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Freeshipping.com / Proflowers / Cmg Insiders Club / Unauthorized Charges

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I was surprised this morning to find that my checking account had been charged $83.88 by some company named 'CMG Insiders Club.' After calling the 800# on the charge detail, I discovered it was affiliated with freeshipping.com. As with many others, I ordered flowers from ProFlowers for Valentine's Day. A notice said it qualified for free shipping. Great! Well, not only did I NOT get free shipping on that order (ended up being quite outrageous), now I find out that I was tricked into this scam.

I immediately sent an email to the company telling them that I did not authorize the charge and would contact my bank to dispute it. I will say that, within the hour, I received an email from the company saying that they would issue a credit; and I would see it within 2 to 5 business days. I appreciate the quick response but this should never have happened. How many people does this happen to that NEVER even miss the $84?????? Scammers!

I will NEVER order from Proflowers again and will be contacting a local radio station (on which I heard many, many commercials for them) to let them know about the scam as well.

Be warned!


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A  16th of Mar, 2009 by 
Agree Disagree 0 Votes
What email address did you send a note to? The same thing happened to me this morning?
A  16th of Mar, 2009 by 
Agree Disagree 0 Votes
Count me in on this as well - we got charged this AM... :(
N  16th of Mar, 2009 by 
Agree Disagree 0 Votes
I just got hit with the SAME charge. I am glad to hear that you were able to have it rectified and that you did not have to do alot of extra legwork to get your account corrected. Gives me hope as I sit on hold with freeshipping.
That is so crappy! This is my first internet scam!

It stinks!
A  16th of Mar, 2009 by 
Agree Disagree 0 Votes
I was charged $88.33 from insiders and another $14.95 from easy saver. all linked to my order from pro flowers! because of this i had 2 checks bounce and now i owe even more! i am so disgusted with pro flowers being associated with these scam companies! i will never order from them again of course.

if this happens to anyone else go to your bank. they will help you out a lot if the companies give you trouble.
A  16th of Mar, 2009 by 
Agree Disagree 0 Votes
If this is the way Pro Flowers takes care of their customers, maybe we should all go to the Attorney General and see what they have to say.

PS If you charged this put it in dispute with your credit card company.
A  16th of Mar, 2009 by 
Agree Disagree 0 Votes
If you ordered from Pro Flowers with a credit card, they still have your card info. Log onto the Pro Flowers account that you set up and delete your card info. I had more than one company charging to my card. I don't know if this will stop the current charges, but it might prevent more companies from getting your card number.
A  17th of Mar, 2009 by 
Agree Disagree 0 Votes
Thank you for the message. It was the first result on ask.com when I typed in CMG Free Shipping. I'm going to file a report with the BBB and sent it to all the sponsors on their web page if I don't see my money soon.
A  17th of Mar, 2009 by 
Agree Disagree 0 Votes
Thank you for posting this. I just found the same charge on my statement from a Valentine's order. I, too, will never use ProFlowers again. I think we should each report this to our State Attorney General's office.
A  18th of Mar, 2009 by 
Agree Disagree 0 Votes
Can someone tell me what the email address and/or phone number to complain is? There is no 800 # on the charge detail from my bank. These were for flowers that my fiancee used our joint account to order for me for Valentines Day. Happy Valentines Day to me! *sigh*
D  22nd of Mar, 2009 by 
Agree Disagree 0 Votes
I have been caught by this before through Proflowers.

I am sorry to say it, but it is your own fault. It was my fault as well. When you signed up for Freeshipping it DID say that you were joining a club and it DID say that you would be charged a membership fee.

I called the company and they were very nice and issued a credit to my account. But how typically American of you all! "I was offered a legally binding contract and entered my credit card information WITHOUT reading the contract, and now I am upset because I am an idiot who doesn't read what I approve. It is not my fault! The company must be a scam!"

I was angry until I realized that it was not the company's fault but mine. And they gave me a full refund. But take some responsibility folks and read what you are doing before you give your cc number and click ok. You have only yourselves to blame!
N  24th of Mar, 2009 by 
Agree Disagree 0 Votes
March 17, I am also charged 83.88. What has happended about this company? It scared me!
A  24th of Mar, 2009 by 
Agree Disagree 0 Votes
yes i was charged without authorization. they gave attitute when I called also. they wont give u back the whole amount back!!! Someone has to say something, they are being sneaky grabbing ppl's money.
Also just pay attention if u got charged with $14.95 and if you purchase flower from proflower.com whatever...1800-3551837
A  24th of Mar, 2009 by 
Agree Disagree 0 Votes
everyone needs to call them at:
800-869-5597 and email them at: customercare@freeshipping.com

Demand that they not only refund the FULL amount of $83.88 and NOT pro-rated amount of $81.58 and contact BBB.com and all your local news TV stations to conduct a full investigation and see if they won't air it!!!

If we all do this, than maybe we can stop them. Found following article from 2006 about all companies involved:

Let's all be pro-active and shut them down!!!
N  25th of Mar, 2009 by 
Agree Disagree 0 Votes
What email address is it? I got charged but they are refusing to rebate my charge
N  26th of Mar, 2009 by 
Agree Disagree 0 Votes
i love how after they give you the refund...im assuming they try scamming you again. this is what showed up in my email! unbelievalbe!!!

BONUS: Get FREE coupon savings at http://www.insiderscoupons.com ! At Insiders Coupons you can get the latest instant savings codes from over 1, 000 merchants, all at no charge to you. Bookmark Insiders Coupons to save when you shop online.
A  4th of Apr, 2009 by 
Agree Disagree 0 Votes
I also just got an offer from freeshipping.com--after I placed an order from Woman Within. freeshipping.com offer says you will get a shipping rebate on the order you just placed (up to $15) and they give you a 30-day free trial, then bill you 8.97 per month if you don't cancel. It sounded good, at least for 30 days, but they ask for a credit card number, and I am leary about places contacting me for a credit card number. So I didn't sign up and instead searched for info on freeshipping.com. I'm glad I found this site. I will not sign up after reading this.
A  6th of Apr, 2009 by 
Agree Disagree 0 Votes
I am going through the same mess, but I also went to the BBB Online site and they are still considered a reputable company! If they do not refund my money (and actually even if they do - they've made me angry), I will post a complaint there.
D  27th of Apr, 2009 by 
Agree Disagree 0 Votes
I ordered from ProFlowers.com then followed the link to receive free shipping. I received a check in the mail for $12.99 to refund the shipping portion. Also I was signed up for a 30 day trail in the company "Freeshipping.com". After the 30 day trial my cc was charged $83.88. I called "Freeshipping.com" to cancel my membership and they credited my cc back. Very much an inconvenience and if you don't watch your cc statements I can see how their scam gets past some people.
A  28th of Apr, 2009 by 
Agree Disagree 0 Votes
This company still has an A+ rating with the Better Business Bureau even though they have had 45 complaints filed with them in the past year. If 45 complaints still allows for an A+ rating, then please, anyone who has been ripped off by freeshipping.com please file a complaint with the BBB! The parent company to file under is Clarus Marketing Group, LLC in Wethersfield CT.

Here is their entry with the BBB:

Make the complaint using this URL:
A  1st of May, 2009 by 
Agree Disagree 0 Votes
I cancelled my order from Proflowers.com. I ordered from them online in the past and was satisfied but this time they have acquired two different "partner" companies that get your credit card number from Proflowers and lure you with screens inviting you to sign up for FREE shipping and/or a discount coupon for your next Proflowers order. In extremely tiny print at the very bottom of the screen is a link you can use if you want to read pages of fine print for Terms of Use and Terms of Membership. Be forewarned that these terms mention charging your credit card along with lots of other legalese fine print. A "nominal activation fee" is mentioned if you read all the fine print. I saw this activation fee online on my credit card account immediately after signing up for a trial membership. 1) Freeshipping.com (aka Insiders Club) offers a 30-day FREE trial period, after which your card will be automatically charged every month. The hook is that shipping is only free if you pay for shipping and then submit documentation by mail so you can be sent a rebate. This may take up to 6 weeks and your membership must still be active at the time the rebate is issued but you only have 30 days for your FREE trial. 2) Signing up for discounts on future Proflowers orders will automatically enroll you in something called EASY SAVER Rewards, aka Encore Marketing, aka Provide Commerce, Inc. This is a different company from Freeshipping.com. They offer a 30-day trial membership (notice I didn't say 30-day FREE trial), after which you will also automatically be charged every month. What they don't tell you is they will immediately charge your card $1.95, which is the "nominal activation fee" mentioned in the very lengthy fine print if you click on Terms of Membership. I cancelled both memberships and closed my Proflowers account. I will no longer do business with Proflowers or any other company that uses similar marketing tactics or partners. People wonder why I'm so distrustful and wary. HAH!

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