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Ford Motor Company / warranty and help

Madisonville, TN, United States

I purchased my very first Ford vehicle toward the end of 2015. It was a brand new 2016 Ford Explorer. I paid cash for this car and did not have to finance. I loved the look of this car. I have always bought GM cars, but decided to purchase a Ford. I love my car, however the tires are defective on this car. It has approximately 29, 000 miles on it and the tires are so bad, I have had to park this vehicle. The wires are coming out of the tires and it is unsafe to drive. A new car should have a longer life span then 29, 000 miles for it's tires. I have contacted the Ford Dealership in Knoxville, TN where I purchased it and cannot get anyone to call me back or help me with this problem. The customer service has always been great with GM and that is what I have been used too. The Ford customer service has been terrible. I can't get anyone to help.

Rh
May 1, 2017

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