minute. I asked the store associate how to rectify this problem. The store associate could not answer the question or give any suggetions as to what to do. I attempted to make contact with the Corprate Office only to find that the do not take messages. I was refunded my money but it is the lack of intergrity and customer sevice that bothers me about this company.
I suggest that you avoid conducting business with GameStop due to it's questionable business practices with customers.
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