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Flydubai Airlines / i'm writing on behalf of my husband

1 Dubai diera Dubai, United Arab Emirates
Contact information:

I'm wondering why you don't have any complaints and suggestions option on your website, since that is something that is very normal for an airline company to have. I'm writing on behalf of my husband's onboard experience in a flight from Jedda to Dubai on January 8 in the flight FZ834. My husband wanted to perform his prayer on board the flight which is a very quick act. The flight attendant was shocked and told him that was not allowed. He couldn't perform his prayer as he wished because of an uncooperative attendant. The reason why I'm greatly surprised is because, since I'm from Denmark, I travel back and fourth with airlines like: Norweagian, Swiss, KLM, Austrian, SAS... Etc with no one being surprised or anything when I ask them if it is ok I pray. Not only do they clear space for me to pray, but they ask the pilot for the direction of Mekka/Qibla as well. I was even given a jacket of one of the kind flight attendant (who was European) so that I could pray on that as I didn't have a mat to pray on. He gathered his colleagues in one end of the flight and let me pray in the other end. I have never experienced any uncooperative attendants in this matter ever! But this happened in your flight unfortunately and this makes me trying to avoid traveling on any of your flights in the future. Not only don't you serve food as part of your policy which is understandable, but being uncooperative with your customers shouldn't be part of your policy but rather your priority. I'm sorry if I sound a bit negative, but I was greatly shocked since I've never experienced this uncooperative-ness in western airlines, since they are so understanding and cooperative. I sincerely hope you will take this letter into consideration. Kind regards Nadia Alkabani

Jan 15, 2016

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