Bought 3 pairs of Nike shoes for my kids' Christmas and as it turns out, 2 of the 3 didn't fit well. So I took them back with receipt in hand only to be told they could not exchange them because there was a little "crease" on the top from where they tried the shoes on! I wasn't going to stand for that so I demanded to speak to the manager. After arguing with him for what seemed to be an eternity, they finally let me exchange them. Lots of wasted time and energy for nothing!