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Florist.com / Wrong plant delivery

1 United States

I ordered Florist.com a plant to send my friend who lost her family. It was to show my condolence.
They sent my friend red hydrangea with red big ribbon.
I did not know the fact until I stopped by her office.
I called the customer service at florist.com, but their local florist denied the fact the wrong flower delivery on the phone. Later that day, the delivery person came to my office and told the office receptionist that he picked up the DEAD flowers and bring new plant.
Also, the customer service person promised me that they would send the apology letters to my friend and me as well as give me the credit back to my account. It has been one month since the day.
I am really disappointed and still want their sincere apology.

Xa

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