The Fragrance Shop

I bought a product on their website mainly because of a free bag which was advertised. The website clearly showed the bag and the eligible products for the free bag - I bought one of the eligible products. When the order arrived, the free bag was not there. I contacted them and they denied there was this offer. I went back on their website and by that time they had a new offer - different bag and different eligible products. They deliberately mislead customers, false advertising. Do not trust them. I am reporting them to consumer standards.

So, I bought two things from The Fragrance Shop. One was Chanel and the other was Issey Mikake 8m eau de parmum. The website said that I would get a free atomiser with the Issey Mikake. But when I got my order, the Issey Mikake was missing and there was a cheap plastic atomiser instead. I tried to find a phone number on the website, but I couldn't. It took me 40 minutes to get through to someone on the phone. They told me that the Issey Miyake was in the free plastic atomiser. But how do I know if it's real or fake? It smells like it, but the packaging is cheap and horrible. The customer service person told me that it's clear from the website that it comes packaged like that. But I checked and it's not the usual glass spray bottle that's shown. Now I have to give a gift that looks fake and cheap. I won't be using The Fragrance Shop again and I'm going to report them to trading standards.

I had a really bad experience with The Fragrance Shop. I ordered two items on November 23, 2018, and was supposed to receive them within five working days. However, I was given a tracking link to Hermes and after two days, it was sitting at its national hub. I called their 'customer services' and was told that the item was lost, so they would send another one to me within two days.

Four days later, I called again and was told that the item was requested but wasn't shipped. They said that they would place another order and I should get it on Monday. If I don't get it on Monday, I will claim my refund not through The Fragrance Shop as I have read that they don't refund, but through Paypal or Credit Card bank under Section 75 of the Consumer Credit Act 1974.

I am really disappointed with their service and will never shop with this company again. Debenhams do a good deal for the same item, so I will be shopping there instead. It's a shame because I was really looking forward to receiving my items, but the poor customer service and lack of communication has really put me off. I hope they can improve their service in the future.

I recently had an experience with The Fragrance Shop that left me feeling quite frustrated. I placed an order with them a few months ago and they took over £200 out of my bank account. However, my order was cancelled the very next day. I thought that was the end of it, but three weeks later they took the whole payment out and kept it.

I have been trying to get my money back ever since, but it has been a real struggle. I have had to open a dispute with my bank and I am now dealing with the financial ombudsman. It is really disappointing that a company like this can get away with taking people's money and not delivering on their promises.

It seems like they are happy to take your money, but when there is a problem they are not interested in helping you. I am not going to give up though, I am going to leave bad reviews all over the internet so that people can see what they are really like. They are nothing but con artists and thieves, and I would advise anyone to stay well away from them.

Overall, my experience with The Fragrance Shop has been a complete nightmare. I would not recommend them to anyone and I will certainly never be using them again. It is a shame that there are companies out there like this who are happy to take advantage of people.

So, I decided to try out The Fragrance Shop to order a perfume that I've been wanting for a while. Unfortunately, when the package arrived, it was the wrong perfume! I was pretty disappointed, but they said they would send me a return slip so I could send it back and get the correct one.

However, after waiting for almost three weeks, I still hadn't received the return slip. I decided to reach out to customer service to see what was going on. That's when they told me that they don't send return slips to international buyers like myself. I was pretty frustrated, but they did offer to refund me for the shipping and tracking costs if I sent the perfume back with a receipt.

They also said that if they had the correct perfume in stock, they would send it to me. I was relieved to hear that, but then they told me that I would have to pay for shipping again if I wanted it sent to me. I explained that I couldn't afford to pay over $50 for shipping overseas, and that's when they gave me an address in NSW.

I asked if they could send me a reply paid slip now that they had given me an Australian address, but they said no. I was pretty frustrated at this point and didn't feel like I could trust them, so I decided not to pay for the return.

Overall, I feel like I wasted my money on this purchase. It's disappointing to receive the wrong product and then have to deal with all of these issues just to try and get it sorted out. I wouldn't recommend The Fragrance Shop to anyone who is an international buyer like myself.

So, I ordered some perfume and paid for it, along with the postage. I was keeping an eye on the delivery tracking and it said that it had been delivered and signed for by someone in the household. But, I didn't sign for it myself. So, I went to the front door and there it was, just lying in the porch way. The delivery box was open and the perfume box was all crushed up, but the perfume itself was okay, except for the top of the bottle being a bit loose.

I wasn't happy about this, so I complained to The Fragrance Shop. They were very apologetic and offered me either a refund or a replacement bottle. I decided to go for the replacement, since it was supposed to be a birthday present and I couldn't give someone a crushed box as a gift.

I also complained about the courier lying and saying that I had signed for it, when I hadn't. The Fragrance Shop said that they would investigate this with HERMES.

Later that same day, they got back to me and said that they were still looking into it, but that they wouldn't be able to offer me a refund or a replacement after all. I was really disappointed with this, and I think it's pretty dishonourable of them to go back on their word like that. I would definitely advise people to avoid using this company in the future.

I went to The Fragrance Shop (thefragranceshop.co.uk) to buy some perfume on the 11th of December 2015. Unfortunately, the store didn't have the perfume I wanted in stock. However, the shop assistant was very helpful and offered to order it for me online. I was told that my order would be delivered before the 16th of December, but it never arrived.

I tried to contact customer service for three hours, but I couldn't get through. Frustrated, I decided to travel 30 miles to the store to try and sort out the issue. I spoke to several different staff members, and finally managed to get through to customer services. They assured me that my delivery would arrive before Christmas, but it never did.

The staff took three different phone numbers and two email addresses, but they never bothered to call me back. I am very disappointed with the customer service at The Fragrance Shop. They just don't seem to care about their customers.

I would recommend shopping in-store at The Fragrance Shop, as the stores seem fine. However, I would advise against using their online service. The customer service is terrible, and they don't seem to care about their customers. I only gave them one star so that I could write this review.

I gotta say, I wouldn't recommend The Fragrance Shop to anyone. I had a pretty bad experience with them recently. I ordered some stuff that came out to over 100 euro, but I never got it. They said they sent it with some company called DPD, but I never saw hide nor hair of it. I tried calling their customer service line for a whole week, but every time I got put on hold for like 15-20 minutes and never actually talked to anyone. And since I'm not in the UK, that was some expensive international calling!

I also clicked on the DPD link they gave me to see what was up with my order, and it said that there was some kind of address issue and they couldn't deliver it. But now when I check, there's no info at all! What the heck?

I've sent a bunch of emails to their customer service over the past month, but they only responded twice, and that was like three weeks ago. They never actually gave me a refund or anything. It's pretty frustrating, to be honest.

I am extremely disappointed with my recent experience with The Fragrance Shop. I ordered a gift set for my girlfriend's birthday, but upon arrival, the package was damaged and the bottle was completely empty. Despite the fact that the packaging was undamaged, it was clear that the bottle was not secured properly. I reached out to customer service representative "Laurentiu U" and spent two weeks going back and forth with him, providing seven images from every conceivable angle, but to no avail. They closed my case without offering a refund or return.

I am extremely frustrated with the lack of care and concern shown by The Fragrance Shop. Their customer service is horrendous and their complaints process is terrible. It's clear that they don't care about their customers at all. I will never shop with them again.

To make matters worse, I now have to initiate a return and go out of my way to send the package back, even though the mistake was entirely theirs. As a customer, I expect to order online and have my package arrive in good condition. That's how it's supposed to work. If I wanted to walk around and deal with these kinds of issues, I would have gone to a physical store.

I strongly advise others to avoid The Fragrance Shop at all costs. They simply don't care about their customers and their service is utterly useless. Trust me, you're better off shopping elsewhere.

I recently bought a bottle of Creed Aventus from The Fragrance Shop and I was pretty disappointed with what I received. It turned out to be a fake! I could tell right away because there were so many spelling mistakes on the back of the box. I mean, come on, if you're going to fake a product, at least make sure you spell everything correctly!

Another thing that tipped me off was the lot number on the box. It was totally made up and didn't match the typical lot numbers for Creed Aventus. And to top it off, the black label sticker on the bottle was glued on crooked. It was such poor quality that I knew it couldn't be the real deal.

But the real kicker was the spray cap. It didn't have "CREED" engraved on it like it should have. And the plastic seal under the spray cap was all black, which is never the case with an original Creed Aventus.

I'm really disappointed that I spent over $300 on a fake product. I know that Creed would never allow such poor quality control on their products. I own three other Creed colognes and I can tell a real one from a fake one.

The Fragrance Shop did refund me the cost of the fragrance, but they didn't refund the shipping cost for delivering a fake product to me or for sending it back to them. I feel lucky that I only lost $30 dealing with them, compared to how much other consumers have lost.

If you're thinking about buying from The Fragrance Shop, I would advise you to avoid them at all costs. You don't want to get ripped off like I did!

My experience with The Fragrance Shop was not a good one. I have to say, they are the most unhelpful and untrustworthy company I have ever ordered from. I placed an order on the 23rd of July and paid for special delivery to arrive on the 24th of July. However, my order was delayed until the 25th of July, which was already a day late. I was supposed to fly away on that day, but I thought it was okay since I could change my "DPD" delivery for when I'm back on the 3rd of August. But when I got back, my order still hadn't arrived.

I contacted DPD on the 4th of August, and they told me that my parcel hasn't been last scanned since the 25th of July and it's potentially missing. I then called The Fragrance Shop, hoping they could help me, but they did not want to help me at all. They said they have no record of it being lost, and they won't send me a replacement until the investigation with DPD is ongoing. I have been calling them every day since the 4th of August, but they still won't help me. I expect much better customer service than this because I placed my order on the 23rd of July, and it has not been received due to it being missing. But they won't send a replacement until it's fully confirmed from all depots, which can take weeks.

I am very disappointed with The Fragrance Shop's customer service. They won't help you when an order goes wrong, and they treat you with such disregard. I would not recommend this company to anyone. Please help other businesses and avoid this dreadful one!