FragranceNet
reviews and complaints

I ordered some hair product about a month ago. Order was shipped on time, product is fine. However, a couple of weeks ago, I started receiving us weekly magazine, which I never subscribed to, nor would I ever care to subscribe to. Emailed to contact info inside the magazine, got on their live chat, was politely directed to this m2 media site, submitted the form to cancel my subscription. Now we'll see. Having read the other complaints regarding these sites, I fear that i'll still be receiving the magazine, which I have no intention of paying for (or reading). How dare fragrancenet so brazenly give out my information - I 'll never order from them again and will tell all my friends and relations not to use their site either.

Gave them an order a few months ago and then all of a sudden started receiving unsolicited magazines. Media company told me they wold notify publisher to stop sending, but shame on fragrance.net to send over that information anyway. They lost me as a customer.

I bought fragrance from the company www.fragrancenet.com. I paid through paypal and got confirmation from them, but the seller after couple of days provided the tracking number. Finally, I decided to check where my order was, but the tracking number showed nothing. I contacted the customer services, but the machine voice told me to wait, because all agents were busy. Still no information from the seller.

This is the first time I ordered from fragrancenet and frankly speaking it was the worst customer services i've ever seen.
I ordered perfumes with the total of 555$ and after 3 days they canceled my order..! Because they don't ship to sa.
I don't believe them because I say people from my country ordered before and they don't have problem. But because I used free shipping coupon they decided that they don't ship to sa...
Anyway i've contacted them through emails and their responses show how poor their customer services is...! They are unprofessional and they don't care about customers..! Ill never do business with such company.

I ordered a perfume at fragrancenet, 6 february 2015. They charged me vat 21% of perfume cost and shipping costs together. I payd my order with paypal. My perfume is since 5 days at the customs clearance
And the bad mews is that I must pay 21% of the price of perfume plus shipping costs together at the customs, here in the netherlands, where I live. Indeed we have a vat 21% and so I have to pay the customs, otherways I do not get my perfume.
Since there is no vat 21% in the us, why fragrancenet charged me of that?
Why then they kept for themselves that money, supposed to be payd to the customs clearance?
Why they do not answer my several mails asking for an explaination?
In my last email I asked refund of the vat money they charged me, because I disagree to pay vat
Twice. I am very disappointed to be fooled, stolen and misleaded by fragrancenet.

have ordered 3 Micheal Kors body lotion from this company. I received a confirmation and tracking number. The special was free shipping. It took my package 11 days including the weekend) to say delivered. Which means...I never received it, so im saying the company changed to delivered. I called Fedex, they said they turned the package over to USPS. I call fragrancenet and the customer service agent tells me I have to wait 5 days before they can file a claim because the package might just show up. Well it hasn't shown up yet. I then called USPS and spoke with a Ms. Smoke who checked with the driver who stated she delivered the package. Here's the problem with this lie. I work from home and the tracking says it was delivered at 103pm. There was no ring of the doorbell and no knock on my backdoor. The driver stated she did not deliver to the wrong address, so USPS directed me back to the company. i waited the five days and call back..guess what. The lotions are out of stock so they told me they couldn't resend me anything, but could put me on an email list so when they became available. I am so livid with this company. No initiative. Had the first agent assisted Id probably have my product.

Whilst the price I paid for some perfume for my wife was the best I could find (despite vat and shipping costs from the usa), the bottle took over 3 weeks to arrive and was labelled as a tester and wasn't in the normal container.

And then, on checking the receipt in more depth, noticed that the vat rate was being charged at 30%!

As this should be calculated at the local (i.E. Uk rate), I sent a polite email question to them to which they didn't respond. And then another... And another...

I'll leave you to make up your own mind on this.

I have been a years-long regular customer of fragrance.net and never had a complaint. A few months ago I started receiving magazines in the mail that I had never ordered and didn't want in my house. I would call the magazine and ask how it was that they were sending me issues. They would tell me that fragrance.net was sending them my personal information and giving me "free" magazines. I never saw this option when ordering their products, never opted in for it. I called fragrance.net and got a very unhelpful and unfriendly lady on the phone who said she could do nothing about it. I asked to talk to a mgr. And she said the only way I could was through email. She gave me the mgr's email address. I emailed my complaint and told her to stop. I never received a reply. I never ordered from fragrance. Nete again and never will. This was three months ago and I am still receiving magazines, who are confirming they're originating from fragrance.net. I sent another email to the "mgr" and don't expect a reply. Don't trust fragrance.net with your personal information.

I ordered two perfumes on the 1st of february. Because I recently moved, I changed my address details in my order. Then I received an email asking to confirm the shipping address. I replied and confirmed the new address. Then I received another email asking to confirm the billing address. I also confirmed that. Then they sent another email saying my address is different than I provided. I told them that I recently moved, this is is my new address and it is same for both shipping and billing. I wrote my email with an angry tone as I was fed up with their emails. Then I waited for a week. I checked my order, it was still pending. I sent an email asking the status of the order, and I received the same email asking to confirm the address details. I confirmed my address yet again. Waited for another week, and it was still on hold. I finally sent another email to ask the status and if it is still pending I wrote them to cancel the order. Then I got a reply saying my order was cancelled. They deliberately put my order on hold for two weeks for no reason, and after two weeks they made me to cancel the order. I found their attitude so amateur and childish. I am now waiting for a refund. I will not buy anything from them again. I sent my feedback to them, but no any answer as expected.

I have ordered parfumes to ukraine and never received them. When I contacted support they said me to wait. I was waiting for more than a month and nothing. Then I contacted them again and they said that they will refund me parfumes, but not shipping. It's about ~$30. I tried to find that in their rules and nothing. I contacted them again, but again and they said that I gave a wrong address. I tried to identify how they could know that? They didn't give me answer on that. They are just started ignoring my inquiries. They did a partial refund and no hear of them anymore.

Going to file a claim about them. They are definitely scam no rules and other info on their web site.

I recently purchased a bottle of coco by chanel and found out it to be fake. It didn't smell like the coco and the bottle and packaging was different. I did a side by side comparison with the real coco and this fake crap fragrancenet sent me and found that the fragrance smelled nothing like coco, it smelled more like rubbing alcohol. They did a good job of imitating the packaging, but I did see the difference in the lettering used and the shape of the bottle. I have learned my lesson, no more discount perfume for me.

I ordered sonia rykiel, which I have used for years. The bottle they sent me stunk like grapefruits and I returned it for an exchange. They sent me back the same bottle! It was sent back unsealed and thrown in a box! I couldn't believe it. The same bottle, and it stunk just the same. I sent it back demanding a full refund plus my shipping cost or I am reporting them to the bbb. Whoever did this shoud be ashamed. Sonia rykiel perfume is always sealed. This company really sucks. Stay away!

This website is terrible! I placed an order for perfume and makeup three weeks ago and my package has yet to be shipped, I have made four phone calls because no information was given to me as to what was holding up my order. I was put on hold for ten-twenty minutes almost every time I called and each time I talked to a person they assured me my items would be sent via expedited shipping immediately yet when I checked the status of my package it was never shipped. Needless to say I cancelled my order after three weeks of frustration.

Do not purchase anything from this website! They are totally unreliable and have awful customer service, they will tell you anything you want to hear and then never follow through!

I would be very wary of this company as I suspect all is not as it seems. I ordered some bath salts for my wife's birthday from this company. This particular bath salt was discontinued so I was excited to find someone who still had it in stock.

I gave them a billing address for my credit card and a delivery address for the bath salts. They delivered the bath salts to the billing address, not the delivery address.

This is unprofessional, but I accept mistakes can happen.

I rang them and asked if I would be compensated for this mix up. I was told no. The rude woman said I could either have a refund, or wait approximately 3 weeks for them to be resent, as they were out of stock. I asked what happened to my returned stock and was told it had to be processed through the warehouse which would take 14-21 days. I then asked to speak to a manager and was told there was no manager there and there was no way I could get the contact details for a manager and besides they would only tell me the same thing. (wtf?). I then rang again, spoke to another rude operator and was told my returned items had been sent to someone else and I could have a refund or wait.

I said I wanted to wait for the order as my wife really loves these bath salts. 12 days pass and I get an email saying they are refunding my money as they can't supply the product. I call and ask what happened to the bath salts that were allegedly sent and this time I was told they got broken in transit in the return from the wrong address - 3 calls, 3 stories!

The refund took 2 weeks to hit my account and only appeared after I emailed and threatened legal action. I then had to email again and threaten legal action as the original refund did not include postage. A couple of days later that too was refunded.

I know what I think is going on with this company, however I will let you make your own decision based on the facts I have presented here.

I am horribly disappointed with this company. I ordered one bottle of perfume and it took 12 days for my order to arrive, and when I opened it, it was the wrong product. I sent it back 2 days later, and asked for either the correct product or a refund. I sent it priority shipping so it took 2 days to get back to them, and now, almost 3 weeks later, they claim they never received my package. So now I am out the price of the product and shipping 2 ways. This was the first and last time I will order from them and I will not recommend them to anyone.

After 2 weeks found that products still were not shipped, so I cancelled the order. After receiving the refund I found 1 week later that my creditcard was charged again. Sent 5 emails with no response received so far. Spent another 4 calls waiting 45 minutes (international calls) but never got the chance to speak to somebody from this company.in the end disputed the charges through my creditcard company. Terrible company, never again!

Ordered online a mothers day gift on wednesday. Went through and received email from them confirming that. Got an email friday my order was not in stock. This is on a friday with little time to order from someone else! My account was debited and to further insult me, they said they would credit me back but it would take 7-10 days. I emailed the cs person and told her I was very upset and wanted the credit immediately, she rudely said no..7-10 days. I called twice trying to get management and was told both times, "supervisors/management don't come to the phone" but I could email them.in discussing my situation and how rude the cs person was who emailed me, this employee called me a # and hung up. Now.. Is that good customer service and professionalism?
Luckily, I went on the chanel website, ordered exact same thing at a lower cost and lower overnight fee. I emailed them back and told them I would never order from them again and will pass this on to anyone who is interested! Buyer beware! Sounds like a bunch of snotty northerners. Guess they don't need business! Well, they will never get mine ever again!

I made my 2nd purchase (after receiving my first order in 2.5 weeks) choosing 2 bottles of men, s cologne $154.88 us on the 19th jan 2011, they have confirmed that they posted to australia on the 24th jan... The company promise 30day money back guarantee! I have a collection of 12 emails telling me to be patient itt, s on the way... Now 3months later no delivery the company cannot track it because they don, t have a suitable "tracking system" I have requested cancellation and return my money to no avail... No cologne no money they say they are awaiting return of what they dispatched, they don, t know when! Is there anywhere I can go to bring pressure upon them?
Kind regards geoffreywhitehead [protected]@gmail.com

Fragrancenet.com sent me a "free" gift from their associate business holsted jewelers. This consisted of a cheap ring that was suitable for my 12 yo daughter. After doing plenty of retail business with them for several years, I thought this sincere.

I was wrong, this company has started sending me trash-gaudy, cheap trinkets that are overpriced. I must send them back by paying the postage myself or they will charge me for them using the information provided by fragrancenet.com. I have told them to stop but they continue. This is an outratge. I will never do business with this shoddy ny scam shop again.