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Flight Hub / worst customer service

Brampton, ON, Canada

Worst customer service ever!!! Before booking my ticket online, I call the support line and I wanted to know if I can specifically change my flight if I see a better deal she told me no but I can cancel my flight and rebook. When I called May 25 to let them know I bought a return flight from Toronto to Las Vegas and I would like to cancel my flight and rebook, there telling me it's non refundable and that if I want to change the departure time I have to pay 300 for cancellation fee plus the price difference. The agent never told me this and I specially ask. Once they take your money, they don't care. When I called and complained they didn't care both agent and the manager could care less. The have no appreciation for customer service. I have never flown on a plane before and this experience is giving me anxiety. Never again. Flight Hub you lost a customer

Be
May 26, 2015

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