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Ford Motor Company

Posted: Jan 12, 2018 by    

fairway ford dealer in placentia ca

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Placentia Ca, United States
My company bought a new Explorer Limited . I took delivery yesterday evening 1-11-18 . I did not notice how oxidized the paint was, along with 50 - 60 scratches . 4 door dings as well . Called the Dealer immediately, they said bring it in . I did . The scratches were so deep, they said they would have to paint some of the panels including the hood . I made it very clear that I purchased a new ford car to have factory paint job . I am a chemical engineer and my company manufactures coatings . I am well aware that Ford factory paint is far superior to body shop type work . Clean room application, post curing etc. We have a fleet of Ford Trucks, very happy with the products .The vehicle should have never left the Dealer in this condition !!! I voiced my concerns to the floor manager, Elliot Fleener over the phone, he hung up on me in mid sentence . Please help !
Complaint comments Comments (0) Complaint country United States Complaint category Car Dealers

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Ford Motor Company Logo Ford Motor Company
Customer Care Service
P.O. Box 6248
Dearborn
Michigan
United States - 48126
+1 800 392 3673
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