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Flighthub / won't refund and won't reply to e-mails now

Toronto, ON, Canada

I booked my flight through www.flighthub.com on November 16, 2014 for $ 1, 484.30 and called in to modify the dates on December 19, 2014. The lady on the phone booked me a new flight charging my credit card immediately for the new flight, and committed that I will get my refund on the previous flight in a few weeks.

To-date I haven't received my refund. I e-mailed their billing on February 04, 2015. They replied on Feb 05, 2015 that my refund will be issued soon. I followed up ten days later with another e-mail on Feb 15; they didn't reply. I followed up again on Feb 17 with an e-mail but still didn't get an answer.

Are these people not governed by any legislation, if not ethics?

Aa
Feb 18, 2015

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