ford/gemb / lack of communication
we were just notified on Wednesday October 20, 2010 at 8:30 PM of being delinquent on our account by one of your customer service representative. This has been a lack of communication on your part. On Wednesday October 20, 2010 between 8:00 and 8:30 PM your customer service representative contacted my parent first then she proceeded to contact my in-laws and after that she called my wife. In contacting both my parent and my in-laws this individual broke two rules. First of all both set of parents are on the no call list and the second was the breach of contract of the privacy act in doing so I have been notified and asked to make a class action suit against GE Money Bank by my state representatives. In addition, when your representative spoke to my wife that evening she stated that we were two month behind and we owed $111.00 my wife stated she would have to talk to me first before doing anything. The next day I was checking my e-mails and for the first time I had something in my in-box from your company stating I was $49.00 past due there is a big difference between $111.00 and $49.00. I decided to give your company a call and I ended up with a lady whose name was [Lima] she was so hard to understand and she wouldn’t even let me try to get my point across to her. She said she would drop all the late charges because we have not been getting our billing statements from you since March, 2010 she stated that the USPS has been returning the mail stating on it that it was unable to be delivered ……………. You would think someone would try contacting you to see if you happen to move or if there is any other problem, but not even a call that is very sad. The sad thing about all this is that your customer service representative base has been outsourced to India we need to get these jobs back into the United States and yes your representative even conformed it when I told her I had her on GPS tracking.
With my understanding the due date for our account was on the 16th of every month and this coincides with my paperwork from July 2009. Now your customer service representative was telling me it is now has been changed to the 8th of each month. Since we had not been using our card for almost a year and our payment is $34.00 per month and we were paying directly through the bank through bill pay we had not had any type of problem. Even with the new credit card laws that were signed in on May 22, 2010 by President Barack Obama we have not received anything from GE Money Bank about any type of notification about any changes. I'm finding out it is easier to send a complaint into GEMB headquarters instead of talking to someone on the phone who is in a different country than you are.
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