FragranceNet
Reviews and Complaints

I am a long-time FragranceNet customer but won't be, any longer. We moved. We changed our address, and MADE THE CHANGE in ALL systems (including our FragranceNet account, PayPal account, and all credit card accounts) several weeks before our last (expensive) order. Despite manually and painstakingly changing the systems, their ONTRACK shipping system did NOT update, and they shipped the package to the old address. It took 37 minutes to get a HUMAN on their phone. And they could not do anything to correct THEIR issue. (They tried to blame everyone else, except themselves, by the way). Bad service. No accountability.

I bought perfume and lotion from Fragrancenet. I wanted to return it,so they emailed me the return label. I returned it USPS. I have all the proof I mailed it with the tracking number. I've emailed Fragrancenet several times and they keep telling me as soon as they get the package, I'll be refunded. Well obviously it's lost, which isn't my fault. I should get my money refunded or at least a credited, so I can get a product I'm happy with. You can't even get anyone to talk to in the phone. They have horrible customer service.

I placed an order on 08/26/2023 and I understand labor day was on 09/01/2023 just 1 week after placing the order but it's 09/12/2023 and not only has my order not come but I've tried a number of times to contact fragrance net and held on for a customer service representative and held on for 2 hours and still no one answered I've sent emails and no one responded but the money was taken from my account so now not only do I have no product but I just paid someone just for the sake of giving away money. This is a bogus deal not a bonus and I'm trying to see what course of action to take to get my money refunded

This is my 2nd time to order from this company and again I made a mistake to order from them.

The product I received was not what was advertised and they don't answer the phones nor have they allowed me to send a request for refund. They expect me to pay for their mistakes.

1. They always send the incorrect products I believe to empty their shelves for slow movers.

2. Then I am expected to pay for their mistakes to pay for shipment no RMA provided

3. order number is [protected] placed on 8/17/23 and the product should have been Anthony starter Kit for men , instead they shipped oils for women

4. I am about to notify Pay Pal of this vendors bad service so others won't go through the same issue.

5. D&G light blue lotion for men is not the same D&G Light Blue Lotion, it has been altered from original fragrance, I have bought this many times fromother locations and the fragrance is not the same, it's not the stander fragrance.

I am continuing a conversation with someone about by missing order of Tres or 3/4 is bottle if oerfume. It has been paid for and the $116.08 has already processed. Where is my order from 6/21? On Trac said you did not send it to them. I will not give you anymore credit card info for your fee of $1 to find my paid for order. You best find it and tell me when it will be delivered.

I was so excited to receive my holiday gifts that I ordered from FragranceNet over a week ago. However, my excitement quickly turned into frustration when I realized that I only received one of the two items that I ordered. To make matters worse, I had to wait on hold for over an hour just to speak with someone about my missing item.

When I finally reached customer service, I was informed that one of the items was out of stock and that my money had been refunded. However, since I had used a gift card to make my purchase, I had no idea if the money had actually been refunded or not. To add insult to injury, I was told that an email had been sent to me regarding the refund, but I never received it.

The customer service representative I spoke with had an attitude and was not helpful at all. After waiting on hold for so long, I was extremely disappointed with the way I was treated. I have decided that I will never purchase from FragranceNet again. There are plenty of other sites and stores that sell discounted perfumes, and I see no reason to return to a site where I was treated so poorly.

While some people may have had a good experience with FragranceNet, I believe that the majority of their customers have had the same or worse experiences than I did. I wish I had read reviews before making my purchase, as I would have seen that many others have had similar issues with this site. In conclusion, I would not recommend ordering from FragranceNet.

I recently made a purchase from fragrancenet.com and ordered 4 different perfumes. Three of them were based on the reviews of other customers, so I cannot say for sure if they smell true to their descriptions. However, I must say that I was not impressed with any of them and will not be purchasing them again.

The fourth perfume I ordered was one that I was running low on and had a hard time finding elsewhere. It is called Cassini and I know exactly what it smells like. Unfortunately, the perfume I received from fragrancenet.com was nothing like the original I have. The scent was completely different and the color of the liquid was a dark brown, which was not what I was expecting. The perfume also did not last very long, only about an hour, which was disappointing.

To make matters worse, the bottle had the word "Elixir" on it, which was not mentioned on the website. I tried to contact the company via email, but did not receive a response. I also left a review on their website, but it never appeared.

Overall, I am extremely disappointed with my experience with fragrancenet.com. Their products did not meet my expectations and their customer service was lacking. I have learned my lesson and will not be purchasing from this company again.

I recently placed an order on FragranceNet and the process was pretty easy. However, I did encounter some issues with the shipment. The package was ready for pickup the next day, but it sat for two days before being picked up by Fed Ex. I live in KY and the package was supposed to arrive in about 2-3 days, but it ended up being sent to St Louis MO, which is over 5 hours away from my location. The package has not had any updates since 10:47PM yesterday, and I am a bit worried about its whereabouts.

I noticed that the last two stops for my order showed notes about sending it to a local post office and allowing 2-3 more days for delivery. I tried to contact FragranceNet's customer service department by phone, but I was on hold for over 15 minutes with no answer. I then tried to chat with a representative on their website, but I was kicked out before a rep came online to help me. I have sent an email, but based on some reviews I have read, I doubt I will hear back from them.

I am also a bit concerned about the quality of the product based on some reviews I have read. Some customers have reported that the products they received were not of good quality, and it may have been better to buy a knockoff at a Dollar Tree. This is my first and last order with FragranceNet, and I hope that I at least receive my order. I don't want to have to pursue any other source to get this settled, but there are definitely other options to consider.

Overall, I am disappointed with my experience with FragranceNet. The shipping process has been a bit of a nightmare, and their customer service seems to be lacking. I hope that they can improve their services in the future to avoid these kinds of issues.

I gotta say, I was pretty disappointed with my experience with FragranceNet. I mean, I get it, things can take a little longer to arrive these days, but my order took over two weeks to get to me. I tried to cancel it a couple of times because I was getting antsy, but they wouldn't let me. So, I waited and waited and finally, my package arrived. I was excited to try out my new Clinique foundation and blush, shampoo, and makeup sponge, but when I opened the box, I was in for a rude awakening.

The foundation was supposed to be vanilla, but it was this weird dark orange color. And when I opened the bottle, the contents were oily and had this funky smell. It was really gross. And the blush wasn't much better. I ordered Sunset Glow, but what I got was this dark brown mess that looked like it had already been used. I mean, just look at the photo I took!

So, I contacted FragranceNet to get a return authorization number, but the agent I talked to wouldn't give me one because I had opened the box and the makeup bottle to check the contents. Apparently, returns are only allowed if the packages are unopened. What kind of nonsense is that? I mean, how else am I supposed to know if the products are any good?

Honestly, I wouldn't recommend this company to anyone. They don't seem to have very ethical business practices, and their products are clearly not up to par. I used After Pay to make my purchase, and I'm definitely going to be contacting them to let them know who they're dealing with. Save yourself the trouble and shop somewhere else.

I purchased a few weeks ago. I screenshot as I proceeded. After placing my order I noted a billing discrepancy. I contacted the company repeatedly until I reached a manager. I provided the screenshots. I advised not to ship until the billing was corrected. The manager said she'd get back to me but never did. In total the adjusted the invoice twice after I ordered. They originally charged me over 50% more than I agreed to. They shipped it without correcting to the agreed and advertised pricing. They then adjusted the billing at 20% more than I agreed to without my knowledge. The original pricing I agreed to converted to according the their chart at $119 US. They charged me $183 US. The $147 CAD agreed to was factually charged to me at $233 CAD. FragranceNet made zero effort to fix the fraudulent billing to the advertised and agreed price. I reported it to my bank and they are investigating it as fraud! I had to get a new card to avoid further misuse by FragranceNet in future. They are sadly not reputable.

I recently had an experience with FragranceNet that left me feeling frustrated and disappointed. I received an email notification that my order had been delivered, complete with a tracking number that indicated it was sent via USPS. However, when I clicked on the link provided, I was taken to a FedEx tracking page instead. This struck me as odd, but I didn't think too much of it at the time.

Despite being home all day, I didn't see any delivery trucks come down my long gravel driveway. Still, I decided to check my mailbox and the surrounding area just in case. Unfortunately, I couldn't find my package anywhere. I reached out to FragranceNet for assistance, but their response was less than helpful. They simply told me to wait a week and see if the package turned up, without providing any additional information about what they would do to resolve the issue.

Feeling frustrated and unsure of what to do next, I decided to call FedEx for assistance. Unfortunately, they refused to help me since I wasn't their direct customer. This left me feeling even more helpless and unsure of how to proceed. Ultimately, I decided to contact my bank and request a chargeback in order to get my money back.

Overall, I was disappointed with my experience with FragranceNet. While I understand that delivery issues can sometimes arise, I was hoping for more assistance and support from their customer service team. Unfortunately, their response left me feeling frustrated and unsure of how to proceed. As a result, I cannot recommend this company to others.

I was a loyal customer of FragranceNet for a long time and I was always satisfied with their products and services. However, my recent experience with them was a complete disaster and it was my FINAL order with them. I placed an order on November 18th, and according to the tracking information, the package was shipped and out for delivery on November 24th. However, to my dismay, the package never arrived and the USPS tracking information did not show any delivery confirmation.

I was very disappointed and frustrated with this situation, so I decided to email FragranceNet on December 2nd to inquire about my missing package. To my surprise, they responded quickly and offered me a credit or a replacement shipment. I opted for a replacement shipment and was hopeful that the issue would be resolved soon.

However, since December 2nd, I have not received any information about the replacement shipment, and my numerous emails to FragranceNet have gone unanswered. This lack of communication and customer service is unacceptable, and I am very upset that they are not responding to my emails. To make matters worse, I am receiving read receipts on my emails, which only adds to my frustration.

I tried calling their customer service line, but it was useless as I only received a message saying that their reps are too busy to answer calls and that I should use the website to track my order or contact customer service. This is not the kind of service I expect from a company that I have been a loyal customer of for so long.

As a result of this terrible experience, I have initiated a claim with my credit card company to get my money back. I would advise anyone to STAY AWAY from FragranceNet.com, as their lack of communication and poor customer service is unacceptable.

I am extremely disappointed with my experience with FragranceNet. I placed an order for perfume on January 21st of this year, but unfortunately, I have yet to receive my order. When I contacted their customer service team, I provided them with all the necessary information, but they claimed that they could not find any record of my order. This is simply not true, as I have proof that I made a purchase on their website for $74.08.

The customer service agent I spoke with suggested that I contact my bank to resolve the issue. I followed their advice and my bank called FragranceNet, but they were repeatedly transferred from one person to another without any resolution. Eventually, my bank provided me with a printout of my purchase, which clearly shows that FragranceNet took $74.08 out of my account.

I am frustrated and upset that FragranceNet has taken my money and failed to deliver the product that I ordered. All I want is the perfume that I paid for. I have worked hard for my money, and I expect to receive the products that I purchase. It is unacceptable for a company to treat their customers in this manner.

I have tried to resolve this issue by contacting FragranceNet multiple times, but they have not been responsive or helpful. I feel like I am being ignored and disrespected. I do not want to have to resort to extreme measures, but I will not hesitate to escalate this issue to someone in a higher authority if necessary.

In conclusion, I urge FragranceNet to pay closer attention to their customers' needs and concerns. They need to take responsibility for their mistakes and make things right for their customers. I hope that they will take my feedback seriously and work to improve their customer service in the future.

I had a really bad experience with FragranceNet. Honestly, I wouldn't recommend them to anyone. I ordered some perfume a few months ago and I'm pretty sure it wasn't authentic. To make matters worse, I started receiving a magazine subscription that I never even ordered! I called up People magazine's subscription department and they told me that the subscription was placed through M2Media Group and FragranceNet. I had to contact CancelMag.com to get rid of it, but it was a total nightmare. I tried reaching out to CancelMag through a postal address, an email, M2Media Group, People Magazine, and FragranceNet, but it was like talking to a brick wall. It was so frustrating! I made it crystal clear that I didn't want the magazine, never ordered it, and wanted it stopped. But it was like nobody was listening to me.

I'm never going to order from FragranceNet again, and I've already warned my family and friends about this scam. I'm always really careful about not allowing my details to go to third parties. I always click that box saying I don't want any crap sent to me or my info given out. I'm also really careful about pop-ups and add-ons that they try to slip in. But from what I've read online, a lot of people are getting the same thing from having placed orders with FragranceNet.com. It's really frustrating and it better be the end of it. I don't want to see any more of these scamming companies!

This establishment seems to have 2 names fragrancenet.com or fragrance.com it took some time for them to send the order when the order came the perfume smelled really bad like some type of chemical The perfume stung my skin a little it seems that these perfume sellers have been using some type of chemical in their perfumes. Fragrancenet.com and our fragrance.com also 1 of the perfume was in a different type of travel size it was not a slim vile it was in another type of spray thing with The name of the perfume on the sticker. They only gave me the choice to return the perfume but if I was to return it I wouldn’t not be justified because I would have to pay shipping and handling plus the weight of the perfume to be sent back that means that I do Not get my money back maybe only 20% of what I paid so that’s not an option for me. I would like for them to send me all expense paid perfume or 75% on a new perfume of my choice.

Not received an order placed on 18th December for $100 FragranceNet.com order # [protected]. I didn’t realize free shipping would be by OnTrac who claim they have delivered without having done so on the 24th . I requested an investigation on OnTrac and they just say they have delivered when they have my . I haven’t received it and there are no replies from FragranceNet’s email helpline . I have had many good order fulfillments from them in the past - so this is a nasty surprise

My order number was [protected]. In the box was the two EXTRAORDINARY perfumes but did not say anything about the other perfume I ordered and paid for.

If this was just a partial delivery there should have been something telling that this is just a partial.

Please let me know if I will be getting the rest of my my order.

My christmas gifts not coming was an embarassment. Even worse since the order is incomplete. Please let me know something. My name is Jo Ann Burrell - 147 Billandrea Lane, Conroe, TX 77304 and my phone number is [protected]. PLEASE LEAVE ME A TEXT. or an email [protected]@gmail.com.

Ordered Lutens La Fille de Berlin on 9/22 at Fragrance Net. Then Lutens official website dropped price so I tried to cancel my fragrance net order after it has been stayed in the warehouse 3 days without shipping. They rejected and shipped immediately. I got the two orders on the same day. The FN one does NOT smell right. The one I previously got as a smple from Lutens and the one I got this time (with a limited bottle) is the same with rose aroma But the FN one smells like ALCHOL! It brought me strong headache. Strange color as well! The true one from Lutens official website has a brownish red look while the FN one looks like strawberry red. Definitely fake!

I recently purchased from Fragrancenet for a birthday gift for my fiancée, as I have been doing for the past year. Which has always been a simple a quick process. This time has been HORRENDOUS.

Placed my first order August 24th 22', order total $224.69CAD after 5 days of no response or change in my order I reached out to find out they had reversed my order $224.69CAD without telling me why.

They said my billing address wasn't the same as the card. (None of the info was different from the last several orders). So I said okay, I changed my info on my file and card and re-ordered August 30th 22' to find out they removed an item upon checkout. Order total $144.21CAD. So I reached out not even a minute later and they sent a refund of $136.2CAD. Before realizing this I had already placed an order for the exact same items I originally purchased for $226.26CAD. An additional $2CAD but I dismissed it.

Reached out to customer support about the second cancelation being off by $8CAD for them to tell me it had to do with exchange rates etc. Asked for itemized receipts and exchange rate info the day of the purchase because I couldn't believe a refund after 3 minutes could result in a loss of $8CAD in that time and because I had cancelled in the past and this had never happened, I wanted to verify the claim.

They then proceeded to tell me they DO NOT give receipts and that my confirmation email is the only receipt given.

Moments after receiving this email, my order was cancelled for no reason of my knowing and I was given $224.26CAD for my order that costed me $226.26CAD. This is my last time ordering from Fragrancenet since it seems as if there's 0 customer service and what seems to be extremely unethical behavior. They stole my money, dragged the issue on after spending 100's of dollars with them not only for this order but orders in the past aswell. This is not how you treat customers.

I ordered from this site as it had plenty of good reviews. I contacted customer service because my shipment was delayed by 2 weeks in which they responded in a rude manner telling me I have to wait a certain about of days to contact them. My package said delivered but I could not find it anywhere, I went to my neighbors and they didn't receive it either. I emailed customer service once more and all they said was " Your tracking number is xxxxxx and it showed delivered. Thank you for shopping with us." I wasted over 150$ and now I will have to dispute with my credit card company due to their lack of customer support.

Fake perfume. Googled and found a couple of websites that compare fake to real...Screaming red flag, packaging box had no logo. Gold metal coil coming off. Perfume has been watered down. I have tried the REAL Jadore here in Canada, I regret why I ordered from Fragrance Net. Lesson learned, read reviews before ordering. We have Fragrancebuy here, who are legit.

FragranceNet offer no apologies for selling FAKE products and exploiting innocent buyers. In fact, if anything, they take pride in doing so. It is so shameful, that in broad daylight, a business like this has a licence to run, to steal.