Fx Supplements / Acai Berry Maxx / Acai Berry Supplement
I ordered the free trial offer, which promised a 1 month supply of Acai Berry Maxx for $5.95 shipping. What I received was a 10 day supply of a product called "Natural Acai Berry" with 20 total capsules (10 day supply) -- hardly a one month supply!! And it was not the product promised!! In addition, 2 capsules only provided 100mg. or Acai berry, not what was indicated in the advertisement.
Fortunately, I copied the terms and agreements, so I did have a working number to call. It took a 45 minute wait to be connected with a person to cancel future automatic orders.
For people who do not read the entire terms and conditions (fortunately, I did) they do not understand that you are agreeing to automatic shipments for the life of the company. I think this kind of "opt out" automatic shipping is a scam!!
Additionally, my parter ordered the same trial. He has not yet received his trial offer, although he is 13 days from the order date. One more day, and he will receive automatic shipments, with no trial period to test the product. They debited his account just 3 days after the trial was ordered, but he still has not received the sample!! We tried to cancel the automatic shipping yesterday, but they could not find his account! We called back today, waiting for 40 minutes to speak with someone. Finally, we were able to cancel; there was no answer to why they had debited his account and a product had not yet been received 13 days later.
It needs to be clearly stated that you are signing on to automatically receive the product when you agree to the free (shipping cost only) trial. I feel it should be stated UPFRONT as well as in the terms and conditions. It goes to show that lots can be hidden in the "terms and conditions, " which many of us do not read carefully. Fortunately, I read them this time. Still, it seems dishonest to me.
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