FlightHub
Reviews and Complaints

We are going on the first trip ever for our family. There is not 6 of us, there are 7. I booked through Flighthub and wanted a direct flight as we have so many as well as little kids. The fellow was so great, so helpful, trying to find ways to help our large family save money. He ended up selling me on a one stop on the way and one stop on our way home...ONLY because he said we would never have to leave the plane. Now I received an itinerary change, and when I looked into it, they explained we get off the plane at both places. They will NOT help change anything or help us in any way now and it was FLIGHTHUB that made this error. If you were to go back and listen to that call that was taped for quality assurance! you would see exactly what was said! I am so very disgusted with FLIGHTHUB for doing this to our family, and on our very first ever vacation to top it off! I already have an anxiety disorder and now I am not even going to be able to enjoy myself as I will be sick with worry that we will miss flights or not have time to get things in, order! Please help us with this, I am looking to AirCanada to help with this as FLIGHTHUB doesn't seem to have someone to e-mail this information to as well! There was to be NO leaving the plane, there would be one stop each way, but we would NOT have to leave the plane! Please help us, I am so very sick now and this will ruin our whole family vacation. We do not have a lot of money and have saved for this trip for a very long time! Our oldest child is going to be 23, that is how long it took for us to be able to save...then we have 12, 10, 7 and 3 year old boys. My husband has also never been anywhere before. I did this ahead of time and then set it aside because it was a Christmas gift and now it is being shattered!

Dec. 28, 2015 Subject: Unable to get a $1, 364.46 refund from Flighthub because of a cancelled flight, due to a Severe Winter Storm on the East Coast on Jan. 26-28, 2015 which closed all regional airports. Flighthub reference number [protected], Delta record locator G6YPQ8, Alitalia record locator NANSBM. Nov. 4, 2014, my 20 year old daughter, Emily, a junior at St. Lawrence University, booked a flight through Flighthub to fly from Burlington to Rome on January 27, 2015 and return on May 16 to participate on a semester abroad program in Italy. The cost of the round trip ticket was $1, 364.46. On Jan 26, 2015 she was advised by Flighthub to contact them because the airlines, Alitalia, had made changes to her itinerary. She was offered other flight options, but those were unacceptable to her due to much longer travel time, and she would have missed the beginning of her spring semester in Italy. She was advised by Flighthub that she would receive a refund for this change of itinerary and that she should pick another option that best suited her schedule and pay separately for that. She did that and paid another $1, 613.18 for a round trip ticket that would avoid the Winter Storm on the East Coast and get her to Italy in time for her classes to begin. I began contacting Flighthub on Feb. 5, 2015. Flighthub told me that “they were verifying the information, proceeding to rectify the situation, will send email to Alitalia, escalating the situation, Yes you will get a refund”. On Feb. 27th I was told “refund still processing, bank process-usually 4-8 weeks, ongoing, and calling about status, be patient”. April 6, 2015 called, ” “Alitalia not processing refund, Flighthub will call me back, personally responsible” April 11, “Already forwarded email, Alitalia not respond, documents were changed, miscommunication with airlines, rest assured you will get refund, Supervisor Regan will call when refund confirmed, just need to wait for airline to respond, nothing we can do right now. May 17, “Supervisor’s not available, Regan will call back”- No call. June 4, “Supervisors not available, someone will call back”- No call. Sept. 13, “Support desk working on getting refund, no update from airline” Oct. 30, called Alitalia Airlines directly, “Please write to customer.[protected]@alitalia.it to express your concerns and we will respond” Nov. 4, called Alitalia Airlines customer service, explained the situation and email, they said “Don’t know why travel agency told me to contact airlines. This is an easy case. Their ticket was issued through other channels; the ticket issuer is responsible for the refund. Find a solution through Flighthub”. Nov 11, 2015- received an email from Flighthub: call them at [protected] for further details. I was told a refund was not available due to the fact that a year had elapsed because of the flight cancellation. HELP!

I bought my tickets with flight hub for $5008 Canadian and some health emergency happened and I couldn't travel I provide all my dr notes and finally they said they will charged me for $250 Canadian and they will refund my money for$4008 and they emailed me to confirm my payment, after my flight date they call back and said they want to charge me for $ 180 per passenger more and I had fight with them .they still didn't refund my money and I am in legal action with them I hope some authority and government organization take care of this fraud other wise they will enjoy of stealing people money

Flight Hub seems to charge you $ 4.02 more than what your invoice from them shows, when you receive your credit card bill per ticket ! They are hoping that you don't notice this charge and you won't fight it. Now imagine if they are doing it to millions of customer's, how much money they are making ! So if you buy a ticket for $ 1, 000, they will even send you an invoice for $ 1, 000, but 2-3 days afterwards when the charge cones on your credit card, it will be for $ 1, 004.02, so about 4 bucks more per ticket ! Also instead of Flight Hub, some other vendor or merchant like " TEH CANADA " shows up on your credit card bill !

Flighthub customer service representative booked me on the WRONG month via phone and now is refusing to take any responsibility for this and I have to pay another $155 for changing the flight with the airline. As a note, I already paid $500 for a flight, $125 to cancel that flight and retain it and then additional $155 when I rebooked. I asked for it to be rebooked for May, it was wrongly rebooked for February and I received no e-mail confirmation until now when I called the airline one month after as I was surprised by your lack of communication. In total, I spent $800 and still I have no correct flight. My experience has been incredibly disappointing and I have spend probably 2-3 hours on the phone each time. Please ask your customer service representatives to book me for free for the correct flight - not the wrong month - THEY BOOKED. I spent so much money with you I would expect them to take some responsibility for the mistake they made. My customer reference is [protected]. I am flying from Boston to San Francisco. I was supposed to fly on 8 - 21 May but I have been booked on 8-21 February. Please help.

Although I have deleted my customer account for FlightHub two months ago, I am still receiving messages once or twice a week. This is really annoying! When I try to unsubscribe from these notifications by clicking on the "Unsubscribe" button, I am relayed to a page saying that "Il n'y pas d'alertes de prix liées à votre adresse courriel" (no notifications related to your e-mail address). I really do not know what to do to stop receiving these messages that I am no longer interested in at all! Normally by deleting an account the e-mail address should be removed automatically. Thanks for helping me.

To Whom It May Concern: Flights booked for Luke Spencer and Alexandra Hall. On November 11, 2015 I called Flighthub to discuss the misinformation that they provided my partner and I on the flight we booked for Dec 17, 2015 returning Jan 2, 2016. The flight was from Calgary to Victoria and return from Victoria to Calgary: Air Canada flight 8551 and Westjet flight 154 booked on October 23, 2015. While discussing this flight option we asked the Flighthub representative if we could bring our dog on the flight and they responded that we could; however, on further investigation we became aware of the embargo for pets on both airlines from Dec 15, 2015 to January 7, 2016. When I called, Flighthub informed me that they were unaware of the embargo and that they were very sorry. Yet, the best they could offer was to cancel the flight for a cost of $75.00CAD and the total cost of the flight would be put towards flight credit; however, in order to re-book they would need to charge another $75.00CAD in addition to the total flight cost. Therefore, I would be charged $150.00CAD just to be able to re-use the cost of my flight. I find this completely unacceptable in the order that we were told that we could fly with our dog when we first purchased our ticket. Thus, this has proven to be false information on the behalf of Flighthub: we cannot fly with our pet and you refuse to refund our money. I believe this to be in a grey area of legality, if not hands down illegal. My partner and I would appreciate a formal inquiry into this matter, including a search of the phone record in order to verify this misinformation. Hopefully this can be resolved and we can be refunded for the amount of our ticket. Sincerely, Luke Spencer and Alexandra Hall

My mom called on my behalf because I am abroad and I need to change my flight and the customer service told my mom that she is not authorized to do it, that they need to talk to me, she explained that I am away and I do not have way to communicate and she told my mom that I need to send an email to authorize her, but she did not give her any email address and it is impossible to find one. My mom called again and they do not want to give her the email address. She explained to her that I am sick and I need to come back home as soon it is possible but they do not care.

I booked a flight this morning for 6 people, November 6, 2015, then I realize I booked it on the wrong date which is March 9 instead of March 11 original date I want. I called them back within 10 minutes. They said it's too late I have to pay penalty fee for each person is $19.99 X 6 = 119.94 no matter what. This is not how to do your business. I understand that you have your policy but to cancel it within 10 minutes, you still pay for. WHAT'S A RIP OFF AND FRAUD.!

This is the first and last time I will use this company. I travel 3-4 times a year and have used Expedia and orbitz with great success and service. I made a reservation and realized shortly after that it was a two day trip not one. My mistake for not looking closer but I did call within 24 hours to rectify it and was unable to do so without great cost. The other companies I use give a 24 hr window for such mistakes. They really were not the least helpful even with giving me some credit for a later booking. I ended up just not taking the flight and booking with Expedia . In talking about this to other people, I have heard other bad experiences with this company. Be ware if you use this site.

On Aug 3, 2015, I made flight reservation for my husband from Toronto to Gander, NL, booking #[protected], travelling on the 12 of Sep @2100 hrs. When he phoned in to confirm his reservation he was told that, that flight had been cancelled and that notification of change had been emailed to him. That email did not reach us. He checked his emails prior to travelling and no such email had been received. This error caused an extra night of lodgings in Toronto as well as extra travel fares to the airport. I have been getting emails from Flight Hub on regular basis with no problem why that email wasn't received only leaves the conclusion that a wrong address was given by an agent of Flight Hub. Needless to say I am very disappointed with this error as I was treated with the utmost politiness when I made the reservation. However, I feel compensation should be made for the inconvience caused by this error.

I had a simple name change request where one letter of the name on my ticket had to be changed. I called about 10 times and not one associate knew how to help me - I had to explain every time I called and nothing had been done every time I called. I was hung up on, promised calls back that never happened, and I was so frustrated that it brought me to tears. I have never experienced such horrible customer service in all my life! I still do not have my name change completed and I am sitting on hold as we speak trying to get through to a supervisor who said she would help and then told me to call back in 3-4 hours. Only to find out she's now out of office and that she lied to me. I would like to speak with the office of the president. This company should not be allowed to operate this way. I will never ever book anything with Flighthub again, I regret using them in the first place, and I will tell anyone planning to use their website not to. WORST SERVICE EVER!

i booked my ticket earlier and i cancelled it and got credit...they charge me another 75 CAD. Now i want to use my credit and they are charging me 150 CAD for round trip plus another fare difference which might be okay but there are many flights available on website but not for me...they are giving me only costly flight saying airlines restrictions...which they didn't inform me during cancellation. i i will have to pay another approx. 420 CAD to use my credit which is 420 CAD plus i already paid 75 CAD earlier. New available flight is 380 CAD.

To whom it may concern,

I booked flights for myself and my wife departing from Dublin to Panama return on the 14th of December. The flights go through Toronto on both legs. I was due to be in Dublin for the departure date however with work commitments I am unable to make it to Dublin for the flight. I am currently living in Toronto and will be here on the date of departure. Having contacted Flight Hub on numerous occasions I am unable to have any joy in changing my origin. I don't believe I am looking for any more or any less than what I have already booked and paid for. I am merely looking to board the same flight in Toronto but skipping the first leg of my journey. After all my phone calls to Flight Hub, no supervisors available to speak with me and absolutely no flexibility and no customer service I am furious that nothing can be done and also find it very hard to believe that a change as simple as this cannot be done.

Flight Hub tell me that the decision to change my origin lies with Air Canada as they are the carriers whilst Air Canada say that Flight Hub are the only ones who have the ability to change the origin. I am utterly disgusted with the customer service and lack of empathy I have received. I find it very hard to believe that nothing can be done. If I miss my flight in Dublin this automatically cancels my whole ticket. Over $2, 000 will be wasted if I do not board the flight in Dublin. I stress again I am not looking to change dates, names or the direction of my ticket I am merely looking to board the same flight I would be on in Toronto thus skipping the first leg of my journey.

This will be the first and very last time I will use Flight Hub and I certainly will not be recommending to anyone.

Yours Sincerely!
Michael

Booked with tax in from Canada booked with Canadian credit Card 2 fares at 630 each
Once I got my confirmation it came to 350 more and showed taxes in CAD
I went back to there site and they quoted in US and was not brought to my attention in quoting stages
I called customer service and spoke with "mikey" from a call center located in Ontario Canada and told there is nothing they can do
So I was mislead! As I searched for my flights It did not state USD or CAD when you hit the "select" button! Nor is the USD highlighted but the total is when you click book my flight! I have been on the phone now over 30 minutes trying to get this resolved and trying to get a manager on the phone which is not happening so far. So Flighthub should either honor this price in CAD or cancel with no penalties. Just been told as I write this to hold for another 5 minutes. Not sure how this will end but I will keep you in the loop my ref # is [protected]

The worst customer service i have ever been to, i had to cancel my flight and in order to cancel my flight i paid $150.00 then i got credit of the money i paid under my name which was $986.34. Which i have to use within one year With same airline company same destination and only under my name. Credit expires on Oct 18 2015. I called them to book me a flight and now i have to pay $275 penalty fee in order to use my credit. I agreed and asked to find me a flight. The customer service agents were giving me horrendous prices. In order to use my $986 i have to pay penalty plus fare difference which was leading to around $[protected], on the top i cannot choose dates according to my will. I spoke to 100 different agents in this company(i am not kidding) spoke to 10 different supervisors but they could not help me. Even when you get frustrated and try to get your money back their agents are ready to argue with you and yell at you without listening to you. They have full authority to cut you while you speaking. I even remember their names. Finally i drop my plans and decided not to use my credit as if i choose my dates i have to pay more than $3000 in difference. I am done with flighthub.ca
But before doing that i would like to go every possible corner of the world to let people know about this company plus if i might get my money back, fingers crossed. If not at least the world would get to know about the standard of this company.
Be careful while making any booking read T&C, they clearly saying that your money is not refunded upon cancellation or any change made in booking. Don't let your hard earned money loose. There are many small companies(not famous) because of marketing can give you better prices without such restrictions.

Deliberate misinformation and fraudulent mannerism, that has made me pay $2200 more for a trip. This is the worst experience, I have ever had with a company. I am planning to create a group that can expose this company(flight hub), for what they are really are. I am inviting anyone in my position to come together for a class action law suit to expose this people.

I booked my flight from Toronto to Vancouver and I got mail back from Flight hub that transaction did not went through so I told them to cancel the flight and I was told by service provider that your money will be back with in 3 to 10 days but it has been more then 15 days and I did not got my money back. May be he is putting that money in his pocket.

Afterwards I booked ticket again and I was told that you will be charged 125$ if you cancel the ticket and before two days you should cancel it and I cancel it before 3 days but the service provider who was cancelling talked to me so rudely and told me that these are terms and conditions I said I completely understand and he did not let me finish my talk and hanged up the phone and I called back but there was someone else on that call. At 11:38 the guy hanged up I am really mad at him and one more thing I want to talk to your supervisor or manager. Not going to book flights from you guys.22August 2015

This complaint is long overdue. Over 3 months ago I had to cancel a ticket and book another (also through FlightHub) to change my departure airport from Vancouver to Toronto (I moved to Toronto before my trip).

The rep who assisted me suggested I cancel my flight, incurring a cancellation fee, and book a new ticket. I incurred the cancellation fee the day of cancelling (FlighHub was quick to charge of course) and was told my refund would be received between 4-6 weeks. 14 weeks later now, and still no refund for my cancelled ticket.

Countless calls and e-mails to FlighHub have proven futile. Initially they made me e-mail my credit card statement as proof of not receiving my refund (they of course have record of their payables). Anyway, I did this more than once and was told that my e-mail was sent to the "appropriate area". I even got my credit card company involved. That was 1 month ago now. Still no response from FightHub's "billing department".

The last person I spoke with (2 weeks ago) was actually helpful and said that they could in fact contact the billing dept for me to get an update (not what I was advised by others in previous calls). She said that my refund would be received on Aug 20th. This was after I had to wait on the phone for an hour! Apparently some issue on FlighHub's end for not initially submitting the cancellation to the airline operator. It is now the 22nd. Still no refund..or apology! Starting to lose hope and now think FlighHub stole me money. Don't book a flight if there is a chance you will have to use their cancellation policy. The policy is a lie. Therefore, not a policy. Just words.. that are lies.

Thanks for your attention to this,

A victim of FlighHub

If you don't notice a few boxes towards the end you wind up paying for a couple of things you might not want. Like trip insurance and cancellation insurance. Stuff I didn't want and definitely didn't want to pay extra for.
Boxes should read negative unless specifically checked off by the customer indicating they want the option - not the other way around. The way it stands must be a money maker for Flight Hub, but results in a lot of unhappy customers, like me, who will never use the service again.