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UnderArmour Customer Care Service

Under Armour, Inc.

1020 Hull Street, 3rd Floor
Baltimore
Maryland
United States - 21230-2080

Customer Support Phone Numbers

Phone:
+1 888 727 6687 3 11
Work days:
Mon8:00 AM - 8:00 PM
Tue8:00 AM - 8:00 PM
Wed8:00 AM - 8:00 PM
Thu8:00 AM - 8:00 PM
Fri8:00 AM - 8:00 PM
Sat8:00 AM - 5:00 PM
Sun11:00 AM - 8:00 PM
 

UnderArmour Complaints & Reviews

UnderArmour / order p-154-2214-3996

Fe
Fernando Valenzuela on Aug 15, 2017
I ordered 3 pieces, 2 tennis shoes and one back pack. I ordered during the tax free weekend in Texas however I was charged taxes. I attempted to speak with Customer Service however no one answer the phone. Called 5 times, all the same. I never imagined that a big company ad UA has a...

UnderArmour / p-153-5229-9136

Ju
Justin Z on Aug 15, 2017
Customer service department, especially Steve W the customer service manager are pathetic. They sent the wrong hat with my order. I called and explained the situation ( after a 45min wait to talk to someone) they were getting a replacement out right away, with tracking info on it. After a...

UnderArmour / shirts and pants

Ky
kyle meger on Aug 14, 2017
On Tuesday august 8 2017 I made an order for some tee shirts, pants and shorts to be delivered by the 17th 6 days later I was emailed that I diddent have proper payment info and was to contact UA. I spent 25 minutes on hold while on my lunch break and called several times in between lunch and...

UnderArmour / customer service

Ti
Tiffany Harcrow on Aug 14, 2017
I have called several times and can not speak to anybody. Waited over 40min and that is ridiculous. Yall charged me more money then was suppost to and I want my money back! I will not order from yall again if this problem don't get solved! I order from yall all the time and have never had...

UnderArmour / customer service

Ch
Chydeen on Aug 14, 2017
I have tried 3 or 4 times to get someone on the phone to talk to, but each time after waiting 45 minutes plus, I still haven't talked to someone! This is ridiculous! You say you have great customer service but I don't have the time to sit and wait on a phone that long and still not talk to...

UnderArmour / can't reach a live person to help me in this matter

Sa
Safeeullah Wajid on Aug 10, 2017
The order # is P-154-3061-3950 6 pair of underwear @ $16.66 per unit, I just got 2 pair. I haven't received my order, but I have received email saying my order was delivered 8-9 17 all of it was suppose to be delivered 8-8-17. I waited 1 hour and 45 min. to talk to a living person live. 8-8-17 chatted with a very disrespectful man named Mr. Austin.

UnderArmour / ordering online

Em
Emorgan86 on Aug 9, 2017
I ordered the Drawstring bag on August 2, 2017 & paid for the 2-3 day delivery & I was suppose to receive my product by the 8th & still haven't received it. I would my $36.02 back or ya'll to make it right & send it overnight. It was for my daughter at school. Now I had to buy another...

UnderArmour / runners

Wa
Wayne Comerford on Aug 5, 2017
Hi there, I bought a pair of under armour runners from a lifestyle sports store in Limerick Ireland 2 weeks ago to find there is obviously a fault with the sole of the right runner as it constantly squeaks. When I returned to the sports store with the runner they have informed me that thi...

UnderArmour / reimbursement never received / unethical behaviour

Fe
Feel Scammed on Aug 2, 2017
Ordered and received 4 pairs of sweatpants. All sub-par quality and wrong sizes. The package was sent back and UA was supposed to reimburse the money. It's been a month now and still no reply. I have tried sending chaser emails to UA but the only reply is an automatically generated email...

UnderArmour / service - items not shipping

He
Heidi Bergling on Aug 2, 2017
I ordered 4 items a week and half ago. I was told I should receive the items between July 27 and the 31st. I received 3 items on August 1st which is a day late but I can get over that. The item I still have not received still has not shipped. I am very disappointed in this and may never...

UnderArmour / you literally have to wait hours for customer service... and still no resolution.

Sc
ScoobyDioux on Jul 31, 2017
It has been over a month since Ireturned an item. Calls to cutomer service only place you on hold, after 30 or 40 minutes if you stick it out someone will answer, they will give you a quickanswer with no email or follow up of the conversation. I was told twice to wait five to nine days and...

UnderArmour / shoes

Ka
Kayla Ballard on Jul 31, 2017
Hello, On 7/21 I purchased a pair of shoes online. I have not received any information about the shoes being shipped. The money has already deducted from my credit card. I have submitted an email with customer service. I have not had any response. Each time I call the customer service...

UnderArmour / product exchange/refund

Br
Brittany Casillas on Jul 31, 2017
I had sent out a pair of under armor Valsetz priced approximately $119 I sent them out at the beginning of the month and I received the tracking information confirmation stating that the boots were at your facility and processed on 5 July. I have since then called back about twice one...

UnderArmour / camo sandels

Hy
Hyme on Jul 30, 2017
We purchased a pair of camo sandels for me and my son. Went on vacation only to find out my brother-n-law had the same pair. By mid-week all three pairs stunk so bad we wouldn't even keep in the garage. Basically smelled like a wet dog. It was embarrassing sitting around the camp fire and...

UnderArmour / customer service

Ra
Randy Lifferth on Jul 28, 2017
My name is Randy Lifferth. Last week I places an order for 62 polo shirts. I tried to do the purchase through my UnderArmour online account. The representative I talked to said that I had to purchase the product over the phone. I told them my concern was that I would not know where my...

UnderArmour / have never rec'd my delivery of a backpack!

De
Denise Brumbaugh on Jul 27, 2017
Submitted Order #P-153-00895-2323 on July 6, 2017 at about 7:25 p.m. Rec'd the confirmation that it would be delivered to me on 7/18/17. Gave it extra time. Started "TRYING" to reach U/A customer service a few days ago. I cannot get through. I just keep listening to the music, and the voice...

UnderArmour / returns

Mg
mgret on Jul 26, 2017
On June 12, 2017 I returned 1 item using the shipping label Under Armour provided. I kept the tracking number and saw that the item did not reach them until July 6! Subsequently I was told it would take 10-14 business days for them to process my refund. Today, 15 business days later, I've...

Under Armour / only partial refund received after returning all items

Bi
Birgitta VanHogerwou on Jul 25, 2017
I ordered 4 items on June 15, returned all 4 of them the day after I received them (wrong sizes). After numerous chat conversations and as many excuses (systems were down, 4th of July holiday) I finally was told last week the full refund was on it's way. However I received only about a...

UnderArmour / 2 day shipping

El
ElisaG on Jul 24, 2017
I ordered 2 shirts and 2 sports bras for 2 day free shipping on a Saturday, estimated delivery that I was given was Monday (which was great!). Unfortunately the package did not show up until THURSDAY. When I opened the package, I was missing one of my shirts. I looked up the product and it...

UnderArmour / shoes

Ju
Justin And Britney Lloyd on Jul 22, 2017
Hello, i have recently bought a pair of almost $90 running shoes at Dicks in Longview tx where i live. I love under armour shoes and being a hair dresser for almost 12 years now, ive found that under armour are the only thing that i can stand to wear all day without being in so much pain...

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