Foot Locker
reviews and complaints

I usually avoid the overpriced items sold at footlocker and its sister company eastbay, but during a promotion, I bought a pair of shoes from them. During payment, I entered my mobile phone number as usual. I've since received an average of 3-5 unsolicited promotional text messages a month from footlocker and eastbay.

There are a number of issues that irk me about the unsolicited messages

1. I did not ask for them. I am extremely careful to uncheck any option for promotional mailings, and I certainly did not see a checkbox asking me whether I wanted text spam.
2. There was no option on my account at their website to stop this service, and there is nothing in their privacy policy acknowledging text spam.
3. I made my purchase at eastbay, yet I received promotional messages from both eastbay and footlocker
4. Most importantly, I do not text much and I get charged 20 cents per message!
5. All messages have a clause 'reply footstop to opt out'. I did this twice or thrice (at 20c each), and it doesn't work!

That's not the worst part. After a few attempts, I bite the bullet and called eastbay customer service. After making me wait the usual 10 minutes, the csr was nice and all, and assured me I would not get any further messages. I was super-clear that I did not want just the eastbay messages to stop, but the footlocker ones as well. She said that would be taken care of.

For a few months after that, I received no messages, but they've started again last month. I vainly tried to send 'footstop' again, and surprise — it does not work. I've finally had enough, and have done the following:

1. Blocked all text messages originating as email (which is the usual case) for my at&t wireless phone, using http://mymessages.wireless.att.com. I have also set an alias so I can receive text messages that I do want.
2. Reported the company and its practices to the fcc as it is a violation of the can-spam act at http://esupport.fcc.gov/complaints.htm
3. Wisened up to never give a company my real cellphone number again. There are services such as google voice which gets you a free sms number, not to mention better spam filtering.
4. Posted this complaint.

Shame on you, footlocker.

Purchased shoes with spenco since the salesperson mentioned the unconditional guarantee as long as I kept the box. Returned today with the box in hand well within the year. The top layer of the inserts were falling apart. Nonetheless, the salesperson refused an exchange because his system does not go beyond 30 days. The barcodes were clearly visible and the same as the new ones they offer, so much for the unconditional guarantee and chalk one up for the sales tactic. I won't support a company that doesn't abide by their own promises.

There is a footlocker in golden ring maryland that is ran by a young and very inexperienced manager. She has a very nasty attitude and has no respect for anyone on her team. I have witnessed her speaking ill about her management team. I do know her name. She has threatened to fire someone and she has not been there a year yet. She is very lazy and does nothing while in the store. She doesn't greet nor assist the customers. There have been complaints by customers and emplyees and emplyees family memebers and nothing has been done to correct the problem. She has rules of her own and does not abide by them. She is very shady and it is very disturbing to witness. The district manager has not done anything to assist as well. Maybe this complaint will assist is some sort of resolution. Management needs some sort of training and people skills. I was outraged when I witnessed and heard of these things. As should footlocker. Footlocker should be ashamed and I wouldn't be surprised if that store looses alot of customers. Get that store in shape footlocker llc. Get on top of these cocky children that you give these positions to they will hurt your business.

They may be nice when you want to purchase an item but buyer beware. I have had now 3 incidents with the horton plaza location in san diego ca. I have been trying to make a return and the first time I didn't have my receipt and wanted a store credit and was told they don't have them and that I would need to hang onto the items and exchange them when I am ready. Anyways brian the store manager.. I don't know how the hell that could have happened was extremely rude. He appeared to have a personal problem with my husband and i. I have never been treated so inhumanly in my life.

I purchased online for a christmas item that I could return to a local store if it did not fit. I attempted 2 stores in my area which had closed. By the time I reached an open store I explained the situation with my unworn item (that is too large) and receipt for $119.00 paid. I was then a few days past their so called '45 day' return policy (not the amount of time I had posession of the item)

Not only were they unhelpful, nor had anything in stock I would want to use as a credit, but they stated they could not credit the purchase price. This is bad business and in my opinion, stealing. Online customer service said what the store says goes and would not allow me to speak with a supervisor. The store advised a district manager would contact me within 24 -48 hours. I was not allowed his number, and I was never contacted.

This is quite poor service. I shop often and have never run into such a lack of customer skill. I want a refund of my purchase and will not be shopping with them again.

Never, ever buy anything from footlocker.com. The website is not secure. Had $400 of additional charges from various companies I have never heard of taken out of my checking account. Wrote to footlocker & never received a response to my complaint. Footlocker has lost all future sales from me and every person I can tell.

They may be nice when you want to purchase an item but buyer beware. I have had now 3 incidents with the horton plaza location in san diego ca. I have been trying to make a return and the first time I didn't have my receipt and wanted a store credit and was told they don't have them and that I would need to hang onto the items and exchange them when I am ready. Anyways brian the store manager.. I don't know how the hell that could have happened was extremely rude. He appeared to have a personal problem with my husband and i. I have never been treated so inhumanly in my life.

There are other places that would treat you well and respect you and welcome your business.

I purchased a pair of nike trainers in my local footlocker on sunday, 22 july. Upon trying them on a few times at home, I realized they were a bit too tight, so at the first opportunity, i.e. Five days later, I returned them, requesting a bigger size. I was flabbergasted when the assistant told me (and this beggars belief) that, because I hadn't kept the box, they couldn't do the exchange. I tried to reason with said shop assistant, but was getting nowhere, so I asked to speak to someone in authority, i.e. A manager.

He basically gave me the same mantra, which I obviously wasn't going to accept. I tried to explain in words of one syllable that nowhere on the receipt did it say "no exchange without original box", and for a shoe shop to claim they couldn't re-sell them because they didn't have a box to put the m in was totally ludicrous.

Eventually, after much to-ing and fro-ing, the manager told me to come back on saturday, as their till wasn't working (?) and he couldn't do the exchange that day. I am venturing back in there on saturday, but if I don't have a satisfactory outcome, I will be bringing this to the attention of trading standards and, indeed, which magazine, as I feel the public have a right to know about the dreadful customer service on offer at footlocker.

I can safely say I will never make another purchase at this store, and in future will buy my sports wear from a reliable store.

Several months ago me and my cousin and a friend went 2 the at 5am in the morning 2 stand online for 6 hours for a pair of rare michael jordan sneakers that cost 300.00 dollars. The store manager arrived at about 8:00 am, at around 10:15 the store and there workers anounced they didnt have more than half of the sizes most of the people standing online needed. What I dont understand is how can you not have something available when they didnt sell any shoes yet. Well come to find out that the store manager and some of the employees already had purchase the shoes for themselves and friends and we were not able 2 get them. Its so unfair my complaint is that the store if there going to allow us to hang out in front of the store and also have people sleep over night 2 wait for an item, the store manager shoe order extra pairs of shoe for him and his employees seperate from the customers purchase, it was a mad house that day and to spend all that time waiting, waiting, and waiting 2 get nothing its just not right and I will never support that store again something have 2 be done bout these store who does this.

I was about to buying 2 pair of shoes from 'new opening' foot locker at george st (near woolworth supermarket and it's been open for 1 1/2 weeks already) sydney.
But I was waiting for 15 minutes for their assistance and even I gave signal that I need their help, no one come to me even it's not busy..
Then without their help, I tried the shoes and brought it to counter to pay..

They put me on with new staff that not even know what is he doing, then he said it's a demo and they don't have any new pair..
It does not really matter for me, but then I found the shoes was really dirty. I asked for the new pair for different size but without checked it again, he said "we don't have anymore size".

Then one of the senior staff (I think) came and said that it's dirty because lot of customers like me tried the shoes without the socks and he said again that I should asking for their assistance before I try their shoes, then he walked away from me, I found it really offensive and rude..

For sure, I will not come back to that store no more...

As a basketball player I understand the necessity for having proper shorts at an appropriate length for a game of sport. A little while ago I bought an excellent pair of navy blue mesh converse women's shorts. They were the perfect length being mid thigh, and they had a very comfortable and non see through cotton underlay and then the mesh stitched in on top. Imagine my disgust when I went to get a new pair that no sporting good store stock these types of women's shorts anymore... Why not? Are we not entitled to have a specific women's playing short anymore, or companies simply not making them anymore? I was appalled at being told to buy the mens shorts which would need to be a junior size to fit and come down to either knee length or past, I cannot play in those shorts. The champion brand looked promising on the hanger, until you try them on to find that you need to go a size bigger than normal so their tiny shaped legs will fit which then leave them lose around your hips, they also have a nylon type see through clingy material under the mesh. I also refuse to step out onto the court in a pair of shorts that only just cover my # if i'm lucky, i'm there to play a game of sport and get a work out, not show everyone what is underneath my shorts each time I move... Come on companies pick up your game, women are a major product buyer and also play sports (shockingly enough). All of the stores I visited, rebel sports, amart, foot locker to name a few had the same story, sorry we don't stock them anymore, everyone always asks for them but we just don't have them, if you want some go to the men's section... If anyone knows where I can find some please advise, otherwise companies why don't think about how much money you're losing by not stocking them, I can think of at least 10 people immediately who would buy them regularly..

Bought 3 pairs of nike shoes for my kids' christmas and as it turns out, 2 of the 3 didn't fit well. So I took them back with receipt in hand only to be told they could not exchange them because there was a little "crease" on the top from where they tried the shoes on! I wasn't going to stand for that so I demanded to speak to the manager. After arguing with him for what seemed to be an eternity, they finally let me exchange them. Lots of wasted time and energy for nothing!