GameStop — customer service
I have had the worst possible experience with Gamestop Customer service. I placed an order during black Friday. The order was then canceled a week later without me being notified. I then was refused the promotional price when I called to re order since it was canceled. I've spent a total of 10 hours or more on hold trying to see why my order was canceled. I've also sent 2 emails with no response.
I ordered an Xbox one S Battlefiled 5 deluxe bundle for 229$ that came with a free 50$ gift card. I also ordered Red Dead Redemption 2 for 59$. My order number was [protected]. Afted countless hours on hold I was able to get approved to re order the same order I place that was canceled and recieve the bundle for 229$ but no gift card. I was ok with that but still furious I wasnt receiving the gift card. I spoke with a lady who was very nice. The only one I must add. She was able to send a review to her supervisor and I was finally approved to re order and get the Xbox at the 229$ for my troubles. She said to call back after I placed my order and they will be able to modify my order to ensure I got the promotional price. I spent 3 more hours on hold only to be told I cannot get the discount and nobody could explain why. The lady who approved it said all I had to provide was my billing phone number .it didnt work and I am very angry. If this doesnt get resolved I will no longer shop at gamestop as I have always shopped here for any gaming need for my son and I. This product was supposed to be here for my sons birthday and now he is upset because it didnt come. I'm very disappointed I understand your busy but something has to be done.
I hope to hear from you soon. My number is [protected] call anytime. My email is [protected]@gmail.com.
More GameStop Complaints & Reviews
- GameStop - return policy 
- GameStop - scam 
- GameStop - employment 
- GameStop - return, exchange, buy 
- GameStop - business relationship 
- GameStop - discrimination/extremely rude staff
- GameStop - no knowledge employee 
- GameStop - supervisor very rude
- GameStop - special order
- GameStop - customer service terrible