Kansas City, Missouri
United States - 64114
Horrible experience. I had been using freightquote to haul the same loads from Florida to Washington State many times and always the same product. They were always pretty close to what they quoted me within a couple hundred dollars anyway. The last time I used them they they quoted me $2250 to haul this pallet load to me in Washington, I got the bill and it was $2750, I had to pay another $500 over what they quoted me. Thats not the bad part, two weeks later I get another bill from them for an additional $2000, yes two thousand dollars... The freight carrier that they used, XPO, changed the freight classification to a much more expensive classification. I called to tell them there must have been a terrible mistake, they shuffled me to many different people and I never could get an answer how or why that happened. Especially since I had a track record of the same product being shipped and always in the $1700 to $2300 dollar range. Nothing, no response from them and nobody would help, only passed me off to different people. I didnt pay the bill as I could not pass that extra $2000 on to my customer. They turned me into collections, filed a law suit against me for the additional money. Their attorney Timothy Fafinski never even read my return complaint, total incompetence on the part of freightquote and their corporate counsel. I had to settle with them out of court for and additional $1000. Please dont use freightquote, read the rest of the complaints from the Better Business Bureau, stay away from freightquote...
Terrible choice of freight transfer, they overcharged us $160 because we didn't have a dock, but we did have...
Criminals and scam company. They quote you the cheapest so you go with them. Then they charge your credit card without your permission 3 weeks later saying they misquoted you and that you owe money.
I have reported them to bank of america. Bank of america says they are criminals and reimburses you.
Also, lets team up and sue them or get them shut down for good.
Report them to your state, their state, and the u.S government.
Go to the u.S. Justice department website, your states department, fbi fraud department, and many more.
Report them and build a record for these crooks.
I've booked several deliveries through this transport company. While the customer service is generally pretty good, it's important to be aware that their phones are usually not manned after hours or on weekends. This can be really annoying for example if you want to make last minute changes to a Monday morning delivery. I once raise this with them but they said that they currently only operate during business hours. Their pricing is pretty good on pallets and bulky items, but for small stuff you're better of using Australia Post.
Using the change on the weight (was added 100 lbs more) that I 1st provided (1, 617 lbs) to freightquote.com, inc,
They charge 1, 000.00 usd more for the variation from 1, 617 lbs to 1, 717 lbs, when I provided the original weight was 1, 616 lbs and they quote $1, 375.00 usd (which I paid with a credit card) for the transportation from montreal, canada to hidalgo, tx. I advise about the increase of weight and I Asked for the new quotation, never received the quote, they picked up the shipment and later they billed me $1, 034.00 usd (they had my credit card Information so they charge) for the increase of 100 lbs.
I can provide emails between zach ott (he works for freightquote.com, inc) and me.
I had asked for quote for the transportation of 3 20' containers from Houston, TX, to Miami, FL. I was told...
Paid for delivery with Freightquote.com. Hired 2 laborers to assist with unloading the merchandise on the expected delivery date. When the end of the day arrived and the delivery was still pending, I called Freight Quote in inquire if the shipment was lost or delayed. The CS rep told me that the carrier reports the shipment is still an entire state away and the shipment will be delivered tomorrow.
Freightquote.com caused me to waste resources due to not notifying me that the shipment would be delayed. When I mentioned this to the CS rep, I was told that was the nature of the business. I have to disagree and when I am done with this shipment, I will never use their service again!
Contracted with Freightquote to ship a small pallet approximately 150miles in northern california. Both ship...
Stay away from Freigthquote.com...they will lie, charge your Credit Card month later for "extra charges"...
We tried using Freight Quote on regular shipments we do for customer. The first 2 shipments were ok.. The succeeding shipments were horrible/. Freight Quote does not update tracking information and do not inform shipper or customer if there are delays or appointment pick-up &/or delivery are not made!.
They have no understanding of timeline, transit time, delivery commitment, customer service and account preservation/. They lure you through dirt cheap pricing and of course, comes the bad and unprofessional service:.
PLEASE DO NOT USE FREIGHT QUOTE'. FREIGHT QUOTE IS AN EMBARRASSMENT TO THE TRANSPORTATION & SERVICE INDUSTRY". Use Freight Quote and it'll guarantee that you will lose your customer.
Freightquote.com is very dishonest, they give you a quote, pick up your freight, deliver the freight and then 2 weeks later change the price and say it is not thier problem the class was put in wrong and had to be changed and carrier they used went up on the price. They said pay the quoted amount and we will talk to the carrier about the this. After we paid they said sorry nothing we can do and start with harassment calls from them and a collection company. No matter how many times you call they can never give a straight answer just that you will have to pay the new price. I find this very dishonest and will never use this company again and hope no one else will fall for this. Do not use a middle man only use well known freight comapnies.
Many other people have complained about Freightquote's domestic freight forwarding services, but their international service is equally shoddy. A first-time shipper, I engaged them to ship a container of used clothing to Kenya. They failed to arrange for any of the services required to import goods, including the universal one of fumigation to prevent insect infestation. They failed to provide the documentation the Kenya customs broker told them about. They assured me that the ship would arrive in mid-December 2010. It finally arrived at the end of January 2011. This caused major financial loss to me. Most maddening of all, they never returned my increasingly frantic phone calls and e-mails asking what was going on during this period, except for a snippy one-liner: "We are not responsible for shipping schedules." So incompetence + utter indifference to customer service = a company that no international shipper should even think about using.
I was using them for the convenience and promises for too long... Stays away from this reap off company. I was fooled into using them and end up paying twice for almost every shipment that went through. They give a good rate upfront and then unreasonably back charge on anything they can and even cannot. It may be a two inch for dimensions or 10 lb. for wait or change in class. Since this happens after the fact you cannot double check the weight or dimension. My favorite is class change: you give them correct description and they pick up the class, then they change the class and charge you up to Triple..!!? of the original cost. Also, they charged twice for the same shipment on two separate occasions. Took long time to clear these situations… Crooks...!!!
Our company ships LTL on a daily basis. Freightquote.com does not perform as a professional group. They change delivery zip codes, weights add accessorial charges for basic stuff. On occasion, issues can be resolved through complaints, but who has time to complain on a constant basis. Generally, less than half of the quotes are actually billed at the price quoted. We have had the same customer service rep. for several years. Recently, I received a phone call from another customer service rep. to see what could be done to get more of our business. First shipment after that conversation and there were two out of four changes to BOL.
I have used Freightquote twice..they came highly recommended by two companies I do business with. First...
Don't be fooled by this company's user-friendly website (which auto-populates fields with information that is then held against you) and ostensibly-low rates. We have been in business for 10 years and have used numerous trucking agents. Trucking is a difficult industry, but these agents generally work on their customer's behalf to make it less painful. I have never had a worse experience with a trucking agent than the one I recently had with Freightquote.com. Not only did I receive a $1400 surcharge on a $700-quote load, they did almost nothing to advocate on our behalf with the trucker. I've had agents negotiate some type of reasonable settlement where each party would pay a portion of the surcharge. I disputed the charge, but the only calls and emails I got were basically to tell me that I had to pay the entire surcharge because I had incorrectly entered the data. This is an agent who has forgotten who hired them.