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Fossil Wallet / defective product

1 United States
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I purchased wallet in December, the stitching began to unravel pretty soon after beginning to use. Called Fossil customer service. Very bad experience. They refused to send me advance replacement--even though I said charge me and refund when you get defective merchandise back. They categorically refused to do so. I asked, "Where do I put my stuff while I'm waiting for a new wallet having sent the defective one back? Men don't have multiple wallets, so where do I put my credit cards, money, driver's license, etc.?" She essentially said, not my problem, we don't do that. I asked if I really had the "customer service" department, because clearly she didn't understand the concept. I advise NOT buying from these guys. They just don't get it.

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