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Ford Motor Company / disappointed customer

1 United States Review updated:
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This is a passenger van, that can make many stop and idle for short or long periods of time.

The air condition will not cool at idle. I took the van to the Ford dealership, they checked the van and said there was no problem.

I returned to the dealership again with the same problem. This time they checked with the manufacturer.

The Ford manufacturer advised the dealer that this is a "characteristic" of the van.

I sent the info to Ford to their web site and have not received a response.

I have and still own other Ford vehicles and none have this problem.

Ford, this is not a characteristic, this is a defect.

Why is there no recall, or service report for this?

Va
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Comments

  • Lu
      19th of May, 2011
    0 Votes

    Paint work doesn't match. The plastic is a different shade of white to the rest of the car. Ford thinks it looks fine. I and everyone else i have spoken to don't think it looks fine. What do you think??????

  • Le
      21st of Mar, 2012
    0 Votes

    as a long time owner of fords for the past 25 years i have never been so disappointed in owning a ford
    the 2001 ford escape has nothing but problems
    the suv only has 147, 000 kms on it and lots of issues
    oil leaks
    censors
    brakes
    what happened to being number 1 to loosing a great number of return buyers
    when i bought the escape think that i would get at least 250, 000 or more out of it before buying a new one now i question what i will buy next
    as to others who look for great product i feel for you

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