Scentbird
reviews and complaints

Scentbird is great. They already have a huge selection of designer fragrances to choose from. They also have a select number of niche and independent fragrances to choose from. Their selection of niche is growing also. Either way you can check the website to see the selection they have and are transparent with what they have. I haven't had a single problem with the subscription so i haven't needed the customer service but if it is as good as the service is then you can't go wrong. If you are a frag head and do not have this subscription just go ahead and make the plunge. It is worth it. It is an easy way to check out some fragrances before buying them at discounters. If there is a frag out there that you do not want to blind buy and get a full bottle for 2 or 3 hundred dollars, check the frag list. They may have it and if they don't they may be getting it soon. In my short time they added Aventus, Parfums de Marly, Byredo just to name a few.

I love this subscription. It's convenient, comes straight to your door so I don't have to spend hours at a store trying out perfumes. You get a sample big enough for a month but smaller than those bulky bottles. Most are inexpensive to try out. It can also make a great gift. I've given a few and so far everyone loves them. They have a bigger selection of perfumes than the stores I go to. I am very sensitive to perfumes and so I was very happy to find one that I enjoy and am not allergic to. It's called: Saoia asian unicorn from sanctuary. I would have never discovered this without scentbird.

Their website is easy to navigate. I love the descriptions of the products, where it comes from, what's in it etc. I like that they also refer to other similar perfumes if you like one in particular. They even send you a little card with the details of the perfume you ordered.

Overall a great company. I am very satisfied and will continue for a while with them.

First of all of you have allergies to particular scents this is the ONLY way to go.

I have allergies. Certain scents give me migraines, others are not compatible with my body chemistry.

Name brands! Need I say more?

Returns are a breeze! What you think smells absolutely lovely at the perfume counter can sometimes be a bomb when you get it home. Then you are left with a $50-$300 bottle of cologne, perfume, or eau de toilette that will stay on your dresser forever.

With Scentbird, all that is over. You take the quiz, then read all about the scents. Myself, I am a citrusy, light/white flower, herb lover. I pick fragrances that cater to this. One of the scents I absolutely love is "unisex". I never ever thought about using a unisex fragrance before, now it is my sunny when it's gloomy/rainy day scent.

Another thing I love is the colored cases.

Just try it once. What have you got to lose, or better yet think about how many scents you can buy with what you would have spent on one bottle.

Having recently spent way too much money on a perfume that turned out to smell far too bad for the cost I was ecstatic to try out Scentbird! The idea of having a monthly sample of designer fragrances delivered to my door each month seemed too good to be true! Instead of paying full price for a scent I might hate, I'm able to wear different scents for as long or as little as I need too (well at least until the sample is gone, which is a 30 day 0.27 oz supply) to decide if I like it or not. When you first sign up you take a scent profile quiz that helps tailor scents to what you might like and then as you try the various scents you can review them and, based on your reviews, Scentbird will make suggestions for you. So far it's been a really fun way for me to try before I buy without feeling that buyers remorse! If I have one complaint, I would say that the shipping times can be a bit long from the time you place your order, to it actually arriving at your door but, other than that I've been very pleased.

I really think Scentbird is the perfect subcribtion site for anyone looking to try out different perfumes, they have a budget for everyone as far as getting a scent every 2 or 3 months, doesn't just have to be monthly, so far I have loved every scent I have chosen but I do really take the time to read about the scent and reviews also I base it off other scents I own or have liked before. Recently when I upgraded to 2 items a month I was charged immediately which I thought would happened the following month since I had already paid for the month I was in but thankfully when I contacted Scentbird they let me know that for the next month I obviously wouldn't be charged again and they were very helpful, professional and kind about the situation, they contacted me within 2 hours of sending an email which I was actually shocked so I really do think they appreciate and care their customers and concerns, I will definitely be ordering from Scentbird as long as they keep having amazing scents which I'm sure will never be a problem

I am a new subscriber to Scentbird. I don't know which fragrance smells good on me and I don't want to buy expensive bottles trying to find one that does. I was apprehensive after googling reviews of this subscription service but decided to try it out for myself. I placed my order choosing 2 bottles (one for me and one for my husband), received an email saying to choose and confirm my choices within 24 hours or they choose for me (seems reasonable). I received an email saying that my order was expected to arrive on a date and it did not arrive that date. Looking at the shipping tracking it had an odd route/reroute and did arrive 3 days later than the first estimated arrival date (not perfect, not bad).

These reviews spoke about broken bottles, 1/2 empty bottles, etc. The bottles I received were full, came in cardboard containers which were enclosed in a bubble wrap package (seems well packaged to me). It arrived with the free dispenser (1) in a velvet bag and product information cards. Please see photos. Other than the few days delay, everything seemed good. I liked the scent I chose, hope my husband likes his and am looking forward to next month's choices which I've already selected and saved.

I love the fragrance options and the flexibility of their ?cue'. It's a monthly subscription, but you have the option of skipping a month, or two, or buying the whole cue, which can be as long as you like. You can buy as many individual products as you like to add into your monthly box as well. You can pay for three months and have them delivered monthly, and choose one, two, or three items at a time per month in your subscription box and get a discount for each level. You can choose which scents you would like in your cue, or complete the scent profile and get and get an idea of what you would like best on you. You can rate their scents individually and read other scent ratings. The only downside is that if you don't understand the note profile of a particular scent (I. E. woody, earthy, floral, vanilla, etc) you wouldn't be able to understand the actual description of the scent until you smell it. On the upside, they sell other products including face, personal, makeup, and candles. They have special items to purchase. Most items are only $14.95, as most are the sample size, though some are up charged if they are premium products, and they do offer some full size products. Their shipping and packaging is great as well. You can access them via website or app from your iPhone.

I really love Scentbird! I adore designer fragrances, but just the thought of plunking down $150 or more for a perfume I'm not sure will live up to my expectations is daunting.
Scentbird gives me the ability to try out fragrances that fit my scent profile without spending an arm and a leg doing it. I also get to choose perfumes I've loved in the past in addition to the excitement of adding new scents to my perfume inventory. Sure, I've gotten scents that I really don't care for or won't ever wear, but the choice has always been mine to make. I've seen some people get angry with Scentbird when they hate a perfume they've received... but you need to remember, you are the one putting the scents into your queue, not Scentbird. So if you get something you don't like, you just need to choose something different next month. Hopefully you'll hit the jackpot and find a fragrance you truly can't live without. But until that happens, Scentbird gives you the ability to buy and use any perfume you want on their site for a very nominal price. It's a great service in my opinion and even though I may get some clunkers from time to time, most times I've gotten perfume that I've really enjoyed wearing. This was all because Scentbird gives me the ability to smell like a million bucks without having to spend big bucks doing it.

I can't log in to my account I don't mind scentbird but I wanted only one cologne and a skin pair product every month but I get 2 cologne instead I can't change my password or get logged in...it just sends you to the subscription page...no help it's so frustrating in canceling my membership.

Its fine if youre really into perfumes I guess, but I got two that they chose for me that werent even close to my taste so I decided to cancel. Theres no way to just cancel on the website, you have to email them. Groan. So I did email them and they try to sell to me more and say I have to email confirming that I want to cancel within 30 days. Really?! Imagine if I had missed that email! Gross. There are definitely better perfume subscriptions out there. Would not recommend this one.

I was so excited to try out Scentbird, and at first, I was really happy with my subscription. I even ended up ordering a few full-sized bottles of the fragrances that I really enjoyed. However, my experience quickly turned sour when I realized that one of my orders was missing a bottle, and another order was still processing more than two weeks after I placed it. I checked my account every day, but the date just kept getting pushed back further and further.

To make matters worse, there was no way for me to get in touch with anyone at Scentbird except for sending an email to their customer service department. I waited five days for a response, and when I finally got one, it was completely incoherent and didn't address any of my issues. They just gave me tracking information for the delivery that I had already received, and didn't even mention the missing bottle or the order that was still processing.

I tried emailing them again, but I still haven't heard back from them. It's really disappointing to see that this company doesn't seem to care about their customers at all. I would have been a loyal customer if they had just put in a little bit of effort into their customer service, but now I'm going to cancel my subscription and try a different company. I'm even considering making a complaint to the BBB.

Update: I received a canned response from Scentbird, but I'm not going to waste my time chasing them down on social media for help. I finally found out that my first order isn't even coming because the perfume is now out of stock. The missing bottle is supposedly on its way to me now, but I'm not holding my breath. I still stand by my original review that this company is not worth the headache until they start taking their customer service seriously.

I was initially excited to try Scentbird to start learning more about perfume and to hopefully find some scents that I liked. Unfortunately, my Scentbird experience started out poorly and only gradually got worse. I personally found the scents to be unremarkable and disappointing, but I admit that it could be a personal thing.

From the get-go, monthly subscription items were shipped inconsistently and were often late. One of my packages also got lost, and it took about 5 days to get the situation resolved and a replacement sent. Apart from the promotional travel cases that may be included, the packaging is extremely poor. It's hard to tell if tubes are locked or unlocked, cartons are flimsy, and at one point, about 35% of one tube leaked all over my desk.

Despite not having any other scents selected and lined up, Scentbird still pushed another scent through the next month. Granted, I was willing to let this one slide because yeah, it is a subscription service and I should have known better. However, the scent did not match my profile for preferred scents and was clearly just something they were promoting/hawking at the time.

The straw that broke the camel's back was when I realised you CANNOT CANCEL YOUR SUBSCRIPTION ON THEIR SITE and you have to EMAIL their support to get it cancelled. I'm absolutely baffled by this, especially since whenever you email, you get an automated message saying that they are "backed up" in emails and will respond in around 3-5 business days. This is completely unethical and a predatory anti-consumer practice that I have NEVER seen on any other subscription service that I have joined. It speaks to the lack of faith that the CEOs have to their own product by making it difficult for people to leave so that they are forced to either go the extra mile to cancel or hopefully will stay subscribed. I absolutely do not recommend this service and emphatically discourage people from trying it out. It's just not worth it.

When I first signed up for Scentbird, I was so excited to get my hands on some new perfumes! I picked out my first scent and eagerly awaited its arrival. But when it finally came, I was a little disappointed. The vial was so small, and for $16 a month, I expected a little more. But I figured it would last me a while, so I decided to stick with it and update my subscription to every three months.

I got an email confirming my subscription change, and a few weeks later, I decided to order some samplers. But when they didn't arrive after 15 business days, I started to get worried. I reached out to support, but they didn't respond for a whole week! When they finally did, they told me that my order had already been delivered. I was so frustrated, but I eventually got my order.

A few weeks later, I got an email from PayPal saying that I had been charged for my subscription. But when I checked my account, I saw that my subscription had been reset back to monthly! I never got an email about this change, and I was so upset. I was having car troubles at the time, so it was not a good time for me to deal with this. I contacted support and asked them to cancel my order, but they said it had already been placed and there was nothing they could do. I even put in a ticket with PayPal, but they told me that I had agreed to a subscription service and pre-authorized the purchases.

I was so disheartened to know that I had been screwed over, and it was all my fault. But things only got worse from there. I got an email asking me to review a delivery, but when I clicked the link, I found out that my account had been flagged and locked for fraudulent activity! Since I had reached out to PayPal over this issue, they had locked my account and I wasn't allowed access to the site at all.

Honestly, I wouldn't recommend Scentbird to anyone. Yes, the perfume smells great, but their shady actions and horrendous customer service really take away from the whole experience. It's just not worth the hassle and frustration.

I stumbled upon Scentbird, an online fragrance subscription service, after reading a blog post about it. Intrigued, I decided to blindly subscribe. The website was easy to navigate, and I appreciated the amount of information provided about each scent along with helpful recommendation tools. I ended up placing an order for a scent and face cream, and although it took approximately 5 days for my order to ship, it was still within their stated guidelines.

Unfortunately, when the delivery date passed with no package in sight, I began to worry about this company's legitimacy. I took to researching Scentbird and discovered concerning reviews on the Better Business Bureau and other websites. With my doubts mounting, I contacted customer service. To my relief, I received a prompt response assuring me that if my package was lost in transit, they would provide a replacement. The following day, the customer service representative reached out to let me know that they had sent a replacement order my way.

When the replacement arrived a few days later, I was thrilled with the contents. The scent was undoubtedly genuine and not stale, and the face cream was more substantial than I had anticipated. I cannot thank Pat G., the customer service agent who assisted me, enough. Pat put to rest any doubts I had about this organization's legitimacy and even ensured that I was taken care of. Thanks to Pat, my worries about continuing my subscription have vanished, and I eagerly look forward to receiving my April 2020 shipment.

In summary, while my initial experience with Scentbird was not seamless, the excellent customer service and quality products they provide have more than made up for any issues I encountered. Those looking for a unique and enjoyable way to discover new fragrances should consider giving Scentbird a try.

If you are in the market for a new fragrance subscription service, we suggest you look elsewhere because Scentbird is far from perfect. While they offer a wide variety of designer and niche fragrances to choose from, their customer service and logistics leave a lot to be desired.

First, let's talk about their customer service. If you have a question or issue, you are pretty much on your own. They only offer basic FAQs on their website, and if you need further assistance, you must submit a ticket. Unfortunately, their response time is slow, and even when they do respond, they typically provide little to no help or solutions.

Now, let's discuss their logistics. If you were hoping for timely and reliable deliveries, think again. They charge you on the 5th of each month, but when they ship your order is anyone's guess. In fact, it often takes over two weeks for them to even send out your shipment. Once it's shipped, it can take up to 15 days to arrive, which means you could be charged for the next month before even receiving your current order. Plus, their advertised processing time of 10 days is clearly not accurate, as many customers have reported waiting much longer.

But even if their customer service and logistics were up to par, their pricing is questionable. At $14.95 a month, they offer one 8 ml vial of fragrance. This breaks down to $1.83 per ml, which is almost four times the average cost of most colognes at 50 cents per ml. So not only are you waiting ages for your shipment, but you're also overpaying for the product.

In summary, we recommend avoiding Scentbird and finding a fragrance subscription service that values their customers and provides timely, reliable deliveries at a fair price.

Scentbird, a fragrance subscription service founded by a talented entrepreneur, has been receiving praise from several business circles. However, it appears that the company's popularity does not guarantee the efficient delivery of its products. Scentbird recently moved to a larger warehouse, which has caused delays of over two months for customers who subscribe to their service. What's more perplexing is that one-time orders are subject to the same delivery timeline as subscription services. Customer service, which is an essential aspect of any business, is also lacking since Scentbird does not provide a phone number to get in touch with them. This absence might prevent having to handle customer complaints, but it definitely has not stopped them from billing people's accounts within seconds. It's a business model that seems to work for Scentbird, which does not produce an output of goods that matches the revenue that enters the company. The only means of communication with Scentbird is through email. However, the responses are minimal, and it is frustrating to deal with a bot email reply. Another possible way to communicate with this company is through Facebook. However, this raises concerns about privacy and confidentiality since the inquiries about a personal purchase would be in front of an audience consisting of millions of people. Currently, some Scentbird clients are waiting for products that were ordered on 11/01/18 to arrive. However, it is December 13th, and there have been no replies to the many emails sent to the company. Due to the unfortunate circumstances, unhappy customers have reported Scentbird to the Better Business Bureau (BBB), where hundreds of others have also reported this company. Therefore, Scentbird should not consider a brief statement of a few sentences on its website as sufficient customer service.

Greetings readers! I'm here to share my experience with scentbird.com, a fragrance subscription service that I have been subscribed to for the past six months. Initially, I was thrilled with the idea of receiving new fragrances each month, and the ability to add them to my queue or purchase in full size. However, my experience with scentbird has not been without its disappointments.

Unfortunately, on three separate occasions during my subscription, I was promised a fragrance purchase, only to have it cancelled last minute due to a shortage of the product. Naturally, this was a major letdown for me, and I expressed my grievance through a previous review. Despite this, I had hoped that this would not be a recurring issue, as I had enjoyed my monthly fragrances and wanted to continue to support scentbird.

However, my latest denied fragrance was the final straw. I made the difficult decision to cancel my monthly membership and unsubscribe from their website, as I had promised to do in my previous review. It's unfortunate that this has been my experience, as I know that there are many other customers who have likely faced similar disappointments.

I felt compelled to write a follow-up review to my previous one, as I believe in the importance of sharing honest feedback and warning others of potential issues with a business. While I enjoyed my time with scentbird, the unpredictable nature of their fragrance availability is simply not worth the risk for me anymore.

That being said, I am still on the lookout for a reliable fragrance subscription service. Although it may cost a bit more, I am hopeful that I can find a company that values customer satisfaction and delivers on their promises. To all those who may be struggling with broken promises or broken hearts due to scentbird, please know that you are not alone. I hope that my review serves as a helpful warning to others seeking a trustworthy fragrance subscription service.

As someone who is passionate about fragrances and cologne, I was incredibly excited to try out Scentbird. The concept of having a queue of colognes to choose from sounded like the perfect way to get my hands on some amazing scents. However, after using their service for a few months, I must admit there are some significant issues that need to be addressed.

Firstly, the delivery of the product is quite problematic. The company charges your card at the beginning of the month, but it may take until the end of the month to actually receive your order. I was charged at the beginning of September 2020 and still had not received any delivery date or tracking information. This lack of communication is only compounded by the fact that the only way to contact them is through email. When I did email them, it took a week for them to respond, which is frustrating if you're excitedly awaiting a new fragrance. It can make you doubt if you'll ever actually receive your product.

Additionally, the lack of availability of certain fragrances can be disappointing. Even when you put something in your queue, there's no guarantee you'll actually receive it. This means that you have to constantly check the app to make sure there aren't any surprises or changes before they process your payment. It takes away from the excitement around trying new scents when you can't trust that you'll receive what you want.

Finally, there is the issue of using DHL for shipping. While this may or may not be a problem for some customers, it is well-known that they can have delays or other issues. It's disheartening to take a chance on a service that may be bogged down by unpredictable delivery.

All of these factors combined contributed to my decision to cancel my membership. While Scentbird does have a wide selection of fragrances, without a reliable delivery system or clear communication from customer service, it's no longer worth it to me. I'll be trying out one of their competitors to see if they can offer a more consistent and trustworthy service. Unfortunately, based on their reviews regarding the cancellation process, I'm a bit skeptical about whether or not cancelling my membership will be hassle-free. Once I've gone through that process, I'll be sure to update this review accordingly.

I am deeply disappointed in the service provided by Scentbird and feel compelled to share my experience with others. While I would have preferred to post my review on their website, I was unable to do so. Therefore, I will offer a more detailed explanation of my dissatisfaction here.

I first signed up for Scentbird in August of this year, opting for the $15 membership. While the shipping was slower than I would have liked, overall, I was satisfied with my experience. Given that the company was in the midst of moving, as advertised on their website, I decided to upgrade to the $25 a month plan at the start of September. The moment I initiated the upgrade, the funds were immediately removed from my account.

However, I did have one inquiry concerning my shipment date and attempted to contact customer service. To my dismay, it took nine whole days for Scentbird to respond to my inquiry. Despite my query not being fully addressed initially, I still felt optimistic about the situation at this point. Unfortunately, after I replied requesting an answer to my question once again, it took a further five days to receive a rude and curt response. Essentially, Scentbird dismissed my question and advised that my shipment date would be sometime in the middle of the month with no specific date provided. While I was displeased, I decided to wait it out.

Fast forward to September 25th, and my shipment has remained in a processing state since the 13th. This is nearly a month after they took the money from my account when I upgraded my membership. This wait is unacceptable, and I find myself feeling frustrated and disappointed in Scentbird's lack of customer service.

I will not be using their service in the future. As soon as my perfume arrives, I plan to cancel my subscription and move on to a more reliable provider. Moreover, I will caution anyone who will listen not to use this service, as my experience has been nothing short of terrible. Poor service has marred my experience and left me feeling cheated, unvalued, and disrespected as a customer.

Warning: I had a terrible experience with Scentbird and wanted to share my story with others. I was on the 3 item plan for July, but decided to switch to 2 items for August. Unfortunately, there was a glitch on the website that wouldn't let me manually downgrade. On top of that, I was already charged $35 for the month and each of my three items had a $5 upcharge fee, making my total payment $50.

When I contacted customer service via email (as there is no phone number), they downgraded not only August, but also July, and charged me an additional $10 on my credit card. The agent, named Daria, tried to make up for the mistake by adding $10 to my credit and promising to fix the glitch to reflect my previous 3 items.

However, things only got worse from there. When I checked a few days later, two of my items had been changed to perfumes I had never even selected, and I was charged an additional $10 on the same day, bringing the total charges to $70. When I received an email about the shipping charges, I was informed I would only receive a refund of $10.16 because I was charged for shipping, which contradicts the website's claim that there is never shipping on subscriptions.

To top it off, when I spoke to a senior customer service agent named Bobby, he refused to correct the situation. I have been dealing with this nightmare for almost two weeks with no resolution, and my emails are now being ignored.

I demanded that they cancel July and refund my money since I didn't even choose two of the items. However, they refused to do so, claiming that it was already "prepped" for shipping. This should not have been an issue, as they could easily cancel the label with their shipping department.

In conclusion, Scentbird has the worst customer service that I have ever encountered. I will be contacting my credit card company for help and advise others to avoid this company at all costs.

This company has got to be one of the worst companies out there. My daughter purchased a 3 month subscription for Mothers day that began in May. I created my account on Scentbird and entered my choices for each month in the queue. My May order sat in California for several weeks and when I got in contact with scentbird they said that it probably got lost in the mail, so they shipped out another, needless to say it finally came close to end of June. I ordered Britt by Burberry and after applying it the scent was gone within minutes which makes me thing that it's watered down. I have used this fragrance in the past and it lasted for several hours. Next fragrance I had chosen for June was Juicy Couture Rose
Again here it is July and I still not received it, after reaching out to Scentbird the lady tells me that USPS could not deliver it to my address, which is complete nonsense and I told her well then how is it that my May fragrance got delivered to same exact address. I was told that they shipped out another one. We will see. I had chosen Alibi by Oscar De La Renta for my July choice and when I looked at my account, Scentbird had changed it to Aqua Di Parma, and that is not what I chose. It shows that it's being processed for shipping. I'm pretty angry about this and I will not settle for something that has already been paid for and not received. As I was looking at my queue I notice that Scentbird put Alibi for August which is alarming because my subscription ends this month so why are they entering something that was not approved by the consumer and no longer subscribed. I alerted my daughter to look at her cc transactions to see if Scentbird has charged her unknowingly and if they have to immediately dispute it with her bank.
My daughter had also told me before she cancelled with them that the fragrance she had originally ordered was not the fragrance she received and it was damaged.
This company is running a very dishonest business and is shady and sketchy. They receive many similar negative reviews that can also be viewed on the BBB website in which I will also be filing from my own experience.
Do yourself a favor and do not support this shady company otherwise you will be very disappointed with the outcome. Buy your fragrances from a reputable merchant.

I used to be a subscriber of Scentbird a few years ago, but I had to cancel my subscription due to financial constraints. Besides, I wasn't going out much in 2020 and 2021, so I wasn't using the perfumes as much. However, I recently got a promotional deal that offered a good price, so I thought, why not give it another shot? To my surprise, I noticed that the packaging had changed.

When I first subscribed to Scentbird, they had these beautiful metal cases that held the vials snugly and twisted up nicely to use. The cases were sleek and didn't feel like they would break easily. However, the packaging has now changed to these cheap, two-piece magnetic cases that pop apart if you so much as look at them wrong. I hate them! They don't feel like something I should keep, and I feel like I should be taking the vial out and tossing the plastic. The vial rattles around in the case, and I'm always worried that it will break if I knock it over since the case pops open, and the vial hits the ground.

Since the subscription price has gone up since I last subscribed, and the packaging has undergone one of the worst downgrades I have ever seen, I had to cancel my subscription again. I understand that using plastic instead of metal may be a cost-cutting measure, but it really cheapens the whole package. I would consider subscribing again if they brought back the nice metal packaging. It looked so much nicer.

Overall, I think Scentbird is a great service, but the packaging downgrade was a significant disappointment. I hope they listen to their customers and bring back the metal cases.

If you are in the market for a new fragrance subscription service, we suggest you look elsewhere because Scentbird is far from perfect. While they offer a wide variety of designer and niche fragrances to choose from, their customer service and logistics leave a lot to be desired.

First, let's talk about their customer service. If you have a question or issue, you are pretty much on your own. They only offer basic FAQs on their website, and if you need further assistance, you must submit a ticket. Unfortunately, their response time is slow, and even when they do respond, they typically provide little to no help or solutions.

Now, let's discuss their logistics. If you were hoping for timely and reliable deliveries, think again. They charge you on the 5th of each month, but when they ship your order is anyone's guess. In fact, it often takes over two weeks for them to even send out your shipment. Once it's shipped, it can take up to 15 days to arrive, which means you could be charged for the next month before even receiving your current order. Plus, their advertised processing time of 10 days is clearly not accurate, as many customers have reported waiting much longer.

But even if their customer service and logistics were up to par, their pricing is questionable. At $14.95 a month, they offer one 8 ml vial of fragrance. This breaks down to $1.83 per ml, which is almost four times the average cost of most colognes at 50 cents per ml. So not only are you waiting ages for your shipment, but you're also overpaying for the product.

In summary, we recommend avoiding Scentbird and finding a fragrance subscription service that values their customers and provides timely, reliable deliveries at a fair price.

Scentbird, a fragrance subscription service founded by a talented entrepreneur, has been receiving praise from several business circles. However, it appears that the company's popularity does not guarantee the efficient delivery of its products. Scentbird recently moved to a larger warehouse, which has caused delays of over two months for customers who subscribe to their service. What's more perplexing is that one-time orders are subject to the same delivery timeline as subscription services. Customer service, which is an essential aspect of any business, is also lacking since Scentbird does not provide a phone number to get in touch with them. This absence might prevent having to handle customer complaints, but it definitely has not stopped them from billing people's accounts within seconds. It's a business model that seems to work for Scentbird, which does not produce an output of goods that matches the revenue that enters the company. The only means of communication with Scentbird is through email. However, the responses are minimal, and it is frustrating to deal with a bot email reply. Another possible way to communicate with this company is through Facebook. However, this raises concerns about privacy and confidentiality since the inquiries about a personal purchase would be in front of an audience consisting of millions of people. Currently, some Scentbird clients are waiting for products that were ordered on 11/01/18 to arrive. However, it is December 13th, and there have been no replies to the many emails sent to the company. Due to the unfortunate circumstances, unhappy customers have reported Scentbird to the Better Business Bureau (BBB), where hundreds of others have also reported this company. Therefore, Scentbird should not consider a brief statement of a few sentences on its website as sufficient customer service.

This company is not good at all. At first, I got my first order with no problem. They gave me a second perfume which they picked for me. But then, in the middle of October, I noticed that they never sent it out even though they charged my card 4 weeks ago. Another payment was about to come out for October but I never received September's perfume. I reached out to customer service and they told me the perfume was out of stock. They assigned the perfume to me and never let me know it was out of stock. They just held my account pending while still charging me for something I never received. I asked Alina why they would assign a perfume if they don't have stock. It's 2022, they should have a back-end system to catch those things, especially since their system picked it for me. But of course, she didn't have any answers. They told me they would send me a new perfume as soon as possible, but it's now October 23rd and I still haven't received my perfume from September. I spoke with the customer service rep 8 days ago and still no tracking numbers for this perfume. This is the worst company I've ever come across. They have horrible practices. I don't understand why they even have people sponsor their company when they can't even handle the customers they have now. I would not recommend this company to anyone. I told Alina that if this wouldn't get handled in a timely fashion, I would be writing reviews everywhere. But I guess they still don't care.

As a fragrance enthusiast, I was excited to try out Scentbird and explore a wide variety of scents. I was pleased to discover that you can have up to three fragrances a month, with the option to add on even more. However, I did notice that some of the scents I wanted sold out quickly, sometimes within a matter of hours. It would be great if Scentbird could reserve the perfumes for the person who added them to their queue, so we don't miss out on our desired fragrances.

Another issue I have with Scentbird is the delivery time. Even though they charge you immediately, it can take a whole month to receive your monthly order. But perhaps the most frustrating issue with Scentbird is the spotty performance of their website and app. I've written several reviews for different scents, only to have them disappear. This makes it difficult to keep track of my preferences and to find scents that I would consider purchasing in full size. It would be great if Scentbird could improve this aspect of their service.

I do appreciate the opportunity to explore different fragrances and to have the option to purchase full size bottles of my favorites. However, I did notice that add-ons are usually more expensive than the monthly subscription fee, which seems counterintuitive and unusual for this type of service. Overall, I think Scentbird has some room for improvement, but it's a great way to try out different fragrances without committing to a full bottle.

As a consumer, I was excited to explore my options for a new scent through Scentbird's subscription service. However, my experience has left me feeling frustrated and disappointed. After placing my order on January 8th, 2019, I eagerly awaited the arrival of my mini-vials of popular scents, only to be told that the company was overwhelmed with orders and that I needed to have patience.

Sadly, my patience was ultimately in vain. Despite repeated attempts to contact the company via their e-Mail client, I never received a response. To make matters worse, their phone number proved difficult to locate, making it virtually impossible to reach them by phone. Despite my best efforts, I was never able to obtain the scents I ordered, and to this day, my order still shows as "processing" and "delivery status: not available yet."

Understandably, I became frustrated and cancelled my subscription in hopes of receiving a refund for the $35 that had been taken from my account. Sadly, my attempts to obtain a refund were met with silence, leaving me feeling frustrated and dissatisfied with the entire experience.

While I eventually found the scent I was looking for elsewhere, I still believe that Scentbird owes me a refund for an order that was never fulfilled. After nearly two years, the company has finally responded to my inquiries, offering to send me the mini-vials I should have received years ago. While I appreciate the gesture, it's unfortunately too little, too late. The need for this product has long since expired, and I simply want my money back.

At this point, I find myself wondering about the laws that require a business to refund a client when an item or order is never fulfilled. As a consumer, I believe that it's important for companies like Scentbird to be held accountable for their actions and to prioritize the satisfaction of their customers above all else.

Scentbird, a popular online fragrance subscription service, appeared to be a great and convenient idea for me when I first signed up. However, the experience has been less than satisfactory lately.

After a successful first month, the second month never arrived. After a long and stressful three weeks of dealing with customer service, I learned that there was a system error on Scentbird's end - they simply forgot to charge me and, as a result, didn't ship my order. This issue could have been easily resolved if I had been notified of the error in a timely manner; however, I had to take the initiative to seek out the problem myself.

Unfortunately, the issues did not end there. Three weeks into my third month of membership, one of the two fragrances I ordered was still pending, while the other had mysteriously disappeared from my account. Despite me confirming the charges for these fragrances, there was a lack of follow-up and efficient communication from Scentbird, leaving me feeling frustrated and disheartened.

What made the experience even more daunting was the fact that Scentbird took a long time to respond to issues and send automated follow-ups that were not helpful. In some instances, they even falsely accused customers of not responding when, in reality, they had yet to receive a response from the company to their issue.

All of these problems for essentially just oversized testers? It's hard to believe, but I would rather brave the fragrance counter of a department store than waste any more time, money, or energy on a company that is not run well.

My experience with Scentbird has been less than satisfactory. As much as I love the concept of receiving a new fragrance each month, the problems I've encountered with this service are downright frustrating. It seems that delays in shipments, incorrect tracking information, and poor customer service are not uncommon.

I initially received a 6-month subscription as a gift back in August 2018. Since then, I've only received one shipment that arrived in the correct month. Everything else has been a month behind schedule. What's more, I find the tracking information provided to be completely useless. It seems that Scentbird creates labels for the shipments but takes weeks to actually process them. It becomes difficult to rely on their system when the information isn't updated in a timely manner.

Recently, I had an issue with the Pearly White Case that was supposed to arrive with my first shipment. Despite being three shipments in, I had yet to receive it. I contacted customer service to inquire, only to be told that it would be shipped "shortly." Weeks later, I finally received a package - which turned out to be an empty velvet bag and an empty cardboard tube. Needless to say, this was hugely disappointing.

All in all, I don't think that Scentbird is worth the money. It's far more cost-effective to simply head to your nearest Sephora or department store and request fragrance samples. That way, you can try before you buy and avoid the headaches that come with Scentbird's questionable execution.

As a loyal member of Scentbird since June 2018, I was initially delighted with my first product, but as time has passed, I have encountered numerous issues. After not receiving anything in July, I contacted customer service, and they informed me that orders were backed up due to a switch in shipping facilities. I was assured that I would receive both my July and August orders. Although I eventually received them, I haven't received anything since then, despite my account being charged regularly.

I contacted the customer service team again when I failed to receive my September order and was offered a $10 store credit. However, after checking the website, I found that my orders for September and October had been shipped, but no further information was available. I requested to cancel my subscription due to the lack of delivery and the previous incident, but it has not been canceled yet, and I am still being charged monthly.

I feel frustrated and disappointed with my experience, and I believe that this company's practices are unethical and fraudulent. Nobody should be charged for a service that is not being delivered, and this company is taking advantage of its customers. I plan to contact the Better Business Bureau and any other relevant organizations to alert them to this situation. I strongly advise against signing up for this service if you value your hard-earned money and expect to receive what you paid for.

I was gifted a 3 month subscription to Scentbird by someone I met at my wedding a few months back and was excited to try something new. Scentbird is a service that offers cologne enthusiasts an opportunity to try out new fragrances by either selecting one themselves or accepting the company's selection. Initially, the service sounded great; however, it did not work out as I had hoped.

As someone who travels frequently for work, I found myself bombarded with emails from Scentbird requesting me to activate my membership. Unfortunately, they failed to clarify that activating your membership starts the clock ticking till your first selection ships. Without realizing it, I was already getting tracking information for my first selection, which was not the one I would have picked myself. This was strike one for me.

When I contacted Scentbird to see if they could freeze my membership because of my travels for the next 3 months, I got no response. In my frustration, I decided to go to the post office to ensure no packages would be waiting for me at home, indicating that the house was empty, and thus vulnerable to theft. For me, this business was a complete waste as the customer service was non-existent. As a result, I cannot recommend this service to others.

I advise all women thinking of Scentbird as a gift for the men in their life to think again. I have had a frustrating experience with their services, and I would not want anyone else to suffer the same fate. Overall, I am disappointed with Scentbird, and I would caution against using their services. In conclusion, I would say that the only thing worse than Scentbird is the Art of Shaving. I highly recommend that everyone avoids both!

Scentbird has been making waves in the world of perfume samples and I was curious to see what the fuss was all about. Upon trying the service, I found that while it certainly has its merits, it may not be the best option for everyone.

One thing that struck me as odd was the flat rate of $14.95 for each monthly perfume sample. While this may seem reasonable at first glance, it actually doesn't reflect the original quality or price of the perfume. In fact, with a little bit of research, I was able to find some of the same perfumes for much less elsewhere in the same 5ml container. Additionally, if you only want to wear the fragrance a few times, there are even smaller sample sizes available that can be more cost-effective.

While I understand that there has to be a markup involved, I was disappointed to find that other perfume resellers offer a much more fair and accurate pricing ratio by taking the whole bottle's original price into account. That being said, I did appreciate the fact that Scentbird offers a wide selection of fragrances that may be difficult to find elsewhere.

One of the things I enjoyed most about Scentbird was the inclusion of some of my favorite perfume lines such as NEST and Confessions of a Rebel. I also appreciated that they are constantly adding new options to their already impressive sample repertoire. The fact that it's a subscription service is also a plus, as it provides a monthly treat to look forward to.

The website itself is user-friendly and easy to navigate. The rating system is simple yet effective and I found the layout and visual aspects to be well-constructed. However, I did find that I accumulated quite a few 5ml bottles of perfumes that I actually didn't care for, making me wish there were smaller sample sizes available.

In conclusion, while Scentbird certainly has its positive aspects, I'd caution potential customers to weigh the pros and cons carefully before committing. While the service may not be the most cost-effective option, it does offer a wide selection of perfumes, some of which may be difficult to find elsewhere. Ultimately, it's up to the individual to decide if the benefits outweigh the potential pitfalls.

As a passionate lover of fragrances, I have been waiting for a service like Scentbird for a long time. So, it pains me to say that after only seven months, I have decided to cancel my subscription. Initially, I was exhilarated to receive my three "scent-birdies" every month, but the constant changes and delays to my queue have proven to be too overwhelming and frustrating. As much as I want to believe that there are enough "birdies" for everyone, the truth is that the demand for this fantastic service has far exceeded the supply. It can be disheartening to patiently wait for a particular fragrance only to have it go out of stock before reaching my queue.

However, I must say that Scentbird's customer service team is exceptional. In fact, I have updated my rating from 3 stars to 4.5 stars because of their willingness to satisfy their customers' needs. While it's still important to keep your desired choices under a three-month selection, I admire how they've gone above and beyond to make sure I was happy. I won't go into the specifics, but trust me, their "SCENT'ASTIC" Fairies are truly sensational. I am now reconsidering canceling my subscription and looking forward to continuing my journey with this "SCENT'ASTIC" company. Thank you, Scentbird, for your fantastic service!

As a former member of Scentbird, I wanted to share my experience with their subscription service. I first ordered from them back in September of 2016, and while I enjoyed the products I received, I experienced several issues with my subsequent orders. Due to these difficulties, I ultimately cancelled my membership.

However, recently I decided to give Scentbird another try and placed an order on September 7th, 2020. Unfortunately, I encountered a few bumps in the road while attempting to obtain my order. One of the first issues I faced was the lack of a customer service phone number. Instead, I had to rely on email communication to receive updates about my purchase.

Finally, after multiple communications, I finally received my order on September 28th. However, I noticed that my package did not include the case that I had expected. When I reached out to the company, they informed me that I had already received one with my first order back in 2016. Needless to say, I was disappointed with this response.

Prior to sharing my experience, I wanted to look into any potential issues with the company's practices. Upon researching, I discovered that the Better Business Bureau had received complaints about Scentbird regarding fulfillment and customer service issues. Many consumers reported not receiving their monthly shipments, despite being charged for them. Additionally, several people had difficulty obtaining a response from the company regarding delivery status and issues with cancelling subscription fees and obtaining refunds.

Overall, while I appreciated the quality of the products I received from Scentbird, the issues I experienced with their customer service and fulfillment led me to ultimately cancel my membership once again. I hope that the company can improve their practices in the future to better serve their customers.

Wow, it sounds like the reviewer had a really negative experience with Scentbird! They mention that they also subscribed to Scentbox, but found that Scentbird was incredibly slow to ship their first scent. In fact, they were 23 days late! The reviewer was understandably frustrated and found it difficult to get in touch with Scentbird's customer service. Even when they did, the response they received was full of excuses. The reviewer was particularly annoyed when they were told to be patient, as they had already paid for their subscription and were understandably eager to start receiving their scents.

Despite these frustrations, the reviewer did eventually receive their first scent and found that it was good. Additionally, Scentbird did give them a second scent for free, which the reviewer appreciated. However, the reviewer ultimately decided to unsubscribe from Scentbird due to the lack of communication and ongoing issues with late shipments.

It's interesting to note that the reviewer recommends Scentbox instead of Scentbird, citing their larger selection and better communication. It seems that this reviewer really values prompt service and open communication from their subscription box companies.

Overall, it's clear that the reviewer had a very negative experience with Scentbird and does not recommend their service. While they did eventually receive some good scents from the company, the overall experience was marred by slow shipping and poor communication. It's always important to read reviews when considering a new subscription box service, as they can give you a better idea of what to expect.