Menu
Ford Customer Service Phone, Email, Contacts

Ford
reviews & complaints

www.ford.com
www.ford.com

Learn how the rating is calculated

1.3 2289 Reviews

Ford Complaints Summary

153 Resolved
2133 Unresolved
Our verdict: If considering services from Ford with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Ford has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Ford. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Ford reviews & complaints 2289

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
3 reviews
Sort by:

Newest Ford reviews & complaints

ComplaintsBoard
J
1:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Ford re: 2014 ford escape - issue with navigation system update

Hello,
First of all, let me just say that I love my Ford Escape. This is the 3rd Ford I've owned...the latter two being Ford Escapes. One of the features I love about my current Ford, is the Navigation System. We use my vehicle when traveling so we really depend on this feature when venturing into parts unknown.

I had received two letters from Ford (May & Oct 2017) recommending that I update my navigation maps for 149.00 w/ free shipping and suggested that I contact my local Ford Dealership (Saginaw Valley Ford) to assist me with this. So I did.

I made an appointment with my dealership for Oct 20, 2017 to have it installed. A few days later, I thought I'd try it out so I entered the address of my appointment location and headed out. All went well until I was nearing my destination but the system didn't alert me...instead, I found the address on my own. Since it was new, I figured it may need some time for satellite alignment so thought I'd test it out next time we visited our daughter, who lives in the Detroit suburbs. All went well until we were approaching her street. We made the turn and were ready to pull into her driveway before the system instructed us to turn onto her street! Also, we noticed that it doesn't list our home as being in the correct township which, if we were out somewhere and needed assistance, how would we know help would be dispatched to the correct location?

I am not happy or satisfied with this new chip ( original A4 replaced with new A8 on 10/20/17), because I paid for something that was recommended by the company I purchased my car from and expected it would be quality...instead, the result I got was having paid a lot of money to have this recommended update performed (149.95 + 45.00 labor = 194.95) only to receive a substandard part that doesn't live up to expectations.

The results I'm after are this...I would like this new chip (A8) removed and my original chip (A4) reinstalled at no extra charge. Also, I would like the amount I paid for the new chip reimbursed to me (149.95). I am not looking to recoup money spent on labor provided on Oct. 20, 2017 or on a future appointment. I just want a navigation system that works...one that I can depend on. Also, since this happened, my dealership, Saginaw Valley Ford, has been purchased by Wilson Ford Lincoln, so it wouldn't be fair to make them incur the cost, as this incident didn't involve them.

I look forward to hearing from you on this matter. Thank you for your time.

Jayne Thon
[protected]

Read full review of Ford
Hide full review
ComplaintsBoard
M
8:59 am EST

Ford 2011 ford mustang gt

Hello to whom it may concern,
My name is Michael Watson and i recently purchased a 2011 Ford Mustang GT from John Bleakly Ford in Lithia Springs, GA. I purchased the car 2 years ago with 19k miles and currently it has 67k miles from its day by day use. The maintenance on the car was well kept up and the car was pampered. I have ever receipt document from the engine life span since its been in my possession. One day i noticed a small tick while letting the car warmed up. I did my research and saw that a lot of people are having this same issue. I took the car in to be diagnostic and i was told my engine bearings are coming apart and will need a new engine replace at $8, 800.00 USD. I asked about my extended warranty that i placed on the car and it expired 1 week before the engine started ticking. Isn't that just so ironic? I reached out to Ford corporate and dealt with SUPERVISORS that do not car about my issue and will not help me out in my time of need. I am currently still paying on the car and my notes do not stop. I am currently in school and will have to take a full year off to try to pay for the expensive of a new motor because Ford does not stand behind their product. I am sending this to see if i can reach someone that can help me with my issue. I am in desperate need because my car is a ticking time bomb that could give out at any given moment.
Michael Watson
[protected]

Read full review of Ford
Hide full review
ComplaintsBoard
M
5:16 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Ford 2007 ford edge 3.5l water pump... gross negligence

First, I'm writing this response after a representative from the 800 number hung up on me. I'm asking for a simple resolution from Ford on my issue, and that is a new/remanufactured long block engine be provided by a local dealer for pickup..no labor, no cash no attorney fees. I feel the issue below points to gross Negligence in designing the 3.5l engine and that every engine produced is a ticking time-bomb regardless of the cars age or mileage and consumers are stuck with the large cost of engine rebuilds. I purchased a new ford edge in 2007 from dealer in Columbus, Ohio for the family. After we drove the car it was given to my son for a college car. On the way back to school the car overheated due to failure of the water pump. We had the car towed back to his house and found out that FORD designed an engine where upon failure of the water pump it leaks coolant into the crankshaft so it mixes with the oil and is circulated through the engine. So FORD built an engine that upon failure of the water pump the engine is complexly ruined and needs a complete rebuild. It could happen at 20K miles or 120K miles. Since I have owned many older vehicles water pumps routinely fail on higher mileage vehicles and need replaced. So instead of replacing a $200 part I'm stuck with a total engine rebuild and the associated costs. I'm not an expert but I've worked on enough cars to say this is a ludicrous design and a serious Manufacturing defect. So I have the ford engine apart which shows the damaged water pump and the damage done to the engine after coolant mixed with oil and slugged-up along with pictures. I'm not trying to unreasonable but FORD must take responsibility for their faulty design. Pictures can be provided ….

Read full review of Ford
View 0 more photos
Hide full review
ComplaintsBoard
J
1:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Ford not reimbursing me for repairs I paid for b/c of your faulty suspension system

Special field Action 09L02
2006 F-250 Ford Truck
VIN 1FTSF21P36ED45727

We had the very issue that this letter is speaking of that we received in January 2018.

This problem was so bad that we lost control of our vehicle on several occasions, we could have killed. We took our truck into Meineke and paid ourself to get this problem fixed on 9/26/17. It cost us $1028.87 of our own money. Please see receipt.

I spoke with someone after I got the letter at Ford and they said that there was no reimbursement offered for this problem. I do not see why you would not reimburse us for money that we spent for a problem that you know your trucks are having. We had already tried everything in the letter and nothing worked, on the back of the letter it says "If after setting the tire pressures on your truck to the Ford specified levels, you believe the vehicle needs additional service, please contact your local Ford dealer. If you have any questions, please contact your dealerships service manager for assistance." If we had known that this was an option we would have gladly taken it to our dealer and let you fix the problem that you are aware of having with this truck.

We strongly feel that we should be reimbursed for the expenses that we incurred due to your faulty suspension system. I would hope that you stand behind your products and make things right with your customers.

With all the social media and how fast word now spreads on the internet I would think that you would want to clear up this problem and make it right.

Read full review of Ford
Hide full review
ComplaintsBoard
J
4:45 pm EST

Ford transmission recall on focus 2010

I called to make an appointment for my car based on recall letter with Jim Hudson is Ford in Lexington SC. At time of call I was not informed of a diagnostic test charge when I took the car in for recall on transmission I was not informed of a diagnostic test. Less than 15 minutes after I left I got a call saying I had to pay a $220.00 charge for test and was informed it would cost $1900 to replace clutch. I declined service but was still charged$220.00. Spoke to service mgr and he said that I should have been told of the charge at time of appointment I respectfully request that you refund my charge. My name is Kerri Lynn Rockwood address is 338 Sprahler St Gaston SC 29053 phone number is [protected]. Thank you for your attention to this matter and I look forward to hearing from you soon.

Read full review of Ford
Hide full review
ComplaintsBoard
K
3:22 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Ford 2018 ford raptor

only got 300 miles on it and the transfer case leaking oil not happy at all because i live 40 miles away from closest dealer and work all week and cant find time to bring it to them then have to find a way home? At $70000 i would think these things would be built a little better than this bought a lot of fords in the past 10 years and might be thinking about something different i know i can call road side assistance but really dont want to because dont trust these guys with the trucks they do more damage than any thing just really frustrated right now.

Read full review of Ford
Hide full review
ComplaintsBoard
L
1:48 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Ford tires

I purchased a 2017 Escape new. The car is excellent except for the tires (Michelin) brand. After service, which by my choice I perform at 5k intervals which includes tire rotation. The vehicle currently has 28k on it and the tires need replaced, at a price of $505.00 after 30% pro-rated by Ford. This is not the first new ford I have purchased, and is the only one that the tires did not get at least 50k miles out of new tires. I currently have my eye on the new Ranger to purchase in mid 2019. If it has Michelin tires on it I would ask the dealer to change them before I purchase. I feel the tire manufacturer should pony up for some of the cost being they are rated for 60k miles and didn't come close.
Thank You

Read full review of Ford
Hide full review
ComplaintsBoard
T
5:11 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Ford 2013 ford fusion 4d titanium

VIN 3FA6P0K94DR317955
After the car has been running and then sets for an hour the problem occurs.
You start up, run for about 200 feet and then it will stall. You are on the highway at this time. You have to put the car in park while on the highway, press the brake and it will restart. It does not give you any fault or service codes. This has been going on for the last 2 months.

Read full review of Ford and 1 comment
Hide full review
1 comment
Add a comment
M
M
Melody Grant
, US
Apr 20, 2018 12:10 pm EDT

My 2014 ford fusion titanium has been doing the same thing for the last 6-8 months. I've had it repaired twice but it just does it again after a few weeks. This is not the experience I was hoping for with my first ford purchase. I should've stuck with dodge.

ComplaintsBoard
L
10:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Ford recall service damage

The Pruitt Ford Dealership in Burkburnett, TX completely destroyed my grille. I am a full time college student and my parents took my truck in, as my truck was not working due to a recall. They fix the recall and they bring me my truck back and my grille on my truck was completely torn up. It had dents in it like crazy as well as more scratches than I had on it. I am not blaming for all the scratches BUT I am blaming for ALL the dents. They completely destroyed it. I have to replace it. It did not leave that way as I am very particular about my truck. I would NEVER let me truck look like that and I am ashamed that the technician would allow that behavior. I have before and after pictures for proof if needed. I am beyond pissed with this incident and should not have to deal with damages when getting my truck fixed. I would like for them to pay for a new grille. My grille is aftermarket and i can get the exact same grille online. I am not cheating the dealership by any means but there is no reason for the damage.

Read full review of Ford
View 0 more photos
Hide full review
ComplaintsBoard
D
5:23 pm EST

Ford 2016 ford explorer xlt

I have several concerns regarding my 2016 Ford Explorer FWD 4DR XLT. The most recent, and most likely a related issue to the first occurrence/event, is a steering rack gear issue that is recommending to be replaced (Feb 2018). This vehicle is used as a commuter vehicle- and occasionally used for delivering packages and small furniture for jobs/projects my wife does for her Interior Design business. We do not have teenage drivers that use this vehicle and we are religious about taking the vehicle in for regular maintenance. We garage the vehicle every day and make sure the vehicle is pampered and washed/detailed on a regular basis. I paint this picture because the issues we have encountered with this vehicle is the very first time we have purchased/leased a vehicle, in our over 40 years of purchasing/leasing new vehicles, and have had these issues (needless to say- our only Ford we have bought in our lifetime).
I have mentioned issues because we have had issues with the electronic digital screen malfunctioning and the issue, we feel has contributed to the most recent issue, was an event (8/2016) that occurred when my wife was driving home on a downward descent on the highway at 75 miles an hour on a two-lane highway with traffic in both lanes and only a narrow shoulder on the right, when the vehicle completely shut off on her along with the steering column inoperable. How she managed to safely steer the vehicle at that speed without power and proper braking capacity loss- and the wrench light fully on, was only short of a miracle (the saving grace was that the steering was still available- otherwise the miracle of her surviving on the highway may not have occurred). The vehicle was towed to the nearest dealer- 45 miles away to have it serviced. The issue that caused the shutting off of the car was repaired under warranty, but when we took the car in for the current issue (Steering rack gear), we were told it (the Electrical Throttle Body) was a recall when we brought back the car for the current issue (and we have the paperwork on the repair and no mention of a recall was stated).
Which brings us back to the current issue of the Steering Rack Gear- how does a less a 2-year old vehicle develop so many issues. We understand that a 36 month, 36, 000 mile manufacturer's warranty is in place, but what good does that do us when the vehicle continues to give us issues and we haven't abused it? There should be some kind of explanation as to why this vehicle continues to be such a disappointment. As we mentioned prior, this is the very first Ford we have owned/bought/leased in our lifetime. We wanted to do the right thing and purchase an American-made vehicle that was dependable, yet here we are not trusting that we bought this car and wondering how to never buy another Ford again. We have had other vehicles that gave us minor problems, but were rectified with a longer manufacturer's warranty. They were also foreign-made cars, not known for having mechanical issues. The other vehicle we have owned is a 2011 KIA Sportage that has over 131, 000 original 1-Owner driven miles (us), and we have had only one issue with it, but it was repaired and nothing major to be dissatisfied about- can't say this about our current situation.
We would like Ford Motor Company to make this right. We are strongly urging FMC to fix this problem before returning this lease. Otherwise, some other unsuspecting customer will be dealing with the same or other issues and will not want to buy another Ford like us. You may get several inquiries/complaints regarding your vehicles (and I hope you don't), but may this be our last complaint either way this turns out. Hoping FMC does the RIGHT thing and help it owners' rectify this issue before many others find out how FMC handles its customers legitimate concerns.

Read full review of Ford
Hide full review
ComplaintsBoard
D
9:10 am EST

Ford i’m complaining about the ford f-150 xlt the radio has shut off on me and the doors have stuck and lastly the engine reversed while in park.

About 3-4 weeks ago I called the service officer due to the fact that the radio shut off on me while in the middle of an business phone call. I also had a problem with the drivers door sticking. I also informed them the engine was increased in speed while I was driving. So they looked at it and said they reset the radio and are waiting on parts for the recall and problems with the door. Not even 2 days when I got it back the radio went out again and had to take it back. They rest it again and notified me they are still waiting on the recall parts. So I went home it has been about a week and the radio is still acting up and the door locked me in again. It's to the point I don't feel safe in the truck and thinking of getting another vehicle. I don't feel safe with my family in it so we use the other vehicle. So If I can't get into another vehicle with you all I will have no other choice, but to trade it in with another company. If you can help me it would be great.

Read full review of Ford
Hide full review
ComplaintsBoard
L
1:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Ford 2006 ford ranger

I am complaining regarding case # [protected]-T8F7B9.
Our 2006 Ford Ranger was recalled for the 3rd time regarding airbags. This time it's for both driver's and passenger's sides. Kenny Ross Ford in 15234 told us to bring the truck in on 1/23/2018 to have the airbags replaced. They called us the next day to tell us that they didn't have the parts and would not until end of February. Not sure why they told us they did have the parts. That day the case with Ford was opened. They suggested we call Benson Lincoln in 15236 which we did. They promptly ordered the parts and were sent the wrong ones. Despite their many attempts to correct this and to have the right ones sent, they have been unsuccessful in getting a response from Ford. There is only an email to communicate, no phone number. Despite my many contacts with "customer service" reps, and I use that term loosely, with Ford, I and Benson have had no luck finding anything further out. Our truck has been sitting in the driveway for nearly a month because of the danger, according to your customer service agent that wrote up the case #. Yet when I ask for a loaner, as Ford has stated in their articles about this recall, I have been denied. This has gotten to be ridiculous. Nobody at Ford seems to know who, if anyone can help. I either want the parts replaced ASAP or a loaner now for as long as it takes to replace these potentially deadly defects.

Read full review of Ford
Hide full review
ComplaintsBoard
W
2:32 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Ford loose mountains /loose engine or gearbox

I towed my car to woodmead ford fury on Monday 29 January 2018 to replace a clutch but I was told to wait for the date I booked in for the car which was 02/02/2018 I waited for thursday they phoned me that they are busy with my car I was happy because I lease the car from wesbank Thursday they never phoned on friday morning I went to the workshop I found my car still in position I left I wasn't happy they promised to fix it on monday they said they are waiting for wesbank for authorisation Tuesday I went to workshop they said I must check with wesbank I hired a car to fairland wesbank they said they where waiting for photos from workshop I went back to workshop I found the mechanic just starting to strip the car to fix it I asked that photos have been sent he said no on Wednesday I went there cause I told them they charge me by a day. They gave me the car when I was driving I heard that in front something like mountains are loose I phoned them that the car is doing a funny noise m not happy about it they told me stabilizer are finish but how can you give aperson a car while you see there is a problem now im confused cause I dont want to take my car back there im kindly asking what must I do cause its a return job but I dont want to go to that dealership Im not happy about the way their treated me please help my car sound like a 1818 ford its falling apart

Read full review of Ford
Hide full review
ComplaintsBoard
J
12:28 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Ford focus st

I bought a brand new focus st i bought this car because i want it so after driving it for 2 months i have noticed their is a human hair underneath the paint in the dash of the car this is absolutely disgusting when you go to a restaurant and you get hair in your food you get a free meal. This is ridiculous how did this not get caught during insoection i want something done abiut this ya guys sold. Me. A brand new car with someone elses dna literaly bonded to the car its absolutely disgusting please call me at [protected] john schultz and monica hartfors the car is her name

Read full review of Ford
Update by John377
Feb 13, 2018 7:44 am EST

And yes a free car would be ideal lol it was a brand new car wrapped in plastic im not a begger to be choosing i went specifically for this car so a hair inst ok for me sorry i paid for it thats my choice

Update by John377
Feb 13, 2018 7:33 am EST

Ya well whay would you know about paying cash for something what else should i worry about please explain how many times have you returned food with hair im sure at least once wich makes you a hypocrite what you expect me to do drive around in my new car with a visible someone elses human hair in my dash right shoukd i let them take my brand new focus st and rio the whole dash apart just to replace it its brand new car [censor] lol get a life dude

Hide full review
ComplaintsBoard
S
1:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Ford 2017 fusion gps

I purchased a 2017 Ford Fusion in April of 2017. The car was equipped with the $795 GPS in dash system. I was told that there were updates for the maps that could be purchased and I had no problem with that. The problem is that there are no updates and the maps on the system are at least 2 years out of date. Neither the dealer nor Ford can tell me when updates will be available. I have requested a refund from the dealer and from Ford directly but that is pretty much laughed at. To add insult to the situation, 2018 vehicles with the same system are being shipped with the updates.

Read full review of Ford
Hide full review
ComplaintsBoard
C
2:38 pm EST

Ford ford 150 2016

I have been having major issues with my ford 150. 2016 single cab, that I brought brand new, I'm very unpleased with my truck, I have had issue after issues, first time the master clylinder went out on the highway, other issues with my motor exhaust etc, on 2/09/2018 my passanger side door flew open on the highway. all my works tools fell out on the Highway, I swerved over I was bumped to side on my bumper, because I was trying close the door that seems to have frozen latch or default, I have came across life and death situations in my ford truck. I do not feel safe, my family does not feel safe, I do not longer want to drive this unsafe vechicle for me and my family safety, this truck is lemon law. I would like to file complaint with ford company, that I be placed in new truck. I don't feel traveling to work, this matter is being address at the jim click ford location, my name is cartay coleman contact number [protected] email [protected]@gmail.com

Read full review of Ford and 1 comment
Hide full review
1 comment
Add a comment
S
S
Shaun R.
, US
Feb 11, 2018 4:14 pm EST

Hi Cartay. Appreciated reading about your concerns. With respect, your sentence structure makes the issues difficult to understand. Is it correct that you had failed typ completely latch the passenger's side door, causing damage to your bumper? Would appreciate more details.

ComplaintsBoard
L
5:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Ford recall on 2012 escape led to additional necessary repairs not covered

I have sent a letter to Mark Fields, Ford Corp, with no response.
Here is the letter content:

Ford Motor Company
Attn: Mark Fields
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126

Dec 29, 2017

Dear Mr Fields,

I want to start on a very positive note.

I bought my first Ford when I was only 14 in 1979, a Ford Maverick. I had to wait 2 years before I could legally drive it, but I loved that car! Since then, my husband and I have owned a number of Fords - a 1997 F150 we sold after 300000+ miles, a F250 Diesel with 130000 miles - no, we do not want to sell it!, 2 Ford Explorers, a 2012 Ford Escape, a 2015 Ford Mustang, and I just purchased a 2017 Lincoln MKX reserve.
As you can see, I am a loyal Ford customer. My father always trusted Ford and I learned a lot from him. He even restored Model T's and Model A's when I was a child.

Here is the situation:

On Dec 4, 2017, I took my Escape in to Bill Utter Ford in Denton, TX for a recall. There were actually 2, so I had them complete them. I was not feeling well and actually slept in the waiting area the 2.5 hours it took to complete them. It was then nearing time for me to go to work, so I went to the service department counter to find out the status. I was told it was done and was being brought around. 20 minutes later, the service rep, John, went and got it. When I got in the vehicle, I noticed a heavy gasoline smell. I did not say anything, because I was now late for work. I did not call them about it because it simply slipped my mind with work and preparing for a trip to Missouri for family Christmas.
The invoice number is 312930. The invoice shows a complete check of all systems including the battery, brakes and tires; finding no deficiencies. I drove it for 2 days with no issues. On Wed, Dec 6, I towed the Escape to Missouri as I had plans to sell the car to my mother and buy a new one by year end. We drove the Escape while I was there with no incidences.
I returned home on Sunday, Dec 10. On Tuesday, my mother was unable to get the car started. I called Bill Utter ford and talked with them and we had the car towed to Mac Ford in Harrisonville, Mo. At this time, there was a guarter tank of gas in it, at least. On Dec 14. Since I had just had the recalls done, we thought it might be related to that- the throttle body and the fuel delivery module flange. Since I still owned the vehicle, I authorized the diagnostics. Jerry K. at Max Ford told me that the battery was dead and that the fuel sending unit was bad. I debated this since the Dec 4 visit yielded no issues. I was told it was simply a coincidence that it failed so shortly after the recalls were performed. I spoke with the Service manager at each location, Travis for Max Ford and Randy at Bill Utter and both assured me that it has nothing to do with the recalls. I mentioned the gas odor to them both and they agreed to detail the car for no charge to remove the odor. I realized that the battery could need replaced and I authorized the air filter to be replaced. (However, now, looking at the 12/4/17 Invoice, how does a battery go bad in 1 week?) After several days, I called Max Ford for an update and was told the part was unavailable. They had a "request" out nationwide for the part. After a few more days, I called and spoke with Travis. I asked that if I located the part, would they be able to install it. I was told as long as it was a Motorcraft part, yes, they would. Travis, from Max Ford, texted me the exact part number and I located it at Rock Auto. I had the part shipped to my mother and she got it to Max Ford. The part was installed and was ready for pickup on Dec 27. Several times while waiting for the part directly from Ford, I called and spoke with Jerry and/or Travis at Max Ford. I was NOT told until Dec 26 that the throttle body installed by Bill Utter had also gone "bad" and they replaced it after just a few weeks.

My 73 year old mother picked up the Escape from Max Ford in Harrisonville, Mo on 12/27 (invoice # 37536) after being in the shop since the 14th. She is not in the best health with diabetes, high blood pressure and having been sick for the last 2 weeks with ear and upper respiratory issues. I paid the bill by phone, since I technically still owned it when all this started, and my mother started to leave. They told her at Max Ford, "oh, you will need to get gas before you get very far." It was between 1 degree and 12 degrees outside WITHOUT the wind chill. When she started the vehicle, the readout told her she had "zero miles to empty", so she stopped and got gas, about $20 worth putting it just below ½ tank. She entered the highway going north, and the hood started to rattle; so she pulled over and tried to shut it. She thought she had, so she got back on the road. Only to find out, that the hood was still not latched. She stopped again and was able to get the hood latched. She went straight home. She noticed that the fuel gage was still registering zero, even though she had just put in gas. So, on Dec 28th, she called Max Ford and they told her to bring it in around 2 pm. At 4 pm, she called me. The part I had sent there was "bad". I spoke with Jerry K and was told that the part was bad and they needed the receipt so they could fix it under warranty. I told him I had purchased it from Rock Auto and he them told me that there was nothing he could do with a warranty and he would need a new part. So, I went online to Rock auto and filed a warranty claim with them. The part was being shipped to my mother and we would repeat the process and I would return the original part for the warranty. Jerry told me his tech had spent about 2.6 hours or so uninstalling the part and diagnosing the issue, and I would need to pay for it. He agreed to comp it down to 1 hour of labor since I was having so much trouble (invoice # 38141). I found out a short time later, that, WITHOUT discussing this with me or my mother, a technician at Max Ford opened the fuel sending unit and "reconnected the electrical wires" and reinstalled the unit. This voids the warranty with Rock auto. It seems to be running fine now; however I had to pay for the install, again. I am 8.5 hours away from her and the Escape and am very frustrated. I do not want my mother having these kinds of issues. As of today, she has been diagnosed with pneumonia. I am sure being out in the cold the last 2 days dealing with this has not helped.

So, how would you feel if your 73 your old mother, on a VERY cold day, was sent out of the dealership with a vehicle with NO gas and the hood NOT shut?

I was furious. I called Max Ford and spoke with Travis, the service manager, and was given some song and dance about, "it happens", "the dealership there must have installed the throttle body wrong because we had to replace it", "they leaked gas inside your car", " they must have broken something while working on it", etc. This is when I was told that the technician has opened up the part and "repaired it". Travis also stated that since it is working properly now, to get another part would cost me uninstall and reinstall labor again and I also took a chance on the "after market" part being broken as the first one was. I then cancelled the "warranty" replacement from Rock Auto, because opening the unit voided the warranty AND I was told it was now working fine and replacing it again would be a gamble.

So, I called Bill Utter ford and spoke with Randy, the service manger there. Randy says when he last spoke with Travis, they had agreed it was a "fluke" that everything broke after leaving Texas and Bill Utter's dealership. I am finding this hard to believe. How can a vehicle check out "good" in all categories in one dealership, then only 10 days later need all these repairs? That makes no sense.
Common sense would also dictate that if you are working on the fuel system, the amount gas that was in the vehicle should be noted and replaced once it has been repaired. I find it very irresponsible for ANY repair place to let a vehicle leave their facility without ANY gas and with the hood unlatched. That leads me to believe that the Escape was never test driven after the repairs; especially since the mileage in and out on both invoices shows zero change. Additionally, opening the fuel sending unit voided my warranty on it. IF it does break again, I now have NO RECOURSE to pay for everything again.

I am a manager in a retail environment and I can tell you, if this had happened at my place of business, I would have been falling all over myself to take care of the customer. I have never had this kind of treatment or run around from a dealership. Randy, at Bill Utter, has assured me his technicians did nothing wrong, other than the gas leaking in the vehicle. He remedied that by having it detailed at Max Ford and has offered me a service credit on my next service.
However, I find tremendous fault with Travis and the service team at Max Ford. I can honestly tell you, that I will NEVER give them any of my business, nor will my mother. If the Escape has any additional issues, we will find another Ford Dealership to handle it.

I am currently out a total of $67.78 + $604.11 + $125.00. For a car that was in fine working order, I am really upset. I have all the maintenance records for my Escape and take good care of ALL my vehicles.
I have always wanted a Lincoln, so on Dec 16, I bought one. I will continue to use Ford products as I truly believe they are a great vehicles when properly maintained. But the service I have received has left a very bitter taste in my mouth.

I sincerely hope that you can find some way to "make this right". I have NOT posted anything on social media, but if I do not get a response from you shortly, I will be doing so. I do not consider this a threat, I just want people to know what happened that should not have happened.
Sincerely,
Lisa G. (Turpin) Kizer

494 Chisam Rd
Valley View, TX 76272

Resolution requested: I believe that the vehicle should be repaired in regards to the fuel sending unit, and now, we are told that the fuel pump has gone out.
I have all the invoices available, but I do not want to attach them. I request a phone call and a letter to address this issue.

Read full review of Ford
Hide full review
ComplaintsBoard
E
1:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Ford ford knows about engine failure on ford f-150

I know our Ford F-150 is old 2004, but why would they sell it to us for a high price if they know they have faulty engines? We feel they have violated our rights as consumers. They dressed the truck up inside and out to make it look nice knowing perfectly well the engine would have issues. After owning the truck for 1 year after paying a lot for the truck, we have to replace the entire engine? Not right. I could see having to pay for some maintence, even engine work. but the entire engine? THat is such a violation. We feel they should have at least told us at the dealership that this years engines have been known to be poorly built and have a lot of issues. Shouldn't that be part of the disclosure?

Read full review of Ford
Hide full review
ComplaintsBoard
A
6:06 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Ford 2014 f-150 3.5l throttle body failure

I have a 2014 F-150 (V.I.N. 1FTFW1ET3EFA84580) with the 3.5L Ecoboost engine. This past Monday, 02/05/18, I was on my way home from a vacation pulling a trailer in a remote area. I experienced an engine code P2112 signaling the failure of the electronic throttle body. I was able to "limp" it to a Ford service department in Merrill Wisconsin, Breaman Merrill Ford. They were able to replace the electronic throttle body and get me on the road again. Breaman Merrill Ford repair order #00323 dated 02/05/18. My vehicle only had approximately 38, 500 miles at the time of the failure. I feel this is unacceptable and caused me a lot of stress regarding a break down pulling a trailer and in a very remote area with very limited possibilities for help to get us to safety. I did some research online and it did not take me long to find out that this is not an uncommon problem. I also located information online that there were enough complaints for the National Highway Traffic Safety Administration (N.H.T.S.A.) to open an investigation. It appears from what I read online that Ford took steps to satisfy N.H.T.S.A., however, I was not able to locate what that was. I feel this is a significant safety issue and feel lucky I was not passing a vehicle in oncoming traffic or pulling away from an intersection when I experienced a catastrophic throttle body failure resulting in total and sustained power loss. The repair cost I incurred was $193.40 for part #BL3Z9E926B (electronic throttle body), $3.05 for part AT4Z9E936A (gasket) and $83.30 for labor (labor rate of $104.00). Total cost of $298.92 after tax. I would be satisfied with partial reimbursement of my total cost (not including stress and time) if the Ford Motor Company would reimburse me in whole for the electronic throttle body cost of $193.40. Thank you for your time, Aaron Agenten. I can be emailed at [protected]@yahoo.com

Read full review of Ford
Hide full review
ComplaintsBoard
J
3:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Ford 2008 ford fusion

I inherited a 2008 Ford Fusion with low miles. I have had it for about 2 years and it now has about 82000 miles on it. Engine started running rough so I took it to a local shop (not a Ford Dealership). They analyzed the car and said a coil needed to be replaced. I okayed the repair and was subsequently called back and told that unfortunately, the computer was bad and would need to be replaced. I took the car to a 2nd shop and was told that the original diagnosis was correct; that a coil went bad and it shorted out the computer. He explained that they could replace the computer but that in order to obtain a replacement computer from Ford, they would have to show that all 6 of the coils would be replaced as well! Cute trick -- one coil goes bad and shorts out the computer. Ford requires all 6 coils to be replaced before they warrant the computer! The anticipated cost of repair to this vehicle, based on parts research and the original diagnosis, is more than twice the amount. Is this an example of Ford's attitude towards customer service? It may not be bait and switch but that sure is what I am reminded of.

Read full review of Ford
Hide full review

Ford In-depth Review

Overview: Ford is a renowned American automotive company that has a rich history and a strong presence in the global market. With a mission to provide innovative and sustainable mobility solutions, Ford values quality, reliability, and customer satisfaction.

Product Range: Ford offers a diverse range of vehicles, including cars, trucks, SUVs, and electric vehicles. Their popular models, such as the Ford Mustang and Ford F-150, are known for their impressive features and specifications. When compared to competitors, Ford vehicles often stand out in terms of performance, design, and technology.

Quality and Reliability: Ford vehicles are generally well-regarded for their quality and reliability. They have received positive reliability ratings and high customer satisfaction in various surveys. While some common issues and recalls have been reported, Ford has taken prompt actions to address them and ensure customer safety.

Performance and Technology: Ford vehicles excel in terms of performance, offering powerful engines and excellent handling capabilities. The brand incorporates advanced technologies and features in their vehicles, keeping up with industry standards and often surpassing competitors' offerings.

Safety: Ford prioritizes safety and consistently achieves high crash test ratings. Their vehicles are equipped with a range of safety features and technologies, including advanced driver-assistance systems. When compared to competitors, Ford's safety offerings are competitive and provide peace of mind to customers.

Fuel Efficiency: Ford has made significant strides in improving fuel efficiency across their vehicle models. They offer hybrid and electric options, contributing to sustainability and eco-friendly practices. When compared to industry standards and competitors' ratings, Ford's fuel efficiency is commendable.

Pricing and Value for Money: Ford adopts a competitive pricing strategy, making their vehicles affordable for a wide range of customers. When compared to competitors' offerings, Ford's pricing is often reasonable. Considering the overall value for money, Ford vehicles provide a good balance of quality, features, and affordability.

Customer Service and Support: Ford's customer service and support channels are reliable and responsive. They have received positive customer satisfaction ratings and feedback. Ford also provides comprehensive warranty and after-sales services, ensuring customer peace of mind throughout their ownership experience.

Online Experience: Ford's website offers a user-friendly and functional experience. They provide online tools and resources for customers, including vehicle configurators and informative content. The online purchasing process is streamlined, and customer reviews help potential buyers make informed decisions.

Overall Rating: Ford's key strengths lie in their commitment to quality, performance, safety, and customer satisfaction. While some common issues have been reported, Ford has taken steps to address them. Considering their diverse product range, competitive pricing, and reliable customer service, Ford receives a positive overall rating.

Final Thoughts: Ford is a reputable automotive company that offers a wide range of vehicles with impressive features and performance. Their commitment to safety, fuel efficiency, and customer satisfaction sets them apart from competitors. Potential customers can trust Ford for reliable and value-for-money vehicles, backed by excellent customer service and a user-friendly online experience.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Ford customer service

Phone numbers

1800 771 199 133 673 More phone numbers

Website

www.ford.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Ford?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Ford Customer Service. Initial Ford complaints should be directed to their team directly. You can find contact details for Ford above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Ford. Discuss the issues you have had with Ford and work with their customer service team to find a resolution.