Fox Rent A Car
reviews and complaints

pole smokers, every one of them.

COMPLAINT!

I never got any problems with Enterprice before until now… First of all, I want you to know guys that honesty is important and stealing is NOT good… My name is Joel D. Bustamante and I rent a Nissan car the 05/31/07 around 4:30 Pm to 5:00 Pm and I returned the next day around 6:15 Pm to 6:30 Pm. I told my friend to get a video around the car to have proved that we do not have any scratch on the car and the car we returned in good condition. We drop the keys on the dropping box and I ask the lady on the Enterprice, before on Winchester that I need it for one day... “NOT TWO DAYS” and she told me if I get there on the same day or night; I can drop the keys and by Saturday I do not get charge... “SO... IS ONE DAY” I said to her fine and I pay $185.33 and I get my $100 when I get back if is in good condition... that’s fine… so she give me the car with ½ a tank full that’s fine and I returned almost empty so you can take like 30$ off... that’s fair NOT $127.83... but they took $27.83 the 06/04/07 and I do not get anything back… so, why you guys have to steal money from me? That’s my question? I got the video of the day thanks god and I have witness and receive to prove in court. You have to know is not because the money is the lies and the stealing part… because, I went early in the morning around 9:00 Am To 9:30Am to the Winchester location and they told me that I have it for 2 days and that is a lie and not true… I got prove so…that’s not the first time that I rent a car. And I rent a Truck before in New circle Road and in Winchester too… I hope you guys take this in consideration or I’ll take other ways if you guys want to go to court I’m ready for... so I hope this letter get to the responsible.

P.S. Deposit the 100$ back to my account before Saturday.

Thanks

Having only 2-3 persons processing the line when you have a beautiful kiosk area w/at least 5-6 more desks to get people processed It is inexcusable letting people wait in a long when they are on a vacation.Wait with kids and luggage impatiently for their vaca to begin. I took the pic of the line after waiting 15-20 mins &there is a line behind me

I have never been as disappointed, harassed, yelled at, terribly offended, threatened with very offensive words as I have been by the staff from FOX rental at their San Jose location, in particular a group of men with the names of Andres, Michael and Daniel. These men are very rude, unprofessional and in extreme cynical when it comes to attend a costumer with a complaint.
In my case this is the fourth time I deal with them when they haven’t honored any of the rates I have brought along with me, these printed rates that I have presented, usually take a lot of trouble in finding in the internet, sometimes by searching for days at the time, they don’t care if you carry a print out which states very clearly, the rates shown there are final and non changeable, they completely ignore all of this and simply charge you anything they want arguing whatever excuse, from extra drop off fares to mysterious taxes.
Their webpage also advertises low prices and when it comes to make a reservation for the days they promote, they come up with an entire different and much higher rate. I once tried to call them to find out the reason they quoted this advertising differently, and they told me their rates change by the day, but in my opinion, they just don’t want to help out and have the best excuse to ignore any complaint. I never got a satisfactory answer or solution from them. I consider this a complete and horrible scam.
I would never rent back from them, it is not worth the money you save, I much rather pay more and receive a good service from another company.
It is a shame that after so many complaints I made, and even some of the complaints I read in these sites, they cover up for themselves; their supervisor protects their behavior, and they do absolutely nothing about it. They continue allowing these same men work there piling up a number of complaints after sending you a lame message back making you feel like you deserved to be priced and treated that way. Their service is extremely deplorable, despicable, unethical and outrageous. I would strongly suggest for any costumer to NEVER do business with FOX.

Fox Rent a Car is a cheap company that hires people who are unable to provide the customer service required. Our experience was not as bad, but nevertheless we will not rent from them again. No wonder they just settled a law suite for over a million dollars for violating their customer's privacy by tacking them down with GPS.