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FragranceNet Customer Service Phone, Email, Contacts

FragranceNet
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1.6 11 Reviews 71 Complaints
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FragranceNet complaints 71

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7:11 am EDT

FragranceNet the perfume was not real and there was no scent because it was just like water

I had purchased euphoria eau de parfum spray 3.4 oz for women and paid 46.14 dollars for an anniversary present. The perfume was not real and there was no scent because it was just like water... This company is a fraud and do not buy from it. I thought I was saving money but instead end up losing everything and had to scramble to get another gift. Don't ever buy from fragrancenet.com.

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9:51 am EDT
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FragranceNet selling unauthorized products

I recently bought a re-fill of alien and it turned my skin a strange shade of pinkish - purple as well as the my carpet! Also, the scent was off - and only lasted about 15 minutes! I contacted theirry mugler and they informed me that frangrance.net was not authorized to sell thier products. Hmmmm. Wonder what that was was in that bottle?

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Confideme
, US
May 03, 2010 8:36 pm EDT

I believe that the Bvlgari Perfume I purchased was a fake. I've bought this fragrance before from Macy's so I know what the original looks like. The bottle wasn't frosted nor was the cap sealed in gold. I looked it up online to see if the bottle had changed and the answer was no!

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A
9:10 pm EDT

FragranceNet I have ordered from them in the past, but I am afraid this my last order to them

On dec. 7, 2009, I ordered some tea rose perfume, which was to be shipped with in 4 to 7 business days! Today is dec. 22, 2009, so I contacted fragrance net. They said they could not verify my address [even though they've shipped to me before] without the customer service phone number from the back of my credit card.

I provided that, then asked why no one had contacted me? I was told that 3 emails had been sent and I had ignored them all! My spam filter clears fragrance net and I have received no communication from them! They tell me it will take 24 hours to verify the phone number then 5 to 7 shipping days before I get my order!

I have ordered from them in the past, but I am afraid this my last order to them! Providing, of course, that it ever arrives.

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7:15 pm EST
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FragranceNet sell fake parfume

I was shocked by the cheap prices so I bought some perfume. Ive heard other complaints that they send impostor perfumes, but I *think* mine is real. However, some shoppers discount made a $12 charge to my phone, shortly after the purchase. If you get a charge under the phone number [protected], call them up within 30 days! If you do not, they will continue to charge you, claiming that you signed up during your fragrance purchase.

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9:48 am EST
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FragranceNet awful customer service

On dec. 7, 2009, I ordered some tea rose perfume, which was to be shipped with in 4 to 7 business days! Today is dec. 22, 2009, so I contacted fragrance net. They said they could not verify my address [even though they've shipped to me before] without the customer service phone number from the back of my credit card.

I provided that, then asked why no one had contacted me? I was told that 3 emails had been sent and I had ignored them all! My spam filter clears fragrance net and I have received no communication from them! They tell me it will take 24 hours to verify the phone number then 5 to 7 shipping days before I get my order! I have ordered from them in the past, but I am afraid this my last order to them! Providing, of course, that it ever arrives.

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6:43 pm EDT
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FragranceNet produce never show up

Order make on 07/25/09, credit card charge on 07/27/09, since then then I contact them at the phone four times! And send them six emails! First they said the package was damage and I have to contact them to resend the package! How come they didn't reship the package?
I contact them by email and I talck to them at the phone on 08/07/09 and they said they gone a resend the package! They didn't! No shipment trucking #, no emails nothing...
I contact them by email and call them again on 08/14? 09, and I speak at the phone with tonny (this is how she introduce herself), and she said for shore I am gone receive a shipment conf number in 24-48 hours... Still nothing until today 08/17/09.

They lie to me
0 customer service
Package never show up
Credit card charge on 07/27/09, until today 08/17/09 no package, no ship. Con. Number, nu refund... Order # 4801800

Best regards
Gabriel gheorghe

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4:12 pm EDT
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FragranceNet rip off

I purchased a bottle of burberry cologne for my spouse for christmas. It arrived on time, but it was a imposter. The product is a fake. Also, I noticed a charge for $12.00 from shopper's village on my credit card statement. I have been charged $12.00 since december 2008. When you put in your e-mail for a coupon you "sign up" for this service. Huge rip off! Will never shop there again!

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Pennylucy
, US
Apr 18, 2016 3:41 pm EDT

My husband bought 2 differant kinds of purfum for me, but when I recieved it, the first set of minis was men colones, not good, the my second order, came in, and they sent out the wrong one, I called spent over 6+ hours on the phone, they said I will send out return labels for first order, got and returned, my second order, it took them over 2 months to send a return label, then they said we can't give you your money back, but will give you money or gift card, we'll never got it, then on [protected] I called, the lady that was on the phone needs to get fired, she was screaming at me and at my husband calling us liters, after I get my money card from them I will not every buy from them again, they are a rip offcompany

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Kerrybing
, US
Dec 29, 2015 3:28 pm EST
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Order men's cologne and they never shipped it called FedEx Shipping about it and they said that they never got the package from the seller . I tried to call but no answer and I tried to inquire about my shipping and no answer. I think I have been ripped off. Can't get a refund no one answer's the phone.

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J
5:35 pm EDT
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FragranceNet selling used bottle

I am not sure if the company profile states if they are selling used perfumes or not,... But they do sell used bottles. I got mine d&g men perfume and the box was wrinkled all over and mostly the pump/plunger what ever that name is had someone else's finger print all over,, and the bottle was not even full.. I mean you can tell just by looking at the bottle it is not brand new bottle. They allow me to return the item minus the shipping fee.. Will never but from them..

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Alex.K
, US
Dec 26, 2009 11:44 pm EST

I have finally got refund.
The cologne they sent to me was fake, I can tell right now for sure.
Just look on the pictures how they cut something and tape with small white stickers.
I just bought the same cologne from major retail store and the cap on the bottle have a different color.
You can tell if you see both of them that one is fake and it smell different, now it lasts couple days, as it should...
Somebody should report about these guys.

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Alex.K
, US
Nov 22, 2009 1:13 am EST

I recently ordered Armani di gio cologne and the box looked used, had someone else's red finger print all over.
Also noticed that small piece of box was cutted and then taped with white sticker. Smell lasted for about an hour.
I have returned it. Would never buy from them

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F
4:15 pm EDT
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FragranceNet fraud and scam

Had purchased angel and paid 100
Dollars for a mothers day present.
The perfume was not real and had lost the
Scent in 10 minutes... This company is a fraud and do not buy from it. They gave me such a hard time the customer service and not responding to any of my emails... I am so dissappointed as I have been using thierry mugler products for years and totally dissappointed.!

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Empire Scam
, US
Apr 13, 2022 11:35 pm EDT
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I've purchased from this reseller, more than 5 times in the past. Recently, I ordered Fahrenheit and IMMEDIATELY knew it was FAKE faux bogus counterfeit. See attached photo where the AUTHENTIC bottle is on the left. Fake bottle attributes (1) spray nozzle is different, (2) fragrance is weak AND different, (3) Wording on front in a tightly-spaced font, (4) glass bottom is thicker AND curved on edges inside where contents reside, (5) wording on the rear describing combined scents does not exist on ANY year's worth of purchases.

I called FragranceNet to complain and requested a FULL REFUND but was D E N I E D. This is 100% UNACCEPTABLE, especially, for such a PREVIOUSLY-trusted name in reselling colognes and parfumes.

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RandyT1969
Southaven, Mississippi, US
Sep 15, 2021 12:27 pm EDT
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109% weak & fake! DONT BUY! The smell last as bout as long as u put it on

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Vez
, US
Jan 13, 2016 2:06 pm EST

I was about to place an order with Freagrance.net when I decided to read th reviews. All of them were positive and all were written about 3 months apart. (Fishy) So, I read more reviews about diffrent fragances from time tested (old) scents to newly released scents and all of them had been written between early 2014 tuntil now. I have to call Bull**** on this company. Do not shop here!

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5:16 pm EDT
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FragranceNet shady website

I was shocked by the cheap prices so I bought some perfume. Ive heard other complaints that they send impostor perfumes, but I *think* mine is real. However, some shoppers discount made a $12 charge to my phone, shortly after the purchase. If you get a charge under the phone number [protected], call them up within 30 days! If you do not, they will continue to charge you, claiming that you signed up during your fragrance purchase.

Very shady website. Wont use again.

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9:40 am EST
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FragranceNet been charged, no product

We placed an order from england for a 50ml dolce vita. Paid through pay pal, they say we have paid, the bank says we have paid but frangrancenet.com say we haven't! Pay pal say they have the funds as far as they are concerned fragrancenet.co need to act. But they simply say they don't have the money from us, yet they have. On to a losing battle, so lost £45.00. Please dont order from them, you might as well throw your money away. They take your cash then plead ignorance. Steer well clear.

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Robert Perl
, US
Jul 22, 2023 6:44 am EDT
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I ordered this perfume Order [protected] and package came without perfume in it. Clearly box had been tampered with because it was put together with a plain strip of scotch tape.

We tried to call by phone, but nobody answered.

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DHilts
Hertford, US
Jan 28, 2023 9:05 am EST

Purchased this perfume and date of manufacturer was 7/26/2017! Almost 6 years old! Received this on 1/19/2023. Was never told that this company was selling out dated/old fragrance.

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Rayssa Antunes Franco
, US
Dec 26, 2022 10:30 pm EST

I bought several hair products, which I already had at home. The products have different texture, smell and pots. This is a counterfeit product. Sebastian brand hair products.

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Nattymasy9
, US
Dec 24, 2022 10:06 am EST
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I ordered for the first time. They charged my bank twice, and i received one payment back but the order was finally shipped after was promised the 17th but says it was delivered to my address yesterday but it was not i don't even know what address they sent it to. I have tried customer service and nobody answers me.

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Kimd0311
, US
Nov 26, 2019 4:51 pm EST
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This is a compliment to Lori of your customer service dept. She assisted me in looking for my order because I didn't have the tracking information. She didn't give up and kept finding ways to help me until she found the order and gave me the info I needed. Thank you, Lori, for your help. Thank you, Fragrance.net for having her. She's a gem!

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Jacky puga
, US
Jun 30, 2019 10:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello I. Buy the two perfumes in I'm not receiving my order Im leaving for vacation when I'm come back I'm no receive my order [protected]

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About FragranceNet

Screenshot FragranceNet
FragranceNet is a leading online retailer of fragrances, skincare, makeup, and haircare products. With over 20 years of experience in the industry, FragranceNet has established itself as a trusted source for high-quality products at affordable prices.

The website offers a vast selection of products from top brands such as Calvin Klein, Dolce & Gabbana, and Versace, as well as niche and hard-to-find fragrances. Customers can easily navigate the site to find their favorite products or discover new ones with the help of detailed product descriptions and customer reviews.

FragranceNet also offers a range of skincare, makeup, and haircare products to help customers look and feel their best. From anti-aging creams to hair styling tools, the website has everything customers need to complete their beauty routine.

One of the standout features of FragranceNet is its commitment to customer satisfaction. The website offers a 30-day return policy and free shipping on orders over $59, making it easy for customers to shop with confidence. Additionally, the website has a customer service team available to answer any questions or concerns customers may have.

Overall, FragranceNet is a reliable and convenient online retailer for all things beauty. With its extensive selection of products, competitive prices, and commitment to customer satisfaction, it's no wonder why it has become a go-to destination for fragrance and beauty enthusiasts.

Overview of FragranceNet complaint handling

FragranceNet reviews first appeared on Complaints Board on Dec 18, 2008. The latest review Parcel return on perfume and lotion was posted on Oct 11, 2023. The latest complaint No product was resolved on Apr 29, 2014. FragranceNet has an average consumer rating of 2 stars from 82 reviews. FragranceNet has resolved 11 complaints.
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  1. FragranceNet contacts

  2. FragranceNet phone numbers
    +1 (800) 727-3867
    +1 (800) 727-3867
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    United States
    +1 (631) 582-5204
    +1 (631) 582-5204
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    International
  3. FragranceNet emails
  4. FragranceNet address
    900 Grand Blvd, Deer Park, New York, 11729, United States
  5. FragranceNet social media
FragranceNet Category
FragranceNet is related to the Perfumes and Fragrances category.

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