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1.9 258 Reviews

GameStop Complaints Summary

59 Resolved
198 Unresolved
Our verdict: When using services from GameStop with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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1:31 am EST
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GameStop horrible manager and customer service!

When: Feb 15, 2011

The people, particularly the manager, IGNACIO, are very unprofessional and could care less.

I had Dragon Quest VI preordered(Reserve pickup:22089) as a gift and went to pick it up with my brother(giftee).The manager was there and eventually got me my game.I then asked for the preorder bonus item - a Slime plush.

He furrowed his brow so I described it to him without a problem.''Oh!''He said and went to supposedly look in the backroom.After he came back, he said, ''Haha.Sorry, looks like we threw them out.'' and slided the game over the counter to me saying, ''Well, you came for this though right?Bye.''

I was waiting for him to say he was joking and come out with the plush.He wasn't. I was just in shock, and asked, ''How can they just be thrown away?'' He came out with a bogus excuse that the 'one' doing shipment is really 'anal' and so they throw away small things like that if they don't know what it's for. What IS that? He didn't seem to care and be the least bit sorry about it.

Once my mother caught wind of this, she came back to the store and asked how can he just say something like that? I preordered the item ahead of time, and went to pick it up THE DAY THEY GOT IT only for him to tell me that? He was very rude to my mom, saying that it's ridiculous to be 'upset' for just a plush.

He then went on to turn things around by saying that they were LIMITED anyways and that she could call corporate if she wants because they'll just tell her the same thing. As if that were the case, he just said that they 'threw' away the bonus items and ON the day that they received shipment too supposedly.

The whole situation was LUDACRIS, it wasn't really the plush as it was the very poor customer service we received.

When my mom asked him for the district manager's number, he pretended as if he didn't hear her. He didn't give her the number and kept on talking. She told him that she was listening to everything, that she was going to complain. It didn't faze him at all because he was smug and felt that we couldn't do anything. We will never order from there again because what he is doing is an injustice and frankly, I believe that he doesn't deserve the job that he has now.

And this saddens me because I'm a very loyal customer from Gamestop.I love to purchase and order from the store.I've bought from the other surrounding ones like in Westland Mall and they were great.They actually ackknowledge you, smile, and seem to enjoy what they do. Sadly I expected the same from this gamestop, where I've bought in the past, only to be extremely dissapointed with the outcome.

He just treated my brother and I like idiots..as if we wouldn't know better.Just the whole situation felt shady.You never know, the manager probably pockets the bonus items. He seems to think he could get away with his poor behavior since the people here are mostly unknowing of these things.

My mother, who is also a store manager, called corporate before yesterday to file a complaint and get a hold of the district manager. Her phone number doesn't seem to be working though so they said that they left her a message for us.We haven't heard from her as of yet.

Thank you very much for your undivided attention.

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Update by Hangyakunolelouch
Feb 17, 2011 5:21 am EST

Wow, so I make a mistake in my spelling.I'M SORRY!
There you go!Happy?
Ludicrous:(adj.) absurd; ridiculous; crazy

If anyone is an idiot, it's you ###. You sound as anal and blockheaded as that manager. What kind of logic do you people have? My spelling is not the point nor is the freebie. YOU DON'T THROW OUT MERCHANDISE THAT ARE FOR CUSTOMERS.
If they ran out, FINE. But to say 'Whoops!'' and unknowingly throw something away is bull.Plain and simple. A [censored] like you says 'Just because it's a freebie' makes what he did acceptable? He might as well as thrown my game away and have told me the same.

YES it is bad customer service because:
1) He threw away items intended and guaranteed for customers.
2) He didn't give a ###, bothered saying that to a CUSTOMER, and did not care to resolve the issue at hand.

I'm not sure why I'm bothering here because people like you are the reason sites like these exist.

I suggest you get your head out of your ### before opening your ignorant mouth where it's not wanted.:/

I bet you're some butt hurt ex-gamestop employee lurking around here to release some of your pitiful anger.LOL.

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noobleet
Milwaukee, US
Dec 07, 2013 12:54 am EST

Pre order bonuses were created by game publishers. plus they are while supplies last. deal with it nerd.

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Cyberxion
Santa Fe, US
Jun 30, 2011 7:22 pm EDT

@ Stealth Pilot (user blocked)

The thing you seem to have missed is that Gamestop uses these freebies in order to entice people into preordering their games there. If they can't follow through on the promise of that freebie then they shouldn't offer them, or at the very least should make it clear when you preorder that you're not ensured the pre-order bonus due to limited availability. They never do that though. No matter how limited the quantities may be, they continue to push these pre-order bonuses on each and every customer who pre-orders a given title as if they can in fact just ### them out upon request. That's shady business through-and-through.

Unless this manager is a totally inept [censored], he should have been aware of the bonus. I'm sure that he told plenty of people about it when they preordered the game. He also probably should know better as a manager than to leave shipments to be handled by a ### who throws away ### without maybe checking in to why they received it. Assuming of course that they didn't in fact just get plucked by the clerks. His attitude sucks, his excuses are thin and flimsy. You were right to complain. Thanks for the head's-up.

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CCBP
, US
Jun 28, 2011 12:42 pm EDT

You would be surprised what they throw away at gamestop, and your preorder bounus would have only been there for 48 hours just like the pre-order itself, though im sure you know this since your a loyal customer to gamestop. It is a shame that it was bad custiomer service but they do throw away the craziest things in the store and that is company policy since items that are free or "Penny" out get thrown away

Digitally
Digitally
, US
Feb 17, 2011 7:31 am EST

"The whole situation was [ludicrous], it wasn't really the plush as it was the very poor customer service we received. "

Yes. I understand that. It's hard trying to convey that 'feeling' in a complaint isn't it? [The nuances, the subtle ignoring of you, the tone of impatience or apathy...]

In the presence of a manager who would have listened and 'tried' to make it all okay, it sounds like - from what I am hearing - that this manager just did not have the time for you; A customer. What I would do is what is already happening... Call over his head.

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12:21 am EST
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GameStop uniform deceptive trade practices act

GameStop is breaking the Law. The Uniform Deceptive Trade Practices Act prevents a common GameStop practice of gutting brand new games then selling them as New. GameStop should have an open box policy, but sadly they don't. We need to call them on this ### and end this once and for all. Under FTC law GameStop is practicing FRAUD

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Useurhead
Ghh, US
Mar 05, 2012 11:02 am EST

Then dont buy the open copy [censored]

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OhWowReally
, US
Jan 29, 2011 11:07 pm EST
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That is interesting. My guess is that it is not an illegal activity considering Gamestop has done this for like...ever.

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9:05 pm EST
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GameStop exchange/return

Someone please explain to me how I can buy a $50 game and the next day return the same item because it was too hard for my son and only get $16? What happened to my other $34? I think if you can buy a used game and take it home, play it, and than have 7 days to figure out if you like it or not or if it is too hard, and if you dont like it you can take it back for a full refund, yet how are you suppose to know if a new game is too hard for you without opening the package?

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OhWowReally
, US
Jan 29, 2011 11:12 pm EST
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"if you bought this game at walmart or target, you would get 100% of the purchase price plus tax back when returned with a valid receipt."

Wow, no you would not. Take a look at their policies next time. If the game is unopen, then yes, Walmart and Target will give you 100% of your money back. If it is open, they will only exchange it for the same game, which they will open before they give it to you.

It is not a policy from company to company. It is a law, thanks to all the illegal copying of media. It is the same with DVDs and CDs as well.

Next time before you "blind buy" a game for your kid, you should rent it first, see if they like it, then buy it.

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pobarjenkins
Minneapolis, US
Jan 25, 2011 12:29 am EST
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"fact...if you do not like an item, you should be allowed to return it..."

That's not a fact, that's an opinion. I disagree because there are a lot of services that offer people the ability to rent games. I always rent games before I buy, or play them with someone else who may have bought them.

As I said in my other response, you should search up the Target and Walmart complaints that involve people being angry about not being able to return games at all.

You do realize that no company has to do returns at all right? I don't really care for gamestop myself, but it's still a business.

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Jay Wx
dalla, US
Jan 24, 2011 11:46 pm EST

wow, sounds like a whole lot of gamestop managers and employees on this page.
fact...if you do not like an item, you should be allowed to return it...used or new, doesnt matter one single bit.
this is a bait and switch. if you bought this game at walmart or target, you would get 100% of the purchase price plus tax back when returned with a valid receipt. this is a joke on gamestops part, or fraud.

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pobarjenkins
Minneapolis, US
Dec 29, 2010 11:13 pm EST
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You do realize that once you open a new game, that they can no longer sell it as new? It becomes used, and why should they have to eat the cost, when it's your fault? Next time wait for the game to circulate and rent it or borrow it from a friend. Or buy it and sell it on amazon or ebay.

Also, other companies don't take game returns at all due to anti-piracy laws. Be grateful.

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Rockster
, US
Dec 29, 2010 11:09 pm EST
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This HAS to be the most ###ed post I have EVER read...If you don't like your meal and you have eaten it, do you expect the money back?

Returning a game, allows YOU the end user to copy it and give it back. There are reasons there are ratings on these games, try using them...

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12:48 am EST
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GameStop gift receipt fraud

I purchased a game for $59.99 and asked for a gift receipt. Later realized I purchased the wrong game and could only find the gift receipt. Went with the gift receipt to exchange for the correct game. When they processed the transaction they said I was only getting $39.99 for the game that I purchased for $59.99. I had to pay another $20.00 for the new game. I proceeded to find the original receipt and went to Game Stop to ask them why the gift receipt was not showing up as $59.99. They never really explained why the gift receipt didn't show up as $59.99, but returned my original purchase and re-purchased the item at $39.99.

I thought the whole reason for gift receipts is so they hold the price you paid, without giving the person an original receipt. I have the receipts and if I can attach later I will try. Total Scam...

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dfunke21012
Lewiston, US
Jan 08, 2011 4:18 pm EST

I'd say that's a double cross and false advertising if I've ever heard of it. And legally it's against the law. It's called the bait and switch and it is fraud. You should sue them big time.

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7:55 pm EST

GameStop con artists

I've had a couple of run ins with these losers. They were both at the Barksdale Air Force Base LA branch (the Army and Air Force Exchange Service has a contract w/ Game stop to operate locations in exchange malls on various bases- to supplement their own stores game selections. Since they're an AAFES contractor, they can't get away with as much, or they'd be kicked off the base. Though they try!)

My first run in with these clowns was last Christmas. When a Game Stop Goomer told me I shouldn't buy a PS2 for my kid because they've stopped making the games. I should go ahead and fork out for a PS3 from them. I contacted Sony and they said that was a lie. So I contacted Game Stop. I got a quick response from there regional military manager(probably because I threatened to contact AAFES officials and the US govt. about their underhanded sales tactics. Don't want to lose their sweet contract scaming military families) He pretty much groveled and offered a $20 gift card as an apology to what was claimed to be a misunderstanding because of a less than well trained salesman.

Second run in was just recently. Our son went behind our back and went in to the store to trade a DS game he'd been given for a birthday(original price was $29.95 now $16-20 retail). Well my wife and I were pissed about it. So we told him he was going back to the store to get it back, while we browsed elsewhere. He took his game card and a $5 bill I'd given him (figuring they'd want to make a profit)and get the game back. He comes back and tells us he doesn't have enough, they want $17.99 for his game, they tell him that if he'd come back sooner they could of done something (we'd been gone all of 30 minutes, how *** soon do they mean?)I told my son to give me the game card and the five bucks. My son went to look at toys, my wife came with me to the game stop. Now I'm a fairly husky guy, with a broad chest and a booming voice. I don't use this technique on every store I have a problem with, but since I'd had a prior run in at this store, I decided to go with the bad *** approach. I walked in and noted three flunkies laying about. In my loud booming voice I announced; which one of you claims to be the manager? The smallest of them all had the nads to say he was (I didn't see it, but my wife says a couple of them jumped when I started talking)I told them I wasn't pleased with them ripping off an 11 year old, and we wanted the game back, and I wasn't paying no $17.99 for a used game that sells for about $10 used online. After some retail geek horse manure spewing from his mouth, about how he'd love to help me if I'd calm down.( All I'd done was raise my voice, and bugged my eyes out a little, I'd like to of seen his reaction if I'd started my phony tremors and spitting when I speak bit) After he and his techno geek retail bud got through punching in data, in a flurry of hands and feet. My wife and I walked with the game, minus of course the seven bucks they'd given my kid.

Bottom line; be tough with these clowns whatever store you're at. They charge higher than average prices on new and used games, they take advantage of both kids and adults naivety. Current policy is always whatever spews from their mouth at that very moment. If they think they can get away with it they will try it, but if you're going to spill the beans, and cause bad publicity, they seem like they'll cave. If you gotta shop here, beware of these corporate game crooks. better choices would be; Best Buy, Amazon, Half, Target, Wal-mart. or some local independent game retailer.

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2:58 am EST
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GameStop poor customer service

I am confused by the rudeness of employees a this location. Typically when customers are standing in a retail outlet with credit card in hand, ready to purchase, employees help them locate the product they are trying to buy and make a sale. Apparently this is not the GameStop business model. I tried to purchase a game for X-Box 360 at this location and was told it was not available. I asked if they could tell me where I might be able to buy this game. They were not willing to check another store location to see if the game could be purchased. Apparently employees at individual GameStop stores do not understand that their entire function is to enable consumers to purchase products. Pretty funny since I just heard an article one NPR this morning stating that video game sales are down 8% this year. I guess GameStop has plenty of sales - at least I hope they do since I went across the street and bought the game for $5 less at Best Buy. I will not be making future purchases at GameStop.

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xmexshellx
, US
Dec 01, 2009 8:27 pm EST

When I called this specific Gamestop today to ask them a question about my ps3 (if they knew if there is a master reset buton for the ps3) the woman on the phone RUDELY responded with a hint of sarcasm "well if you hold down the power button for 2 mintues and nothing happens, then its broke." and hung on up me right after. I didn't ask her in a rude or unpolite way I honestly just wanted to know. I believe that this person shouldn't have responded so rudely and later on I found out on the internet the simple solution. Gamestop employees should be more product savvy, be more helpful and know their products.

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LATIA CRUTCHFIELD
Brooklyn, US
Feb 13, 2012 1:05 pm EST

I agree my experience with game-stop made me not want to go back .This happened at game-stop on Pickin ave. bklyn I went there to buy a play station 3 + games stood in line for 1 hour & 47 min., got tried of waiting so I went to Best-Buy. while I was there they talk on the phone and do inventory more than attending to the customers while I was there 7 people walked out cause of the service . And I asked does game-stop need more workers the guy says YES BUT THERE TO CHEAP TO DO ANYTHING ABOUT IT BUT EVERYWERE YOU LOOK YOU SEE A GAMESTOP
Q: Two workers in the store twenty customers in the check out line inventory arrives
what do you do ? I say sign for inventory than handle customers but, they don't do that they leave the reg.
and go do inventory and leave us waiting.

Well I won't never go to game-stop in my life and my friends GAMESTOP IS DONE!

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Ling Chi
, US
May 28, 2010 10:39 am EDT
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You can't ask people to RTFM, because they'd have to put an ounce of effort into solving their own problems and that's just not going to happen.

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G.Harrison
Ft Worth, US
May 28, 2010 10:34 am EDT

Although i don't mind helping people they are not your tech support. Have you ever thought of reading the manual it came with? or calling Sony's hotline.

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tonyrocks15
San Jose, US
Dec 19, 2009 4:58 pm EST

that will always happen there will always be employes that are ###s i have had exprience in costco and calling att for help

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3:49 pm EDT
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GameStop bad customer service

i went to gamestop yesterday to buy three simple games I spent alot of money on these three games i experienced really bad coustomer service i was waiting for somebody to come and ask me if i needed any help becaues i had alot of questions on the games i was going to buy, and they just ignored me completley i asked for help and nobody came when i was close to the cash register they left me waiting for thirty minutes to pay and i dont think thats exeptable for me and for the people who were in line too i a would appreciate it if you do something about this thank you. betty johnson

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human 1
dur, US
Mar 27, 2012 7:39 am EDT

To much to put up. Bottom line they did my son dirty on his birthday...smh

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OhWowReally
, US
Jan 30, 2011 12:03 am EST
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Pipion, please do us all a favor that read complaints on this site. Please use come basic grammer knowledge. Try using a period every now and again. I bet your teachers would be sad to read your post.

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583586
30223, Georgia, US
Nov 06, 2010 4:34 pm EDT

game stop is just horrible. they will give you $0.02 for a brand new game, still wrapped up. doesnt matter if it came out a month ago or if it came out today. they are stingy

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GameStop denial of promised pre-order item

About a week ago I went into a Gamestop to pick up a pre-ordered game, expecting the usual stuff; the disc, case, and a little code that allows you to download some special costume for the game on the PS3. After eagerly sitting down and playing the game for a bit, I realized there was no code to be found. After discussing this with a friend who got the same game under the same conditions from the same Gamestop, he told me that the code should be on the receipt. After scanning it for god knows how long there was none to be found. So naturally I went to the store to ask if I could simply get one.

The employee denied ANY claims that the code was for the PS3, and I spent around 10 minutes arguing with him, even showing a print out of the pre-order offer from their website that promised a code for the costume. Deciding that I didn't want to make a big scene I calmly told him that I would settle this with a DA or manager at a later date. Hearing this, he laughed at me while I left the store and told me to "Go to hell".

Thankfully I received the code from a much nicer employee that a friend of mine knew, but SERIOUSLY? This service isn't something I should expect because Im a courteous customer.

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CitrusPOP
, US
Oct 25, 2010 12:53 am EDT
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They recently started it where we have to scan a code whenever anyone picks up a pre-order copy in order to print their code on their receipt, and I personally have forgotten codes. The person you dealt with though, he was a [censored] bag and should have printed out one by looking up your past reserves to verify.

Sorry you had a bad experience.

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GameStop misinforming customer and laughing at them

I walked into Gamestop in Hoboken, NJ on Sunday night to inquire about a game that was being released on Tuesday. I spoke to the customer service rep. and he said that they were going to have tons of them in stock on Tuesday. I went by the store on Tuesday and they said (2) copies were sold and (2) were on reserve and they had no others. I became slightly angered and as I was leaving they were laughing at me for no apparent reason other than I got a little angered. The stores members are inconsiderate and do not care about their customers.

Also, when I try to complain to corporate, there is no online form and every time I tried calling it kept saying that all customer service representatives were busy and they could not accept my call. What kind of busch league company is this?

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CallMeV
Jacksonville, US
Oct 12, 2011 9:16 pm EDT

Well you did go to a GameStop in Hoboken...

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GameStop naughty bear!!

Bought this lame # game for 60$ and after two weeks after purchase its opened played a couple of times. so when taken back they wouldnt consider a trade in for a 40$ wii game, naughty bear was still 60$ on shelf new 55$ used. the best they could offer was 10$ trade in. wtf! are all gamestop employees told to rip off us average gamers dissatisfied with crappy games? I hope gamestop goes out of bussiness and there ceo gets thrown out in the streets for being the biggest con artist in the world! gamefly all the way! I give gamestop customer service a f - for being greedy dicks!

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Evolus
Poulsbo, US
Nov 04, 2010 11:23 am EDT

The Gamestop policy covers returns on NEW games within the first month, ONLY if they are unopened. If it's been opened, the best we can do is give you credit.

Secondly, trade-in credit is determined both by the amount of stock we carry of that particular game, and how new it is. If that particular store already had 7 copies of Naughty Bear, 10 bucks would have been a lucky price. No Gamestop, however, is going to give you cash or store credit in the amount that the game would sell for used. That's just unreasonable.

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GameStop gamestop - customer service

I preordered two copies of Starcraft 2 in April. My order status page was updated to reflect the shipping of the items with an included USPS tracking number. Throughout the next week, I made numerous calls to Gamestop to verify the item was shipped since my personal tracking of the item always yielded "There is no record of this item." I was told after 15 business days from the date of shipment, I can request a refund; which I did. After I finish my phone call being told that I will receive a refund on my credit card within 3-5 business days, I think all is well. Now I have an email that was sent to me with documentation that must be filled out stating that I didn't receive the shipment. Unfortunately, the stupid affidavit documentation REQUIRES a notary which is a complete waste of my time and expense over a sub-$100 purchase. I called customer service again offering to sign the documentation WITHOUT a notary and they refuse. Apparently my only option remaining is to dispute the charge with my credit card company. I will NEVER be ordering from Gamestop again.

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GameStop gamestop cheats for sales!

Gamestop cheats their way to get sales. In Downtown San Diego, CA there is a big mall called Horton Plaza. I work in this mall at Sam Goody, which we also sell games. I like my job, I work hard to sell things, and take pride in what I do. Gamestop is not far from my store. Sam Goody and Gamestop are the only two places in Downtown San Diego to buy video games.

Well I had heard stories of the associates at Gamestop talking crap about our business, and telling them not to go to Sam Goody to buy/sell/pre-order their games. So I decided to go do some recon before I had to go to work one day, and sure enough, as I was pretending to browse around I heard the associate tell a customer not to shop at Sam Goody as if it was part of his "And have a nice day". I am very outraged with this act because with the economy the way it is, it is unfair for a business to do something deliberate to try and ruin another company. It is very immature and a ### thing to do.

It's like, dude honestly? You seriously have to cheat to make sales? We are a much larger store than them and I can guarentee we make more than triple of what they make daily. If we wanted to we could do the same thing right back to them and it could most likely result in shutting them down. But there's a little thing we call integrity. And if any Gamestop employee reads this, well my advice to you is look up the word I-N-T-E-G-R-I-T-Y.
Think about it, they can't even make sales for themselves without cheating. HA-HA grow up guys!

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IronGrudge89
IronGrudge89
Mountain Top, US
Apr 09, 2011 1:14 pm EDT
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Unless you're a Sam Goody CEO, why bother caring? Your "recon" isn't going to get any acknowledgement, let alone some sort of pay increase.

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Ballsanak
, US
Nov 25, 2010 8:08 am EST

You could ask for help, you know. Perhaps you could ask for help on your spelling too.

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CitrusPOP
, US
Oct 25, 2010 12:57 am EDT
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Competition strives to make businesses better.

This is not a legit complaint about business practices. This is a legit whiny post.

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Anyonehiring?
, US
Jul 28, 2010 12:41 am EDT

I'm a Store Manager for Gamestop. And I totally agree with the "Sam Goody" guy! If you only knew half the stuff this company does and how they treat thier employees. I'ts not the people within the stores, it's the "big people" in corporate. It's a "do or die" approach. And its only getting worse...

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KixStar
Your mom, US
Jul 10, 2010 12:53 pm EDT

I didn't even know there were still Sam Goody's around. That place is too freakin expensive.

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GameStop - customer service

I went to my local Gamestop to trade in a game against an 18 rated game. As soon as i attempted to buy it the guy says " your not 18", i replied "yes I am", he then says "your not", in an arrogant tone. I showed my ID, he accepts it. The other worker then says "bet you feel good about that", which i shrug in agreement and he says "there's no need to feel...

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GameStop false advertisement

The new xbox 360 comes onto the market & I immediately went to reserve one for myself or pre-order. I head there on Thursday or Friday and put a 50.00$ deposit down to get mine as soon as they come in. The employee tells me I will be getting it Monday or Tuesday & the latest by Wednesday, & they will give me a call as soon as they come in, I also recall them saying I was #10 on the reserve list. Naturally I am excited to get my new console as soon as possible.

The weekend goes by & my anticipation is growing to get the new xbox 360 that everybody has been ranting over. Monday comes & I do not receive a call. Tuesday rolls around and I wait for a call until about 1:00 pm. then I give them a call & they say there still in transport 4-6 days in transport, & they only received a total shipment of four on Monday. Wednesday my anticipation has come & gone, it's around 2:30 pm. & still no call, I call them up and ask if they have received a shipment of brand new xbox 360, I also state I reserved a copy & that I was supposed to be getting a call about my console latest by Wednesday, the employee "Alex" immediately says no & shrugs it off then says that's sounds about right, having no idea what I said probably not even paying attention to what I am saying. I did not even want to deal with him because from how he handled it he seemed as though he had the IQ of a pee. I head to the Gamestop location in Stevenson Ranch, California to trade in my two game titles with the deal for 40 titles are 25.00$ for a trade-in, as I am in the process of trading my games in I ask a women employee helping me, I also am wondering have you guys recently gotten any new Xbox 360's In and she goes into the backroom to check & I see atleast 20 new xbox 360 consoles on the shelves, she then comes out with the "last one". I then proceed to ask & tell them I reserved mine & pre-ordered it why was I not notified that they were in, but the employees at gamestop must not have finished jr.high because they could not even comprehend sentences to come up with a excuse.

Not only does this happen but I have to now drive back home to get my xbox 360 even though I called to ask if they were in stock. When I return they totally botch and screw my returns up by 25.00-50.00$ the deal of the xbox 360 is located right here http://www.gamestop.com/gs/landing/xb360250trade/default.aspx On my receipt the wireless controller is only 14.03$ when it is supposed to be 25.00$ as well as my console including the controller is supposed to be 100.00$ trade in value but was only 85.00$ & then he tried to proceed to tell me that the 20g hard drive is not worth 30.00$ when it says right on the website 30$- trade in value, I specifically asked them to go onto the website & look but they would not, apparently gamestop employees do not even know there own specials going on. He then proceeded to try and tell me its a % of what I get which makes no sense at all, because I added it all up & I should have only paid 74.94$ instead of 98.94$.

This was such a disappointing experience I was so surprised how bad the service was at Gamestop it has never happened before & wont again because I wont be pre-ordering anything from there & or Gamestop again.

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Update by Austin against gamestop
Jun 25, 2010 9:45 pm EDT

yup your totally right those four people got there's Monday. I am talking about Wednesday & I also did not mention that I went in on Tuesday also to see if they had COD mw2 used, & there were new xbox's on the shelves, three shelves high, & when the employee tells me I will be getting a call when the first 10 come in that should have been Tuesday if not Wednesday morning. The point of the matter is that I reserved my copy #10th on the list I was told & I even called to ask if they were in before I went in & was a walk-in asking to buy the new xbox 360, on Wednesday then I told them I reserved my copy why had I not been called.

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GameStop shady practices

I purchased a NEW PS3 game at gamestop just the other day, I got it home, and sat it down on a table. The next day, I install it on my PS3 and try to activate a code for free downloadable content. The code doesn't work. I then realize, that I never opened the package, they actually sold the open game to me, as though it were still new. I was busy talking with the staff about games and really didn't pay attention to what they put into the bag they handed me. I called the next day to tell them about the mistake they had made, and the guy on the phone tells me they did it intentionally and it is a common practice to sell opened games as new. He then tells me all the reasons they do this : theft, display, etc. I am fine with that if they want to sell them, but they could have at least let me make the decision on buying opened as new, or just getting something else. The manager was in the background telling him to tell me to wait a few more days, then call back. Yeah right! What if I had something come up or just forgot, Then I would have been past 7 days. So I told them I would see them after I got off work, they had a manager waiting for me about 3 hours later when I got there. He told me that most people are fine with buying opened as NEW, and tried many ways of telling me that I am overreacting and in a very low percentage of people who are "upset" about it. I wasn't upset, it was a matter of principle, If I opened the game, it is no longer NEW. If they do it, It is still NEW. I got my money back, and went to the Wal-Mart across the street, and purchased the game new. Yea, it cost me time and gasoline. Yea I had to wait in a line at an understaffed walmart, But in the end, I, the CUSTOMER, was satisfied. So, next time gamestop, just be cool enough to say "I am sorry, we are all out of the unopened new, would you still like to purchase the opened one?"

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iicceemmaann
Wilkes-Barre, US
Aug 03, 2010 12:57 pm EDT

Play your game. Stop your [censor]in. Stop wasting my time!
Love,
The store manager who sold you the game

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12:39 pm EDT
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GameStop false advertising

I had ordered the new 250GB Hard Drive for the Xbox 360 on the website with the COUPON CODE: 25OFF. The code was 25% off any order over 100$ w/ free shipping. The code was ACCEPTED & I received a confirmation e-mail about my order and when it would be delivered.

I just received an e-mail that the order was canceled. I thought it may have been a server error so I tried to re-order it from the website, but the coupon code was no longer valid. I called Customer Service and they said it was a mistake to allow the coupon code to work and that they would not honor their own code. This falls under that a common type of FRAUD known as FALSE ADVERTISING. I asked to speak to the supervisor and he was no more help than a guy selling sand in a desert.

I just finished submitting a complaint through the Better Business Bureau (BBB) in hopes of some form of resolution (honoring their code would be nice). If not, I will make it my mission to twitter/facebook/myspace this event to everyone I know about how GameStop does business. (shady like)

This is the first time that I have ever had a problem like this. I would bet that Amazon.com or Buy.com would be the first to apologize, take the hit by honoring it, and move on with life. Making me (the customer) happy and continuing to both ORDER from them; and recommending them to friends & family.

This is the LAST time I will ever deal with Gamestop at all (online or in stores). The fact that you can ALWAYS get it cheaper online at Amazon/Buy/Ebay; and you don't have to pay tax makes it superior. That and as you can see, Amazon doesn't honor their OWN CODES!...

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TheldrakisCS
, US
Feb 24, 2014 12:10 pm EST
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took me a while to get to this. It seems you were wrong in what you bought. the HD you quoted i remember back in 2010 was not over $100. infact i recall that when i examined the pricing for a new drive i only came up to [with tax and shipping] only $95.00 though i could have checked on a sale day. ether way gamestop tries their hardest to make sure their customers are treated fairly. the complaints here seem like you were not treating them fairly and were right in their response. a 25% coupon for items $100+ used on a $100- item should not have been accepted. the glitch saying it was allowed may have happend durring a sale. which do to the nature of coupons means it is useless now. to make a new one they need to generate them. but miss using them means they dont have to do that for the abuser.

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4adouglas
Besenville, US
Jan 11, 2010 11:03 am EST

Most recently GameStop Advertised SAVE $20.00 on anything in the entire store with the trade of a qualifying game. Valid 12/26/09 – 1/10/09. No limits no restrictions. So I took my son with a qualifying game to our local store. The trade in value of his game $28.00. When we went to check out there was no $20.00 savings. The local employee called two stores to figure out why it was not providing the $20.00 savings and could not get an answer. After about 20 minutes I agreed to follow up with the Corporate office the next business day. After calling the corporate office they informed me it was a poorly worded advertisement and what it was really suppose to say was you were guaranteed $20.00 trade in value. Well that is not what the advertisement said! The customer service rep so all he could do was apologize and they have received several complaints on the same issue. I asked if you have received several complaints and can tell me it was worded wrong why is it still being advertised. No answer!

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devexityspace
Hinesville, US
Apr 02, 2010 9:31 pm EDT
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I had ordered the new 250GB Hard Drive for the Xbox 360 on the website with the COUPON CODE: 25OFF. The code was 25% off any order over 100$ w/ free shipping. The code was ACCEPTED & I received a confirmation e-mail about my order and when it would be delivered.

I just received an e-mail that the order was canceled. I thought it may have been a server error so I tried to re-order it from the website, but the coupon code was no longer valid. I called Customer Service and they said it was a mistake to allow the coupon code to work and that they would not honor their own code. This falls under that a common type of FRAUD known as FALSE ADVERTISING. I asked to speak to the supervisor and he was no more help than a guy selling sand in a desert.

I just finished submitting a complaint through the Better Business Bureau (BBB) in hopes of some form of resolution (honoring their code would be nice). If not, I will make it my mission to twitter/facebook/myspace this event to everyone I know about how GameStop does business. (shady like)

This is the first time that I have ever had a problem like this. I would bet that Amazon.com or Buy.com would be the first to apologize, take the hit by honoring it, and move on with life. Making me (the customer) happy and continuing to both ORDER from them; and recommending them to friends & family.

This is the LAST time I will ever deal with Gamestop at all (online or in stores). The fact that you can ALWAYS get it cheaper online at Amazon/Buy/Ebay; and you don't have to pay tax makes it superior. That and as you can see, Amazon doesn't honor their OWN CODES!...

Disgruntled Consumer,
Mike

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CitrusPOP
, US
Oct 25, 2010 1:04 am EDT
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Most likely you somehow received a false coupon. There are many in print sadly, and that coupon alone would've cost GameStop around $40 on a product they make little money off of.

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WhoCaresAboutYou?
Patchouge, US
Jul 09, 2010 5:53 pm EDT
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It's a trade-in deal where you get either boosted up to the point where you're saving money - ie: 2 games trade in worth $10, the promo boosts it to $20 - but once you pass that $20 threshold it doesn't work. The idea of listing all of the games that they do is because not every game is going to hit the $20 mark even when combined with another, and not everyone is going to have the 2 highest value ones.

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G.Harrison
Ft Worth, US
May 28, 2010 10:38 am EDT

I remember that ad. I do agree that it was worded wrong but it was the same thing as trading in your games and putting it towards something else in the store.

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joeyspog
Hinesville, US
Apr 03, 2010 3:35 am EDT

Gamestop is always pulling crap like this. The same thing happened to me 3-4 months ago.. I called several times trying to speak with different managers; and they all told me tough ###. Their customer support on both phone & in-store is extremely piss poor..

I always vowed to never shop at GameStop after my last battle with them.. I seriously hope places like Best Buy, GameFly, wal-Mart, Target, etc push GameStop Under...

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GameStop uneducated rude customer service

I was in Gamestop Saturday 3/6/10 to exchange some games and pick up some new ones. I had never done it before so I had a bunch and wound up with like $185.00 of credit to which I used to buy 3 other games and still have loot left over. I don't mind the low prices they offer for the games cause well I wasn't playing them anyway.

My problem was with the d-bag customer service guy. 1 of the games I was returning was MW2 which shocked this guy because apparently MW2 is the god send of shooters for everyone. I'm more of a 3rd person shooter kind of guy plus MW2 is very unbalanced (they start you with a ### gun then as you level up you get better stuff). So I told him SOCOM is the game I play most. So he starts talking ### about SOCOM which I can't really disagree with because the latest version is very buggy and what not. However I said "well at least SOCOM 4 is coming out in the fall. To which this ###in noob called me a liar and told me that they won't be making anymore SOCOM games they're finished with them.

http://www.socom.com/en-us/Blog/Post?id=302

He is completely wrong and I try to tell him to go to socom.com. but he just keeps telling me I'm wrong I'm wrong.
I get that he doesn't have to know everything, but if you're not 100% maybe the other person can be right dick.

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Unscrutible Wizard
New Port Richey, US
Mar 30, 2010 12:14 pm EDT

This is hardly a legitimate complaint. I don't like most FPS's or shooters in general, so I can agree to disagree with both of you and say they're both terrible.

Aw, who am I kidding? They both excel in their particular niches, it's just Call of Duty that's taken off in comparison to SOCOM, which was only really popular back when the PS2 was first released, correct? SOCOM's fallen to the wayside compared to games like Modern Warfare 2 and Bad Company 2. So, honestly, it's not that he's uneducated, he's just ignorant. He was rude, though. That, I can agree on.

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GameStop horrible customer service

I'm tired of dealing with this company and will no longer be using them as my computer games retailer. Recently I bought a game at one of their stores. When I got home, which is a great distance, I realized they put the wrong disc into mybox. I had to drive back out there. I get hte game again and when I get home they gave me another wrong game. The best they could do for me was say come back out. No appology.

Another time I went there with my brother looking for a rockband footpetal. He asked the guy at the register if they had any. He said I could look for you but I don't think we sell any. So I begin looking around the store. I overhear him saying "I hope we don't have to deal with any more customers like that tonight". After looking for a while I just left because what he meant was I could look, but I won't.

Horrible Customer service. Best Buy or another store are much better. I also filed complaints on their website and was never responded to.

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gamestopgirl
Fort Dodge, US
Mar 05, 2011 1:40 am EST

i love my gamestop store i never feel like they rip me off on games and the customer service is gr8. Ive made excellent friends with EVERYONE there and it feels like im apart of a family. Its like a Cheers for gamers so im sorry that your experiance was bad but ur gonna dis on every gamestop? Maybe ur gamestop is crap, maybe mine is a diamond in the rough, but im sick of crap customers gettin pissed at the people that just work there cuz they love games they dont set the policies and not every gamestop has the same employees that are gonna mess up like that and wiether u like it or not the gaming industry is the only thing not affected by the recession which means if u cant afford the games buy them used, on ebay but dont dis on gamestop cuz its not the charity u want it 2 b

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dfunke21012
Lewiston, US
Jan 08, 2011 4:17 pm EST

Just because the [censor] working there was a [censor] doesn't make Game Stop [censor]s but my experience with them goes like this their stores pretty much suck and everything is way over priced and their corporate offices are a bit nicer but it's like going through crap and gone to get a job with them or even noticed it really stinks. I've been to their state of the art HQ in Dallas TX or near there and what really sucks is they give their employees at the HQ the royal treatment even letting them game during lunch yes they have every console known to man in there and all the games too boot and yet we the consumers get ripped off on customer service and more. Really sucks and shows you that their priorities are themselves and not us. I'd just stick to the bigger boys like Best Buy and others for your games. Also you can't go wrong buying used online.

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Starz2010
Ventura, US
Apr 10, 2010 1:03 am EDT

My question to you is simple. after the first time they messed up and gave you the wrong game; why didn't you check it before you left the store?

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GameStop fraudulent practices

On December 30, 2009, my nephew bought a new Xbox 360 from Gamestop Store #4807 in Reynoldsburg, Ohio. When he opened it (seemed to be factory sealed), he found that it didn't work and determined that the problem was a controller. Upon close inspection, he could see that the controller was in used condition - very used. He returned it to the store that same day and they exchanged it without even looking in the box. That seemed to be a trusting thing to do - but there's apparently another side to this. I went back with him to get a copy of his original receipt, which the clerk never gave back to him and I asked her how a used controller could get sold as new. She said it was weird, but it came like that from Microsoft. Hmmm... Well, here's the really amazing thing. While we were there, another customer came in at the other end of the counter and said that his "brand new" Xbox 360 didn't work. The clerk apparently was able to determine (scanning the serial number?) that the Xbox 360 had been bought from BestBuy over a year ago, but the customer showed the receipt from Gamestop and the clerk gave him a new one. How unbelievable is it that this would happen just while we were there for that very same issue? My assessment - this was no coincidence. I believe that this store is taking in old systems and selling them as new. I don't know how many people are involved, but this is just too coincidental and I am planning to call Gamestop HQ tomorrow to file an official complaint.

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G.Harrison
Ft Worth, US
May 28, 2010 10:42 am EDT

There is now way Gamestop gets used systems and sells them as new they are very suspicious on returns of systems since people do try to scam them and i want to know exactly how did he find out that it was bought from best buy a year ago? they serial number doesn't track the system it's just it's fingerprint to identify it. The XBox's are prone to fail

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GameStop defective game

I bought a pc game on 12/29/2009 and was not informed that I could not return it until after I had made the purchase. Note that nothing on the receipt says pc games are non returnable. The game I purchased would not install. I took it back and asked for an exchange. They basically said they couldn't because I could have written down the code (stealing the code). So I wasted my money at The Game Stop. A word of warning--don't shop there unless you want to be ripped off if your pc game is defective.

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Starz2010
Ventura, US
Apr 10, 2010 1:09 am EDT

The return policy on PC games is if the game is defective they give you a new one BUT ONLY if the GAME itself is defective.

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