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Ford Motor Company / 2005 expedition ac

Lakewood, CO, United States
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I have a 2005 Expedition with AC problems. I have taken it to Larry Miller Ford Lakewood CO. service center 4 times to be fixed, and have spent over $1600 on the AC repair at that shop. The second time the AC did not function when I picked the car up, before I even left the shop. The latest (4th) repair was last Friday 6/9/17. It lasted less than one week, and it was not working today 6/16. I get charged an average of $400 on every visit, even when the AC still does not work. The shop never gives me any warranty credit. Needless to say I am a very disgruntled customer. I called Larry Miller Ford service today to complain about the AC and spoke to Ryan Doerr, (assistant service manager). He told me I should expect these failures on an older car and said "I was discourteous", then hung up on me. He was both unprofessional and does not handle dissatisfied customers well. You are now getting the worst kind of advertising: word of mouth, bad mouthing your terrible service, Larry Miller Ford dealership and Fords in general. I am going to fix the AC by buying a new Toyota. Never another Ford

Al
Jun 16, 2017

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