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Ford Esp Warranty / warranty coverage

Owings Mills, MD, United States

I have a 2008 Ford Expedition Eddie Bauer EL it has the premium ESP extended warranty plan. Today, I took the vehicle to Len Stoler Ford in Owings Mills, MD for warranty service. I was advised by the service representative that it would cost $120 to determine if the plan covered my desired repair-fix a seat. I explained that his computer should be able to immediately determine if I was covered and he again explained that it would cost $120 to determine that. I asked if that would be the repair deductible and he explained "No" that would be another $100. BUYER BEWARE! So $120 to tell me if I am covered. By the way Ford no longer issues any paperwork with their ESP plans and is apparently allowing this fraudulent practice!!! On my 3 previous warranty service visits I was never assessed this fee???????????????

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Feb 20, 2013

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