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UnderArmour Customer Service Phone, Email, Contacts

UnderArmour
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1.0 119 Reviews

UnderArmour Complaints Summary

0 Resolved
119 Unresolved
Our verdict: Engaging with UnderArmour at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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UnderArmour reviews & complaints 119

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A
1:53 am EST

UnderArmour Pathetic service

I made a purchase online on the 13/01/2023, i emailed [protected]@apollobrands.Co.Za on the 14/01/2023 requesting the order to be cancelled with my bank details attached requesting a refund, i recieved and automated response saying feedback will be given within 2 business days, i called the contact centre on monday the 16/01/2023 requesting the order be cancelled and refund be paid, i was told that the order cannot be cancelled and that i needed to recieve the order and then request a refund by either sending the item back or returning in store, i went to under armour springfield on the 17/01/2023 when i recieved my order and immeadiately returned it, i was told that i cannot get a cash refund and that the refund needs to be processed the same way payment was made, i inserted my cheque card which was used to purchase the item into their fnb merchant machine and was told the refund has been processed and that payment will reflect within 5 days, its now the 25/01/2023, i recieve an email saying that fnb paid the refund into the wrong account, how the [censored] is that possible if i inserted my card into the damn merchant machine! you people are pathetic ... Both online, under armour springfied for being incompetent and fnb! i want my money back today!

Desired outcome: I WANT MY REFUND OF R1698.00 IN MY ACCOUNT TODAY BEFORE 12!!!!!!!!!!!!!!!!!

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12:51 pm EST
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UnderArmour order

I cannot get through on your customer service phone number. It goes directly to verizon. If I call the store, it disconnects. This issue has been since Friday. I want email confirmation for my order #C1395006. I was told I had not received it because you had wrong email address. I corrected the address and still nothing. Why? Please send confirmation and projected delivery date.

Thank you,

Sylvia Devilbiss

[protected]@md.net

[protected]

Desired outcome: Please send confirmation of order and date of delivery. Please repair your contact process.

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3:53 pm EDT
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UnderArmour In ability to use purchased UA gift cards and no help from customer service

On; 3-October I purchase (4) $50 gift cards to use at Under Armour. By coincidence the company claims to be undergoing a system change or upgrade so was unable to use the gift card on the internet site. At some point the gift cards appeared to get caught up in the UA point of sale system because it looked like the cards had no value (though this was not the case). I was able to use $90 across two of the gift cards before the system went bonkers.

I first contacted UA on their internet website but the representative was not able to help after I spent like 30 minutes on hold as she took my information down one alphabet at a time (so it seems). She advised of the system issue and suggested I try to use the gift cards to make the purchases the next day.

The next day I once again attempted to use the two remaining gift cards after selecting merchandise on the website. When it came to paying, I selected the option to use the UA gift cards but the error message indicated I needed to check the value on the cards. I went to the other page on the site to check the value and the value was properly stated but I could not use.

I called the service number, selected the option to place and order and was connected quickly. Until I started asking for help with the UA gift card all was good and they were willing to take my CASH monies. When I tried to use the cards it was a different story. I was passed around from rep to rep to no avail.

The next day I received an email saying the cards had been reloaded and to proceed with using and that the case was closed. I immediately went to the website to try to use and had the same issue I had been experiencing. Some sort of glitch. The system did acknowledge the gift cards and the associated amounts but when I try to proceed to 'contact' I got the error that it can't process at this time AGAIN!

I don't know what is going on over at UA but I just want to redeem these gift cards to buy whatever I can find to buy (the items I was going for are all NOT available so there's that issue). Seems simple issue would be for UA to reissue a new gift card in the amount of the old one IF it is an issue with the new system not working with the OLD gift card numbers.

I'm so disappointed in UA and have found that now when I see the bran name I'm immediately turned off and if I"m ever able to redeem the gift card I will probably never buy UA again.

Desired outcome: New gift card THAT WORKS, refund of the amount on the gift cards 200 dollars or place the orders for merchandise I want at a discounted rate for my hassle.

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Is UnderArmour legit?

Our verdict: Complaints Board's thorough examination reveals UnderArmour as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, UnderArmour stands out for its commitment to quality and security. Clients considering UnderArmour should delve into its customer service record to gauge compatibility with their expectations.

UnderArmour earns 91% level of Trustworthiness

Perfect Trust Endorsement: UnderArmour achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for UnderArmour. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Underarmour.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows UnderArmour website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Underarmour.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Underarmour.com you are considering visiting, which is associated with UnderArmour, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

A trust mark has been identified for a underarmour.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

The domain associated with UnderArmour is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

UnderArmour website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Underarmour.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While UnderArmour has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 119 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to UnderArmour. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
W
11:12 am EDT

UnderArmour golf shoes

I purchased a pair of golf shoes last November that had a 2-year waterproof warranty. After less than 9 months i noticed water ingress i sent the shoes back to the distributor who contacted the under-Armour rep. The shoes were then sent back for inspection. I was advised that the shoes were not to be replaced and wear and tear nullified the warranty. Eventually after threatening with social media i got my money back.

Overall, i am very disappointed in the service i got from Under Armour and would recommend not to buy their product. As a person in sales i know how damaging bad press can be well you deserve to be slated

The warranty is a waste of time if it isn't honored

Desired outcome: A email stating that as a major company that you honor your warranty

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4:00 pm EDT

UnderArmour Sexual Arrestment

My daughter has been working with the company for 4 weeks and the manager Jeff was harassing her on the daily bases for she is the only female working on the forklift side, when told the manager she wants to report him the manager Mariah told H.R and then today she was fired I want to know was the harassment reported to H.R this morning. Please get back to me because I will go to the news about managers who are racist and a sexist towards woman.

Desired outcome: Both Managers to get fired from the jb

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1:43 pm EDT

UnderArmour service

One of my t-shirts a tri-color is not an XXL as marked and cannot be worn,,,can it be replaced? can I get a return slip to do so? Looking for another t-shirt in XXL not tri-color,,,Pleae advise,,,thanks, Arthur Fuchs

Desired outcome: get another t-shirt as a replacement,,,

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9:41 am EST

UnderArmour Mens & womens ua town coat 1297879

I purchased a men’s and a women’s winter coat $500 . I have been pretty much locked down since that date in 2020. They look like new except both zippers are having the quality flaw of the magnetic zipper letting go and not allowing it to engage.

I took to a seamstress who indicated the flaw with those under armour zippers. I had a chat with your customer service who indicate there is nothing they can do.

I am making one more attempt to have my issues addressed before I go to my next option of submitting complaints to the better business bureau in all your office relocations.

Regards,

Bill

Desired outcome: have my coats replaced or repaired as they look new except for the flaw in the zipper

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J
12:07 pm EST

UnderArmour Socks

I purchased under armor socks from Fred Meyers. They shred apart after one time wearing them and washing them. Very poor product. They's socks are a few days old. I payed $15 dollars plus tax for 6 pairs that fell apart after one use. Is this a on going problem with these socks? I have purchased cheaper socks that lasted way longer. I don't think I'll be buying them again unless they make this right.

Desired outcome: Refund or new package of socks.

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7:00 pm EST

UnderArmour T shirt

Ordered a t shirt, somehow got lost in shipping, contacted Under Armour customer service, they confirmed it was lost and said it was out of stock. I could get a refund or a different shirt. A refund would take 10-14 days to be authorized and then 3-5 days to be credited back to my credit card, a long as three weeks to get my money back.

Desired outcome: Quicker refund

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10:51 am EST

UnderArmour Under Armour TECH TEE

In the Past I have purchased several UnderArmour TECH TEE's and they are fine. However, I have just bought 3 new ones at Kohls and they (apparently) are now using a stitching on the inside collar that is very irritating, and i cannot wear these TEE's as they chafe everything they touch. I have already washed these and can not return them. See Attached Pictures. The red box on the second picture outlines the problem area. The stitching used is almost the constancy of a light fishing line! Now that I know what to look for I'll check these collars before I buy any more.

Desired outcome: Fix your Product, and replace these shirts

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3:09 pm EST

UnderArmour Store manager uncalled for behavior

I would just like to file a conplaint regarding an uncalled behavior to a store manager in Under Armour Hagerstown Outlet named Mr. Cory Shank. This incident happened today March 6, 2021 at 1 pm. I first ask a store lady where i can find a Respect. She politely assisted me. As i was looking this Mr Cory Shank standing a few steps away from me with 2 of his salesperson. He walked infront of me but with this hangers of respect items between us. He was so tall & me with a 4'9 height that he would't see me. He approached & told me me "STEALING". He walked beside me seeing nothing. That time i was already trembling & told him what did you tell me 2x asking him. & he said "i was just joking because i heard the alarm". As a store manager will you treat a customer like that. Is it because i am an asian a Filipino! I was so upset, trembling & my blood pressure went up. I cannot tolerate this misbehavior. Please train your employees because it will affect your company. I am an avid fan of under armour. I am from Gaithersburg but went all the way to hagerstown because that is where i can find the product i am looking for. But now i wont be coming to that place again as long as he is there. Just a last note "GET RID OF YOUR BAD EGGS"' Thank you so much.

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11:11 am EST
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UnderArmour Poor customer service during pandemic

Elderly mum bought clothing for Christmas in October - was unable to try on until Christmas didn't fit - been unable to reach anyone by phone have had a string of emails for mints told initially that only 30 day warranty kept complaining and was messed about by a poor customer service department who then said that although the company had revised their refund policy during the pandemic it was now too late for a refund or replacement even though I had contacted them well before the three month period this had now expired so tough I lose.
I was then messed about with phone calls allegedly no one was able to hear me when I answered.
I find my treatment totally unacceptable
I would really appreciate a more considered response to reflect the current circumstances within the pandemic
Sonja Hughes

Desired outcome: Refund/ exchange

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3:17 pm EST

UnderArmour In-store service complaint

I visted the UA store on Jan 21, 2021 at the Grapevine Mills Outlet Mall in Grapevine, TX at approximately 4pm.

At checkout, I was informed that my email account was required because there was a problem printing receipts in-store. After I suggested alternative forms of reciepts (handwritten signed by manager, photosnap, etc) to the clerk, that were shotdown as non-binding. When I declined to provide my email address, the store manager (Chloe) made the disparaging and condescending comments that to me "IT'S 2021 AND EVERYBODY SHOULD HAVE AN EMAIL ADDRESS" and "YOU NEED TO DECIDE IF YOU ARE GOING TO MAKE THE PURCHASE OR NOT." When I asked for her name and business card, she hastily offerred to try and print me a receipt for my purchase in the back office as if I was inconveniencing her.

Unfortunately, I did NOT have a good shopping experience on this occasion. I was shocked and very disappointed that an UA representative would treat a customer so strong-handed and unprofessional.

I am requesting disciplinary actions and enhanced customer service training be provided to Ms. Chloe and the staff in her charge. A personal apology is also required to bring me and my network back into your stores.

I look forward to hearing about how UA has addressed and resolved this matter.

Desired outcome: Training, reprimand and an apology from Ms. Chloe

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8:02 pm EST

UnderArmour Women's base layer 3.0

Dear Sir/Madam,

I called the OKC city Under Amour outlet store on Monday November 30, 2020, and spoke to an employee named Nathan who advised me that they had women's long sleeve base layer 3.0 in the store. I live approximately ninety miles away from the outlet store. I asked him too make sure they had women's base layer 3.0, before we travelled such a distance and would he please put one behind the counter for my wife. He agreed to do so.

We drove the distance paying two tolls to get to the city to only find out he put a base layer 2.0 on hold for us. We had previously shopped on Black Friday and bought two base layer3.0's. We wanted to take advantage of the 50 percent off he said was still available that day on November 30, 2020, so we made the trip to pick my wife's base layer up. To our surprise they did not have any base layer3.0, after telling us they had one set aside for us. They did not offfer to compensate us for our time and effort in making the trip. They could have at least offerred us a store disscount on our next purchase. But, they did not seem to care that we had deiven all the way there to specifically pick up an item they told us they had set aside for us.

We spend alot of money on Under Amour products and expect courteous and professional conduct, when your employees work with the public. It reflects poorly upon management to allow such behavior to continue. Please take the appopriate actions to rectify this situation. A store discount would only seem right and just.

Sincerely,

(sgd) Dannie Wolf

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12:37 pm EDT

UnderArmour Valsetz boots

Item was purchased around september 2019. Not able to get the exact date because this company wiped out every purchase I have made with them in 8 years. The reference number given to me by their customer care is #200213-001041.

Same boot in question, I have purchased a total of 4 pairs and two pairs for my mrs. We are both officers with the ministry of justice uk. Usually these boots will last me 2 years. But these pairs in question, after two months, I noticed item started to split on the side. This isn't hygienically safe because any sort of fluid can always get in contact with my skin. I reached out to this company on 13th february 2020. They got back to me asking for photos which was provided. They replied saying this damage was due to wear and tear and not manufacture defect.

Unknown to this company, another colleague of mine loved these boots on my feet and decided to purchase a pair. He noticed the same issue in less than two months. He was offered full refund for this. Name of officer is wayne rickard. When he told me this, I reached out to this company. First they respond saying item was purchased over a year ago, so it is now out of warranty. When I challenged this by proving that I already raised this issue in less than 5 months from the date of purchase, they replied offering 20% discount off future purchase.

Why would I be willing to purchase from a company who is clearly profit driven without a care in this world about how it treats its customers. I want a full refund, just as my colleague was refunded. We are all human and equal too. This case is exactly the same and outcome should be the same. I have purchased 6 pairs, and if I have never complained till the six pair, every intuition should be pointed at the fact that without a doubt I know what I am talking about.

I just want my full refund and never have to deal with this company ever again.

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5:07 pm EDT
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UnderArmour V neck t shirt dri fit

In august my daughter bout me a ua v neck blue t shirt dri fit. After 1 wearing I wased it according to directions on label. The ua logo was peeling off. I called us consumer complaint dept and was told since I had no receipt I could only get a digital coupon. I was sent a mailing label and returned the shirt. It was received on august 13th I believe. I had not gotten any coupon I mail or email. I called again and went thru the same thing. Promised a dicital coupon. Nope still none. So did it again told same thing. Now it is oct. And nothing please help. Either send me a digital coupon or return my paid for short

Alex lepore
130 smith st
Deer park ny 11729
[protected]@aol.com
[protected]
Deer park ny 11729

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7:41 pm EDT
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UnderArmour 195250918929

I purchased a sportsmask after receiving a "store measurement " from the in-store associate. The young lady advise us to buy the med-large size. After getting home the mask was entirely too big.

I placed a call back to store 0118, in reference to a purchase exchange, Sales- lead Manager Matt (refused to give me a last name) was totally unhelpful and refused to give any important info on the procedures to get this issue resolved after I expressed how far I live from the store location.

The service was so awful I will be returning all of my purchases.

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7:13 pm EDT
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UnderArmour Coupon/discounts

I tried to use my coupon that I had earned with a prior purchase. It tried to purchase masks. The coupon was for purchase of $50 or more $10 off. The coupon had no exclusions. Was told the coupon could not be applied because I was not a military or first responder at the store. I chatted with customer service and was told I could if I ordered by phone. Called to order and was told I could not use the coupon. They refused. They do not support essential workers.

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7:49 pm EDT
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UnderArmour Running shoes, charged pursuit order number p-[protected]

I placed this order on July 9, 2020. I still haven't received the shoes. On August 18, 2020, I spoke with Kyla Nycelle Bolante from customer service. I explained the situation and she told me the shoes would be re-ordered. I never received an e-mail with a new order number, nothing! On 24 August, I spoke with a male employee who informed me the shoes were not re-ordered and he will re-order them. Yet again, I haven't received any confirmation e-mail with a new order number. I thought Under Armour was a credible and trustworthy organization, apparently not. Your customer service personnel are deceptive and totally worthless. I want my shoes and don't appreciate being ripped off.

Jerry Kehrt
[protected]

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5:10 pm EST

UnderArmour #p-176-4182-5552. gift card for $ 200 not received by receiptient. my (sender) bank account already debited for $ 200. what is the situation please?

I got this message after paying $ 200 on your site.
MAHESH!
You just gave the ultimate UA gift! We got your order #P-176-4182-5552 and we'll make sure it gets delivered right on time.

It has not been delivered. I spoke to your office today, got only a reference number for my call, but no answer.
My order number #P-176-4182-5552.

P{lease let me know the position. Thank you.

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Update by Mahesh Doraiswamy
Feb 09, 2020 5:11 pm EST

urgent. what happened to the gift?

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UnderArmour contacts

Phone number

+1 (888) 727-6687

Website

www.underarmour.com

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