Menu
FlightHub Customer Service Phone, Email, Contacts

FlightHub
reviews & complaints

www.flighthub.com
www.flighthub.com

Learn how the rating is calculated

1.5 702 Reviews

FlightHub Complaints Summary

73 Resolved
612 Unresolved
Our verdict: With FlightHub's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Claimed
FlightHub has claimed their business profile
Get notifications about new complaints and reviews of FlightHub. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

FlightHub reviews & complaints 702

Filter reviews by rating
5
11 reviews
4
1 review
3
1 review
2
4 reviews
1
0 review
Sort by:

Newest FlightHub reviews & complaints

ComplaintsBoard
A
4:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FlightHub incompetent staff and management

I had a simple name change request where one letter of the name on my ticket had to be changed. I called about 10 times and not one associate knew how to help me - I had to explain every time I called and nothing had been done every time I called. I was hung up on, promised calls back that never happened, and I was so frustrated that it brought me to tears. I have never experienced such horrible customer service in all my life! I still do not have my name change completed and I am sitting on hold as we speak trying to get through to a supervisor who said she would help and then told me to call back in 3-4 hours. Only to find out she's now out of office and that she lied to me. I would like to speak with the office of the president. This company should not be allowed to operate this way. I will never ever book anything with Flighthub again, I regret using them in the first place, and I will tell anyone planning to use their website not to. WORST SERVICE EVER!

Read full review of FlightHub
Hide full review
ComplaintsBoard
R
11:21 am EDT

FlightHub rebooking using my credit

i booked my ticket earlier and i cancelled it and got credit...they charge me another 75 CAD. Now i want to use my credit and they are charging me 150 CAD for round trip plus another fare difference which might be okay but there are many flights available on website but not for me...they are giving me only costly flight saying airlines restrictions...which they didn't inform me during cancellation. i i will have to pay another approx. 420 CAD to use my credit which is 420 CAD plus i already paid 75 CAD earlier. New available flight is 380 CAD.

Read full review of FlightHub
Hide full review
ComplaintsBoard
M
9:41 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

FlightHub - change of origin on a flight

To whom it may concern, I booked flights for myself and my wife departing from Dublin to Panama return on the 14th of December. The flights go through Toronto on both legs. I was due to be in Dublin for the departure date however with work commitments I am unable to make it to Dublin for the flight. I am currently living in Toronto and will be here on the...

Read full review of FlightHub and 12 comments
ComplaintsBoard
E
4:05 pm EDT

FlightHub misled on pricing

Booked with tax in from Canada booked with Canadian credit Card 2 fares at 630 each
Once I got my confirmation it came to 350 more and showed taxes in CAD
I went back to there site and they quoted in US and was not brought to my attention in quoting stages
I called customer service and spoke with "mikey" from a call center located in Ontario Canada and told there is nothing they can do
So I was mislead! As I searched for my flights It did not state USD or CAD when you hit the "select" button! Nor is the USD highlighted but the total is when you click book my flight! I have been on the phone now over 30 minutes trying to get this resolved and trying to get a manager on the phone which is not happening so far. So Flighthub should either honor this price in CAD or cancel with no penalties. Just been told as I write this to hold for another 5 minutes. Not sure how this will end but I will keep you in the loop my ref # is [protected]

Read full review of FlightHub
Hide full review
ComplaintsBoard
R
10:25 pm EDT

FlightHub credit of cancelled flight

The worst customer service i have ever been to, i had to cancel my flight and in order to cancel my flight i paid $150.00 then i got credit of the money i paid under my name which was $986.34. Which i have to use within one year With same airline company same destination and only under my name. Credit expires on Oct 18 2015. I called them to book me a flight and now i have to pay $275 penalty fee in order to use my credit. I agreed and asked to find me a flight. The customer service agents were giving me horrendous prices. In order to use my $986 i have to pay penalty plus fare difference which was leading to around $[protected], on the top i cannot choose dates according to my will. I spoke to 100 different agents in this company(i am not kidding) spoke to 10 different supervisors but they could not help me. Even when you get frustrated and try to get your money back their agents are ready to argue with you and yell at you without listening to you. They have full authority to cut you while you speaking. I even remember their names. Finally i drop my plans and decided not to use my credit as if i choose my dates i have to pay more than $3000 in difference. I am done with flighthub.ca
But before doing that i would like to go every possible corner of the world to let people know about this company plus if i might get my money back, fingers crossed. If not at least the world would get to know about the standard of this company.
Be careful while making any booking read T&C, they clearly saying that your money is not refunded upon cancellation or any change made in booking. Don't let your hard earned money loose. There are many small companies(not famous) because of marketing can give you better prices without such restrictions.

Read full review of FlightHub
Hide full review
ComplaintsBoard
R
8:52 am EDT

FlightHub airline ticket

Deliberate misinformation and fraudulent mannerism, that has made me pay $2200 more for a trip. This is the worst experience, I have ever had with a company. I am planning to create a group that can expose this company(flight hub), for what they are really are. I am inviting anyone in my position to come together for a class action law suit to expose this people.

Read full review of FlightHub
Hide full review
ComplaintsBoard
R
12:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FlightHub less infomation about the flights cancellations and customer service is not good

I booked my flight from Toronto to Vancouver and I got mail back from Flight hub that transaction did not went through so I told them to cancel the flight and I was told by service provider that your money will be back with in 3 to 10 days but it has been more then 15 days and I did not got my money back. May be he is putting that money in his pocket.

Afterwards I booked ticket again and I was told that you will be charged 125$ if you cancel the ticket and before two days you should cancel it and I cancel it before 3 days but the service provider who was cancelling talked to me so rudely and told me that these are terms and conditions I said I completely understand and he did not let me finish my talk and hanged up the phone and I called back but there was someone else on that call. At 11:38 the guy hanged up I am really mad at him and one more thing I want to talk to your supervisor or manager. Not going to book flights from you guys.22August 2015

Read full review of FlightHub
Hide full review
ComplaintsBoard
R
7:07 pm EDT

FlightHub it's been 14 weeks, and yet to be refunded for a cancelled ticket

This complaint is long overdue. Over 3 months ago I had to cancel a ticket and book another (also through FlightHub) to change my departure airport from Vancouver to Toronto (I moved to Toronto before my trip).

The rep who assisted me suggested I cancel my flight, incurring a cancellation fee, and book a new ticket. I incurred the cancellation fee the day of cancelling (FlighHub was quick to charge of course) and was told my refund would be received between 4-6 weeks. 14 weeks later now, and still no refund for my cancelled ticket.

Countless calls and e-mails to FlighHub have proven futile. Initially they made me e-mail my credit card statement as proof of not receiving my refund (they of course have record of their payables). Anyway, I did this more than once and was told that my e-mail was sent to the "appropriate area". I even got my credit card company involved. That was 1 month ago now. Still no response from FightHub's "billing department".

The last person I spoke with (2 weeks ago) was actually helpful and said that they could in fact contact the billing dept for me to get an update (not what I was advised by others in previous calls). She said that my refund would be received on Aug 20th. This was after I had to wait on the phone for an hour! Apparently some issue on FlighHub's end for not initially submitting the cancellation to the airline operator. It is now the 22nd. Still no refund..or apology! Starting to lose hope and now think FlighHub stole me money. Don't book a flight if there is a chance you will have to use their cancellation policy. The policy is a lie. Therefore, not a policy. Just words.. that are lies.

Thanks for your attention to this,

A victim of FlighHub

Read full review of FlightHub and 1 comment
Hide full review
1 comment
Add a comment
H
H
Hannah-Mgh
, US
Aug 25, 2015 3:29 pm EDT

HUUUUGE MISTAKE, NEVER TRY THIS SITE
I bought a ticket from flight hub this July. Due to some visa problems I was had to either change the date of my flight in order to visa to arrive or cancel current flight and reroute it. So I talked to 3 different people and they all advised me to cancel the flight since it is going to be cheaper. (300$ airline penalty fee+150 Flighthub fee). So I canceled the flights was waiting for my refund. After ONE month they called me that the airline penalty fee has been changed from 300$ to 600$ ! and I have to pay extra 300$ which is totally insane. I called the Austrian airline directly providing my flight information, however they told me that airline penalty fee on my reservation has not been changed since the purchase date!
So clearly they were lying about this, so I asked them to email me what they want and what is the reason of extra money but it has been 5 days and I have not received anything from them yet! It is clear that they are afraid of giving documents and evidence to customers since they are afraid of being sued by individuals! I already told them I am going to follow this legally if they don't give me my refund...
SO Please do not try this site if you don't want to be robbed and don't be tempted by their lower rates...

ComplaintsBoard
J
1:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FlightHub add on fees

If you don't notice a few boxes towards the end you wind up paying for a couple of things you might not want. Like trip insurance and cancellation insurance. Stuff I didn't want and definitely didn't want to pay extra for.
Boxes should read negative unless specifically checked off by the customer indicating they want the option - not the other way around. The way it stands must be a money maker for Flight Hub, but results in a lot of unhappy customers, like me, who will never use the service again.

Read full review of FlightHub
Hide full review
ComplaintsBoard
J
9:37 am EDT

FlightHub worst customer service i've ever recieved

I married my husband on August 30th of last year. I'm an Canadian citizen and he is a citizen of the United States. In November I came home to change my name, renew my passport, and all the paperwork that comes with being married. I tried to go back to the USA on my volunteer visa, as I volunteer with a non-profit organisation. They said I didn't have the correct visa and made me withdraw my request for entry. So my husband and I were devastated, because two weeks apart was already too much. We hired and immigrations lawyer to start the process for a spousal visa because that was the quickest option with me being in Canada for 3-4 months. I've been here for 9 now and we just found out last week that legislation has changed so we have to apply for the green card while I'm in Canada. This means me being here for 3-4 more months.

I wrote all that so you would have an understanding of where my frustration comes from with the poor customer service I received.

We started booking through flight hub last year because my mom used you guys to book her and my brothers flight to my wedding in Colorado (where my husband lives). You guys had the best deals, so who could complain about that! When my mishaps happened in November. My husband and I each booked tickets to Toronto through your company because it was the cheapest option for such a short notice flight. We then booked 3 more flights through you guys for him to come from Colorado to Nova Scotia to visit me, since we had such a great experience and it made booking a lot easier. (That's a total of 7 flights in the last year)

We were told in July that my visa process would be done late August and I'd be able to go back to Colorado just before our first year anniversary. Then last week we found out about the legislation change. We then tried to make plans for our first anniversary fast. We missed our first Thanksgiving and Christmas together, along with my birthday, but we weren't going to miss this. I was able to get permission to travel to Bermuda to meet up with him. He is from there and it is where we first meet so it is very special to us.

I booked a flight for him that left Aug 28 and returned Sept 2. I then told him, and he said, "Did I tell you the second, because I meant the 3rd. Do you mind seeing if it can be changed". I then called the number on my booking email. He charged me 75$ and the change in price for the flight which was $120 which was fine. I asked him several times if the flight on the 3rd was leaving at the same time and arriving in Denver at the same time as the flight we booked on the 2nd. He said yes each time. I hung up the phone, and briefly checked the email because I had to go to work. I saw Denver 9:50 and thought it was pm cause you don't use military time when you pick out flights. It was 50 minutes later but that was fine. I forwarded it to my husband who was at work and I woke up to a text this morning saying it was an overnight layover that didn't arrive in Denver until 9:50 on the 4th. That doesn't work because he has to work on the fourth and we live a one-two hour drive away from Denevr depending on traffic.

This morning I had my mom call because I get extremely anxious on the phone. The person we were talking to kept cutting us off and was not listening to what we were saying. I got on the phone because I was getting very upset. He kept saying that there was no flights that didn't have and overnight layover, even though I was looking right on them. And he said if you try to book them you can't, I did and I could. He said he'll have to leave on the 2nd. I explained to him that I've only seen my husband for 3.5 weeks total in the last 9 months. One less day with him is not just a small deal. We asked to speak with someone else and he was very rude about it and continued to cut me off. I ended up hanging up because I was in tears.

I went to the bank to pay off my credit card in case they had to cancel it then rebook because I don't have a high limit. When I got back I called another person. He was very polite, and was going to ask a supervisor to wave the fee and only charge me for the price change in the ticket. I didn't even have to ask him to do it. I was on hold for 20 minutes and it disconnected. I called back 30 minutes later because he didn't call me back. The person I got was very rude again. He said it doesn't matter if you messed up or we did, you still have to pay the fees. He was not listening and kept saying he wouldn't pass me on to a supervisor. He then did, and I was on hold for 40 minutes. A supervisor finally got a hold of me. She was rude as well. She told me I had to pay 350 USD dollars for a flight I booked in Canadian dollars. Each person kept telling me a higher price. She was talking over me and just kept repeating the same thing. She said since it was over 24 hours and I had received an electronic ticket it couldn't be done. It was not 24 hours though, I had booked around 3:30pm AST and this was only 1:00pmAST the next day. Also, when I called to changed the flight from the 2nd to 3rd the first time I had already received and electronic ticket and there was no issue. She said she was following policy to charge me that, but a companies policy should not be to charge a customer for a mistake the company made.

This is very frustrating for me because I love using your service. However, I don't ever want to chance being treated like this again. Being on the phone today for 5 hours and having a few anxiety attacks is not something I want to go through again.

Your customers should not be treated like this. They should not be treated to rudely, or be charged for a mistake the company made.

I will be telling other people about my experience with you. It's disappointing because I have recommended you in the past, but I will not be doing that again.

Read full review of FlightHub
Hide full review
ComplaintsBoard
P
3:16 pm EDT

FlightHub refund

I have sent and made numerous calls to Flight hub and Lufthansa (email trail below). I had to cancel the flight because my wife was diagnosed with Cancer about 20 days after we booked the flight. We could not fly as we were told not to and her chemo sessions were to start before the flight. So I cancelled the flight.
I was told that I would get a refund for the cancellation from Flight hub ($150X3 = $ 450), and they would approach the airline (Lufthansa), to waive their cancellation charges which is $300 X3 = $900. Once it was cancelled they said that they approached the airline (although they refused to give me any email trail or anything), and that the airline refused to return the cancellation charges. I called and emailed the airline (again difficult to contact besides phone, so emails were sent, but no replies besides the automatic reply that they have received the same), and in the last conversation was told that Lufthansa only gets the money if the person/s fly. If that is the case then the refund goes back to Flight Hub and they are the ones that are keeping the money, not Lufthansa...yet they are giving me the runaround. Not sure at this time what to do..hence this complaint board.
Patrick.

Hi,
On further checking with Lufthansa, they have told me that they do not collect any funds from Flight hub unless the passenger does fly. All funds are in an escrow account and so theoretically with flight hub, and yet Flight hub is giving me the run around and have sent me to the airline saying that they have the funds and have deducted $300 per person. Per Lufthansa, the $300 per person (for a total of $900 on my booking) is with Flight hub as they only receive funds once the person/s fly with them. In this regard, we did not fly and hence no funds were forwarded/deducted or charged by Lufthansa.

I have not received a reply to my earlier email also. Is there another email account that I have to send the email to?

Regards,

Patrick

From: [protected]@xxxxx.
Subject: Re: Refund Request {261776}
Date: Wed, 12 Aug 2015 14:49:22 -0400
To: [protected]@flighthub.com

I had booked 3 tickets for my wife Lena Taylor, son Mikhail and myself Lufthansa record # is 5235XT. Unfortunately we had to cancel our trip as my wife has been diagnosed with breast cancer and is undergoing treatment at Princess Margaret Hospital at is time.
We do have letters to confirm this and can send the same to you if you provide us with a fax#/email address. As of this time we have been offered a partial refund with a loss of $300 per person amounting to a total of $900. As you might understand, Due to the present circumstance, this amount is very important to us and would appreciate if this amount could be refunded in full.

I was told i had a couple of choices, a refund or a credit, when I called I was told that both are not guaranteed, yet the airline informed me that I could have a credit if the agent ( in this case flight hub), speaks to their controller. I am sure that there is a special department that flight hub can speak to if I got the ( controller) name or department wrong.

Appreciate if you can revisit the above tickets/cancellation and get back to us with a favorable reply.
Regards,
Patrick Taylor.

On Aug 6, 2015, at 2:00 PM, "Flighthub.com" wrote:

Dear Patrick,

Good day!
We received your email request and documents for reference number [protected].
The fee of 450.00CAD has been refunded on the same of form of payment and should be received within 2-10 business days.
Thank you,

FlightHub Customer Service

Read full review of FlightHub and 1 comment
Hide full review
1 comment
Add a comment
T
T
TM1983
, CA
Aug 22, 2015 8:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Patrick,

Sorry to hear about your situation.

I am also waiting for a refund for a cancelled flight from FlightHub (14 weeks) and have been getting the same run around. I just placed a complaint with the Better Business Bureau: https://www.bbb.org/.

ComplaintsBoard
E
12:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FlightHub falsely stated cancellation fees

I called Flighthub to inquire about whether or not I could add my husband to my itinerary. They informed me that I couldn't as the flight was sold out. I asked how much it would cost for me to cancel my flight, so that I could re-book it with my husband. They told me it would cost a total of $225, which included $100 of airline fees, and $125 of their own internal fees. I considered my options and decided that for $225 I would rather fly with my husband. I told them to proceed with the cancellation, and I went on to book a flight with my husband. Later that evening, Flighthub called me back, to inform me that they had made a mistake. The airline fees were actually $365, not including their own internal fees. I told them that this was unacceptable, as for that price I would've kept my flight and travelled alone, but now it is too late, as my flight was already booked. They said they could wave their internal fee, but I would still be responsible for the airline service charge of $368. I told them that this was unacceptable, as it was still more than $140 over our agreed initial price, and I was not willing to spend that much on a cancellation. If I had been given this information, I would have selected a different option. The manager that spoke with me insisted there was nothing more he could do. I feel that they are responsible for the balance of the $143 as it was their CSR that had misquoted me the price, and this should be their cost of doing business. He was insistent there was nothing more that can be done.

Read full review of FlightHub
Hide full review
ComplaintsBoard
N
9:57 pm EDT

FlightHub terrible customer service and mixed messages

I had to cancel a flight booked with Flight Hub last year. When I called to use the credit I was told that there would be a large fee to book a flight for my niece as I was changing the name of the passenger. I didn't book it. When I wanted to book a flight to the U.S. I called Flight Hub and was told to call the airline directly. When I called the airline I was told I would have to book it through Flight Hub. I called back to Flight Hub and was told that I couldn't use the credit for a flight to the U.S. It had to be in Canada only. I didn't book it. Now here I am trying to use my credit for a flight within Canada. I spent 2 hrs on the phone this afternoon and didn't get any answers on pricing before a I had to leave for an appointment. I called back tonight and spent another hour on the phone. This time I was told that the price advertised on their website is not one that I can get and use my credit against. Instead of the $462 price shown online they want to charge me $768! I have a credit of $453. They will charge a $75 fee but still want me to pay an additional $300 on top of my credit to purchase this ticket! Unbelievable! Finally the agent told me to call back tomorrow as the price may be lower by then. Honest to goodness I predicted I would run into trouble again as it seems they are doing anything they can to prevent giving me my credit! I don't know what to do next other than give up and kiss my credit good bye. Bet that's what they are counting on from most frustrated customers.

Read full review of FlightHub
Hide full review
ComplaintsBoard
B
11:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

FlightHub worst customer service

Worst customer service ever! Before booking my ticket online, I call the support line and I wanted to know if I can specifically change my flight if I see a better deal she told me no but I can cancel my flight and rebook. When I called May 25 to let them know I bought a return flight from Toronto to Las Vegas and I would like to cancel my flight and rebook, there telling me it's non refundable and that if I want to change the departure time I have to pay 300 for cancellation fee plus the price difference. The agent never told me this and I specially ask. Once they take your money, they don't care. When I called and complained they didn't care both agent and the manager could care less. The have no appreciation for customer service. I have never flown on a plane before and this experience is giving me anxiety. Never again. Flight Hub you lost a customer

Read full review of FlightHub
Hide full review
ComplaintsBoard
G
9:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FlightHub no cooperation and very bad customer service

To whom it may concern,
This letter is in appreciation for the outstanding customer service Samantha has provided me in the reservation Montreal department at Air Canada.
On May 12th, 2015, Samantha helped me resolve an ongoing problem of no cooperation or help from FlightHub when I requested the company to reschedule my return flight from Buenos Aires to Montreal (Air Canada locator KJK8XI) on June 8th 2015. I was told that Air Canada has cancelled this flight and FlightHub automatically rescheduled my flight without my authorization to June 7th, 2015.
Samantha, along with two other agents informed me that it was FlightHub’s responsibility to provide me with an available flight according to my needs. After receiving this confirmation, I called FlightHub and tried to explain this to them to no avail at least five times. In which they had many excuses, such as they would need to check with Air Canada, and they would call me back, or they claimed that Air Canada does not allow the rescheduling change because of the restrictions indicated on the airline ticket, and that my two choices were flying the 7th of June or get a full refund. Neither of the options were good for me and FlightHub was unable to provide me with this information in an email, let alone accommodate my schedule.
On Tuesday, May 12th around 18:30, I received a call from FlightHub with the same argument, when I requested to speak with a supervisor was transferred to a lady name Joyce. The supervisor rerated again that my request could not be provided as there was no available flight, therefore needed to make a decision to either fly out on June 7th or receive a full refund. I tried to explain that this was not the case and that it was FlightHub’s responsibility to accommodate my request. To my astonishment, she hung up the phone. At this time, decided to call Air Canada again and it was Samantha that took my call.
Samantha agreed to stay on the line, while I called FlightHub yet again and it was Samantha who spoke with an agent named Pau for almost two hours. Her shift had ended at 9:00 p.m. and yet she went over and above the call of duty and resolved the problem with Pau who did not cooperate with Samantha considering she provided Pau from FlightHub all the documentation necessary to reschedule my flight. Samantha was very meticulous and diligent in getting my ticket rearranged by calling from a different phone line and talked to a different agent.
I strongly commend Samantha for her patience, excellent customer service, and her persistence to help me, at a time when I was beginning to lose hope in the system.
I would like to praise Samantha for resolving my problem with FlightHub and hope she has filed a report to FlightHub,
Sincerely,
Gabriel Gutman
[protected]
[protected]@hotmail.com

Read full review of FlightHub and 1 comment
Hide full review
1 comment
Add a comment
R
R
Robbe
Kelowna, CA
Jan 13, 2015 11:58 am EST
Verified customer This comment was posted by a verified customer. Learn more

I booked a flight for my wife and my stepson from kelowna to shanghai return reference # [protected] was told the cost was going to be $1948.10 was billed $1956.14 ? what up with that please refund the the difference of $ 8.04 back on my credit card thank you
regards
Robbe

ComplaintsBoard
E
4:12 am EDT

FlightHub cancellation/poor service

Worst experience ever. First and LAST time booking with Flighthub.

I cancelled my ticket over the phone and voluntarily incurred a $250 cancellation charge which the agent informed me of. However, I was surprised to be charged another $150 which I was not informed of. As such, I have been calling Flighthub for roughly a month now and they claim to be getting the call recording and will respond within 48 hours (this is what they say everytime I call), but obviously they have not done so.

Another thing is I have emailed [protected]@flighthub.com to request for an invoice/receipt of the cancellation charges, which Flighthub told me over the phone that they could provide me with. Similarly, it's been roughly a month and I still have yet to receive it.

EXTREMELY displeased with the service I am receiving.

Read full review of FlightHub
Hide full review
ComplaintsBoard
J
7:57 am EDT

FlightHub unprofessional agents

We are trying to cancel my brothers ticket as he has medical condition, first time we call the supervisor that we spoke with told as to send them a proof regarding my brothers condition and it will only take 30 mins to verify that $150 cancelation fee will be waive, we call the next day they said to wait for a week, we were asking for the manager/supervisor they keep saying there's no manager at that time. we called again now asking for my brothers authorization, we asked for the manager same answer no manager at the time the lady over on the phone is very unprofessional im still talking and at the same time she is also talking no manner on the phone very rude and hang up on me, we call back took us 40 mins so we hang up, we called again asking for manager, same answer on our 6th call we just cancelled the reservation we still have to pay the cancelation fee. so we just wasted our time going back and forth because of their promise of waiving the cancelation fee but its just a waste of time.

Read full review of FlightHub and 1 comment
Hide full review
1 comment
Add a comment
O
O
Owumi
Hamilton, CA
May 15, 2015 10:46 am EDT

I bought a ticket from flighthub and after some days I cancel the ticket and they told me that the airline company which is France will charge me cancellation fee of $350.00 and then flighthub charge me $150 too. After six weeks am still trying to get my money from them. None of them know what to do .there is no phone number to the billing department. Some of the agent do steal customer information to purchase ticket for themselves. This is not a good company to buy ticket from. No proper channel to escalate issue to. Bad company. Owumi is my name

ComplaintsBoard
M
3:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

FlightHub billed twice

I booked a flight through flight hub for my boyfriend that I would be paying for as it was a gift - therefore all the FLIGHT info would be sent to him and all the payments would be made in my name. Upon booking his flight (which was confirmed according to the website) I asked him to check him email and make sure he got confirmations, etc. He said he had received them but as well as an email from FlightHub stating the credit card could not be processed and I needed to enter new information to ensure my booking be completed - so I followed the link and re-entered my info to have the same confirmation page show up as the first time. I checked my bank account immediately after as I was using a visa debit and my bank account had been wiped because the transaction went through two times. I don't know why they said the credit card couldn't be processed the first time because it obviously was and now I have no money for our actual TRIP (I'm young, I don't have that many funds to begin with) and am trying to get ahold of Flighthub so they can refund one of the transactions there's no email on their website, no way of contacting them other than phone which I CANNOT use as I'm teaching in Italy for 3 month and I don't have a phone here. Only to completely lose faith upon reading comments and reviews from other people who have dealt with Flighthub. Now I'm totally discouraged, wanting to do something nice for my boyfriends birthday by surprising him with a trip to meet me in Paris the weekend I will be there and instead of paying $1379.88 CAD, they've taken $2759.76 and I'm terrified I won't be able to get that other half back. Have tried sending their customer service account via this website a message - no reply, have tried [protected]@flighthub.com - no reply, even when I asked my mother back home to call the number on the website they referred her BACK to the website?!?!?! I feel completely full of dread and it took what was supposed to be a romantic and happy experience for us and turned it into a nightmare, I couldn't sleep last night thinking I've just lost almost 1500.. Please FlightHub - help me fix this.

Read full review of FlightHub
View 0 more photos
Hide full review
ComplaintsBoard
M
5:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FlightHub charged twice

Booked a flight: reference number [protected] and received email confirmation of booking reservation then shortly after an email stating the credit card could not be processed - there was a link that took me back to the Flighthub website to put in new credit card information. I checked my bank account right away and the transaction had been made TWICE NOW (assuming the first one actually did go through) and twice as many funds have been removed from my account. I am requesting a full refund of the SECOND transaction as I have been billed twice as much as agreed upon.

Read full review of FlightHub
View 0 more photos
Hide full review
ComplaintsBoard
S
8:16 pm EDT

FlightHub overcharged to my m c

I booked on line for the air tickets with Flighthub booking #[protected] March 27 2015.
It cost me $528.78 CAN .
It was confirmed the fund was charged $528.78 CAN March 27 2015.
However when i received my Master Card statement, they showed 4 items charged total of $562.00CAN.
The overcharged to my tickets is $33.22CAN.
And i would like to have it refund to my Master Card account. Thank you.
Sang Trat
tel:[protected]

Read full review of FlightHub
View 0 more photos
Hide full review

FlightHub Customer Reviews Overview

FlightHub is an online travel agency that has garnered significant acclaim for its easy-to-use interface, vast selection of flights, and top-tier customer service. As a leading name in the travel industry, FlightHub connects travelers to over a million flights, hotel accommodations, and car rental services worldwide, helping them plan their trips seamlessly and affordably.
FlightHub reviews are generally positive, underscoring the company's commitment to providing a reliable, user-friendly platform. Customers often praise the extensive array of flight options available, allowing them to choose from a myriad of airlines and flight paths to suit their specific needs and preferences. The platform's advanced search features have been noted for their precision and efficiency, saving customers time and effort in finding the best deals.
Moreover, FlightHub's competitive pricing is a frequently highlighted aspect. Many reviews emphasize the affordability of flights offered on the platform, which often outpace competitors in terms of value for money. The ability to compare prices across multiple airlines is a much-appreciated feature, enabling customers to make informed decisions and maximize their savings.
Additionally, FlightHub's customer service has received positive feedback for its promptness and professionalism. Customers appreciate the accessibility of the support team, which is available 24/7 to answer queries and resolve any issues. The knowledgeable and courteous customer service agents have left a strong impression on many customers, further enhancing their overall experience with FlightHub.
Another notable point in FlightHub reviews is the straightforward booking process. Customers have praised the intuitive design of the website and the app, making it easy for even first-time users to navigate. The simple and quick booking procedure, along with the immediate confirmation provided by FlightHub, ensures peace of mind and a hassle-free experience for travelers.
The company's optional FlightHub Assurance package is also a popular choice among customers. It offers additional protection and flexibility, such as the ability to change or cancel bookings, which users find invaluable in today's dynamic and often unpredictable travel environment.
In conclusion, FlightHub reviews underline the platform's effectiveness as a comprehensive, user-friendly travel solution. With its vast selection of flights, competitive pricing, exceptional customer service, and easy booking process, FlightHub consistently earns high marks from its users. It's an excellent choice for travelers seeking convenience, affordability, and reliability in their online travel agency.

FlightHub In-depth Review

Pricing and Deals: FlightHub offers competitive prices and deals on flights. They have a wide range of options to suit different budgets and travel preferences. Their prices are often lower than other online travel agencies, making it a great choice for budget-conscious travelers.

Booking Process: The booking process on FlightHub is straightforward and user-friendly. The website is easy to navigate, and the search filters make it simple to find the perfect flight. The booking confirmation is sent promptly, and any changes or updates can be easily made through their customer service.

Customer Service: FlightHub provides excellent customer service. Their support team is available 24/7 and can be reached through phone, email, or live chat. They are responsive, knowledgeable, and always ready to assist with any inquiries or issues that may arise during the booking process or while traveling.

Flight Options: FlightHub offers a wide range of flight options, including both domestic and international destinations. They work with various airlines, allowing customers to choose from multiple carriers and flight schedules. Whether you're looking for a direct flight or a multi-stop itinerary, FlightHub has plenty of options to suit your needs.

User-Friendliness of Website: The FlightHub website is user-friendly and easy to navigate. The search function is intuitive, allowing users to filter results based on their preferences. The layout is clean and organized, making it simple to compare prices and flight options. Overall, the website provides a seamless booking experience.

Mobile App Experience: FlightHub's mobile app offers a convenient and user-friendly experience. It is available for both iOS and Android devices and allows users to search and book flights on the go. The app is well-designed, with a clean interface and easy-to-use features, making it a great tool for travelers who prefer to book flights using their mobile devices.

Payment Options and Security: FlightHub offers a variety of payment options, including major credit cards and PayPal. Their website uses secure encryption technology to protect customers' personal and financial information, ensuring a safe and secure transaction process.

Cancellation and Refund Policy: FlightHub has a flexible cancellation and refund policy. They offer different fare types, some of which are refundable, while others may have certain restrictions. It is important to carefully review the fare rules and cancellation policy before booking. In case of any changes or cancellations, FlightHub's customer service is available to assist and provide guidance.

Additional Services and Features: FlightHub offers additional services and features to enhance the travel experience. These include travel insurance, hotel bookings, car rentals, and vacation packages. They also provide helpful travel guides and tips on their website, making it a one-stop-shop for all your travel needs.

Overall Experience and Recommendation: Overall, FlightHub provides a positive and reliable booking experience. Their competitive pricing, wide range of flight options, user-friendly website, and excellent customer service make them a top choice for travelers. Whether you're planning a domestic trip or an international adventure, FlightHub is a trustworthy platform to book your flights.

How to file a complaint about FlightHub?

Here is a comprehensive guide on how to file a complaint against FlightHub on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with FlightHub in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with FlightHub. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against FlightHub on ComplaintsBoard.com.

Frequently asked questions (FAQ) about FlightHub

Expand Collapse all
Can I book last-minute flights with Flighthub?

Yes, Flighthub allows customers to book last-minute flights. However, prices may be higher for last-minute bookings.

Is Flighthub cheaper than other travel booking websites?

Flighthub's prices are generally competitive with other travel booking websites. However, prices can vary depending on the destination and time of year.

Does Flighthub have any customer complaints?

Flighthub, like any business, has received customer complaints in the past. However, they are generally well-reviewed and have a good reputation.

Does Flighthub have partnerships with airlines?

Yes, Flighthub has partnerships with a wide variety of airlines.

Can I book international flights with Flighthub?

Yes, Flighthub allows customers to book international flights to destinations all over the world.

Does Flighthub offer loyalty rewards or frequent flyer miles?

No, Flighthub does not offer loyalty rewards or frequent flyer miles.

Can I book a hotel with Flighthub?

Yes, Flighthub allows customers to book hotels and rental cars in addition to flights.

Does Flighthub have a mobile app?

Yes, Flighthub has a mobile app that can be downloaded for free from the App Store or Google Play.

Does Flighthub offer travel insurance?

Yes, Flighthub offers travel insurance that can be purchased at the time of booking.

Is Flighthub's website easy to navigate?

Yes, Flighthub's website is easy to navigate and user-friendly.

Does Flighthub charge hidden fees?

No, Flighthub does not charge hidden fees. All fees and charges are clearly disclosed at the time of booking.

Can I cancel my booking with Flighthub?

Yes, you can cancel your booking with Flighthub, subject to the terms and conditions of the airline.

Does Flighthub offer refunds?

Yes, Flighthub offers refunds for cancelled flights, subject to the terms and conditions of the airline.

Are Flighthub's customer service representatives helpful?

Yes, Flighthub's customer service representatives are helpful and knowledgeable. They are available 24/7 to assist customers with any questions or concerns.

Is Flighthub a scam?

No, Flighthub is not a scam. They are a legitimate travel booking website that has been operating for many years.

Does Flighthub have a good reputation?

Flighthub has a good reputation and many positive reviews from customers who have used their services.

Is Flighthub safe to use?

Flighthub is safe to use. They use secure encryption technology to protect your personal and financial information.

Are Flighthub's prices legitimate and reliable?

Flighthub's prices are legitimate and reliable. They have a price guarantee policy that ensures customers get the best price possible.

Can I trust Flighthub to book my flights?

Flighthub has a good reputation and many satisfied customers, so you can trust them to book your flights.

Is Flighthub a legitimate travel booking website?

Yes, Flighthub is a legitimate travel booking website that has been operating since 2012.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact FlightHub customer service

Phone numbers

1800 900 1431 +1 (647) 689-2956 More phone numbers

Website

www.flighthub.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with FlightHub?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with FlightHub Customer Service. Initial FlightHub complaints should be directed to their team directly. You can find contact details for FlightHub above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about FlightHub. Discuss the issues you have had with FlightHub and work with their customer service team to find a resolution.