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Ford Motor Company / disappointed customer

1 United States Review updated:
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This is a passenger van, that can make many stop and idle for short or long periods of time.

The air condition will not cool at idle. I took the van to the Ford dealership, they checked the van and said there was no problem.

I returned to the dealership again with the same problem. This time they checked with the manufacturer.

The Ford manufacturer advised the dealer that this is a "characteristic" of the van.

I sent the info to Ford to their web site and have not received a response.

I have and still own other Ford vehicles and none have this problem.

Ford, this is not a characteristic, this is a defect.

Why is there no recall, or service report for this?

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  • Lu
      19th of May, 2011
    0 Votes

    Paint work doesn't match. The plastic is a different shade of white to the rest of the car. Ford thinks it looks fine. I and everyone else i have spoken to don't think it looks fine. What do you think??????

  • Le
      21st of Mar, 2012
    0 Votes

    as a long time owner of fords for the past 25 years i have never been so disappointed in owning a ford
    the 2001 ford escape has nothing but problems
    the suv only has 147, 000 kms on it and lots of issues
    oil leaks
    what happened to being number 1 to loosing a great number of return buyers
    when i bought the escape think that i would get at least 250, 000 or more out of it before buying a new one now i question what i will buy next
    as to others who look for great product i feel for you

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