no customer service
Don't be fooled by this company's user-friendly website (which auto-populates fields with information that is then held against you) and ostensibly-low rates. We have been in business for 10 years and have used numerous trucking agents. Trucking is a difficult industry, but these agents generally work on their customer's behalf to make it less painful. I have never had a worse experience with a trucking agent than the one I recently had with Freightquote.com. Not only did I receive a $1400 surcharge on a $700-quote load, they did almost nothing to advocate on our behalf with the trucker. I've had agents negotiate some type of reasonable settlement where each party would pay a portion of the surcharge. I disputed the charge, but the only calls and emails I got were basically to tell me that I had to pay the entire surcharge because I had incorrectly entered the data. This is an agent who has forgotten who hired them.
The complaint has been investigated and resolved to the customer’s satisfaction.
Overview of FreightQuote.com complaint handling
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FreightQuote.com contacts
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FreightQuote.com phone numbers+1 (800) 323-5441+1 (800) 323-5441Click up if you have successfully reached FreightQuote.com by calling +1 (800) 323-5441 phone number 0 0 users reported that they have successfully reached FreightQuote.com by calling +1 (800) 323-5441 phone number Click up if you have UNsuccessfully reached FreightQuote.com by calling +1 (800) 323-5441 phone number 0 0 users reported that they have UNsuccessfully reached FreightQuote.com by calling +1 (800) 323-5441 phone number
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FreightQuote.com emailscontactus@freightquote.com100%Confidence score: 100%Support
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FreightQuote.com headquarters901 Carondelet Dr., Kansas City, Missouri, 64114, United States
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Booked shipment. Shipment was damaged. Paid extra for insurance. $45 Found out after the fact, $500 deductible. Has been 30 days. no reply from insurer. Found out today, Oh no, 45 days. What a bunch of crap. Shippers beware
Roanoke Claim Filing Instructions for Load [protected] and Pro [protected]
I have experienced a similar result. I was quoted $330 to deliver an arcade machine, was never explained about the possibility of fuel surcharges, lift-gate surcharge, or residential delivery surcharge. By the end they are trying to charge me $580. What a bait and switch tactics they seem to use.