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Ford Motor Company / ford fusion

1 Charlotte, NC, United States

I have a recall on my car and they don't have the parts to fix it then when I get to the dealership twice in two weeks, they had me come out and each time the service manager could not give me a rental because they either don't have one or I have to pay for a free rental while they fix my car I have contacted customer service which filed a grievance for me and they still cannot get the service manager to extend a rental until they get the repairs done to my car now they're asking me to come on the third time and I don't even know if they'll have the parts on the third visit in three weeks to fix my car and they're telling me there's nothing they can do for me

  • Updated by Edward1970, Mar 14, 2018

    I want to file a formal complaint .I don't know if this is the same website but I will file a complaint to every website I can find on Ford Motor Company .I have a Ford fusion that has a recall, and for the last four weeks I have been trying to get my car into the dealership but they haven't had the parts, and for two weeks they had me come out make an appointment and they have not had the parts or provide me with a rental so I can get back-and-forth to work until the repairs are done, I am just asking for a rental from Ford company until they can get the necessary parts and get my car repaired and for that rental to be free

Ed
Mar 14, 2018

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